| Tim |
| 5/9/2008 5:50:00 PM |
| Express Auto Transport |
| No Customer Service Here |
I chose this shipper as I thought they might be more reputable as a preferred ebay provider but I'm now surprised that ebay recommends them at all. I was initally quoted a 10 day period for pick-up for my covered tranport. When it got to be 7 or 8 days into that time period and I hadn't heard anything I tried to call to find out the status. I left several voice-mails and e-mails none of which were answered after 2 days. I asked to talk to a manager and was put on hold for 20 minutes. I never did get through to them. I would have gladly been understanding of delays if I would have at least been contacted by someone and they had been professional enough to return my phone calls or e-mails. I learned a lot about shipping companies in the process and I'd steer people away from all these type of broker olny outfits. It appears they just post your transport on a master list somewhere and wait for some operator to accept the price (less their fee of course). In this time of rising fuel, I bet a lot of these folks are quoting way too low and not able to get the cars moved.
Report This Review
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| Posted by a representative of Express Auto Transport on 7/3/2008 10:23:00 AM |
Tim, Express Auto Transport is very sorry that you feel your experience was unsatisfactory. We take personal responsibility for customer satisfaction. And it is disappointing that you feel our service did not meet your expectations.
Unfortunately, often dissatisfaction simply comes from misunderstanding. From your complaint, it is clear that there were several inaccuracies. You state that you were quoted a 10-day period for pick-up. For clarification, in most cases, typically a truck will be assigned and en route for pick-up within 1 – 7 days. From the point of pick-up it can take up to 10 days for delivery.
Furthermore, your claims of a lack of service are inaccurate. Your CSR spoke with you directly just 2 days after placing the order. In addition, you and your wife spoke with other CSRs on 2 additional occasions prior to cancellation.
Another statement alludes to the fact that your quote was too low. Our rate of $1595.00 for a transport from NC to NV is actually considered above the industry average. In consideration of the instability of rising fuel costs and other variables, our rate was competitive and fair to ensure the timely and quality transport of your vehicle.
Finally, you claim that we are a “broker-only outfit”. That is a false statement. In fact, we own and operate our own fleet of trucks. When our trucks are unavailable, we only use carriers within our Preferred Network.
Credibility is very important to us and our customers. Our preferred rating with e-bay is a recognition that is hard-earned. It is granted as a result of several satisfied customers. So please know that even in cases such as this, Express Auto Transport truly operates on the basis of our mission which states, “We Measure Success One Transport at a Time”.
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Tim gave Express Auto Transport a rating of: 
| Review details | |
| Quote or Order ID: | 804288866 |
| Quote or Order Cost: | $1595 |
| Origin: | North Carolina |
| Pickup: | Never |
| Destination: | Nevada |
| Delivery: | Never |
| Truck/Carrier Type: | Enclosed |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
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Valley Solutions, Inc.