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Magic Carpet Auto Transport 
Location:700 NE 4th Ave
Camas, WA 98607
Phone Number:360-834-2900
Website:http://www.magiccarpetautotransport.com/
Email:kevin@redcarpetautotransport.com
Time On Site:5 Year(s), 6 Month(s). Since 11/17/2006 1:20:00 PM
FMCSA Licensing:
MC-500874
AuthorityStatus
Common CarrierNone
Contract CarrierNone
BrokerActive
 View government license and insurance information.
Company Type:
(Interstate)
Broker
** This information is generated by the FMCSA Information **
 
Letter From the President: It’s no surprise that my four brokerages Magic Carpet Auto Transport, Cascade Vehicle Shipping, Domestic Auto Transport and Red Carpet Auto Transport are located at the top of all of these lists. We have a simple formula to our success, first we always realize that the client is entrusting us with something emotionally valuable to them. In some cases its more than emotional, sometimes our client’s vehicles are extremely costly and rare. We never forget the connection folks have with their autos. Second, we seek out some of the best employees you can find anywhere as our client assistants. We bend over backwards to keep them employed, and we provide the best package of employee benefits that you’ll find in this industry. This in itself creates long term relationships with our employees. Our companies experience very little turn over so you’ll always find competent consultants and managers throughout our organization. Third, we meticulously screen and police our drivers and trucking companies and try to work with only the best, reliable, and well insured carriers available. All four of my companies are A RATED at the BBB so give us a try, you will find what tens of thousands of clients have already found out…. My group of auto shipping brokerages are SIMPLY THE BEST IN THE BUSINESS, we’ll work our butts off to get your job done right. Terry Williams President
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Overall Rating (Last Two Years*):


3072 ratings & reviews posted


More Rating Reports
  • Rating Trends by Month and Overall New
  • Customer Satisfaction Ratings
  • Distribution of Stars Report


  • Do The Reviews Accurately Represent This Company?
    Magic Carpet Auto Transport reports that they have an average of 2500 customers per year. Currently, this site has 1386 reviews posted by individual customers for the past 365 days. So approximately 55.44% of Magic Carpet Auto Transport customers have posted a review.

    This means that 44.56% percent of their customer’s opinions are not represented on this site.
    Next Reviews on Magic Carpet Auto Transport
    Subject: STEPHANIE HAMILTON 360-834-2900 x203
    Review:This is now my sixth time shipping with Magic Carpet Auto Transport, and I will always give Stephanie the first shot to earn my business. She is always very pleasant on the phone, and helps me out when I need it. I am very glad to have found Stepha... [ More ]
    Response:Jason, Thank you for the AWESOME 5 star review, i am happy to hear that you enjoy working with me :). It has been such a pleasure assisting you and your customers with their auto transports. Look forward to all the future transports to come. :) ~STEPHANIE HAMILTON 360-834-2900x203 stephanie@magiccarpetautotransport.com~ [ view ]
    Rating:
    Poster:Jason Milburn
    Date:4/12/2012 3:56:00 PM
    Subject: Stephanie Hamilton
    Review:Stephanie was a pleasure to work with and keep me informed of the entire process as it happened... I had to wait only a few days for my carrier to be assigned and no matter how many times I called to check on things she was always right there for me.... [ More ]
    Response:Lisa, Thank you for the fabulous review. It has been a pleasure assisting you with your two transports a while back ago. I am happy to hear i was able to make your experience shipping your vehicle go smooth. Hope to hear from you again in the future. Take Care~*STEPHANIE HAMILTON 360-834-2900x203 stephanie@magiccarpetautotransport.com*~ [ view ]
    Rating:
    Poster:Lisa Taylor
    Date:4/12/2012 2:22:00 PM
    Subject: Sue Garrison 360-834-2900
    Review:Sue was very knowledgeable, professional and courteous. She put my route out for bid and it was picked up immediately. I would definitely use her services at Magic Carpet again. [ View ]
    Response:Hi Susan, The 5 star review is greatly appreciated. I'm pleased that you were satisfied with your transport and equally pleased with your recommendation. I hope to assist you in the future if the need ever arises. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:Susan
    Date:4/10/2012 8:31:00 PM
    Subject: Thank You Sue Garrison
    Review:I have never shipped a car before and was overwhelmed with the amount of transport companies there are. After being contacted by so many I decided to go with Magic Carpet because of its high ratings and good reviews. I am so glad I did! Sue was very ... [ More ]
    Response:Hi A.S. - I'm very happy that the transport went as smoothe as it did. With the competition on the rise for spots on the trucks, I sometimes end up biting my fingernails until the job is complete. So glad you were satisfied with your carrier as well. I thank you very much for the great review. sue@magiccarpetautotransport.com [ view ]
    Rating:
    Poster:happy
    Date:4/10/2012 1:42:00 PM
    Subject: Magic Carpet
    Review:Vehicle was picked up on time, arrived a day early, and (most importantly) arrived undamaged. Magic Carpet selected an excellent carrier, the driver was great, very flexible on the exact drop off point. [ View ]
    Rating:
    Poster:Dennis Paul
    Date:4/9/2012 10:32:00 AM
    Subject: GREAT JOB CASEY JACKSON
    Review:Just wanted to say thanks to magic carpet and what a great job casey did for me . The driver picked my car up on time and it showed up just the way i like on time . Thanks so much magic carpet will use again [ View ]
    Response:CASEY JACKSON / DIRECT FOR FREE QUOTES 503-895-9801 OR EMAIL casey@magiccarpetautotransport.com Thanks Jared it was my pleasure helping your family get that car if i can help in the future just let me know . Thanks Casey J [ view ]
    Rating:
    Poster:jared
    Date:4/8/2012 3:56:00 PM
    Subject: susan at magic carpet is great!
