Riley Auto Transport  | |
| Phone Number: | 877-961-8373 |
| Secondary Phone Number: | 818-914-0733 |
| Email: | RILEY@RILEYAUTOTRANSPORT.COM |
| Time On Site: | 2 Year(s), 6 Month(s). Since 11/17/2009 1:59:00 PM | | |
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Have your own experience with Riley Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*):  
43 ratings & reviews posted
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| Increased Quoted Contract Price! | | Dealing with Riley Automotive has been a complete and total nightmare. I contracted with them, via Shipping Order 940342 on March 14, 2012, to have our Jeep shipped from New York to Washington for a price of $1145. A deposit of $195 was charged to ... [ More ] | | We do regret that this move did not work out as planned. We unfortunately got caught between the proper run rate as quoted and the sudden driver increase in price. [ view ] |
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| Deal with someone reputable, not this RAT. | | First contacted RAT around Thanksgiving about pickup on a critical date, 12/27/11. It seemed like a good idea since the office is just down the street from where we live. We committed to that date well in advance of actual scheduled pick up. Deposit ... [ More ] | | At the holiday time of year, truckers slow down & get off the road, thus making pick ups difficult. We did have a driver assigned, but the customer could not provide a back up person to release on their behalf. This became an early termination. [ view ] |
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| GREAT AT TELLING YOU WHAT YOU WANT TO HEAR | | They make promises but never follow through!!!! I can't wait to see what their response is and how they blame me for giving them money and then asking them to do what they promised for it! I enlisted their services, within 5 minutes my card was char... [ More ] | | The issue of rising diesel prices are indeed real & has resulted in unfortunate delays. Ms. Bozeck could care less about that reality. We have worked on her behalf & she has been loud & rude from the very beginning. She has indeed identified herself. [ view ] |
|  | | Kathy | | 3/27/2012 5:37:00 PM |
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| Fly by night company | | BEWARE OF THIS COMPANY!!!!!!!!!!!
This is the worst company you could ever deal with! False promises that were never even remotely going to be made, extra charges to my credit card that still have not been credited back to the credit card. This comp... [ More ] | | Ms. Delks car arrived at port on 2/17, we had a driver scheduled to pick up on 2/22. The driver failed to pick up on that date and indicated he would pay storage charges until he could arrive for pick up of said vehicle a couple of days later.The driver again failed to perform as agreed and Ms. Delk went to pick up the car herself, not allowing Riley Auto time to replace the driver.
We regret this inconvenience to the customer caused by the driver and will certainly refund. [ view ] |
| | | Wendy | | 3/21/2012 10:35:00 AM |
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| Debbie took care of us. | | After being taken for $200 by another company and not recieving any service. We were wary to find another transporter. The first one to call after seeing our request for quotes was Debbie of Riley. She is very knowledgeable, kept us informed and c... [ More ] |
|  | | Aimee | | 2/2/2012 12:05:00 AM |
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| Debbie and Riley Auto Transport are the BEST! | | On New Years Eve at almost 7:00 p.m. I decided it was a good time to Google auto transporter for quotes to have my SUV shipped from CA to VA, expecting email quotes I could peruse the following day. In less than 5 minutes, I got a call from Debbie at... [ More ] |
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| Bad reviews go missing | | After cutting a deal with Debbie, i then checked this website to see a bunch of bad reviews. (which scared me) but a week later they all disappeared. Seems Debbie is on top of preserving her reputation by contacting this website to get what she deems... [ More ] |
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| Riley Auto Transport - Outstanding Service | | Excellent service provided from the moment Riley Auto Transport responded to our search for transporting our newly purchased vehicle from Houston to Oklahoma! The dispatcher was excellent with communication and the driver responded immediately to us... [ More ] |
| | | P. Higgins | | 11/15/2011 8:27:00 PM |
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| LIAR, LIAR, YOU SCREWED ME WITH HIGHER AND I COULD NOT GET IT DONE! | | I was researching transport companies to have my dad's car shipped from Georgia to California. Found several companies and reviewed the transport review website. Found this company and began speaking with Andrew about doing business. He was very... [ More ] | | This is an undeserved review & we are surprised by it. This cust. requested immediate pick up at a low price, to which she was advised that quick pick can be done, but at higher cost. She asked us to look into it for her & placed no contract. We spoke again several days later, she asked us to continue. We did so and came up with a driver that she refused, now this! At no time was she treated with anything but respect and valid information. [ view ] |
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| Overall fine | | Overall, the service was fine. We picked the lowest cost package which said the car would be picked up 8-10 days later. It was picked up about 13 days after we gave the deposit. For us it wasn't an issue because we were not in a rush. We were als... [ More ] |
| | | Melissa | | 9/24/2011 12:08:00 PM |
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| Completely satisfied | | The service that I received from Riley Auto Transport was perfect in every way. Andrew is a pleasure to work with and all promises and commitments were kept.
