NO Customer Service - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 21547 Reviews on 1066 Auto Transport Companies.
Recently Ship A Vehicle? Add the 21548th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

All America Auto Transport Visit All America Auto Transport's Website

Going your way since 1964.
Frequent transport schedules.
Free Quote (800)227-7447

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 79 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.	Auto Transporter.com Free quotes from auto transporters that customers would use again!	Pro Vehicle Shipping "A" Rating with the BBB! No Deposit Required! 800-219-9808	Agape Transport Licensed-Insured BBB, Instant Quote 5 Star Rating 866-990-SHIP
Ads By Transport Reviews

Poster:

Stephanie Earnhardt

Date:

10/22/2007 12:21:00 PM

Reviewed:

Move On Time

Subject:

NO Customer Service

Review:

This company is a broker. They do not have good estimation process and do not follow through with the company they hire to do the work. They are not open on the weekends and leave no numbers for customers to contact in case of problems or no shows as was our case. We were left to leave the vehicles in a work parking lot to be picked up after we had already left the state. It was a mess and this company did nothing to make sure we (the customer) had been taken care of. The process was sloppy from start to finish and we had to initiate every contact. They did not respond to any emails we ever left and are now on file with the BBB with a stong complaint.

Do not use this company. The price is comparable to most others and the service is awefull. You get a lot less than you pay for with this broker!!

Report This Review

Response:

Posted by a representative of Move On Time on 10/22/2007 12:48:00 PM

The customer stated that the vehicles were assigned a carrier within 3 days and delivered from Florida to Washington in 8 days. I do not understand her compalint or the reasons for such. Unfortunately, it is neither prudent or reasonable to be inconstant contact with a client and the 800 telephone number and available e-mail addresses are more than sufficient means of communication. Move on Time was not notified of any complication with this delvery by the client or carrier and it is not possible to solve problems by crystal ball.

Stephanie Earnhardt gave Move On Time a rating of:

Review details
Quote or Order ID:	owner
Quote or Order Cost:	$1700

Origin:	Florida
Pickup:	Late
Time from first available date the vehicle was picked up:	3 day(s)
Destination:	Washington
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	8 day(s)

Truck/Carrier Type:	Open
Dirty:	Yes
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.