    Review:we had waited over 3 weeks to have our truck picked up in Texas and delivered to California. I don't think we could have ever gotten out here if it wasn't for Susan. she is very knowledgeable and curtious. she earned a five star rating from us. if yo... [ More ]
    Response:Hi Angela, Thanks for the very kind review. Yep, the cars do usually get pretty dirty on the open road going across country. Wish I could have found you the enclosed in your time frame, but they simply weren't taking the route at that time. Needless to say your patience throughout was much appreciated. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:angela
    Date:4/8/2012 2:30:00 AM
    Subject: 5-STAR SERVICE – CALL KALEIGH JO MONTGOMERY - (800) 901-6452
    Review:Originially I had booked National Auto Transport and after 3 weeks of waiting for them to find a driver, decided to cancel my order. National was horrible about returning phone calls and told me "if you offer the driver some extra cash, he might... [ More ]
    Response:~***For warm welcoming, positive, honest service, before the business and after the business, and for your complimentary quote, please contact Kaleigh Montgomery @ 800-901-6452, 360-834-2900 OR kaleigh@magiccarpetautotransport.com***~ - - - Hello Kaitlyn! Just so you know, you were a pleasure to work with right from the beginning! Thank you for your business and for your 5-Star review! I am thrilled to hear you enjoyed working with myself and Magic Carpet!! It is always nice to be appreciated for the customer service I provide to each and every one of my customers. Thank you again for your business, and for being an awesome customer! If you ever need to ship another vehicle, please don't hesitate to contact me! I would love to help you out again. :] [ view ]
    Rating:
    Poster:K george
    Date:4/6/2012 12:49:00 PM
    Subject: GREAT JOB!!!!!
    Review:The transport of my toyota corolla was very good and wanted to let michelle know what a great job she did . The carrier was on time and delivered on time as well . Thanks MICHELLE will use again . [ View ]
    Response:Jonathon, Thanks for the review and choosing my services and Magic Carpet Auto Transport to assist in your vehicle transport! MICHELLE HENRIKSBO 360-834-2900 EXT 208, michelle@magiccarpetautotransport.com [ view ]
    Rating:
    Poster:HAPPY CUSTOMER
    Date:4/5/2012 6:13:00 PM
    Subject: STEPHANIE HAMILTON 360-834-2900 x203
    Review:Magic Carpet Auto Transport did a great job handling my auto transport needs (from California to Florida). They picked up my vehicle on time and also delivered on time. Stephanie did a great job handling the order as well as handling my questions a... [ More ]
    Response:Mike,Thank you for the wonderful 5 star review. Glad i was able to assist you with your auto transport. Hope to hear from you again for another auto transport. ~*STEPHANIE HAMILTON 360-834-2900x203 stephanie@magiccarpetautotransport.com*~ [ view ]
    Rating:
    Poster:Mike
    Date:4/3/2012 5:58:00 PM
    Subject: First time shipper who was REALLY nervous...
    Review:Like everyone who ships a car for the first time, I was really nervous about what to expect because of the good and bad information given on the internet. Finally, I decided which bid was reasonable, not the lowest one I was given, but then I contac... [ More ]
    Response:Hi Eva, I'm really glad I could help take some of the stress out of what can be a very unnerving time. As you found out, there's nothing exact in the transport business, but I'm very glad the driver could accomodate your needs on the delivery. Keep me in mind for next time! sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:E TreadwayThis reviewer reports they were or plan to compensated for posting this review.