The pickup and delivery was on-time and perfectly executed. The driver was professional... [ More ] |
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| Great Experience for First Time Move | | Prior to moving the vehicle, I had gotten 6 quotes from different transport companies... all were friendly but Debbie at Riley Auto Transport impressed me as a person who gets things done. Price was comparable to other carriers. The vehicle was pick... [ More ] |
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| Transport | | I am President of SilverCreek Entertainment in Los Angeles. Riley Auto Transport moves all our cars to locations, and also to private parties when we sell them. Recently, they moved two Classic Airstreams when no one else would move them.
I have ... [ More ] |
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| Great Service | | Debbie, the woman who assisted me throughout the process was very easy to get in touch with and was able to answer all of my questions. The pick up and delivery were simple and painless and the overall cost was less than renting a car (my alternative... [ More ] |
| | | Jessi Burt | | 7/7/2011 2:01:00 PM |
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| These Guys are either fake or just good scam artists. | | Riley Auto Transports contacted me after receiving notice that I was looking for a company to have my vehicle shipped from Texas to California. After giving me a reasonable offer over the phone I decided it was a good price so I would go with them. U... [ More ] | | The story that he is weaving is just an attempt to disguise the real reason he wanted to cancel. He received a low ball quote after he booked with us, which he thought would move his truck at a lower price, they never do!
We did in fact have a driver for him in just five days. Contrary to his story, all confirmations were indeed sent to him & among the many lies in his story, he refers to a contract # that doesn,t exist in our system. [ view ] |
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| FRAUD again | | This company is not trustworthy at all. Debbie is the one answer the phone calls; a very well trained to sell the product; send you a fake quote and charge you for deposit $195.00, after that she is not nice any more. She does what she wants to do an... [ More ] | | It is the outragious behavior of Mr. Rokni that is indeed fraudulent.We are offended by all of his untruths. Due to the fact that his car was acruing storage charges, when we found a driver to pick up quickly, per his request, he readily agreed to pay the addtl. transport fees. Once the driver arrived to pick up his car, he decided to, instead of thanking us for a job well done, he chose to cheat us out of our fee to cover his addtl. cost.This is nothing short of stealing & a slap in the face. [ view ] |
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| Fraud | | Debbie and andrew and the entire Riley Auto transport is Fraudulent ..
They are busy collecting $195 dollars initial deposit , and never pick up or
execute transaction .. When you call ask for your deposit, they start telling you what is
in t... [ More ] | | How dare Mr. Sylvester claim fraudulent treatment when it was he who tried to cheat us every step of the way.He was sent a contract, that he so authorized. He double booked with another company knowing full well he was going to cheat one of the two companies and now he is writing this because he didn,t get away with it.We acted in good faith, his type does not.We also provided a driver. The bank was indeed correct denying his attempt at credit & they were as appalled as we were at his foul language & rude & nasty behavior! [ view ] |
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| Do your own transporting!!! | | Not a good experience. As far as I'm concerned the auto transport world is dirty. Watch yourself. Some may be better at phone sales and etiquette. But behind the scenes, they are not out for your best interests. So not only did they have my mone... [ More ] | | We take no pleasure in a customer being unhappy with our service and are surprised by this review. After previous companies failed to get her car moved, we came through for her! She is obviously and unfairly painting every company in this industry with a broad stroke. We put alot of effort into accomplishing this difficult move and despite what she says, she was fully apprised of all arrangements made and gave her approval of same. [ view ] |
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| Awesome Auto Transport Company !!!! | | Debbie was so cool and this company gave me a military discount for being an active duty Marine. They picked up the car at the persons address from whom I had bought it from and delivered it to my step-dads home address also. Very painless and Debbie... [ More ] |
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| Car transport FL to IN | | I got Riley's number from a friend and they did a great job. My car was picked up several days before it was promised and delivered earlier than I expected. Great customer service and the driver was awesome. [ View ] |
