| Steven May | |
| 10/1/2009 4:46:00 PM |
| High End Transport, Inc. |
| BMW M3 Convertible - CA to FL - Perfect Transport |
I have transported many cars over the years and learned very quickly about the level of customer service in the transport business. I have dealt with numerous transport companies both those that owned their own trucks and those that are a broker and use independent truckers. More often than not, i have run into service issues and have even been caught in between broker/driver disputers; i have had my car bumped from a scheduled delivery due to the driver picking up a more lucrative transport; and many other issues. Rarely, i find a company that delivers the service that High-End provided to me during my recent transport of a BMW M3 convertible.
From the beginning, they were up front and set the right expectations with me about the process, pickup and and delivery dates, and continued to communicate with me and give me updates along the way. I always felt in the know. Other companies had the drivers call me to schedule and never called to let me know the status of the transport. High-end spoke to the drivers several times throughout the transport and gave me frequent updates. I was never left wondering about where my car was.
Although High-end typically transports exotic and luxury cars in enclosed carriers, i had this car shipped open carrier. However, the car was delivered in great condition and the driver was friendly and flexible.
Overall, for an industry that i would say has many lackluster companies providing services, High-end stands out like a diamond in the rough. Their price was competitive especially for a CA-to-Fl, cross-country transport.
I am gladly recommending them to others i know. High-end represents how all transport companies should handle their customers. The experience was compelling enough for me to take the time out of my day to complete this review, which i normally never do. Go High-end!
Regards,
Steven May
President
Eventus Group
Miami Lakes, FL
Review Options
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Steven May gave High End Transport, Inc. a rating of: 
| Review details | |
| Quote or Order ID: | 34775-EC |
| Quote or Order Cost: | $950 |
| Origin: | California |
| Pickup: | On Time |
| Destination: | Florida |
| Delivery: | Early |
Total Time from pickup
to delivery of vehicle: | 6 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |  |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | Angel Carbonell |
| Secondary Contact: | Linda |
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