    Date:4/2/2012 8:46:00 AM
    Subject: Transport Review
    Review:Great service with Magic carpet. Representative followed up with my pick up and delivery and kept in contact with the trucking company to assure prompt pick up. Good experience! Will use again in the future. [ View ]
    Response:CASEY JACKSON / DIRECT FOR FREE QUOTES 503-895-9801 OR EMAIL casey@magiccarpetautotransport.com Thanks so much for the nice words and review , I hope you enjoy that new car and if i can help in the future just let me know . Thanks Casey J [ view ]
    Rating:
    Poster:brooklyn
    Date:4/1/2012 9:49:00 PM
    Subject: Sue Garrison 3608342900
    Review:Customer service made my experience with Magic Carpet a worry free event. Sue made sure all my questions were answered and followed up by email or phone. [ View ]
    Response:Thanks for the terrific 5 star review, Robert. It was absolutely my pleasure serving your transport needs. Please call on me again if you're ever in need of this service in the future. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:Robert Webber
    Date:4/1/2012 3:05:00 PM
    Subject: Delivered early
    Review:My budget after some extended researches were to be around $850 - $900, but end up to $1100. The broker was nice and the driver pick up on time and delivered two days earlier than expected. My only complaint is after the shipping cost add in the car ... [ More ]
    Response:Hi Nguyen - thanks for giving us a great review. Sorry everything got a little messed up when we tried to get the dealership to answer their phone! Hopefully you don't have to go through that hassle again. Thanks! - - Anna Kenneke 360-356-1943 [ view ]
    Rating:
    Poster:Nguyen P.
    Date:4/1/2012 2:36:00 AM
    Subject: Transport of my Tahoe
    Review:Wanted to leave this review ,and say what a great job sue did on helping me get my truck transported. Sue was allwise there when i had ?, the staff at magic was great as well . The carrier was on time and was very good . Thanks again SUE your the bes... [ More ]
    Response:Hi Julie, Thanks for taking the time to post me a 5 star review for me. I'm glad I could be there for you. Having spent a lot of time in Texas myself, I always feel right at home when I get to business with the homies. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:Julie
    Date:3/31/2012 7:35:00 PM
    Subject: Groovy 5-star Service - Ask 4 Kaleigh Jo Montgomery
    Review:Let me start with saying, this service was very impressive. My customer service rep. was totally on top of everything, from the pricing of the transport before the order was even placed, to the delivery of my vehicle in Nevada. It was picked up over... [ More ]
    Response:~***For warm welcoming, positive, honest service, before the business and after the business, and for your complimentary quote, please contact Kaleigh Montgomery @ 800-901-6452, 360-834-2900 OR kaleigh@magiccarpetautotransport.com***~ - - - Roberta, your review is so kind! Thank you so much!! I am truly happy that everything went so well during your transport, from start to finish!! I was very thrilled to hear that your overall transport experience was a pleasant one! If you are ever in need of this service again, please feel free to call me directly, and I would be honored to assist you with another vehicle transport!! I wish you all the best! [ view ]
    Rating:
    Poster:Mrs. V
    Date:3/31/2012 12:40:00 AM
    Subject: Garrison 360-834-2900
    Review:Sue and the overall service was very, very good. The quote process was easy with very effective email communication and website. Sue was also very good at calling back and working with me to modify my pick-up time (needed to change the pick-up for ... [ More ]
    Rating:
    Poster:Ken
    Date:3/30/2012 7:43:00 AM
    Subject: Excellent Service
    Review:Sue Garrison was my representative. She was knowledgable, responsive and had excellent follow-thur on each step of the way. I chose Magic Carpet Auto Transport because they had favorable and current reviews of their services. I compared the custom... [ More ]
    Response:Hi Suzann, I so appreciate the kind words and the terrific review. I'm glad I could help make the transport as stress free as possible for you. Please call on me anytime you are ever in need of the service in the future, as you are certainly a pleasure to work with. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:Suzann
    Date:3/29/2012 8:09:00 PM
    Subject: These guys went way beyond my expectations.
