| Ellan B. | |
| 6/23/2009 1:48:00 PM |
| Countrywide Auto Transport |
| The check is in the mail |
In truth, our 1st experience was excellent which is why we were so surprised to have our 2nd a nightmare. On 3/11/09 we contracted to have 2 cars transported from CA to NY in April. We were given a "window" which kept changing. When it finally changed to a day AFTER we were leaving we took matters into our own hands and found another carrier. We asked for a refund which we told would be no problem and there would be a small cancellation fee. It's now been 2 months and we've been given the runaround all this time. The phone calls have been numerous and so have the lies about the refund check. They have written the book of excuses!! They obviously have no prombem collecting their fee but a refund is another story. Good luck trying to reach a supervisor. Maybe someone else has received our $1,500.00 check?? Lord knows we haven't. Buyer beware!!
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| Posted by a representative of Countrywide Auto Transport on 7/21/2009 7:24:00 PM |
In reference to the above posted Blog.
We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .55 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one.
In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service.
Countrywide Auto Transport
949-347-1680
27762 Antonio Parkway, Ste L1601
Ladera Ranch, CA 92694
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Ellan B. gave Countrywide Auto Transport a rating of: 
| Review details | |
| Quote or Order ID: | 78210 |
| Quote or Order Cost: | $1545 |
| Origin: | California |
| Pickup: | Never |
| Destination: | New York |
| Delivery: | Never |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Primary Contact: | Joe Alameda |
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Valley Solutions, Inc.