| Satisfied Customer | | Very pleased with the service I received. Representatives were knowledgable, helpful and extremely polite. Received vehicle in the identical condition as shipped. I highly recommend using Official for all of your auto transport needs. [ View ] |
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| Dependable ServiceCourteous | | Towards the end of November I was trying to ship my car for the first time. I was really nervous about it but I didn't have the time to drive my daughter's car on such a long trip. When I got a call from Official they were friendly and willin... [ More ] |
|   | | Robert Spurrman | | 1/9/2008 12:33:00 AM |
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| RECOMMEND! Moving made easy | | I just relocated from VA to FL. I've never had my car shipped before and was clueless about the process. When I called Official Auto, Andy stayed on the phone with me for 15 minutes to explain all of the details of the move. He even gave me his ... [ More ] |
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| Cost | | I was quoted $650.00 on 11/26/07 to transfer my vehicle from Calif. to Texas. Two days before the vehicle was to be picked up. I received a call from Devin indicating the driver was requesting an additional $50.00. I told Devin that he needed to h... [ More ] | | This customer's move had very strict time frames associated with it due to the work schedules. We advised him that the driver was going to charge a small fee in order to accommodate that schedule. The customer agreed to the fee and allowed ... [ More ] |
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| Audi A4 | | I really appreciate the outstanding job that you guys performed and I will send all my associates your way, in closing I just want to say thanks again for a job well done.
Regards [ View ] |
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| auto transport | | i am very happy with official auto transport. they were very professional and caring and honest people. i recommend everyone to use this company.
the delivery and pick up was on time and there was always a peace of mind to have them transport my ve... [ More ] |
| | | mohammed ullah | | 1/6/2008 3:01:00 PM |
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| Unprofessionalism and violating customer trust | | My experience with Official Auto Transport (OAT) was a nightmare. On December 11th, I paid a dep. of $150 of a $475.00 total price, to have my car picked up on 12/27 and delivered no later than 12/31. I was assured by Julien this companies CEO that... [ More ] | | This customer's order was set up for a move a week in advance. Unfortunately, the scheduled driver had a break down the day of the pick up which caused a delay. The representative handling this order was in the office 3 hours after the end ... [ More ] |
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| Toyota Camry | | Excellent service....highly recommended.....pick-up and delivery on time......we keep in touch with the transportation company all the time.....the customer service representative Carlos Diaz was excellent, as well as the truck driver Jimmy Plumlee.... [ More ] |
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| Great Overall Experience | | I have to admit I was a bit skeptical. My son had warned me to be very carefull about selecting an auto transport company and I had no prior experience but the rates quoted were reasonable and lower than some, higher than others and reviews I read a... [ More ] |
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| Happy ThanksGiving | | I had my 07' Nissan Xterra shipped from Richmond Va to Hollywood Fl during ThanksGiving Day week and only cost me $550. My car was picked up that Tuesday on time. Just 1-2-3 and my car was off. On Wednesday Julien called me with horrible news. He... [ More ] |
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| FIRST DAY ON THE JOB! | | HELLO VISITORS TO THIS REVIEW,LET ME START OFF BY SAYING THAT OFFICIAL AUTO TRANSPORT (IN MY OPINION)JUST MAY BE THE WORST COMPANY TO OPERATE IN THE UNITED STATES.ON NOV.9TH I CONTACTED THIS SO CALLED THREE STAR OUTFIT TO TRANSPORT MY VEH. FROM PA. T... [ More ] | | This customer's deposit was refunded. Unfortunately, this particular move was not completed primarily due to the location where the vehicle needed to be delivered. Since this time we have taken the appropriate measures via increased staffin... [ More ] |
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| AGAINST ALL ODDS | | Bad start (see my BAM TRUCKING review),
Unusual route (Sacramento CA to Plattsburgs NY),
Unusual vehicule (Volkswagen Westfalia hippie van 1975)
Bad quote (first quote $995 ends $ 1150.
