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Poster:

Keith in New Orleans

Date:

7/8/2009 3:45:00 PM

Reviewed:

A Across USA Auto Transport

Subject:

couldn't deliver/no plan/vague response

Review:

contracted end of june, gave resonable window, took my deposit...then...NOTHING...no idea on timeframe, vague answers on emails..excuses, no plan of action...couldn't nail down a pickup or delivery date...WORST moving experience EVER...STAY AWAY!! still waiting on refund they said they did already...USE SOMEONE ELSE FOLKS!!! wish I would have checked references!

Review Options

Response:

Posted by a representative of A Across USA Auto Transport on 7/9/2009 10:40:00 AM

We received Keith's order on 6/29 and he was told that it could take a week to move his car. The following weekend was a 3 day 4th of July weekend when most carriesr do not operate. We were given 5 business days to move the car. Keith now has his car listed with another company and it is still not getting moved. I guess they will get a nice review also. We did refund his deposit immediately once he cancelled. The following information is given to all our customers:
4. There are situations where we are unable to find a carrier to move a vehicle. If for any reason we are unable to schedule your vehicle, any monies that we have received are fully refundable. However, we will continue to schedule it until we are advised otherwise.

Keith in New Orleans gave A Across USA Auto Transport a rating of:

Review details
Quote or Order ID:	308813
Quote or Order Cost:	$725

Origin:	West Virginia
Pickup:	Never
Destination:	Louisiana
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:

ryan

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