    Review:So I usually don't post reviews but after my experience with Magic Carpet I feel compelled. Moving across the country is never fun especially when moving all of your house and home and garage and shop along the way. Finding people you can trust is ev... [ More ]
    Response:~***For warm welcoming, positive, honest service, before the business and after the business, and for your complimentary quote, please contact Kaleigh Montgomery @ 800-901-6452, 360-834-2900 OR kaleigh@magiccarpetautotransport.com***~ - - - Daphne, thank you for the incredible feedback, and the outstanding 5 STAR Review! It was great assisting you with your transport, and I am so happy to hear that you were impressed with our service. It definitely is a nice thing to hear when my customer's are satisfied with the service they received. I look forward to working with you in the future if you ever need to transport another vehicle. Thank you again for your business and I wish you the best! [ view ]
    Rating:
    Poster:Daphne F.
    Date:3/29/2012 6:16:00 PM
    Subject: truck transported
    Review:truck was pickup and delivered early.quote price was fair,no damage.used them before and will use them again.......................................................................................................... [ View ]
    Response:Dave, Thank you for the AWESOME 5 star review. It was great assisting you again with your auto transport. So happy to hear you have been happy with your experience with both transports. Looking forward to doing more business. Take Care~*STEPHANIE HAMILTON 360-834-2900x203 stephanie@magiccarpetautotransport.com*~ [ view ]
    Rating:
    Poster:Dave Stefanski
    Date:3/29/2012 5:08:00 PM
    Subject: Awesome experience ! Mr. Jackson
    Review:This was a first time experience for me to transport a car. I was kinda unsure of the process. However, Casey Jackson helped me through it from the start to finish and it was very successful. My AMX Spirit was transported from Nevada to Texas. It... [ More ]
    Response:CASEY JACKSON / Direct FOR FREE QUOTES 503-895-9801 or EMAIL casey@magiccarpetautotransport.com Thanks for the nice words and review dewain , So glad i could help you with this move . If i can help you in the future just give me a call. Thanks Casey [ view ]
    Rating:
    Poster:Dwain
    Date:3/29/2012 3:13:00 PM
    Subject: 5 Star Service
    Review:Casey Jackson and the team at Magic Carpet Auto Transport ALWAYS provide me with the best service and gets my car to it's destination on time. I will always use their services and always request Casey! [ View ]
    Response:CASEY JACKSON / Direct FOR FREE QUOTES 503-895-9801 or EMAIL casey@magiccarpetautotransport.com Thanks for the nice words and five star review , Hope you and your company enjoy that car . Thanks Casey J [ view ]
    Rating:
    Poster:Jennifer
    Date:3/29/2012 2:24:00 PM
    Subject: Don't Use Magic Carpet Auto
    Review:I selected Magic Carpet to ship my Audi across the country because of their stellar reviews on transportreviews.com (despite a higher price). However, the experience was anything but stellar. They did not provide any customer service to me. My... [ More ]
    Response:Bill, i do apologize you felt you did not receive 100% customer service. However, Anna has been in the office everyday during business hours and i am sorry if there was times you called in and she was unavailable due to assisting other customers. It looks like our other representatives were also able to assist you with any questions you may have had. Anna is new to our company and is still in the learning process on some of the steps to be completed. But, our staff here in Magic Carpet Auto Transport have been watching your order to make sure everything was going to be just fine come to the delivery of your vehicle. We all work as a team here, and there are sometimes in this industry that not every customer is going to be happy with their experience. However, i do not see that it was the absolute worst transport ever, since there was no damage to the vehicle and it was also delivered in a timely fashion. I apologize that the driver had you meet him 25miles away, however if you would have contacted our company at that time we would have had that carrier come closer to your location. And i do notice that you had stated we did not provide delivery information, but the email that was sent to you with confirmation that your order was dispatched stated the estimated pick up date and the estimated delivery date. Once again, we all apologize that you didnt feel you had recieved great customer service, or at least fair customer service. [ view ]
    Rating:
    Poster:Bill
    Date:3/29/2012 1:04:00 PM
    Subject: Phenomenal
    Review:Our 2010 automobile was picked up in Los Angeles on Tues. 3/20/2012 on the day and between the hours promised, and it was delivered to us in New Hampshire a full week earlier than scheduled (with our prior approval for the early delivery) at 8:00 AM ... [ More ]
    Response:~***For warm welcoming, positive, honest service, before the business and after the business, and for your complimentary quote, please contact Kaleigh Montgomery @ 800-901-6452, 360-834-2900 OR kaleigh@magiccarpetautotransport.com***~ - - - Joe, it was a pleasure working with you. I sincerely appreciate all of your kind words and your recommendation. I am thrilled to hear that the transport process was so smooth and painless for you. I hope that in the future if you need to move another car, you will call me, and I will get the chance to work with you again! Thank you for taking the time out of your busy day to leave me a performance review; I really appreciate it!! :] [ view ]
    Rating:
    Poster:From L.A. to N.H in 5 DAYS!
