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Polar Express Auto Transport, LLC 
Phone Number:877-449-0344
Website:http://POLAREXPRESSAUTOTRANSPORT.COM
Email:INFO@POLAREXPRESSAUTOTRANSPORT.COM
Time On Site:1 Year(s), 7 Month(s). Since 10/12/2010 9:21:00 PM
FMCSA Licensing:
MC-725223
AuthorityStatus
Common CarrierNone
Contract CarrierNone
BrokerInactive
 View government license and insurance information.
Company Type:
(Interstate)		Company type cannot be verified...
** This information is generated by the FMCSA Information **
 
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Overall Rating (Last Two Years*):


101 ratings & reviews posted


More Rating Reports
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    		•
    Next Reviews on Polar Express Auto Transport, LLC
    Subject: POLAR EXPRESS IS A DISHONEST COMPANY
    Review:I executed a contract with Polar Express to transport my car for $610. i paid in full with Polar Express to pay $460 to the driver, Ashmir Intl. The driver told me he had a contract that Polar was to deposit $700 to his bank before delivery. Pol... [ More ]
    Rating:
    Poster:Len Busse
    Date:1/23/2012 5:40:00 PM
    Subject: POLAR EXPRESS IS A DISHONEST COMPANY
    Review:I executed a contract with Polar Express to transport my car for $610. i paid in full with Polar Express to pay $460 to the driver, Ashmir Intl. The driver told me he had a contract that Polar was to deposit $700 to his bank before delivery. Pol... [ More ]
    Rating:
    Poster:Len Busse
    Date:1/23/2012 5:38:00 PM
    Subject: Rip off company and Armed robbers
    Review:This company tricked me into shipping my vehicle with them by emailing me the offer and saying they were going to give me a $300 gas card when the transaction was complete!!!!!!!!!! liars, liars, thieves. it took them over 6 weeks to get my car, they... [ More ]
    Rating:
    Poster:IkeThis reviewer reports they were or plan to compensated for posting this review.
    Date:12/21/2011 2:21:00 PM
    Subject: DO NOT USE THIS PIECE OF CRAP COMPANY
    Review:THEY TRICKED ME INTO QUOTING ME A LOW BALL PRICE AND THEN SAID THEY WERE GOING TO GIVE ME A $300 GAS CARD WHEN THE TRANSACTION WAS COMPLETE!!!!!!!!!! LIARS, LIARS, THIEVES. IT TOOK THEM OVER 4 WEEKS TO GET MY CAR, THEY NEVER SENT ME ANY GAS CARD, ... [ More ]
    Rating:
    Poster:ABEThis reviewer reports they were or plan to compensated for posting this review.
    Date:9/2/2011 8:16:00 PM
    Subject: dishonest scam of a company
    Review:Do Not Do Business with this company! So many others have covered it all on this site, so no need to relay all the details of my dealing with this company. I wish I had better researched the company prior to attempting to do business with them. Th... [ More ]
    Rating:
    Poster:Andy
    Date:7/28/2011 4:00:00 PM
    Subject: Polar Express Auto Transport is a SCAM
    Review:I can't believe this exists in today's environment. No sense typing what others have already clearly identified. The joke was on me, and it cost an additional $150. I would not recomend Polar Express Auto Transport. I filed a detailed complaint to... [ More ]
    Rating:
    Poster:Chris
    Date:6/10/2011 10:54:00 AM
    Subject: cancer vehicle
    Review:I needed my car transported from arizona to new hampshire so I can transport my brother to his cancer treatments. One month later, cost of a rent a car, I'm still without my car. My quote was $790.00 with $190.00 down and balance of $600.00 upon ca... [ More ]
    Rating:
    Poster:Judith A. Fitts
    Date:5/27/2011 2:47:00 PM
    Subject: Check out the Real Reviews for this company
    Review:http://www.transportreviews.com/company/polar-express-auto-transport-llc.asp Just check this website out in addition to the one you are looking at and you will see a different thing about this company. [ View ]
    Rating:
    Poster:Nicole
    Date:5/17/2011 12:13:00 PM
    Subject: I will sue them if I have to
    Review:This company also goes by Tow Auto Logistics. That is who I went through and after all this I found that all of the conatct info for both companies os the same. They sent a truck that had no room for my vehicle, then said it was not their fauly and I... [ More ]
    Rating:
    Poster:christa
    Date:5/14/2011 5:24:00 PM
    Subject: Vehicle move
    Review:Original price on my move was $340.00, when driver arrived his bill was $430.00. They offered to compensate with two gas cards instead of the one offered. Gas cards are a joke, too complicated to even mess with. Told me if I got the deposit to them, ... [ More ]
    Rating:
    Poster:Bill
    Date:5/13/2011 9:20:00 AM
    Subject: Auto Transport
    Review:I contracted with Polar Auto Express, for my Porsche to be picked up 5/11/11 and paid in full, with the understanding that they would deliver my car to RI. 5/11/11 came and I had no contact with the polar auto express office. Not answering E-Mail... [ More ]
    Rating:
    Poster:TJA
    Date:5/11/2011 5:39:00 PM
    Subject: DO NOT USE THIS COMPANY!!!
