Interstate Auto Movers  | |
| Location: | Biscayne Blvd.
N. Miami Beach, FL 33181 |
| Phone Number: | (305)728-6216 |
| Website: | http://www.interstateautomovers.com/ |
| Email: | tr@interstateautomovers.com |
| Time On Site: | 3 Year(s), 1 Month(s). Since 1/7/2009 9:55:00 AM | | FMCSA Licensing: | MC-520348 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | INTERSTATE AUTO MOVERS is a leading provider of both national and international auto transport services. Our top priority is to transport your vehicle in the safest and fastest manner possible.
This site only reflects 0.12% of our customer reviews. To see more reviews go to - http://twitter.com/interstate_auto
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Have your own experience with Interstate Auto Movers to share? Click Here to add a review. Overall Rating (Last Two Years*):  
18 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Interstate Auto Movers reports that they have an average of 8000 customers per year. Currently, this site has 4 reviews posted by individual customers for the past 365 days. So approximately 0.05% of Interstate Auto Movers customers have posted a review.
This means that 99.95% percent of their customer’s opinions are not represented on this site. |
| No one would answer my calls or call me back! | | I booked my order with Anna 29 Dec to have my vehicle transported from San Antonio, TX to Washington state. My ship dates were 5-9 Jan, when 9 Jan came I called the company to get an estimated timeframe of when my vehicle will be picked up. I got An... [ More ] | | This person canceled her order during the estimated dates for pick up.. We were unable to contact them for comments. Customer has been refunded. [ view ] |
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| no one calls you back!!!!! | | I have been trying to reach a live human being other than Ana Garcia. My husband is due to ship his vehicle from San Juan, PR on 8/15/2011 to Boston. Until I sent a frantic FAX yesterday, I've been unable to reach anyone in person. All I get is voice... [ More ] | | DUPLICATE COMPLAINT [ view ] |
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| Excellent Service | | I received 5 quotes from different companies. I went with one of the other quotes which was cheaper and my car sat for 15 days before I canceled and lost my deposit. I then contacted Interstate Auto Movers and they did an excellent job getting my c... [ More ] | | Thanks Pam, we are happy to have been of service to you.
MG [ view ] |
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| Bait and Switch | | Initial contacts with Carlos very pleasant, both telephonic and email. After agreeing to a price for service, passed on to "dispatch" where was told the agreement with Carlos was worthless and the price would be higher, showed the contract... [ More ] | | Ed,
We apologize for the delay, however you do not have a complete grasp on the entire situation. The only reason we billed your credit card was because we had a driver assigned to pick up your vehicle. However due to the recent winter weather in the north the driver assigned had an issue with the truck and this is why your vehicle was not picked up. Since then we have been trying to get the vehicle re-dispatched. We also informed you that the rate that you requested from us was low and needed to be adjusted. You stated that you did not want to pay anymore and that you would go somewhere else if you had too. Customer service has been in contact with you on several occasions informing you of the situation with respects to the shipment. Furthermore let it be known that your amount of $3490.00 is highly inaccurate, the actual amount is $900.00 for the inland transport. The balance of $2590.00 is to be paid DIRECTLY to the steamship line that will transport provide ocean freight to Guam from California. As General Manager I have ordered this shipment canceled and we will refund your $900.00 and you will have to find someone else to ship your vehicle.
Marcus Goldberg
General Manager
Interstate Auto Movers [ view ] |
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| Very timely and saved $ | | My father Tuan shipped my 2006 Toyota Matrix from California to Minnesota, where me and my mother are. The transporter stayed in contact 2 days before arrival and letting us know what approximatively when he would arrived. It was picked up a day earl... [ More ] | | Thank you sir. We are happy to be of service for you and your family.