    Date:3/28/2012 3:35:00 PM
    Subject: Sue Garrison 360-834-2900
    Review:This was my first experience in transporting a car ,and it was professionally handled with very good results. The car was picked up quickly and the delivery was early. Sue Garrison was pleasant to work with and honest in her quotes and selection of ... [ More ]
    Response:Hi Brenda, You were such a pleasure to work with right from the beginning. Thank you so much for the awesome review. Big bonus for me to be able to service someone from Bellevue, too. Please call me anytime you need the service again. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:Benda
    Date:3/28/2012 11:03:00 AM
    Subject: Magic Carpet Auto Transport
    Review:I would recommend this company for any of your auto transport needs. They are very thorough and follow-up via phone several times throughout the process. We were able to speak to the driver directly with questions which was nice and reassuring. Th... [ More ]
    Response:CASEY JACKSON / DIRECT FOR FREE QUOTES 503-895-9801 OR EMAIL casey@magiccarpetautotransport.com Thanks for the five star review and kind words , it was my pleasure to help you get this transport done for you Thanks Again and call me any time . [ view ]
    Rating:
    Poster:Michele Schreier
    Date:3/28/2012 9:10:00 AM
    Subject: Good service
    Review:The experience was overall a good one. The 1 day late arrival wasn't a huge deal but it was still something that we had to adjust our schedules for. [ View ]
    Rating:
    Poster:Stewart MThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/28/2012 8:59:00 AM
    Subject: 1986 Rolls Royce
    Review:Pickup was on time delivery was on time , customer service was greas , I was always able to reach someone when I called, Anna was great to work with she kept me very informed , I would definitely recommend and use again myself. [ View ]
    Response:Hi Collette! Thanks for the positive review. You were great to work with and I really appreciated your understanding and patience with the process. I hope to work with you again in the future! - - Anna Kenneke (360) 356-1943 [ view ]
    Rating:
    Poster:Collette
    Date:3/27/2012 11:03:00 PM
    Subject: transport
    Review:Sue Garrison was great! Quote was just right, car was picked up immediately. the driver was dependable and got our car there early. [ View ]
    Rating:
    Poster:bonds
    Date:3/27/2012 10:38:00 PM
    Subject: STEPHANIE HAMILTON 360-834-2900 x203"
    Review:STEPHANIE HAMILTON 360-834-2900 x203" Very good customer service. Would use them again if I needed their services. [ View ]
    Response:Thank you for the fabulous 5 star review. It was a pleasure assisting you with your transport request. Feel free to contact me again ~STEPHANIE HAMILTON 360-834-2900x203 stephanie@magiccarpetautotransport.com*~ [ view ]
    Rating:
    Poster:Kimmel
    Date:3/27/2012 5:41:00 PM
    Subject: Sue Garrison 360-834-2900
    Review:I chose Magic Carpet due to their excellent rating on this website - and they definitely met my expectations. Sue was very helpful and responsive. She had great knowledge of the transport business and gave honest advice when asked. I had shopped arou... [ More ]
    Response:Hey Dennis, So thankful for the 5 star review. Thanks also for the recommendation to the public. If ever I can be of service just call on me. I'm thrilled that the experience was a positive one for you. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:Dennis
    Date:3/26/2012 4:18:00 PM
    Subject: great job
    Review:Stephanie did a great job getting my car across the country to Washington State. I hope to use Magic Carpet again. best regards, David [ View ]
    Response:Thank you for the AWESOME 5 star review David. It was a pleasure assisting you with your transport. I am happy to business with you again. CONTACT ME TODAY FOR YOUR FREE INSTANT QUOTE ~*STEPHANIE HAMILTON 360-834-2900x203 stephanie@magiccarpetautotransport.com*~ [ view ]
    Rating:
    Poster:d weill
    Date:3/24/2012 1:56:00 PM
    Subject: Felicia Bond
    Review:felicia always stays in touch and lets you know how things are going, she always returns calls promptly, i would use majic carpet again [ View ]
    Rating:
    Poster:pepper procter
    Date:3/22/2012 9:01:00 AM
    Subject: auto transport
    Review:I engaged Magic Carpet Auto Transport to move a large 7 series BMW from Ohio to Utah March 12, 2012. Car arrived today March 21 after six days of travel and earlier than scheduled and in perfect condition. Felicia is a very pleasant professional, a... [ More ]
    Response:FELICIA BOND @ 602-354-2851, 360-210-4892, felicia@magiccarpetautotransport.com Hello John, Thank you for your business and for your Five Star review! I am thrilled to hear that you had a great experience and the process was smooth and painless :-) Thanks for taking time out to provide me a performance review. Sincerely, Felicia [ view ]
