Fairway Auto Transport Inc  | |
| Location: | 231 union ave
crescent city, FL 32112 |
| Phone Number: | 877-288-6528 |
| Website: | http://automovenow.com |
| Email: | sales@automovenow.com |
| Time On Site: | 2 Year(s), 4 Month(s). Since 10/27/2009 9:34:00 AM | | FMCSA Licensing: | MC-557953 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Inactive | |  View government license and insurance information. | Company Type:
(Interstate) | Company type cannot be verified...
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | Tristar Trucking | | | | | We currently ship approximately 5000 cars per year, our only additional charges consist of 2 different types of services, standard service 5-10 day pickup priority service 1-4 day pickup, these services are calculated from the first available pickup date given to us by the customer. Our service is outstanding as to pickup and delivery, customer service and knowledge of the industry which is extensive.
unfortunately there are people or companies [competitors] out there that play games and submit bad reviews in order to hurt us, even though what they say is not true. The customers also do not read the order and do not ask questions, as they should.
All the reviews reflect the same complaint the difference between the priority and standard service which is really the fault of the customer trying to choose standard and ask for priority on there order.
As you can see 97% of our customers have submitted no reviews, I guess that should tell you something, do we have to contact the customers that were satisified to place good reviews just to appease the customer. |
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Have your own experience with Fairway Auto Transport Inc to share? Click Here to add a review. Overall Rating (Last Two Years*):  
42 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Fairway Auto Transport Inc reports that they have an average of 5000 customers per year. Currently, this site has 1 reviews posted by individual customers for the past 365 days. So approximately 0.02% of Fairway Auto Transport Inc customers have posted a review.
This means that 99.98% percent of their customer’s opinions are not represented on this site. |
| Cheat & Scam | | For your good I am writing this review.
PLEASE - PLEASE - PLEASE DO NOT DO BUSINESS WITH FAIRWAY AUTO TRANSPORT INC. or TRISTAR TRUCKING.
I received a quote from Harvey, Tristar sales guy saying there was a cancellation on the truck and can ship ... [ More ] |
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|  | | Robert | | 1/21/2011 3:12:00 PM |
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| Bait and Switch | | PLEASE!!! Do not use this company or any of the other names they use. They quoted me a total of $450, then when the driver arrived to pick up my car, his invoice (different from mine) said I owed $675 ($500 for the hauler and $175 for Fairway). I cal... [ More ] |
| | | Wm Theobald | | 12/17/2010 10:48:00 AM |
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| THIS COMPANY RUNS A SCAM & IS FRAUDULENT!! | | After contracting with Fairway Auto Transport for $600 and making the deposit of $175, I was told to pay the balance of $425 to the carrier, (Abdul's Towing Transport) upon their delivery. However, when Abdul's towing arrived with the car, they deman... [ More ] |
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| Never use fairway ~ Ever | | This guy is the biggest lier, and cheat you will ever do business with...
take it from me... NEVER USE THIS COMPANY.... ~ ever ~
every time he opens his mouth another lie will come out...
even the contract drivers do not want to work for him, ... [ More ] |
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| Typical Scam extortion attempt | | I WISH that I had found these reviews before I shipped my truck with these guys. Like all others it's the same scam and bait and switch. However this time the tried to scam the wrong person! I will not quit until I see these types of companies shut d... [ More ] |
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| Responsive and Fair | | when i booked with TriStar, I didn't know it was actually Fairway. After I made the deposit on Paypal and then read the scathing reviews, I decided to call back to cancel my reservation. Carl was fair and allowed me to cancel and refunded my deposi... [ More ] |
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| IS THIS A REAL COMPANY??????????? | | CARL....WHEN YOU ANSWER THE PHONE YOU ARE NOT JONATHAN OR BEN OR MATT, YOU ARE YOU, A SLOW RETARDED IDIOT! ALSO, STOP PRETENDING THAT YOU HAVE 20 DIFFERENT VOICES, YOU ARE HORRIBLE AT IT. IN FACT, YOU SHOULD PROBABLY JUST DIVE YOUR FAKE SCAM COMPANY ... [ More ] |
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| SOMEONE WHO DOESN'T KNOW HOW TO RUN AN HONEST COMPANY | | THIS PLACE SUCKS. (PERIOD)!!!!!!!!!!!!!!!!!DOES ANYONE HAVE DIFFERENT CONTACT NUMBERS EXCEPT THEIR PERSONAL VERIZON NUMBER USED FOR A COMPANY? LOL. I WOULD LIKE TO TALK TO SOMEONE HIGHER THAT CARL'S (DISPATCHER) PAY GRADE. HE'S AN IDIOT AND A RETARD,... [ More ] |
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| Biggest Crooks Ever! | | I had submitted for price quotes on some site through google and a bunch promptly responded. Fairway had the lowest price and once I contacted them they assured me promptness and Carl kept telling me about his 20 years in the business. I received a c... [ More ] |
| | | Joe Z | | 9/29/2010 1:01:00 AM |
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| Never never use these scum bags | | They will say whatever they have to to get your order, then you will never get a response, they are rude, liers and thives...