Marcus Goldberg
General Manager [ view ] |
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| AUTO REPLY WITH NOTHING | | ABSOLUTELY DO NOT USE THIS COMPANY>
The ''broker'' Ana Garcia does nothing but sits in a cubicle all day emailing you back and forth with useless information onmy car that was never shipped. I originally signed a contract on November 22, 2010... [ More ] | | Kristin,
We assigned a driver to pick up your car. After speaking with the 3rd party driver, he informed us that he called you and informed you that he would be there later that evening to pickup your vehicle. He then told us you called him back several hours later informing him that you would not be able to meet him until the next morning. The driver could not wait for you, subsequently we had to dispatch another truck. The second driver tried to reach you to inform you of the pickup and you could not be reached. We then offered to send a 3rd truck but you decided to cancel the services. We do not understand how all of this is our fault as our logistics services have been rendered. Our customer service group made SEVERAL attempts to reach you on the only phone number you provided for us to absolutely no avail.
In all honesty we have made 2 attempts to pickup your car and we were not late for the pick up until today, which again was not our fault as the driver could not reach you. You were VERY difficult from the beginning, using profanity with Ms. Garcia who has done everything she could to assist you. We have processed the order cancellation and will give you a full refund on 12-6-2010.
Marcus Goldberg
General Manager [ view ] |
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| Auto transport | | I am very much please with service I had received from this company. I just want to say thank you to Mr. john now this is the only company for me to call for the help. I have a auto
dealership business and we look for only reliable service.
Thank... [ More ] | | Thank you for the kind words Abe. I think you mistakenly selected the button that you were being compensated for this review. Nevertheless thank you.
Marcus Goldberg, GM [ view ] |
|  | AMB AUTO | | 11/26/2010 12:52:00 PM |
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| BEWARE!!! | | I was extremely disgusted with how long it took them to pick up my car, after lying that they would pick it up within 3 days. They eventually ended up increasing the price by about $200 and then could only get the car transported after about 30 days!... [ More ] | | We apologize for the difficult experience. However please understand that the vehicle you asked us to pick up was not as described properly and this is what caused your delay and an increase in the price. This is a perfect example on how us as vehicle transporters receive the blame for customer oversights. [ view ] |
|  | | Lisey | | 10/27/2010 4:21:00 PM |
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| An excellent choice for auto transport! | | I have used this company to move my car back and forth from the East coast to the West coast for work, over the past few years now.
This is the email I sent customer service on Jan 5, 2010 after using Interstate auto movers for the fifth time!
&quo... [ More ] | | Thank You ! [ view ] |
| | | Ndidi N | | 10/22/2010 2:37:00 PM |
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| Interstate Transport Was the Best Part of My Move | | Coordination by Carlos Ruben was terrific, and your movers were thoughtful, careful and friendly.
The car arrived with no more scratches than it had when loaded on your carrier.
Interstate's transport was definitely the best part of my move, and I'... [ More ] | | Thank You ! [ view ] |
| | | Steven Kolber | | 10/20/2010 1:43:00 AM |
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| Shipper review | | They were profesional on the phone, and picked up the car right away. The price quote was good, and there were no hidden charges, fees, ect. No damage to the vehicle. The driver was friendly, but he did not meet me where I wanted him to. He chose... [ More ] | | According to the our records, the driver asked you to meet him a mile away due to road weight restrictions. This is a common obstacle when attempting to pickup or deliver vehicles in residential areas. Thank You ! [ view ] |
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| Never picked up car!!!!!! | | I was taking my daughter to college from PA to OR and wanted her car shipped in time for our arrival. The company suggested a time when it should be picked up. We went with their recommendation and signed the contract, it was a good price compared t... [ More ] | | Due to the complex timing you needed, you were informed on the phone, in the original quote and on your agreement the dates were estimated. Based on those estimated dates and and according to our records you were informed that there was a 1 day delay with the pick up schedule. However after only 1 day of deviation from the estimated pickup dates, we had a truck that was able to pick up the vehicle but you decided to cancel. Also after further investigation we show that you DOUBLE BOOKED your order with another company and this always causes a pickup delay. Your cancellation and your double booking of the order with another company is why your vehicle was never picked up by us. You also failed to mention that your vehicle became inoperable, which means a different truck has to be dispatched. Furthermore your credit card was not charged by us as we DO NOT charge customer credit cards until the vehicle is dispatched for pickup. Interstate Auto Movers move more than 1000 vehicles per month and from time to time there will be a small delay, 90% of the time these delays that are not our fault. However we always have to take the blame for customer errors. Not providing us with the required details such as vehicle status will also cause these delays.