    Rating:
    Poster:john
    Date:3/21/2012 8:07:00 PM
    Subject: Maryland to California
    Review:The transport of my vehicle from Maryland to California was stress-free. It was a simple pickup and drop off and they completed delivery as promised. [ View ]
    Response:Jonathan, Thanks for the business! I am glad it went so smooth for you. Thanks also for the great review!! MICHELLE HENRIKSBO, michellehenriksb@magiccarpetautotransport.com 360-834-2900 ext 208 [ view ]
    Rating:
    Poster:Jonathan
    Date:3/21/2012 12:52:00 PM
    Subject: Felicia
    Review:Summary: The highest quote doesn't net you the best carrier. In my case, the job got sold twice and in the process the brokers skimmed 30 percent off the top. I won't use a broker again because they diminish the power of your bid and they are not in ... [ More ]
    Response:FELICIA BOND @ 602-354-2851, 360-210-4892, felicia@magiccarpetautotransport.com Felicia Bonds summary: Your order was placed on the 15th for $778. Your order dispatched for $778 on the 15th. Your vehicle loaded on the 16th. It delivered on the 19th. It was transported by United Motor. Your vehicle was fully insured, even though according to you, you didn't think it would be since the drivers name wasn't on the certificate." There were no damages on the vehicle. You received 5 Star customer service from myself for the duration of the trip. Your car delivered in 3 days from loading originating in TX and dropping in CA…and you are still complaining?? I sent you a second link to rate the carrier and yet for some reason you felt the need to combine them? All I can say is Good luck in transporting your next vehicle next time by yourself. Thanks [ view ]
    Rating:
    Poster:Chris M.
    Date:3/21/2012 10:17:00 AM
    Subject: STEPHANIE HAMILTON 360-834-2900 x203
    Review:Had a great experience. Competitive price, on-time delivery. Stephanie provided great customer service. Would use them again. [ View ]
    Response:Thank you for the nice 5 star review. I am happy to hear you enjoyed working with myself and our company. Feel free to contact me again for another auto transport. CONTACT STEPHANIE HAMILTON FOR YOUR FREE INSTANT QUOTE TODAY 360-834-2900 x203 stephanie@magiccarpetautotransport.com*~ [ view ]
    Rating:
    Poster:BB
    Date:3/20/2012 9:15:00 PM
    Subject: I don't get my car yet.....
    Review:Before I placed the order online, Sheila responded very fast and answered my question. After that, it has been my biggest nightmare. Sheila told me care would got picked up on March1or 2. But they came on 6th. I was told its due to the mid-west torna... [ More ]
    Response:FOR EXCELLENT CUSTOMER SERVICE AND FOR YOUR FREE QUOTE CALL AND ASK FOR SHEILA SPECIFICALLY at 360-991-4756 or email me at sheila@magiccarpetautotransport.com.... WOW, I am truly at a lose for words. Not only is this review full of mistruths about contact which makes me a bit angry but your lack of compassion for another human being during tragedy and suffering chills me deep inside. I truly pray you never have to go through what this driver and his family has had to endure. The day you placed your order you said it was available for pick up as of March 3rd. It takes 1-7 days to get a vehicle dispatched and picked up and we had it picked up by March 6th (3 days time). I told you at the time trucks were moving slower in the surrounding areas due to the tornados in the midwest and mid eastern states. I was in contact with you this whole time. I confirmed your pick up and told you the carrier was estimating delivery around March 13/14 if all went well, which he confirmed with you when he picked it up. On the 12th I tried to contact the carrier and could not reach him but did let you know I would keep trying. This contact was on my initiation as my phone indicates. The morning of the 13th we received a call stating the carrier had had a heart attack and they were doing their best to get another driver sent to the area the original driver was hospitalized at so he could continue with the load. The drivers dispatch called you at this time and let you know this (which you even state yourself) This did take longer than they had anticipated but he made it and headed out. You were contacted through out all of this. I touched bases with this carriers dispatch yesterday to see what the new time frame looked like and I was told she would call the driver and once she knew she would let me and you know. Dispatch for carrier left me a voicemail stating it would be delivered on Thursday, March 22nd and stated she would call you and also let you know. Dispatcher called me back and said you had not answered your phone so she left you a voicemail letting you know when it would be delivered. Today you