| Honest? YES...Integrity? Absolutly! | | I have transported a few vehicles in the past and this time wasn't the easiest, however it was the the most care free one I have experienced. When I first talked to Travis he was knowledgable and upfront. He wasn't quick to tell me what I wanted to... [ More ] |
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| Never Again! | | I learned the hard way to NOT use a company that asks for a deposit. I was told my vehicle would be picked up in 1 to 3 days. This was BEFORE I provided my deposit and signed the contract with Linear. Once the contract was signed I heard nothing for ... [ More ] | | As the paragraph above states, this site accounts for fewer than 2% of the customers we deal with. As a company that facilitates the transport of about 200 vehicles a month we take great pleasure in what we do and do our best to meet and exceed the expectations of our customers. In this case, it’s apparent that our customer was unhappy by the service we provided for him. As a company we secure a deposit for most transports of $150.00 which is our fee for our role. We secure a deposit at the time of reservation to ensure there is a vehicle to be transported and basically show commitment. All brokers collect a fee for doing their job. We don’t make it a common practice to do work for free. This customer suggests that you (the customer) do not use a company that secures a deposit up front which is entirely up to you. Our experience suggests that most companies that do not charge a deposit up front are not doing so because they want to appear like a company with more integrity but because they worry about losing their merchant privileges with the credit card companies from excessive charge backs initiated by unsatisfied customers. We have gone through substantial background investigation to ensure legitimacy with our operation and are periodically subject to random audits to ensure we are maintaining ethical business practices. What this customer conveniently left out is the fact that his deposit was refunded IN FULL. We don’t hold customers hostage if we are unable to fulfill out end of the contract. Just take this into consideration before booking with ANY company…If a company takes the time to sent you a contract, READ IT. If you have questions, ASK QUESTIONS. Do your research, PLEASE. Check out the Better Business Bureau (you will find that most companies are not registered for fear of documented complaints) and the FMCSA web site for licensing information. We are not a company that does business that does not benefit the consumer. We are here to help you. If you have any questions PLEASE call us because we are here to help you. [ view ] |
|  | | Kevin | | 4/1/2011 10:16:00 AM |
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| BMW transport | | Very prompt scheduling. Vehicle was picked up a day earlier than expected and delivered the same day. Travel time for a 380 mile trip was less than 8 hours. I would recommend using them again. [ View ] |
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| Very Satisfied | | Service was excellent. Company representative Robert Ball was a pleasure to deal with. I would definitely use again. Robert was very professional helpful and stayed in contact during entire process. Delivery was on time and there were no hidden fees.... [ More ] |
|  | | Frank | | 2/23/2011 5:17:00 PM |
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| God Bles Linear | | I would Like to thank GOD my car arrived in peace! I also would like to thank Damien & Travis for all the help. I had a quote for 1 week and a half before I decided to use Linear. Upon agreement I was Very Fortunate they had someone to pick up th... [ More ] |
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| Fantastic | | Costumer service was spectacular! I needed a car moved from Fort Myers to Tampa. I needed a way to move it without missing school or work. A friend refereed me to LTL. Problem SOLVED!!!! Easiest transaction I've ever had. Rob's the MAN! [ View ] |
| | | Joe Connor | | 1/31/2011 4:59:00 PM |
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| Value | | I was quoted a price of $775 from the dealership where I bought the vehicle. I thought that I could do better. I contacted Linear Transport AFTER reading some excellent reviews. The quote was for $550. That saved me $225. I looked into two other... [ More ] |
| | | Art Schwartz | | 1/24/2011 6:03:00 PM |
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| Very honest and very courteous. | | The company was great, they kept every promise. If I have more cars to transport, I will definitely do it with Linear Transport Logistic again. I thought I would never find, an honest and reliable transport company, but I was pleasently surprised. I ... [ More ] |
| | | Schon | | 1/22/2011 5:19:00 PM |
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| Toyota Prius Transport | | I put information online and received numerous quotes to get my car moved. I ended up having linear transport my vehicle and couldn't have been more satisfied. They worked w/ me on the price and my schedule and made sure I was aware of the process wh... [ More ] |
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| Great job guys! thanks again. | | I received a quote on Thursday and I ended up makiñg a reservation the next day with ROBERT. Once I finished the agreement, I was contacted with the drivers information less than 2 hours later. They picked up the truck on Saturday and my cousin... [ More ] |
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| Horrible experience!! Would never do business again!! | | First of you guys have no customer service. I had to call to check the status , when it will be delivered and all that. Second apparently there was a storage fee of $50 which I did not know about until the delivery day. And it was your guys fault th... [ More ] | | As brokers we are contracted to facilatate the transport of vehicles
for consumers in the United States. We use a contract that states the
the requested move date. The contract is a page and a half long and
includes very clear information about a 4 day window before or after
the requested move date to assign a carrier to pick up the vehicle.
