| Lea | |
| 9/23/2009 9:12:00 PM |
| Jet Auto Transport |
| NOT the transporter..... |
My experience is that JET makes the $150 for contracting the vehicle with an auto transporter, then drops the ball. There contract in very fine print states they have no liability for once they find a carrier.
They hooked me up with an outfit called AMG Transport. I never saw the contract with that company so had no recourse when my car didn't show up on date promised by JET. The JET paperwork told me my car would be pick up on Sunday or Monday. They showed up Wednesday. The contract I signed with JET stated a delivery date of Sept. 13 or 14! It showed up, after MANY phonecalls, on the 18th. The carrier's employees barely spoke Englsih, and although Luis told me I could negotiate a fee reduction because I had to rent a car for 5 days, the carrier bullied me into paying the full amount or they'd load my car back on the truck and take it back to Illinois until I paid. I was EXTREMELY dissatisfied with the auto carrier that JET hooked my up with!
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| Posted by a representative of Jet Auto Transport on 11/6/2009 3:12:00 PM |
I am sorry that my customer had experienced a delay on the delivery of her vehicle. The procedures at Jet Auto Transport as a broker is to locate a auto transport agency within the network of all the companies. When an agency “car carrier company” calls upon one of our vehicles and request transport, the first thing we do, is to look at the recent ratings of the company that brokers and carriers exchanges after using them and then is to get a certificate from the carriers insurance company.. We will only assign a relocation to a car transport company that has 95% or above ratings. Previous pickups or deliveries, mechanical failures, rode traffic and accidents are all things that can delay a scheduled pickup or delivery. In this case it was mechanical failure and the car arrived 3 days later than scheduled. My customer is stating that she paid the full price, but in fact she was discounted $100.00 from the balance due at delivery.Anyone using this site for retaliation or to tarnish the reputation of the company without explaining the real facts is using this site the wrong way for the wrong reasons and it is not acceptable.
Thank you,
Jet Auto Transport
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Lea gave Jet Auto Transport a rating of: 
| Review details | |
| Quote or Order ID: | 1103434 |
| Quote or Order Cost: | $800 |
| Origin: | Wisconsin |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 3 day(s) |
| Destination: | California |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 10 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | Luis |
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Valley Solutions, Inc.