First pick-up never happen.
Now bad luck turn with ALE... [ More ] |
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| Notes | | Honest, reliable, competitive !!
Julien is a great guy. He went out of his way to call me several times to answer my questions. He also anwsered promptly all my email requests. The pickup arrangements were delayed 2 times but I was alerted both time... [ More ] |
| | | Brent | | 11/4/2007 10:39:00 AM |
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| DO NOT RECOMMEND!!!! | | If you have decided to place an order with Official Auto Transport, please reconsider. It amazes me that there is more than one positive review. Their webiste states a maximum of 10 days to pick up a vehicle. I waited over 15 and was told 3 differ... [ More ] | | We apologized to customer for the delay and issued a refund. [ view ] |
| | | Jason | | 11/2/2007 7:33:00 PM |
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| 1998 Lincoln Continental | | Pick up from boca raton suposed to be on thursday 10/26/07 then friday 10/27/07 never picked up no phone calls, no notice, Seller called me,told me no show on driver ,no answer on phone or email ?! canceled pick up via phone (answering maschine)and e... [ More ] | | This particular customer was provided with a pick up and delivery schedule the very same day that the order was booked. Unfortunately, the following week when her order was supposed to be completely the driver fell ill. We advised the customer of h... [ More ] |
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| Auto transport ripoff ! | | I spoke with Devon to arrange pickup of the vehicle.He was supposed to call me back to confirm and haven't heard anything.In fact,my card has already been charged the deposit fee and when I call them I get an answering machine! The vehicle was su... [ More ] | | This customer's order was set up for a move the day after the order was booked. He set up his order on a Friday and was scheduled for pick up on the upcoming Monday. At the time of the order the customer was advised that we were in the midd... [ More ] |
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| Customer Services | | I am a private owner moving a car for family to use in another state. This carrier went out of their way to meet my dates, pick-up locations and offer me options. The move went smoothly on Pick-up and Delivery. The driver was a seasoned veteran, cour... [ More ] |
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| hi you guys | | for sure i would recomend your company as a very serius and responsable, with a very good customer service in a very convinience price .
I realy apreciate the way in what you guys gave me service
thank you guys, keep it up
carlos [ View ] |
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| Damaged Car! | | They claimed that damages hardly ever happen, but of course it would happen to my car. Dented the whole roof and scratched off paint. Compensated for damages, but nothing else! Just moved to a new town, insurance won't cover car rental, still had... [ More ] | | Unfortunately, it does fall within the realm of possibility for vehicles to incur damage during transport. The drivers treat every vehicle with care and this customer's vehicle was not damaged due to neglect, it was simply an accident that c... [ More ] |
| | | Morgan | | 10/8/2007 8:06:00 PM |
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| Strict Timeframes Met | | I was in the middle of purchasing the vehicle when Official Auto first contacted me. They provided me with a quote and information about the shipment. When I finalized the purchase I told them that the I needed to fly in to meet their driver at the... [ More ] |
| | | brian n | | 9/16/2007 12:29:00 AM |
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| 1972 Elcamino. | | Quote was fine. Wow. That was the begining of a real rip off. The dishonest driver lied about the pickup time. picked up car 3 days late. Never did deliver. Had to drive 300 milels to pick up myself.Driver told me some kind of a lie. Said truck was b... [ More ] | | This customer was not lied to. While his vehicle was in transit the driver's truck broke down. The driver had two haulers and had the customer's vehicle transferred to another car hauler so that the customer would not have to wait f... [ More ] |
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| Excellant Service! | | I am very pleased with this company. Professional, easily reachable (I had the contact number of the driver once the vehicle was picked up), Great price (I researched extensively). The driver Wendall was fantastic.