We cannot usually guarentee pick up dates due to the number of situations
that are out of our control such as weather and traffic. All of this
is very clear in the agreement. When it comes to the storage fees that
were incurred. When purchasing a vehicle from an auction they are very
clear on when the storage fees start occuring. When we booked the customer
we had a carrier assigned that day and provided him with the carrier
information. He knew the day in which the vehicle was going to be picked
up and was agreeable. When the carrier is dispatched and there information
is provided there isn't anything further we can do unless the customer
requests an update or specifically requests us to contact the carrier on
there behalf. The carrier we had assigned actually paid the storage fees
for the customer which were incurred. The customer acknowledged that he
should have had $25 in fees. We do as much as humanly possible to ensure
transport process is smooth. However, when things are clearly beyond our
control its difficult for us to change that. We have made alot of changes
to ensure that provide efficient service and are always working to enhance
the experience with our company. [ view ] |
| | | Drago | | 12/23/2010 3:16:00 PM |
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| worked fine for me | | I was quoted at first $500 + $150 deposit by credit card up front, and paid the driver the rest by cash at time of delivery. The original quote had changed once I was told the truck broke down and had to get another driver and it was going to cost m... [ More ] |
| | | Debra | | 12/15/2010 5:33:00 PM |
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| Great Expereince! | | Thank you so much for all of your extra effort in arranging this transport of my son’s vehicle. This was my first time in dealing with such a venture. Your staff and the carrier, De La Sierra employees were professional and really went above a... [ More ] |
| | | Scott | | 11/28/2010 10:09:00 PM |
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| transport | | The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., ... [ More ] |
| | | Eric Mohr | | 11/22/2010 6:16:00 PM |
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| Corvette'58 | | With only one day notice, vcar was picked up on time and transported overnight.
The price very reasonable, the trcuk driver was calling a few hours before pick-up
to alert us and also called the destination 2 hours before his arrival.
