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Poster:

Anthony Carr

Date:

8/13/2008 1:34:00 PM

Reviewed:

A AAAdvantage Auto Transport

Subject:

Horrible...do not use

Review:

I am in the military and moving from Point Mugu Naval Base to Great Lakes, Illinois. I scheduled my move on 7/09 and they gave me a pickup window of 8/3-5. I should have known something was shady when they wanted the full amont up front. The week of pickup I wanted a definate day of pickup especially since I had one last thing for my job and if it was going to be picked up the 3rd I would have to leave the job early. I called customer service even up to the 2nd of August I could not get an answer on pickup. Left early and no pick up on Saturday or the Monday. Left an agent on my behalf to help me because I had to leave the area. I call back a week later and my car was still not picked up. The last time I called customer service I was put on hold for 15 minutes and the customer service representative was very rude to me, I decided to take my business elsewhere. Never have I been treated like crap on a pre-pay service. The sales rep was nice but it is all about results and as a service member they failed me and had no communication which for most people the 2nd most expensive thing they own and if not a homeowner the first. I wish I knew about transportreviews.com before I schedule them. I am still waiting for my full refund and am being ignored, probably have to fix it with my bank and Better Business Bureau.

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Anthony Carr gave A AAAdvantage Auto Transport a rating of:

Review details
Quote or Order ID:	SG09L174676
Quote or Order Cost:	$995

Origin:	California
Pickup:	Never
Destination:	Illinois
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:

Mark Farnham

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