Marcus Goldberg II
[ view ] |
| | | Lydia | | 9/11/2010 8:48:00 AM |
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| Start to End they did really good job. | | I like the way they professionally handled from my first call to get quote and on time delivery, despite their truck broken (for mechanical reason) picked up my car on the day they promised and delivery on time. they delivered my car from Houston, TX... [ More ] | | Thank You ! [ view ] |
| | | Kalyan | | 9/3/2010 6:23:00 PM |
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| Beware | | Beware the dark and twisted world of auto transport. I entered into a contractual agreement with Interstate Auto Movers that included a pick-up date between 6/24 - 6/28/10 to move my car from Rochester, NY to Littleton, CO. When my car wasn't picke... [ More ] | | This situation took place 2 months ago. At that time we informed you more than once that there was a delay with the truck due to a mechanical failure, we also informed you more that once that we had 2 possibilities of other trucks being available to pick up the vehicle. You clearly agreed and understood this according to our notes However you decided to start complaining to the BBB so we decided to cancel the agreement. Furthermore we did not bill your card for non-refundable fee and subsequently there is nothing more for us to offer you.
MG [ view ] |
| | | Mary Ayala | | 8/12/2010 9:54:00 PM |
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| WORST SERVICE | | LIARS, THIEVES. great up front sales pitch and website. They seemed reliable, honest, and like a reputable organization. They are the complete opposite. They failed to pick up my car and only after many calls from me they offered to transport it for ... [ More ] | | Sir,
Liars and Thieves We Are Not !
We did not leave your family stranded for 10 days. If you were to take a brief moment to see that the pickup dates assigned to your were "estimated". We made our best attempt to pickup your vehicle but what many customers such as yourself do not understand is these trucks are not sitting around waiting for a customer, they are constantly moving. Michigan is a VERY difficult state to schedule moves, not only for us but for ANY company in the industry today.
We need to seek the truck that is nearest to your location heading to your destination and if it takes a few days more than anticipated this is because your pickup or delivery is in an area that is not frequently traveled. We apologized to you and informed you that this is something that happens 1 out of 50 or so moves. Furthermore we did not charge you any additional money as you stated and we have successfully moved your vehicle. Again, customers such as yourself need to realize that there are also scheduling issues and delays due to mechanical failures and customer caused delays, such as double booking. We apologize for this inconvenience but again, your vehicle has been delivered as promised.
MG [ view ] |
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| OUTSTANDING !!!!!!!!!! | | Thanks again guys. 14 cars picked up and delivered right on time ! We really appreciate your help moving the cars. I would highly recommend you to any of my associates and customers. Will Have More for you soon.
Barron [ View ] | | Thank you Barron. We look forward to working with you again.
MG [ view ] |
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| when I'm wrong, I say I'm wrong... | | "Hi there, I left a post re: Interstate Auto Movers, and swallowing my pride, I have to say I was wrong. I jumped the gun based on the many bad stories I hear, when in actuality there was just a hick up in not getting my vehicle picked up on th... [ More ] | | Thank you Mark. We accept your apology and it was a pleasure to work for you.
Marcus Goldberg II [ view ] |
| | | Mark | | 3/29/2010 10:48:00 AM |
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| stay away!! | | I signed the contract as explained to me by Ana, and gave them a deposit on my VISA acct on Feb. 9th. I was given a 3 day window for pick up, Feb 19th, 21, or 22.So far, so good. However, no one called to arrange for pick on those days, and no one ca... [ More ] | | This customer is not telling the entire truth. She forgot to mention that we dispatched her car 3 different times and she rejected 2 of them and the 3rd was canceled due to the heavy winter storm which was beyond our control. Understanding this we gave her a full refund without hesitation but she also made a charge back and attempted to get double her money back. We are now discussing this with the CC company and the charge back will be reversed in our favor.
MG. [ view ] |
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