called while I was in an appointment and could not be reached except via text at which time we texted back and forth about the situation and delivery. You did not seem to care one bit about the carrier who had the heart attack, just kept stating how miserable you were without your vehicle and how much you were suffering. Not one ounce of compassion for the poor man who almost lost his life. Nor did you have the decency or compassion to ask about how he was doing. When a vehicle is more important than the welfare and recovery of another human being something is wrong. At Magic Carpet Auto Transport many of our carriers are like family and even if we do not know them on a close personal lever we care for their well being. We care that that mans wife, children, family and friends were all dealing with possibly losing their loved one. We cared that you were not getting your car but at this point it was something NO ONE could change and everyone was doing their best and still are to get you your vehicle as quickly as possible. I hope you really think about how very badly you have maligned, the carrier, Magic Carpet Auto Transport and myself with your mistruths but even more than that I pray you reach deep within and find some compassion and understanding and that you personally NEVER had to face such a situation and find someone just does not care except for themselves. I will follow up tomorrow with the carrier to make sure he is still on schedule to deliver on Thursday and let you know as soon as I do.  ~Sheila~ [ view ]
    Rating:
    Poster:LisaThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/20/2012 6:25:00 PM
    Subject: Michelle was friendly and accurate.
    Review:There were 2 drivers who were friendly, helpful and considerate and promised a 2-3 day delivery which I really appreciated. I'd definitely use this company again if I had to move. They were trustworthy. If Michelle was unavailable, other represent... [ More ]
    Response:It was such a pleasure getting to know you and on behalf of MAGIC CARPET AUTO TRANSPORT and myselft we greatly appreciate you going to review the customer service you received. We do our best to make people happy regarding vehicle transport and glad we did not let you down! MICHELLE HENRIKSBO, michelle@magiccarpetautotransport.com, 360-834-2900 ext 208 [ view ]
    Rating:
    Poster:D.G.
    Date:3/19/2012 8:25:00 PM
    Subject: Picked up with in a Day and Delivered early than the schedule
    Review:I've moved my 2010 Honda Accord from Maryland to California SFO Bay Area. To my surprise Susan arranged a pick up with in a day. Truck picked up my Car on Friday morning and delivered in Fremont by following Wed'day evening. It was delivered a head ... [ More ]
    Response:Hi Ravi, When you work with a great team like I do here at Magic Carpet, most things just flow as they should. Having a great customer such as you have been is a bonus. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:Ravi
    Date:3/19/2012 3:29:00 PM
    Subject: Awesome Experience
    Review:There are a huge number of transport companies out there, and since we couldn't decide on which one to get, we decided to go with the best company rated on transportreview.com, which is Magic Carpet. The quote that they gave us was very reasonable, a... [ More ]
    Response:CASEY JACKSON / DIRECT FOR FREE QUOTES 503-895-9801 OR EMAIL casey@magiccarpetautotransport.com Thanks Ying for the nice words and FIVE STAR review . It was my pleasure in helping you and your family get this done thanks Casey J [ view ]
    Rating:
    Poster:Ying
    Date:3/19/2012 12:20:00 PM
    Subject: Fast, trustable
    Review:The whole process is way faster than I expected. Tom is a great guy and is a very responsible person. I got my car within one week in perfect condition. Door to door service, except I have to go to somewhere else to pick up the car because the truck ... [ More ]
    Rating:
    Poster:SLC
    Date:3/19/2012 10:20:00 AM
    Subject: Sue Garrison 360-834-2900
    Review:Sue at Magic Carpet was very detailed explaining the process to me, as well as some of the pitfalls in the industry that I had had some brushes with. They were great at working with me around my scheudle and communicating with me to get me the most... [ More ]
    Response:Hi Alana, It's so great that we made your transport much easier than before. Always nice to be appreciated for the customer service aspect of this industry. You were a pleasure to work with and I sure enjoyed our conversations regarding the airline industry as well. Keep my info for the next time sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:ABR
    Date:3/19/2012 1:07:00 AM
    Subject: Sue Garrison 360-834-2900
    Review:This was my first time transporting a vehicle...I was a bit nervous based on some of the reviews I had read on transportreviews.com. I finally settled on Magic Carpet Auto Transport. All I can say was it was "Too Easy" I wish my household... [ More ]
