Keep searching...for your own good - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 19785 Reviews on 1006 Auto Transport Companies.
Recently Ship A Vehicle? Add the 19786th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

Trust a leading car shipping company
48 Hrs Priority Shipping, Budget Rates
Outstanding Cust. Srv (877)719-0916

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 92 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

Auto Transporter.com Free quotes from auto transporters that customers would use again!	A to Z Auto Shipping Let us handle all your auto transport needs. Fast, efficient and safe.	Pro Vehicle Shipping "A" Rating with the BBB! No Deposit Required! 800-219-9808	Direct Express Auto Trans. Instant quote. Door to door. BBB. Licensed. Insured. 800-600-3750
Ads By Transport Reviews

Poster:

V Sullivan

Date:

10/16/2007 2:50:00 PM

Reviewed:

Abby Auto Transport

Subject:

Keep searching...for your own good

Review:

Never communicated or responded to any of my e-mails. Did not return repeated voicemails. Identical complaint to the previous review posted... if only I had found this site and read that review before agreeing to work with them. Truck after truck was promised then never materialized.
Do not confuse their phone voices for people who will follow through at all.

Report This Review

Response:

Posted by a representative of Abby Auto Transport on 10/16/2007 4:15:00 PM

The following is a copy of and email which was sent to Mr. Sullivan. on 10/16 giving the full explaination of the circumstances. Corrispondence with Mr. Sullivan was almost daily by phone. Also as a note, We are in business to move vehicles and move them effectively, if we do not move vehicles we will not make money.

Mr. Sullivan,
We are sorry of the events that took place with your auto transport. Your order was placed with Abby Auto Transport on 10/04/07 p.m. for a first available date for pick up on 10/10-10/11. We scheduled a truck to be there to pick up on 10/10-10/11. The truck was delayed and the driver became sick and was delayed from 10/12-10/15. On 10/15 a.m. we schedule another truck that was in the Nashville, TN area to pick up your vehicle that same day by early afternoon. This truck had to make a decision to route the truck into a different area and was not going to be able to pick up your vehicle as of 10/15 afternoon. On 10/16 we were working on scheduling another truck for pick up ASAP. We were aware at this time the situation was not looking in favor for us from your view point. We made several calls to trucks that run the route of your order and did have another one available that could be in Nashville, TN on 10/17-10/18 for pick up with a delivery by 10/22. As per your request we are canceling the order and will be refunding your full down payment of $175.00. Again we apologize for the delay in your shipment. We were up against some circumstances that were out of our control that we should have made you more aware of in our communication. Abby Auto Transport does ship over 200 vehicles every month with 98% of them going through just as expected with the customer. There are a few each month that we may have a delay or problem with such as in your shipment. Again we apologize for the delay with your transport. If you would be willing to reconsider using us to transport this vehicle, we would do what ever we could to try and make the experience a favorable one for you. Thank you for your patience with us in this matter.

Thank you,

Craig
Abby Auto Transport
888-203-5655 office#

V Sullivan gave Abby Auto Transport a rating of:

Review details
Quote or Order ID:	83717 CL
Quote or Order Cost:	$695

Origin:	Tennessee
Pickup:	On Time
Destination:	Colorado
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Lloyd
Secondary Contact:	Craig

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.