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| Early Deliver | | Riley gave me great service from beginning to end. They were early picking up and early delivering. My car was in perfect shape upon deliver. The driver gave advance notice and was very helpful at delivery. [ View ] |
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| Perfect job | | i called and debbie was professional and i understood that they wanted my business. she offered to have it picked up within hours and sure enough a driver called me and they made arrangements to pick up the car in 3 hours.debbie did a great job and c... [ More ] |
| | | mike cleveland | | 2/16/2011 3:47:00 PM |
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| bonnie and clyde of the west | | On 12/31/10, I searched for transportation of a car from NJ to FLA on the Internet. On 1/1/11, contacted via phone Debbie "Riley" who indicated the price of the service, $595. At that time, I asked her how long it would take to have the c... [ More ] | | Every day we endeavor to satisfy our customers when transporting their vehicles. We take no pleasure in them having a disappointing experience, however having said that, the truth plays a big part. Mr. fargnoli,s untruths do not change the facts. It is our policy to never guarantee a specific date, in this industry there are too many variables that can and do come in to play that make guarantees impossible.Further, Mr. Fargnoli was indeed e mailed a contract and a receipt for his deposit. He was impatient to have his car in Florida for his use while there, but the snow storms and bad weather were indeed a real problem, and certainly industry wide. Mr. Fargnoli indicated that his son would drive the car to Florida, not true. At no time did he indicate that he had double booked the move with another company. This practice is frowned upon due to the fact that one of the companies working on his behalf would lose time and money. Riley Auto Transport did in fact dispatch his car for pick up, but the other company had already picked up. Thus the issue of double booking. In reference to the "no contract comment", this company does not work on phantam contracts and all pick up and delivery information as well as his proprietary credit card information, was indeed provided by Mr. Fargnoli himself when he took out said contract. And the comments about the credit card company arriving at the conclusion he states, again untrue. I resent his comments and characterizations. In closing, one must base their opinions on the preponderance of satified customers, not on the comments of someone such as Mr. Fargnoli. [ view ] |
| | | david fargnoli | | 2/14/2011 6:51:00 PM |
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| Good service | | Debbie contacted me and seemed knowledgable and convincing that she could get things done. I contracted with her based on my impressions over the initial phone discussion. I recieved some calls later on by other shippers that offered dispariging comm... [ More ] |
| | | Brian | | 1/27/2011 8:21:00 PM |
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| good service | | Got serveral bids. This one came in the lowest. Debbie was very helpful and kept in contact with us until the car was picked up. Accommodated our work schedule. Car picked up in a timely manner, very courteous peiple there. The car was in transi... [ More ] |
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| Kudos | | I highly recommend this company for transporting your car. Mr Gross was knowledgeable and accomodating, and our pickup and delivery were set up in no time. I was very pleased with the service I received. [ View ] |
| | | Paul Rapport | | 1/1/2011 4:43:00 PM |
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| Bad Company | | They never were able to schedule a real pickup of the vehicle. They said they had a driver and requested a deposit, but then thee driver "cancelled" and no one else would take the order or work with this scheduling company. They also fai... [ More ] | | We regret Mr. Williamson terminated his contract early. He called every day and was impatient from the start, even though he was advised of the potential time line. We strive to satisfy every customer and in this case we even added company funds to accelerate the dispatch on his behalf. [ view ] |
| | | Jim Williamson | | 12/27/2010 5:05:00 PM |
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| Review of Riley's Auto Transport | | This company saved me! I had originally signed with another company, AA Automovers, who was a disaster, and when it came to getting my car to its destination, they picked up the car quickly and delivered it when promised. I would definitely use them ... [ More ] |
| | | Suzette Nelson | | 10/19/2010 10:30:00 AM |
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| Phenomenal :) | | Riley Auto Transport was wonderful to work with. Debbie is great and was very knowledgeable. She answered all of my questions promptly and the process went very smoothly. I work in an extremely fast-paced and ever-changing environment, and it was ... [ More ] |
| | | Giulia | | 10/4/2010 2:31:00 PM |
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| Awesome experience | | Working with Debbie from the start was EASY. She was the first to call me after submitting a request for quotes online, and quoted me the lowest rate by at least $100 over a handful of other companies. Debbie was courteous, professional, and a &quo... [ More ] |
