| sarah Castaner | |
| 10/12/2009 10:23:00 AM |
| A to Z Auto Shipping |
| Damaged Vehicle |
My contract with A to Z was for two cars to be moved from NC to Texas. Everything was fine with the exception of damage done to my vehicle. J&S transport (based in NC) was the actual trucking company that picked up the contract from A to Z. The driver showed me the damage on delivery, apologized a lot and stated he did not know how it happened, thought it could have been a rock, but he just didn't know. (for what it is worth, my car was on the top because it is a soft top convertible) I asked if the damage would be covered and he stated YES and asked that I get a couple of quotes. He wrote the damage on the Bill of Lading and I signed it.
Anyway, apparently the actual cost of the repair was more than J&S expected. I guess the plan was to pay it out of pocket instead of making a claim. So, after asking for their insurance information several times I finally get a call from an insurance agent informing me that the claim will be denied because I waived my claim. She kept taking about the bill of lading and that the driver said a rock hit my car and I signed it and that is not covered under NC law.
Anyway, I got Marcus from A to Z involved in the melee and he says the same thing to me. I asked him to read to me the exact language he was referring to as I looked at my copy of the Bill of Lading. Turns out the Trucker (owner) added language right above my signature that a rock hit the car, through no fault of the Driver. If no one was the wiser the document made it appear I had agreed and signed off. Slimy. J&S states they did that for their own "notes".
Anyway, A to Z was as put off by J&S's behavior as I was. I have been told they will not use them in the future, and I have no reason to believe that is not true, but no matter who you use I would check to see if J&S picks up the contract.
Review Options
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sarah Castaner gave A to Z Auto Shipping a rating of:  
| Review details | |
| Quote or Order ID: | Marcus |
| Quote or Order Cost: | $750 |
| Origin: | North Carolina |
| Pickup: | On Time |
| Destination: | Texas |
| Delivery: | Late |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | Yes |
| Honesty: |  |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | Marcus |
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Valley Solutions, Inc.