No drama, no... [ More ] |
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| Would use again | | The only reason for not giving the full five stars was due to the carrier breaking down causing a big delay. Kyle stayed in contact and found a good replacement as fast as he could (which was about a week late). Other than that, my overall experien... [ More ] |
| | | Ryan | | 10/21/2010 2:11:00 PM |
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| Negative Experience | | POOR CUSTOMER SERVICE. I have to call the company in order to find status on vehicle pick-up rather than them contacting me (the paying cutomer) The vehicle was not picked-up within the timeframe allotted in the contract. I was told that the vehicl... [ More ] |
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| Do not use this company!!!! | | This company will give you a decent quote but what they don't tell you is how much they put your vehicle or vehicles out for transport for. They try to pocket as much money as possible. What that means is if they only offer little to drivers to pick ... [ More ] |
| | | Steve | | 10/4/2010 10:33:00 PM |
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| Needs work | | Very courteous, respectful and professional in the midst of serious problems that arose beyond their control. Worked diligently to make sure issue was resolve and care was delivered on time and in tact. [ View ] | | What concerns me is that if the vehicle was delivered on time and in tact where is our room for improvment. We are brokers and are contracted to facilitate the transport of vehicles. We did that so the rating doesnt fit the description. [ view ] |
| | | Marlon R. | | 9/23/2010 2:42:00 PM |
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| Vehicles Transported from GA to CO | | I researched online and submitted my transport quote request to a service that notifies multiple transportation companies. Almost 10 transportation officials contacted me, and Linear Transport was selected based on strong rapport established with as... [ More ] |
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| worked for me | | This is the first time I've had to ship a vehicle. I submitted a request to one of those aggregator sites and was overwhelmed by all the phone calls and emails I received - I didn't realize this was such big business. Offers ranged from $740 to $1200... [ More ] |
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| very happy customer | | my overall experience with this company was a good one. they stayed in contact with me throughout the whole process unlike the first company I had booked. They notified me right away when the first drivers truck broke down and got me a new driver wit... [ More ] |
| | | Jennifer | | 9/7/2010 2:43:00 PM |
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| Quick and efficient | | I allowed Linear Transport to transport my truck after being bombarded by over 50 emails and numerous calls. I'm so glad I did after hearing some horror stories about other companies. Robert was very helpful in getting my quote together and assisting... [ More ] |
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| Great Service | | This was the best priced transport service after doing much research, I talked with the owner and driver, received my Ford when quoted, and for the price quoted. (Had the car shipped from Dallas, Tx to Rochester, NY) Wish I had found them earlier. ... [ More ] |
| | | Mindy | | 8/28/2010 2:36:00 PM |
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| Excellent experience | | I called on Friday, my truck was picked up on Monday and delievered on Wednesday. The price was very fair for the 800 miles trip.
I had a contract with another company who lied to me and held up my delivery for over a month. I then called Linear ... [ More ] | | Great Customer! Thanks for your business! [ view ] |
| | | Doug | | 8/24/2010 4:15:00 PM |
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| Transport | | Very happy with the transport. Came to this company after another company failed to transport vehicle. Everything went as planed. Shipping old convertibles can be tricky. Driver was very accommodating on pickup and delivery. Will recomend them t... [ More ] | | Great Customer! Thanks for your business! [ view ] |
| | | Fritz | | 8/24/2010 3:00:00 PM |
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| car transport | | Despite the complex logistics of leaving Wa state on a pecific day and having to deliver the car on a psecific day to Californa the company managed to pick up and deliver the car on time at short notice. The driver was particularly cooperative and ki... [ More ] | | Great Customer! Thanks for your business! [ view ] |
| | | Ruth | | 8/21/2010 4:10:00 PM |
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| Linear Transport | | I put an online request for quotes to pick up my Jaguar and take it to the dealer who is 100 miles away. Linear Transport was $100 or more less than the other quotes I received, so I decided to go with them.
What I appreciated the most was that... [ More ] |
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| Service Review | | Linear Transport was very HONEST, professional & knowledgable in every stage of the process of handling our request for an enclosed carrier (even though we had to cancel the transaction due to extenuating circumstances). Linear made every attemp... [ More ] |
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| Fast, dependable, affordable service | | I can highly recommend this company. I had a contract from another company to move my truck from North Alabama to South Floirda and after more than a month of not getting it moved, I cancelled with that company.
I called Linear transport they sa... [ More ] |
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| Good and prompt service | | The service provided by Linear Transport was good.
The people who actually moved the car were very friendly and helpful.
The car was delivered in good time and without any problems. [ View ] |
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| Good Service | | Linear Transport was a good decision. They were friendly, available and actually did what they said they would. I had another company lie to me then make me fight to get my money back. Im glad some people still have integrity. [ View ] | | Great Customer! Thanks for your business! [ view ] |
| | | Amyra Noelle | | 7/10/2010 10:36:00 PM |
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Archived Reviews
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Valley Solutions, Inc.