    Review:Please believe me when I say, it would be a brutal mistake to use this company. I am in the military and I was in the process of relocating, so I decided to use this company to transport my vehicle, BIG MISTAKE! After they received my deposit getti... [ More ]
    Rating:
    Poster:Jodianne Aguirre
    Date:5/11/2011 4:45:00 PM
    Subject: VERY DISHONEST
    Review:RUN! RUN! RUN! lied...they are NOT members of BBB Don't send them a dime...all lies from the get go... if they scam 2000 people a month out of their $50 cancellation fee that's $120,000 per year free money for doing nothing...That's six times ... [ More ]
    Rating:
    Poster:James Owen
    Date:5/5/2011 12:46:00 PM
    Subject: Thieves, liars, horrendous services and NO communications sum up P.E.A.T.
    Review:UPDATE 5/4/2011 - Once again, P.E.A.T. has justified my claims about them. Even with a valid Transport Quote and two names of their representatives, they still pursued to remove my review because "they were unable to locate my order". Not ... [ More ]
    Rating:
    Poster:Vo
    Date:5/4/2011 9:53:00 PM
    Subject: SCAMMMMMM!!
    Review:At first they will take your calls like the best customer service and you to make a Deposit(even make you look like your smart negotiating a smaller deposit, but you woldnt knw that your get RIPPED OFF) Once you make a deposit and send in the paper w... [ More ]
    Rating:
    Poster:PK
    Date:5/4/2011 9:17:00 AM
    Subject: Vehicle was not picked up
    Review:I made a mistake using these people. My vehicle had to be rescheduled for a pick up for a second time and never was. I had ask that I be contacted when my vehicle is on the truck being transported and still no call. Did the transaction earlier this... [ More ]
    Rating:
    Poster:Casper
    Date:5/3/2011 1:32:00 PM
    Subject: FRAUD!
    Review:Fraud! Very good contacting customers to get deposit. After that nobody dares to contact you, no one answers their phone and emails you back. [ View ]
    Rating:
    Poster:choni
    Date:5/2/2011 5:25:00 PM
    Subject: Thieves, horrendous service and little to no communication sums up P.E.A.T.
    Review:Don’t let the low prices and catchy ads fool you. P.E.A.T. lacks communication, professionalism and a proper business ethic to have claimed such a “reputable” experience. Do yourself a favor and stay clear away. Why you may ask? Rea... [ More ]
    Rating:
    Poster:Vo
    Date:4/29/2011 11:05:00 AM
    Subject: Thieves and scoundrels
    Review:NO communication, and when I called them I was lied to or put off to another department. Sales abandons you after you sign the contract, regardless of the promises they made. Promised delivery date passed and my vehicle had not yet been picked up. ... [ More ]
    Rating:
    Poster:David C.
    Date:4/29/2011 11:00:00 AM
    Subject: Polar Experss Auto Transport Awesome 5 Star Transport Compnay
    Review:I had a Rolls Royce to be delivered and was really worried about something happening to my Prized Rolls Royce. I was guaranteed that everything was going to be OK and that they would take special care of my vehicle. They were true to their word. ... [ More ]
    Rating:
    Poster:FMC Company
    Date:4/22/2011 1:14:00 PM
    Subject: Great Job
    Review:they are a great company and have great workers. they were also very kind and nice. willing to help. i would definitely recommend them to other customers [ View ]
    Rating:
    Poster:siddy
    Date:4/20/2011 5:52:00 PM
    Subject: Terrible service and overcharge $400!!
    Review:Same story as many others. Quote was for $350.00 total, I have signed contract. Left a $150.00 deposit. They picked the car up on the last possible day contract would allow (10 days after first day car was available). Had every excuse, winch broke, d... [ More ]
    Rating:
    Poster:Mike
    Date:4/20/2011 2:41:00 PM
    Subject: Excellent & Reliable Transport Company
    Review:Excellent company to do business with. They picked up my consignment right on time and was delivered before my expectations. Great Communication buy these guys... Oh and must mention... Driver was also very much cooperative... would love to use t... [ More ]
    Rating:
    Poster:John AndersonThis reviewer reports they were or plan to compensated for posting this review.
    Date:4/20/2011 8:21:00 AM
    Subject: Don't use Polar Express
    Review:We Chose Polar Express because we thought that they would be a good company to work with. But in the end they where a Joke . we where quoted $800. But due to fuel rising prices they changed the price to $ 1.050.00 and promised us fuel cards. They als... [ More ]
    Rating:
    Poster:JudyThis reviewer reports they were or plan to compensated for posting this review.