I would recommend them to my fr... [ More ] |
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| Stole My Step Sons Deposit | | My stepson was supposed to have his car shipped up North to start is first year of college he paid for the deposit and had a pick up dae of 8/15/07. NO ONE EVER SHOWED UP OR RETURNED OUR CALLS. We are in the process of filing a claim with our credit ... [ More ] | | Not sure exactly who left this review. This particular order number is not even an order number. It's still a quote in our database with a completely different name. This is completely libelous and should not be viewed as the truth in any ... [ More ] |
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| I Can't Complain | | I was real leery of the whole shipping thing before I got set up with OAT. I saw a lot of bad reviews and consumer alerts all over the place about the industry as a whole. But I had so many quotes from so many different shippers all in the same range... [ More ] |
| | | Darryl Newman | | 8/22/2007 12:30:00 PM |
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| Satisfactory Service | | This company was really good. I called them for some prices on how much it would be to move my car from Houston to San Jose, and the price was very reasonable, so i decided to go with this company since it was cheaper. Especially since that price alr... [ More ] |
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| Worst job ever!! NEVER USE THEM!! | | At the beginning everything went well, their quote was the cheapest and they answered my first email fast. So I chose them, I went ahead and deposit the $150 they asked without even having a pick up date (it was the first time I used a company to mo... [ More ] | | Orelia Gonzalez's order was not as cut and dry as she would like you to believe. As in every case with an unhappy customer we apologize for any inconvenience caused by any delays on our behalf. However, Miss Gonzalez apparently lived in Mexic... [ More ] |
| | | Orelia Gonzalez | | 7/31/2007 12:39:00 AM |
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| Go with these guys... | | This was my first time using a shipping company and i was very skeptical. I received a quote from O.A.T and it was very reasonable. I called and scheduled my car to get picked up with Devin who was very honest and knowledgeable about the transportati... [ More ] |
| | | chris smith | | 7/20/2007 9:57:00 AM |
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| MILITARY FAMILY MOVING (HORRIBLE EXPERIENCE) | | (((We have an 8 month old baby and are on a schedule to drive to our new duty station on July 20. I graduate from my C-School on July 19th and scheduled our vehicle pick up for July 18th.)))We recieved orders to go the WA and had a friend who was als... [ More ] | | Unfortunately this particular customer had a rare experience. The driver scheduled was severely delayed due to other customer hold ups and was unable to make the pick up we apologized and refunded the customer. [ view ] |
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| Horrible Service | | I was quoted a price of $465.00. Then they call me back to tell me that the original driver had cancelled and that this driver would bring it to me for $600.00 COD and I told them ABSOLUTELY NOT They will not call you back and if they do give you a q... [ More ] | | We apologized to this customer for being unable to meet her timeframes. We offered her service with another company that we work with and she declined. We proceeded to refund the customer to appease her. This entire process took place in one day s... [ More ] |
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| Company is a SCAM - DO NOT USE | | Official Auto Transport, PO BOX 144161 Coral Cables, FL 33114. This company is not legit. They are not a member of the BBB. I contact Offical Auto Transport because their quote was the cheapest. I spoke with Steve and told him that I needed my ca... [ More ] | | We would never tell a customer that we did not have a date available. We are upfront and honest with all our customers including JB. We were definitely in communication with this customer and we always provide our MC number. This review of the com... [ More ] |
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| Very Satisfied | | I needed to get my car to California as soon as possible so that I can start my new job, and I didn’t want to drive my car up there by myself, so I got an estimate from Official Auto Transport, and it was right in my budget. Andy was so helpful... [ More ] |
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| Excellent Service | | I have never used a transport service before, but I needed to have my car shipped to Maryland because my job relocated me. Julien was very professional with assisting me with my car. He went over all the information and was very patient with all my q... [ More ] |
| | | Tammy | | 7/5/2007 10:18:00 PM |
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| Good service | |
