| Jason | |
| 6/18/2009 12:18:00 PM |
| Countrywide Auto Transport |
| Dishonest Company |
Do NOT use Countrywide Auto Transport. They are a bunch of dishonest crooks and liars. On April 21st I placed an order with Countrywide to have my 2007 Toyota Corolla shipped from California to Georgia. My credit card was charged the full amount ($745) on April 23rd. The car was first available for pick up on May 24th, and I was assured that the car would be picked up within 3-5 days of the first available date. I made plans accordingly. By June 2nd (10 days later) the car had not yet been picked up, so I was forced to cancel the order and drive the car myself from California to Georgia. I was told that my credit card would be refunded within 7 to 10 business days at the latest. Today is June 18th, and I have not yet received my refund. I have contacted the company repeatedly, first about the car and then about the refund, and every person I have spoken with has either been rude, unhelpful, or downright dishonest.
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| Posted by a representative of Countrywide Auto Transport on 7/6/2009 11:43:00 AM |
In reference to the above posted Blog.
We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .55 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one.
In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service.
Countrywide Auto Transport
949-347-1680
27762 Antonio Parkway, Ste L1601
Ladera Ranch, CA 92694
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Jason gave Countrywide Auto Transport a rating of: 
| Review details | |
| Quote or Order ID: | 81995 |
| Quote or Order Cost: | $745 |
| Origin: | California |
| Pickup: | Never |
| Destination: | Georgia |
| Delivery: | Never |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
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