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Poster:Carlos
Date:9/27/2008 5:33:00 PM
Reviewed:Express Auto Transport
Subject: Poor Service
Review:My motorcycle was picked up late, dropped off late and very bad customer service. I would never use or recommend this company again. I paid $695 for delivery but could've paid less for the same type of service and length else where. Besides not getting my delivery as promised I placed various calls to management and never heard a response back.

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Response:Posted by a representative of Express Auto Transport on 10/10/2008 10:31:00 AM
Express Auto Transport regrets that Carlos feels unsatisfied with the service he received from Express Auto Transport. Carlos claims he was guaranteed a specific pick up and delivery dates. Express Auto Transport does not guarantee dates with our standard service. The reason for this, is that there are several varibles that are beyond anyone's control. This is what happened in this particular case. The truck had mechanical problems which caused dely in the delivery. In fact, the normal time to assign a motorcycle to the truck is ten days. Carlos' motorcycle was assigned to the truck in only six days.
Carlos gave Express Auto Transport a rating of:


Review details 
Quote or Order ID:808158067
Quote or Order Cost:$695

Origin:Colorado
Pickup:Late
Destination:New Jersey
Delivery:Late

Truck/Carrier Type:Open
Dirty:No
Items Stolen:No
Damaged:No

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