quoted 460.00 charged 700.00
then tried to get the driver to change the paperwork and trick me into signing it...
kudo'... [ More ] |
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| Deceptive, dishonest, non-responsive | | I submiited a request in the second week of May, 2010 for quote for transport of my vehicle from Eureka, CA to Aiken, SC. I wanted the vehicle to be picked up around the July 4th weekend. Several companies contacted me and quotes ranged from $800 -... [ More ] |
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| Awful Service! | | My experience was very similar, companies like this can not exist in the market, specially with people like Jonathan, AutoMoveNow.com/Fairway Auto Transport, and Matt Jones, Vice President - Fleet Management, before
they close the deal they offered... [ More ] |
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| The Reviews do NOT lie!!! | | As many others have stated, I wish I had seen these reviews before I elected to use Fairway to book the transport of my vehical! I cannot understand how this person/business can still be in business. I originally reserved the transprt the first week... [ More ] |
| | | Sheri | | 8/30/2010 12:14:00 PM |
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| FALSE advertisement, DISHONEST | | Fairway is by the far, the worst and most unprofessional company I have ever worked with. I made a $175 deposit and my left over balance was $625, according to my quote. My car was picked after ten days of the avaiable pick-up date. I'd had to call t... [ More ] |
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| BEWARE! DO NOT USE THIS COMPANY | | I truly wish I knew about this review site before choosing Fairway/Auto Move Now. They gave a good quote. The "contract" let you choose 3 services, depending on how quickly you wanted the car delivered. I chose Standard, as this was going t... [ More ] |
| | | Rich | | 8/26/2010 11:03:00 AM |
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| Hired Crooks and won't refund deposit | | My ordeal with Fairway Auto Transport was horrible and is still ongoing. So to sum things in as little words as possible. I contracted with Fairway Auto Transport on 7/7/2010 via Matt Jones to pick up my vehicle in Virginia and deliver it to Californ... [ More ] |
| | | dtaL | | 8/25/2010 12:04:00 PM |
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| Dishonest | | I wish I would have found this site before I dealt with Fairway. Beware ! They will give you the lowest quote and than charge you more when the car is dropped off. This is after they sent (2) drivers to pick up my car that refused to take it because... [ More ] |
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| Fairway is a scam | | I'll take credit for a few of my own failures first: 1. I didn't do enough research. Had I just looked up this company online, this review site comes up first and I never would have given this dude a dime. 2. I bought the lie. The email about 1... [ More ] |
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| Warning!! Never Use Fairway Auto Transport Inc. | | Horrible Experience. Do not use.
The car was 12 days late and $650 OVER the price quoted. These people are dishonest and not up front at best. I called the third week of June for a pick up any time before Friday the 16th of July and was quoted $875... [ More ] | | this customer is way off the additional charge was for the terminal which he ordered, not us and expected us to pay for. He did not pay anything more than the original contract according to the trucker, unfortunately the original trucker cancelled and a new trucker was hired. [ view ] |
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| DO NOT USE THEM | | Hi, before I begin with my story I would like to note something. According to the Better Business Bureaus there is a complaint against them which in their website they claim there is not, also it should be noted they have an “F” rating B... [ More ] | | We never lie or cheat any customer they just want to pay what they want, and completely disregard the contract even though they have signed and admit that they did not read it.
there is no way to handle this problem and of course we are always wrong according to them. [ view ] |
| | | Shuan | | 7/20/2010 11:04:00 AM |
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| CHEATED OUT OF MONEY | | ON 6-14-10 I ENTERED INTO A CONTRACT WITH FAIRWAY AUTO TRANSPORT TO SHIP MY AUTO FROM TEXAS TO WIS. THE CONTRACT PRICE WAS $520. FIRST AVAILABLE DATE FOR PICK UP WAS 6-17-10. CAR WAS PICKED UP ON 6-23-10 (7 DAYS FROM FIRST AVAILABLE DATE OF THE 17TH)... [ More ] | | the original pickup date according to the contract was 6/18, the car was picked up by Mapletree Transport on 6/23 and delivered on 6/26, this constituted a 4-5 day pickup at a contract price of $150.00 additional, so every step of the way the customer does not tell the truth. He also does not indicate here that the car was a 55 chev belair and when i told him that i would need a little more money, he said go ahead.
I guess that he has nothing better to do with his life ??????????????
What kind of chance is he giving he is not due the money. Unfortunately he even lied to the BBB, no one held his car hostage, the trucker was instructed to collect an amount and that is what he did. [ view ] |
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| SCAM DO NOT USE THEM!!!! | | I called to verfy with them the price and they said whatever we quoted you is the price, but when the driver delivers the car the price was different. Then I called them and they saided make excusses and says all this crap and jacks up the price. W... [ More ] |
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| DO NOT TRUST | | Do NOT trust this company. I read a few other reviews on the web and dismissed them. Why? Because the price was good.
