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Poster:

Billy A

Date:

4/23/2008 12:22:00 PM

Reviewed:

Official Auto Transport

Subject:

These guys are criminals.

Review:

Having read mixed reviews of this company, I decided to try them caefully. The representative took my credit card information, telling me the deposit would be charged AFTER I signed and sent in the contract. I read the contract carefully and found it unacceptable, chiefly because it allowed the company to change the price on me. I did not sign the contract, and I told them to cancel the order. They charged me the deposit anyway. This behavior goes beyond bad customer service into the domain of fraud.

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Response:

Posted by a representative of Official Auto Transport on 4/23/2008 12:45:00 PM

"Billy" allowed us to work on his order, change a drivers schedule, work him into a load, and pass up other vehicles. He was advised from the very beginning that when we dispatched his vehicle that his deposit would become non-refundable. He never called us to cancel. We did not find out that he wanted to cancel until he already had us work on the order, and we called him and found out. This customer booked the order on 04/22 in the evening and we had it set up by 04/23 in the morning. The deposit is non-refundable of course if we have rearranged an entire schedule to pick up a vehicle and at no point and time did the customer make us aware he wanted to cancel. Had he done that we would have issued a refund. The "contract" he is referring to is a terms and conditions document which has nothing to do with the customer telling us we can charge his card over the phone and accepting our quote, and letting us work the order and then canceling after all the time and effort has been put into trying to satisfy the customer.

Billy A gave Official Auto Transport a rating of:

Review details
Quote or Order ID:	65997-DC
Quote or Order Cost:	$650

Origin:	Texas
Pickup:	Never
Destination:	Colorado
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:

Jessica Martin

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