    Response:Hello Erika, I'm glad I could help take some of the anxiety out of getting your car moved. Thank you so much for all the kind words and you were an awesome customer as well. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:Erika
    Date:3/18/2012 4:15:00 PM
    Subject: FELICIA BOND @ 360-210-4892 In the Review Subject Line
    Review:Shipping a car purchased in Texas that I had not seen before created anxiety, but working with Fellicia Bond at Magic Carpet Auto Transport was a pleasure and took away my worries. I had done some research earlier and knew that when I put the reques... [ More ]
    Response:FELICIA BOND @ 602-354-2851, 360-210-4892, felicia@magiccarpetautotransport.com Hello Sharon, Thank you for your feedback and Five Star Review! I took your order and dispatched it almost immediately saving you several hundred dollars from the quotes you had been receiving. Your initial quotes were for $900. It loaded the next day and delivered shortly there after. I'm glad your transporting experience was smooth and painless. Thanks again for your business :-) Sincerely, Felicia [ view ]
    Rating:
    Poster:Sharon C
    Date:3/18/2012 12:03:00 AM
    Subject: 5 Star Service - Call Kaleigh - (800) 901-6452
    Review:I called Magic Carpet in December and Kaleigh helped me set up my transport. My husband and I were planning our big move and with everything going on transporting our car was the last thing on our mind, however it had to be done and I needed to make... [ More ]
    Response:~***For warm welcoming, positive, honest service, before the business and after the business, and for your complimentary quote, please contact Kaleigh Montgomery @ 800-901-6452, 360-834-2900 OR kaleigh@magiccarpetautotransport.com***~ - - - Kira, it's nice to see a review from you! I can't thank you enough for all the wonderful things you have to say about us!! I really appreciate your compliments and kindness. I am so very thankful that your transport went well and that you were able to relax during the process!! If you need to ship again in the future, please give me a call and I would be very happy to help you with that!! [ view ]
    Rating:
    Poster:K. Swensen
    Date:3/17/2012 1:38:00 AM
    Subject: Worked with them for 4 total shipments now...
    Review:We are a repeat customer of Michelles, and god forbid we have to ship another vehicle, we would absolutely bring our business back. She is personable, friendly, extremely kind and understanding as well as honest and reliable. Michelle gave us her bes... [ More ]
    Response:Elizabeth, Thanks for all the great a comments! I really have enjoyed getting to know you and wish you the best of luck! I look forward to assisting you in the future should the need arise, MICHELLE HENRIKSBO, MICHELLE@MAGICCARPETAUTOTRANSPORT.COM, 360-834-2900 EXT 208, [ view ]
    Rating:
    Poster:Elizabeth
    Date:3/16/2012 4:59:00 PM
    Subject: VEHICLE TRANSPORT
    Review:THE SERVICE WAS VERY GOOD, THEY KEPT ME UP TO DATE BY PHONE.I WILL USE MAGIC CARPET AND SUSAN GARRISON THE NEXT TIME I NEED A VEHICLE MOVED GOOD JOB! [ View ]
    Response:Hi John and thanks so very much for taking the time to post a wonderful review for me. It's much appreciated and I would love to work with you again in the future. sue@magiccarpetautotransport.com 360-834-2900 [ view ]
    Rating:
    Poster:JOHN DENT
    Date:3/16/2012 3:00:00 PM
    Subject: Stephanie Hamilton (360) 834-2900 x203
    Review:Service was perfect. Stephanie was excellent- always professional and quick to get back to me. The trucking company was the one that was late in picking up the car. . .not Magic Carpet Auto Transport. Similarly, we had a minor damage to the roof ... [ More ]
    Response:Allison, Thank you for the fabulous 5 star review. It was a pleasure assisting you with your auto transport. I hope to do business together again. CALL STEPHANIE HAMILTON FOR YOUR FREE INSTANT QUOTE 360-834-2900x203 stephanie@magiccarpetautotransport.com :) [ view ]
    Rating:
    Poster:Allison G
    Date:3/16/2012 2:18:00 PM
    Subject: Michelle is amazing
    Review:Michelle saw to my every need and walked me through all the steps . I recomend them to anyone mainly based on Price and delivery guarantee. [ View ]
    Response:Steve, as always it has been great having your business! I love the loyalty to me and my company that you have displayed and am happy we are the one you always choose to help get your vehicles moved! Thanks, MICHELLE HENRIKSBO, 360-834-2900 EXT 20I, michelle@magiccarpetautotransport.com [ view ]
    Rating:
    Poster:SteveThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/16/2012 1:16:00 PM

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