This was my first time shipping and I was a little nervous about the whole thing but I must say it was an overall good experience. Andy was very patient and professional and walked me through the whole process. I was nervous about finding my car da... [ More ] |
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| Transport | | This is the second time that I have shipped a vehicle. I decided to give Official a shot since the first company I used took so long to drop off the car. Julien was very efficient and courteous. He responded to me every time I tried to contact him... [ More ] |
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| Good Experience | | I enjoyed working with Official Auto Transport. They picked up my vehicle promptly and delivered it on the exact day and time that they estimated. I would certainly go to them more business in the future. [ View ] |
| | | Susanna Tempkin | | 7/3/2007 11:36:00 PM |
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| BEWARE!!! DO NOT USE THIS COMPANY!!!! | | These guys had not found me a truck in 4 days and the guy Devon would NOT call when he said he would and his Attitude Sucked. So, I did a little homework and found other bad reviews about this company, so I started to find another company to pick up... [ More ] | | Sometimes things are beyond our control. We had a driver ready to pick up Scott's car and unfortunately the truck broke down. We did refund the customer so we did not "rip him off" as he so eloquently put it. We apologize... [ More ] |
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| these guys are THIEVES | | First of all, the shipping and delivery went fine...BUT this company is only a brokerage and does not own or operate any vehicles! I am not rating the carrier, who was fine. Official Auto Transport is nothing but telecommunication scam artists. Th... [ More ] | | We do manage our own drivers and we were able to move Chris' car. Chris' route was very unpopular and we had to send a driver out of the way to do his move. We managed to set him up very quickly and gave him the opportunity to cance... [ More ] |
| | | chris | | 6/27/2007 4:26:00 PM |
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| Go with these guys! | | I'm actually quite surprised by these other reviews that I see posted on here. I had quite quite the opposite experience when I contracted them to ship my car across country. They were very helpful from start to finish. They were the only company... [ More ] |
| | | Jaime R | | 6/18/2007 5:25:00 PM |
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| review of Official Auto Transport | | The information given to me from Devin was precise. The pick up information and delivery were as promised, on time and undamaged. Very good company to deal with. [ View ] |
| | | John R. Barkley | | 6/18/2007 12:55:00 PM |
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| OFFICIAL SCREW JOB IS MORE LIKE IT | | I PLACED A MOVE ORDER AND CANCELLED IT WITHIN 2 HOURS YET THEY STILLL CHARGED MY CREDIT CARD FOR THE $150 DEPOSIT THE NEXT DAY!!!
I SEE WHERE THEY HAVE DONE THIS TO OTHERS AS WELL.
BUYER BEWARD OF MIAMI BASED COMPANIES (MOVERS OR OTHERWISE). TH... [ More ] | | We are in the process of making sure that we develop a new script to make more clear and explicit our terms and conditions. We tell our customers that if they need to cancel to do so before we dispatch a driver to pick up their car. It costs the driv... [ More ] |
| | | steve | | 6/16/2007 7:25:00 AM |
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| good transporter | | I love everything about official auto shippers and will 100 times use them if need be. thank you for prompt and efficient job .The minivan does not go backwards , but the driver recogniced that and made neccessary adjustment as to how to position it... [ More ] |
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| Won't Refund | | I called to confirm a quote, and then after reading a poor review, called back to cancel about an hour later. It has been almost two weeks and they still won't refund my money. I keep getting the "we will look into this and call you back&q... [ More ] | | The customer called stating that she needed immediate pick up. We scheduled a driver for her and she began to state that she no longer was moving anymore. We were left scratching our heads as to how this could be possible when she called not 2 hours ... [ More ] |
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| THIS COMPANY IS THE WORST!! | | THIS COMPANY IS PLAIN HORRIBLE. They chanrged my card and then never picked up my vehicle. They also told me that they would get my vehicle picked up on monday or tuesday and then come tuesday they never picked it up. YET THEY CHARGED MY CARD $125... [ More ] | | This review is a blatant lie. Mataya Robinson did get her vehicle shipped with us. We have the shipping receipt and signed bill of lading to prove it. In fact, her and her husband called us again after this to book another car for shipment with us. K... [ More ] |
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