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| Awesome | | Working with Debbie from the start was EASY. She was the first to call me after submitting a request for quotes online, and quoted me the lowest rate by at least $100 over a handful of other companies. Debbie was courteous, professional, and a &quo... [ More ] |
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| Great delivery | | Debbie was the first person to call us and was very good to work with from that point thru the entire transaction. We'd use Riley again in a heart beat! [ View ] |
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| Auto transport | | Debbie at Riley's Transport services was wonderful to talk with. Nothing was hidden and when there was an issue regarding a charge for earlier pick-up of vehicle, she was in instant contact with me whether to approve the extra fee. There was no hid... [ More ] |
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| Riley Auto Transport Company | | Our service was top notch from start to finish. The rates were far below any other company's estimates. Debbie was a pleasure to work with and Mike, the driver, was very professional and courteous. I would highly recommend Riley to anyone needing ... [ More ] |
| | | Very Satisfied Customer | | 9/8/2010 7:37:00 PM |
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| Extremely Satisfied Return Customer. | | I am President of SilverCreek Entertainment in Los Angeles, CA. Riley Auto Transport sends classic and exotic automobiles to sets around the nation for us. I have used them on my personal cars. We have used this company for about one yea,r and have h... [ More ] |
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| POV | | Super good job with commo, price, and delivery 1 1/2 days early. AAA+++ Service!
Car was picked-up on the proper day as requested two weeks ago. Driver called me and we met at a local, large parking lot because our street is narrow and congeste... [ More ] |
| | | Russell A. | | 8/19/2010 5:09:00 PM |
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| AUTO TRANSPORT FROM RILEY | | WE HAD GREAT COMMUNICATION THROUGHOUT THE WHOLE PROCESS. DEBBIE AT RILEY AUTO TRANSPORT WAS GREAT IN ANSWERING ALL OF OUR QUESTIONS AND GETTING US INFORMATION ON THE TRANSPORT ONCE IT HAD BEEN PICKED UP. IT CAME FROM TEXAS TO TENNESSEE IN A VERY REAS... [ More ] |
| | | Crystal Roberts | | 8/17/2010 9:54:00 AM |
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| Professionals at Riley | | I started dealing with Debbie from Honolulu and she was with me through our whole transition. We were shipping a car from California to Texas and she tracked it every step of the way.
We were unfortunate to get a driver that was less than professio... [ More ] |
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| Shipping of my 63 Dodge truck | | I was very pleased with the service from this company. They were pleasing to talk with and understood my shiiping needs. Although not the cheapest company they were certainly the best value. I will keep them in mind the next time I need a shipper ... [ More ] |
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| deceptive business practices | | The company that I thought was an actual trucking company,turned out to be a broker. They advertise a lowball price to get ya and don't explain that they are a broker and charge $ 195 fee. Their form lists a deposit, which should read "broker fe... [ More ] | | My original contact was with the dealer that sold Mr. Hunt his vehcile, he was pleased with everything he heard, he gave the info to Mr. Hunt. Mr. Hunt proceeded to book the contract. At no time did I indicate that I had my own trucks. The basic service was selected which clearly indicated that this was a "no hurry", less expensive level of service. Mr. Hunt was fully advised if this. At no time did we have any acknowledge of any items in the truck. Mr. Hunt was indeed reimbursed as promised upon delivery of the vehicle. This is an undeserved review from Mr. Hunt. [ view ] |
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| Vehicle Trasport | | I was given a pickup date range of three or four days but the vehicle was picked up in the afternoon of the very first day. After speaking with the driver on the phone and when he arrived to pick up the vehicle, I was so impressed, I gave him a $50 ... [ More ] |
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| Great Service | | Great Service! Kept me updated the whole time. Pick up time and delivery time were faster than I expected. The driver was great and took good care of my purchase.
Great Job... Thank you! [ View ] |
| | | Brion | | 6/30/2010 5:54:00 PM |
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| Rating for Riley | | Overall they got the job done, I think they bid it too low and it sat awhile but they put in money to make up the difference and that was nice. It was our first experience so we have nothing else to compare it to. I did think they were honest and tha... [ More ] |
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