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Poster:

Tanya

Date:

3/1/2008 12:22:00 PM

Reviewed:

Official Auto Transport

Subject:

USE THESE GUYS

Review:

I contacted Offical on 2/2 looking for a quote to move my 04' Escape for L.A to Houston. I had a quote emailed to me within the hour. Excellent response time. Bill informed me that the route from LA to Texas was a common one and wouldn't be a problem in finding a driver. They had a driver ready to pick my car up on the 2/4. My despoit was $150 and $545 COD. My car reached in one piece on 2/7. When I have other cars to move Offical Auto Transport will be the one doing it!!!

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Response:

Posted by a representative of Official Auto Transport on 3/1/2008 12:54:00 PM

Thanks for your review! These customers far out number our unhappy customers. We have shipped 2,757 cars since we started receiving reviews here on this site and our happy customers vastly outnumber our rare unhappy customers. We can't please everyone 100%, but we certainly try! Its just very difficult getting them to leave a positive review. Of the 2,757 customers we have had in that time, only 23 have left negative reviews. That is only 0.83% of our recent overall business. Logically thinking we could not be in business if 50% of our customers were unhappy and were refunded or did charge backs. We are looking forward to shipping your next car Tanya! Thanks for your business and taking the time to leave us a good review!

Tanya gave Official Auto Transport a rating of:

Review details
Quote or Order ID:	45870 CV
Quote or Order Cost:	$696

Origin:	California
Pickup:	On Time
Destination:	Texas
Delivery:	On Time

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Bill
Secondary Contact:	Julien

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