| A. Friend | |
| 3/31/2009 3:21:00 PM |
| Countrywide Auto Transport |
| Damage and poor customer sevice |
Car arrived with damage that was not on there before dellivery. Wrote Country Wide Auto and about 2 days later a Shane called and told me to give a call back about the claim. Well, 3 weeks later and me calling and leaving messages for people to give to him, never returned my call, i wrote another email stating that I've called several times and will talk to a legal rep for some questions that i have. Shane wrote back the rudest email, lying that he called me and told me what i need to do, then called me a liar that no messages was called and now it's protocol that he gives this to their attorney. The customer service there is really poor and i guess no one gives messages that they receive, to give to a certain individual or something.
Each time i called, i was being patient and not rude at all. They will never receive my buisness again.
Review Options
|
|
| Posted by a representative of Countrywide Auto Transport on 4/24/2009 12:24:00 PM |
In reference to the above posted Blog.
We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .53 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one.
In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service.
Countrywide Auto Transport
949-347-1680
27762 Antonio Parkway, Ste L1601
Ladera Ranch, CA 92694
|
|
A. Friend gave Countrywide Auto Transport a rating of: 
| Review details | |
| Quote or Order ID: | 57757 |
| Quote or Order Cost: | $800 |
| Origin: | Tennessee |
| Pickup: | Late |
Time from first available
date the vehicle was picked up: | 2 day(s) |
| Destination: | Idaho |
| Delivery: | Late |
Total Time from pickup
to delivery of vehicle: | 8 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | Yes |
| Primary Contact: | Shane |
| Secondary Contact: | Shane |
|
Valley Solutions, Inc.