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Poster:

Brenda Trimble

Date:

7/4/2008 11:14:00 AM

Reviewed:

Express Auto Transport

Subject:

Customer Rep. and Truck Driver

Review:

Tonia was not the original representative on this car. Courtney was assigned to me and after several days I opted to ask another rep to help me on this car while she was negotiating a truck for another car I was having transported. When she found out I had been waiting several days Tonia jumped into action and got the ball rolling for me. I believe she must have then recruited Rob to help her out and between the two of them I had my car on the road the next day. They were both professional and tried their utmost to understand my position and help resolve the situation as though I was their only customer. Very pleased with their action, but was not pleased when the truck driver refused to deliver to my house as prearranged.

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Brenda Trimble gave Express Auto Transport a rating of:

Review details
Quote or Order ID:	Y806178036
Quote or Order Cost:	$1050

Origin:	Texas
Pickup:	On Time
Destination:	West Virginia
Delivery:	Late
Total Time from pickup to delivery of vehicle:	4 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Courtney
Secondary Contact:	Tonia

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