Empty promises cost me money! - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 21861 Reviews on 1074 Auto Transport Companies.
Recently Ship A Vehicle? Add the 21862th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

Trust a leader in car shipping
48 Hrs Priority Shipping, Budget Rates
Great Cust. Service (877)719-0916

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 109 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

Auto Transporter.com Free quotes from auto transporters that customers would use again!	Direct Express Auto Trans. Instant quote. Door to door. BBB. Licensed. Insured. 800-600-3750	Agape Transport Licensed-Insured BBB, Instant Quote 5 Star Rating 866-990-SHIP	Anytime Car Shipping Ship domestic & overseas. Licensed, bonded & insured. (800)729-2160
Ads By Transport Reviews

Poster:

Shaun

Date:

7/28/2008 4:51:00 PM

Reviewed:

Allegiance Auto Shipping Inc

Subject:

Empty promises cost me money!

Review:

I decided to book with Allegiance Auto Shipping after I was told by their salesman "Marc" that if I booked he could have my car moved in 24-48 hours. I booked on 7/14/08, paid my deposit and signed their contract the next morning. I was told they would contact me via email once they found a carrier. On 7/18/08 I sent them an email asking why I hadn't heard anything. I got a call a few hours later saying they found a carrier and they would be able to move my car for an extra $170. I commented back that they should move the vehicle for the agreed amount. They said that in the contract I signed it stated that they had up to 14 days to move the vehicle and anything they promised verbally would not be upheld. Marc also stated that he was told by his supervisor that he was told to promise 24-48 hour pickup even though they knew they could not move a car in that time frame. I hung up then decided to call back and talk to a supervisor to see if they would be willing to split the cost. I spoke with a person named "Guy", he could not answer any direct questions. He would spin everything and change the subject the best he could. We finished the phone call without coming to an agreement. "Guy" called me back minutes later and accepted that I pay $85 extra to move the vehicle the following day.

Pickup day: A gentleman shows up to pick up the car in an enclosed snow mobile trailer with 3-4' ramps. The ramps break under the weight of the car, the guy wants to flip them upside down and drive the car over a lip on the ramp. Luckily the person on site tells him no way and refuses to let him load it. Hours later he returns with the ramps fixed and does get the car loaded. The car delivered 2 days later in good shape.

Moral of the story: If these guys promise anything not in their contract do not trust them, get everything in writing. Also take pics or video while loading and unloading vehicle as I did!

*** System: Completed non-customer review process ***

Report This Review

Response:

Posted by a representative of Allegiance Auto Shipping Inc on 11/10/2008 3:01:00 PM

At Allegiance Auto Shipping we offer several types of services including our flexible service which is generally chosen when trying to save money. This service does not guarantee a specific pick up date although it does of course remain a priority. We did explain to the customer the estimated pick up time frame at the time the order was placed, however he was disappointed that the driver was only available to pick up his vehicle after 5 days instead of 2 as he was hoping for. We certainly understand how important it is to keep our customers happy, which is why even after splitting the additional cost with the customer in an effort to expedite the service, we did make several attempts to resolve all issues.

Shaun gave Allegiance Auto Shipping Inc a rating of:

Review details
Quote or Order ID:	592279-MF
Quote or Order Cost:	$1115

Origin:	Missouri
Pickup:	Late
Destination:	Utah
Delivery:	On Time

Truck/Carrier Type:	Enclosed
Dirty:	No
Items Stolen:	No
Damaged:	No

Knowlegeable:
Primary Contact:	Marc
Secondary Contact:	Guy

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.