    Date:4/18/2011 11:49:00 AM
    Subject: Polar Express is Unreliable
    Review:I would not recommend this company to anyone!!!!!!!!!!!!!! They make promises only to secure your credit card which I attempted to dispute to no avail. BEWARE: they will promise you with Gas Cards or pre-funded credit cards when things don't go as ... [ More ]
    Rating:
    Poster:Jim Perry
    Date:4/13/2011 4:21:00 PM
    Subject: scamed
    Review:I had a horrible experience with polar express. The only rating I would give them is a negative 5 stars. I contracted polar express to move my pickup truck from Phoeni,xAz. to Wisconsin. After several days of excuse(.broken winch, truck problems, ect... [ More ]
    Rating:
    Poster:Terry
    Date:4/11/2011 11:05:00 AM
    Subject: Excellent Service from Polar Express Autotransport
    Review:I was a bit scared to go with any company, but after speaking to Gina she left me at ease with the service her company provided me. They were on time and the driver was very helpful in meeting me in another location at the last minute. I will sugges... [ More ]
    Rating:
    Poster:Karen Williams
    Date:4/7/2011 8:31:00 PM
    Subject: Wonderful company
    Review:Great trust worthy company, they picked up my car early and even delivered it early. I'm very happy with there work my car got here in beautiful condition. [ View ]
    Rating:
    Poster:andrew smith
    Date:4/7/2011 5:54:00 PM
    Subject: super satified customer
    Review:The person i spoke to on the phone that booked my order was very helpful and honest. My vehicle was picked up and delivered on time the quote giving to me beat every other company by far. This is really an outstanding company and i will definitely bo... [ More ]
    Rating:
    Poster:tiffany
    Date:4/7/2011 4:38:00 PM
    Subject: Have some peace of mind
    Review:Ok..After I contracted Polar Express I read the recent reviews and got worried. But I gave them a chance and here is what happened. I scheduled transport on 3/22/2011 and was given a quote of $710. I paid a deposit of $180.00 leaving a C.O.D. of $... [ More ]
    Rating:
    Poster:Scott
    Date:3/30/2011 5:54:00 PM
    Subject: Ouch
    Review:I've done business with some shady companies in the past, and I've worked in sales and even known some shady sales people, but these guys take the cake. I was told that for $775 they could get my car from Pa to Tx. Gina said that pickup would be wi... [ More ]
    Rating:
    Poster:Adam
    Date:3/30/2011 11:55:00 AM
    Subject: They Still Have a Chance
    Review:At this time I can not rate the service. I am taking a leap of faith to see if they come thru. However my contact is gone Gina has left the building and today they are closed for repairs. I have not been able to get any one to give me an answer,be... [ More ]
    Rating:
    Poster:Anthony
    Date:3/28/2011 8:51:00 PM
    Subject: billing
    Review:We are a transporter that hauled one of there customers vehicles. We picked and delivered on time with no issues back in January. As of March 24th, we still have not been paid by Polar Express for this transport. So, it is not only there customers... [ More ]
    Response:this is a competitor...pls remove [ view ]
    Rating:
    Poster:Steve
    Date:3/28/2011 12:03:00 PM
    Subject: Fake! Never do business with them!
    Review:My car was picked up 3 days later. The price on the contract is 425$. The driver on delivery asked me to pay him 700$ instead of 425$. I declined and he didn’t give me my car. Read a fine print on the contract! In a fine print it says that ... [ More ]
    Rating:
    Poster:DonThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/23/2011 12:02:00 PM
    Subject: DON'T USE FIND ANOTHER CARRIER!
    Review:Signed contract for $500 shipping fee and Polar would provide a gas voucher for $300 (prepaid $150 as agreed to in contract), I told Gina at the time that she would not follow through with the voucher and (as expected) neither she, Marilyn nor Polar ... [ More ]
    Rating:
    Poster:Marvin
    Date:3/23/2011 11:39:00 AM
    Subject: If you use them be prepared
    Review:Whatever they bid they will not honor it.....Entered into a contract and wrote on the contract before signing that no change in price would be accepted after pickup of the vehicle...they accepted the contract....charged my card.....with no comment.... [ More ]
    Rating:
    Poster:bcme
    Date:3/16/2011 10:55:00 AM
    Subject: GAS CARDS
    Review:We paid on time and they picked up late and they delivered late and they also forgot one of the keys to one of the cars of mine (there were three). When we signed up they were running thier promotion for GAS CARDS, we were intitled to THREE. Iwas tol... [ More ]
    Rating:
    Poster:Roger Senn
    Date:3/8/2011 3:42:00 PM
    Subject: Rip off
    Review:Received a quote of 599.00. When car arrived he wanted another $620.00 after down payment of $150.00. This company should not be in business we ship about 30 auto's ayear to Florida. This company by far is the worst. [ View ]
    Rating:
    Poster:Kool Kar Sales
    Date:3/7/2011 2:00:00 PM
    Subject: WORST customer experience ever!!! Do not use this company!
