damage - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 44,129 Reviews on 1,581 Auto Transport Companies.
Recently Ship A Vehicle? Add the 44,130th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

Call 1-866-706-0296
Live Reps, Instant Quotes
No Up Front Deposit

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 129 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.	Auto Transporter.com Free quotes from auto transporters that customers would use again!	Domestic Auto Transport Call 800-516-5044 Live reps standing by Instant quotes.	Direct Express Auto Trans. Instant quote. Door to door. BBB. Licensed. Insured. 800-600-3750
Ads By Transport Reviews

Poster:

Dana Sanza

Date:

5/29/2009 12:10:00 AM

Reviewed:

Reliable Car Carrier, LTD.

Subject:

damage

Review:

The biggest concern I have about this company is that my car is damaged. There are many details that I would like to note that have added greatly to this horrible experience. My car arrived 6 days later than it was supposed to arrive and when I called customer service a day before it was due, they couldn't get a hold of the driver to find out where my car was and when it would be delivered. The fact that I had to call to ask about my car and that no one called me to tell me that it would be running late was poor customer service. The fact that I had to call several times because no one returned my call and/or got back to me was also poor customer service. Someone should be calling to update if there is a delay and promptly returning calls. At least be honest and and call to say that the driver hasn't been in contact yet. I would respect honesty. I called several times and several times they couldn't reach the driver. When the driver finally called he explained that he had several breakdowns along the way. This would have been helpful information when I was wondering of the whereabouts of my car. This could have been passed on to me, so I would have been aware that my car would be late and not to expect it for several more days. The driver also explained that he had to jump my car 3 times. When my car arrived my trunk was open. I asked one of the two drivers and he said he accidentally just opened my trunk when he was looking for the lever to pop my hood....since he had to jump it to get it off the truck. I believe they left my trunk open for 2 weeks! I was really concerned that maybe something was really wrong with my 3 yr old car but I have had my car for 6 days without having to jump it. My spoiler is loose, the panel separating the undercarriage from the driver door is pulled loose, there are scrapes on my driver door and there was a piece of my clothing that I had in a bag in the trunk that was stuffed under my passenger seat full of grease. My clothes were used as grease rags! I called their customer service (of course after I gave all the money that was due) and they promptly called me back to let me know they were trying to contact the driver....that is familiar. That was Saturday and it is Thursday. I have not heard back about my car. I called on Tuesday to find that they hadn't gotten a hold of the driver. I am livid but not surprised at the customer service I have received given past experience. I would strongly suggest not using this carrier. I will never let anyone I know use this company ever.

Cost: $800
Quoted Delivery Time: 5-7 days after pickup
Actual Delivery Time: 13 days after pickup
Quoted Pickup: 1-3 day window
Actual Pickup: on the 4th day

Report This Review

Dana Sanza gave Reliable Car Carrier, LTD. a rating of:

Review details
Quote or Order ID:	48205-IE
Quote or Order Cost:	$800

Origin:	California
Pickup:	Late
Time from first available date the vehicle was picked up:	3 day(s)
Destination:	Illinois
Delivery:	Late
Total Time from pickup to delivery of vehicle:	13 day(s)

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	Yes

Primary Contact:	Naomy
Secondary Contact:	Ariel

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.