| taurus transport | | I had an unreliable company booked for a few weeks when I cancelled that order and went with IQ. There are brokers who put you on a "load board" and that is all. Others have some contacts and can make things happen. Scott is one of the form... [ More ] | | Let's be real clear here this car was not going to Dallas. It was going to a very small town out in no man's land. After a week of looking I adviced him that I could not find a carrier that would stop in Big Spring and could he meet in Ft. Worth or have us drop it with someone in Ft. Worth.
For nearly 3-4 weeks I waited for an address from him to drop it off in the DFW area and he kept telling me he'd get back with me and never got me a place to take it.
I told him from day one Big Spring was a long shot to get a carrier on it. He knew that going into the order. [ view ] |
|  | | ricky | | 4/21/2011 10:56:00 PM |
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| Car was never picked up/ Lack of communication | | Placed an order on Mar 28th for my car to be picked up Apr 6. It's now Apr 15th and car was never picked up so I canceled the order. It was very easy to get a hold of Scott when placing the order but virtually impossible to afterwards. He never respo... [ More ] | | Well unfortunately we have not been able to locate a carrier at the standard rate as quoted. As everyone knows fuel prices continue to rise and this changes the prices carriers need almost daily. We communicated quite a bit via email and I have answered every email sent to me from her.
I did advise her that at this point after it has taken 2 week to find a carrier that obviously the price isn't correct and it needs to be adjusted. Pretty standard practice. We don't want loads sitting on the board so an increase is necessary. We wouldn't have made any more money on the load and were only make $50 on it to begin with. [ view ] |
| | | Najia | | 4/15/2011 1:45:00 PM |
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| Very Disappointed | | Let me first say that I hate to leave negative feedback and have even waited a week to post so I could be fair but I don't want anyone else to go through what I did. I purchased a car in Houston, TX as a gift and needed it delivered by a certain date... [ More ] | | Let me address some of the things Debbie brought up.
1) Mrs. Plott contacted us via our online chat and asked for a quote to move the car and was in a rush. I advised her that typically it can take a week to get a car picked up. She wanted it in Florida from Houston within 2-3 days. Which is very unlikely. Things just don't move that fast. I told her I'd look and not 15 minutes later I had a carrier that could pick it up. This is WAY over and above what normally happens in shipping cars. She was in a rush and said open was ok, while I advised an enclosed carrier for such a car. But the dealer had give her the run around and dropped the ball on shipping it.
2) We dispatched it to a carrier who called the dealer later that day and was told the car had already been shipped and that they didn't need them to pick it up. So the driver went on his way and evidently in the mean time communicated with Mrs. Plott more to find out what had happened.
3) I get an email and voicemail at 8am on Thursday while at the doctor's office with my 6 month old that it wasn't picked up. I called the carrier from the doc office and found out what had happened and told them it was still available and she told me she had another truck coming to Houston later that day. I also emailed Mrs. Plotts to let her know what had happened. The driver made his way to the dealer and due to traffic issues in Houston that day picked it up around 5pm. The dealer even admitted to me that they screwed up in not allowing the first driver to take the car.
4) I received an email that the car hadn't arrived Saturday morning, which I wasn't surprised as it wasn't picked up until late Thursday due to the dealer delaying things. I didn't expect it to arrive until Monday. I tried numerous times on Saturday to reach the carrier via phone or email and got no reply. So I could not give any updates as I could not make contact with the carrier. I tried up until about 5pm to reach them to no avail.
5)As far as any accident, I am not aware of what happened but accidents do happen and no one can control that. It sounds like to me in an attempt to get the car to Mrs. Plotts as quickly as they could they grabbed a local 1 car hauler to finish the move. I will admit that I am appalled if they used an unlicensed truck without regulation ramps. I will speak to them about this and will give them a negative rating for this. This is unacceptable. But again I don't have control over what a carrier does and again when an accident occurs they are just trying to fulfill the order for their customers.
6) Rock chips and windshield damage is a side effect sometimes of open carriers. This is why I advised an enclosed carrier.
7) Your comment about their English is uncalled for and out of line. This is America where we don't have an official language. People are allowed to speak whatever language they want in our country. And the fact of the matter is without the foreign decent drivers there would hardly be any car carriers because most Americans are too lazy to do the work they have to do and put up with for the measily amount of money they make.
All and all the car was picked up and delivered within 48 hours which is outstanding and very rare. And no we don't answer phones on the weekend but do answer emails and respond to voicemails as needed. [ view ] |
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| AMAZING | | My truck was in MD and i posted it on USHIP.com and several companies contated me about fulfilling my wishes . After reading a few reviews i opted to go with IQTransport. Which i found out was an excellent choice. I am currently in Iraq and had to... [ More ] | | Thanks David! So glad we could help you out. (and just fyi we don't compensate our reviewers, David probably hit that by mistake. I don't believe in paying for good reviews like everyone else on this site.) [ view ] |
|  | David | | 3/1/2011 11:06:00 PM |
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| Great job | | I've used these guys to move vehicles for my company now about 10 times and they are always super prompt and great to deal with. Always get the job done on time. Love doing business with them. [ View ] | | Thanks Justin! [ view ] |
| | | Justin | | 2/21/2011 5:27:00 PM |
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| excellent service | | Excellent customer service. I emailed Scott and he emailed me back in a few minutes to give me a pick up date. The driver picked up the car on the set date and my car arrived on time in Washington. I am very pleased with the swiftness of their servic... [ More ] | | Thanks Nellie! [ view ] |
| | | Nellie | | 1/4/2011 9:02:00 AM |
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| Great Deal! | | Scott at IQ Transport was fantastic. He kept me up to date on the progress and was very quick to respond to my follow ups. I would ONLY call Scott if I needed another car shipped. Thanks againg for making it easy. [ View ] | | Ryan you're a rock star! Thanks for doing business with us. [ view ] |
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| Best moving experience we've ever had | | Every detail of our interaction with IQ Transports was top notch and I unhesitatingly recommend them to anyone who has vehicles of any type to be hauled. I contacted Scott Ayres (operations manager) via email to ask for a quote to move my father in ... [ More ] | | Lisa you're awesome for saying such kind words! Glad we could help. [ view ] |
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| transporting of vehicle | | i appreciated the fact that Scott understood some special needs with regard to the pick up of my vehicle. The gentleman who drove the transport vehicle also understood and was most agreeable to my circumstances. I felt the cost of the transport was... [ More ] | | Thanks Karen! We appreciate your business! [ view ] |
| | | Karen Cote | | 6/24/2010 8:28:00 PM |
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Valley Solutions, Inc.