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Poster:

kathy simmons

Date:

7/18/2008 8:08:00 PM

Reviewed:

American Auto Relocation Pros.

Subject:

Poor Service, inaccurate pick up date, lack of response

Review:

Company said they would pick up within a 3 day window of 77/17-7/19, next thing you know I am getting a scheduled pick up date email saying it would be 7/21. I called repeatedly and sent emails and received no response. Not a good experience. The person I was working with, Denise, said she gave a 5 day window which was absolutely not true. She was rude and unprofessional on the phone, telling me she did not need an "attitude" This company needs a basic course in customer service. My car is supposed to be picked up this Sunday, I hope it actually happens and goes smoothly or I may have additional comments.

Report This Review

Response:

Posted by a representative of American Auto Relocation Pros. on 7/31/2008 5:10:00 PM

Really!?! WE SHIPPED THIS CAR ON TIME! It was delivered ON TIME! I don't get it. I really do not understand people any more. What more could she want?

kathy simmons gave American Auto Relocation Pros. a rating of:

Review details
Quote or Order ID:	1334195
Quote or Order Cost:	$600

Origin:	Georgia
Pickup:	Late
Destination:	Massachusetts
Delivery:	Late

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:

Denise

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