    Review:Was lied to, rude and dishonest communication, was promised that my vehicle would be picked up NUMEROUS times, finally had to agree to drive 7 hours roundtrip to get my vehicle after waiting a few weeks, paid DOUBLE what they originally quoted me, wa... [ More ]
    Rating:
    Poster:Momoffour
    Date:3/7/2011 1:07:00 PM
    Subject: Save yourself the trouble and go somewhere else.
    Review:After talking to more than 10 companies I chose Polar Express because Austin Kelley promised me a couple things no one else could. Most important was the pickup date because I was driving from DC to Seattle a week before my family was scheduled to fl... [ More ]
    Rating:
    Poster:Ron
    Date:3/4/2011 9:57:00 AM
    Subject: terrible company that uses bait and switch tactics
    Review:Quoted me $760 to ship my car, then raised the price to $910. When I objected, they stated they would send me two $300 gasoline vouchers good at most gas stations, as long as I did not cancel my order. After my car was delivered, I had numerous ema... [ More ]
    Rating:
    Poster:erik r
    Date:3/4/2011 9:28:00 AM
    Subject: Liars,I advise you to look elsewhere
    Review:Very dishonest people,according to what I have been told this company closes up and changes it's name very frequently.last company name was American century transport, I advise you to call the state of Florida,BBB ,credit card companys as they are al... [ More ]
    Rating:
    Poster:Ron
    Date:2/28/2011 2:32:00 PM
    Subject: Terrible
    Review:Check the Better Business Bureau website. I wish I had. They have a rating of D and have had 12 complaints in the last three years. They didn't find a truck to pick up my car, cancelled my order when I wrote a bad review, and DELETED this review pos... [ More ]
    Rating:
    Poster:MSL
    Date:2/25/2011 8:51:00 AM
    Subject: Fair Pricing, honest service
    Review:I had my vehicle transported from NJ to CA. Apparently everyone and their mother wants to transport a vehicle through there because I was told by every company that they specialized in this route, except for Polar Express. Jane Johnson explained to m... [ More ]
    Rating:
    Poster:Carmen
    Date:2/23/2011 10:55:00 PM
    Subject: amazing amazing!
    Review:this company picked up my vehicle on the 14th of feb, and dropped it off at my moms house in DE in 2 days, the driver was very professional. and the dispatchers from both the drivers company and polar express were both very professional, nice. i just... [ More ]
    Rating:
    Poster:yaritzza gonzalez
    Date:2/19/2011 7:09:00 PM
    Subject: Don't Use. Very Bad Service
    Review:Got a quote in writing from this company. Upon my cars arrival, the bill was $100 more that my orignal quote. Had no choice but to pay, or my car would not be release. They also promised 2 gas vouchers and that they would mail them out the day af... [ More ]
    Rating:
    Poster:JC
    Date:2/16/2011 11:51:00 AM
    Subject: Thank You!!!
    Review:We just wanted to say how happy we were with the service that your company provided. We were really worried about our much loved Shelby GT350 being damaged in loading and shipping, however Polar Express Auto Transport was fantastic. I have no pro... [ More ]
    Rating:
    Poster:Puppy
    Date:2/11/2011 6:12:00 PM
    Subject: TAKE YOUR MONEY. DO NOTHING.
    Review:My truck was being repaired at a body shop in Pennsylvania when I began searching for a reasonable solution to having it returned to New Mexico. I began contacting auto transport companies 2 weeks before my vehicle was scheduled to have repairs comp... [ More ]
    Rating:
    Poster:James Mason
    Date:2/10/2011 1:19:00 PM
    Subject: READ: WORST COMPANY EVER- STAY AWAY
    Review:FYI: This is my second time posting this because the company TOOK IT OFF. THEY DELETED A REAL CUSTOMER'S RATING BECAUSE IT WAS THE HONEST TRUTH. DO NOT TRUST THESE PEOPLE. TAKE YOUR BUSINESS ELSEWHERE. YOU WILL REGRET DOING BUSINESS WITH THESE PEOPLE... [ More ]
    Rating:
    Poster:Melissa
    Date:2/8/2011 10:22:00 AM
    Subject: Excellent Service
    Review:Polar Express went beyond our expectations. We were treated very professionally by Michelle, she took care of everything very quickly. We had no idea we would get our new vehicle so fast, even with the ice storm and snow storm happening. The drive... [ More ]
    Rating:
    Poster:maureen & steve
    Date:2/7/2011 9:44:00 PM

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