| Jin Oh | |
| 3/16/2009 4:36:00 PM |
| Dependable Auto Movers |
| Good but need improvement in Customer Service |
I had numerous problem finding a driver. They finally found someone but I had to pay extra $25 to pick up the load and Dependable Auto picked up extra $50 - which was fine with me and also thankful that the owner decided to pick up the extra $50. I liked Sara and Kim. They are easy to talk to and try hard to work with you. I also understand the nature of this business that sometimes it takes a long time to find a driver. The problem I had with them is that it was extremely difficult to get a hold of them on the phone or email even during their business hours. I left them several messages on their answering machine and most of them never got returned. I do understand that they were shorthanded but when I left several messages, I expected them to contact me. Sara even told me that she would get a hold of me to give me an update on some issues but she didn't do that in a few occasions. Don't get me wrong. They are easy to talk to and work but they were short handed when I had to deal with them - which made things very difficult to get a hold of them. If they are not short handed, they are great to work with.
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| Posted by a representative of Dependable Auto Movers on 3/17/2009 10:07:00 AM |
First off, let me just say that we understand Mr. Oh's frustration. Being shorthanded has proven to be quite a challenge but much revamping on our part has eliminated some concerns in our phone/email situation. Mr. Oh placed his order right before closing time on 12/31/08. We had a driver assigned to his vehicle by noon on 1/2/09. We were quite excited as Long Island NY to Kansas is not a popular run. After several days of trying to pick up the vehicle, the truck driver called to cancel, saying that the customer's paperwork at the dealership was not completed. We immediately went back to work trying to secure another driver. We did offer a refund to Mr. Oh on several occasions, but he said he preferred to wait it out, as we were trying hard for him. It did take a while to secure another driver and by the time we had, the prices had gone up. We threw in $50 of our brokerage fees, but the truck driver wanted another $25, which the customer agreed to. Not every phone message was returned but we spoke with Mr. Oh on a daily basis, several times before and after business hours. Our main concern is getting the vehicle moved and it is not feasible to update each customer by phone everday, we email the customer as soon as we secure a driver. Please feel free to give us a holler, if you have any questions.
Thanks!!! |
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Jin Oh gave Dependable Auto Movers a rating of:  
| Review details | |
| Quote or Order ID: | 335773 |
| Quote or Order Cost: | $630 |
| Origin: | New York |
| Pickup: | Late |
| Destination: | Kansas |
| Delivery: | On Time |
| Truck/Carrier Type: | Open |
| Dirty: | Yes |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |  |
| Knowlegeable: | |
| Primary Contact: | Sara |
| Secondary Contact: | Kim |
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Valley Solutions, Inc.