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Poster:

chris kelly

Date:

4/4/2008 7:56:00 PM

Reviewed:

Express Auto Transport

Subject:

does not pay carriers

Review:

i am a carrier and picked a car in ohio for express and del to cal. i did my service on time and billed express and they did not pay . i had to go to their bond company to get my money. and finally after 6 months of calling i got it . do not use them they dont pay their bills.

Report This Review

Response:

Posted by a representative of Express Auto Transport on 5/16/2008 9:12:00 AM

To ensure the best value and service to our customers, Express Auto Transport requires high standards of quality from our own transportation fleet and our network of carriers. We hold all carriers accountable to these principles in order to preserve a high level of business integrity.

Unfortunately, sometimes situations arise where a carrier does not adhere to these standards. When this occurs, Express Auto Transport must act on behalf of our customers and protect their interests. In the majority of cases, we are able to address the issue at hand and come to a mutually satisfactory solution. However, in this case with Kelly’s Auto Transport, Chris Kelly was unwilling to work within the required standard guidelines and procedures. This caused an unfortunate and lengthy dispute, which ultimately had to be handled by counsel outside of Express Auto Transport.

Regrettably, this incident has caused Kelly’s Auto Transport to receive an unfavorable rating and they are no longer within Express Auto Transport’s carrier network.

chris kelly gave Express Auto Transport a rating of:

Review details
Quote or Order ID:	709061795
Quote or Order Cost:	$900

Origin:	Ohio
Pickup:	On Time
Destination:	California
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	5 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Primary Contact:

mark

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