But here's what happened:
1. Fairway asked me to wire them money because there was a "problem" with my credit ca... [ More ] | | this man is an out and out liar, he was told that if it was a priority shipment there would be additional money due, he cheated the driver out of the money and caused nothing but problems for no reason. The contract was very clear and he signed it and then refutes it, so who is lying and cheats ????
We should have demanded $275.00 additional but only charged him 140.00, since that is what had to be given to the driver, he did not pay the 140.00 and is still complaining, this is a matter for small claims court.
We never held ourselves out to be a trucker, we are a broker and the contract states that.
The police should never have gotten involved in this since this is a civil matter and should have been handled as such.
If this customer would be honest and tell the truth would be the best for everyone. [ view ] |
| | | Jack | | 7/14/2010 12:30:00 PM |
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| Fairway Transport | | DO NOT USE THIS COMPANY: I spoke with Ben on 06/04/2010 for a specific pick up date for my car from MA to CA (june 17). I told him that I will leave MA next day after the pick up day. He garranteed the pick up date and quoted my at $875.00. On Ju... [ More ] | | We only charge based on the contract and the provisions therein, this customer has reservations after signing the contract, which is always the case and refuses to pay at the end.
We cannot overcome this problem since no one wants to pay!!!!!!! [ view ] |
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| finaly got a full refund | | i promised johnathan i would take off my review from 6/11/10 soon as my depsoit was refunded in full. the full deposit was returned into my account 6/20/10 from an order on 5/24/10 unfortunalty for fairway he took to long and this site wont allow me... [ More ] | | the customer was refunded as per the contract, if he wished the refund sooner he could have called paypal and they could have reversed it that day.
this car was never shipped by us. [ view ] |
|  | | angel | | 6/21/2010 4:04:00 PM |
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| TERRIBLE | | Jonathan was sooo rude. They were almost a month late picking up the car. Once they had the car, they told us it was inoperable and charged us an extra $200 from the quote. The car was fine! My husband drove it right off the trailer and home. My husb... [ More ] | | We had told this customer many times that we were having trouble getting a truck to do this route, they said that keep trying, we indicated that we would need additional money to induce a driver to take it [paragraph#] of terms and conditions, as a result a driver called immediately and wanted the car, he also wanted $100.00 additional, then he charged additional $100.00, due to the deceit of the customer not telling us that the car did not run, the car was also an inoperable vehicle rather than a running vehicle.
I guess that the customer wanted the job done for nothing and never thought to tell us the truth about the condition of the car.
Now after the car is delivered the customer has reservations about there being untruthful to us from the beginning. [ view ] |
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| Fairway Auto Is not Professional | | Like most of the other reviewers I received an email from Ben Davidson (Vice President) saying that he had a cancellation and that he could offer me a discount. I originally got a quote from fairway and decided not to go with them because of the pri... [ More ] | | this customer has posted the contract which clearly indicates what she signed and returned, which states the services that we provide, she neglected to inform us and therefore assumed the type of service as per the contract, which clearly spells it out.
there is no reason for this review and Johnson trucking is my trucker and that who was hired to move her car. [ view ] |
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| **Scammers** the reviews do not lie | | I talked to Ben because he said he had one spot left and a truck would be in my area, he gave me a guaranteed pickup date. He said i needed to pay the 175 deposit to keep that day and the remainder of $565 to the driver. Well that was a lie my car wa... [ More ] | | this customer was full aware of the additional charge for a 1-4 pickup, of course when the car was being delivered she complained of the charge, but never complained before and constantly kept calling as to when the car was being picked up, it was picked up in the time frame requested and unfortunately must pay for the service requested, as to the extra charge the customer received the contract immediately upon booking the order and could have called and said something or cancelled and received a full refund, but she neglected to do so and now is blaming it on us. Again we only have 1 additional charge, priority service and it is spelled out very clearly in the contract, I guess that she did not want to read. [ view ] |
| | | Mandi | | 6/8/2010 10:48:00 PM |
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| AVOID THESE SCAMMERS LIKE THE PLAGUE | | Let me give you the run down in cold hard facts:
1. Date agreed to pick up car 5/21/2010 Date picked up 6/2/2010
2.Price quote with "no surprise fees" $595 actual cost $845
3. Customer service= Horrible
Ben Davidson... [ More ] | | this customer is a liar, since we even forwarded the email notification to him, who is "scamming" who ?? This customer booked the order on 5/19 and the car was picked up on 6/2, he could have cancelled after 10 days and the deposit would have been refunded. We have every intention to sue this individual if in fact we lose any orders over his lies. The additional $250.00 was requested before pickup by email, no reply was ever received and he played dumb and indicated that he never received the email ????? I guess that he thinks everyone is ignorant. [ view ] |
| | | DAVID | | 6/7/2010 12:16:00 PM |
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| texas move | | Barry was very helpful, when booking the order, he answered all my questions and gave me some pointers, since I have not done this before. Customer service was great in that they helped me through the entire move, from the time that the car was picke... [ More ] |
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| Hidden Charges | | This company promised a $315 totally inclusive rate when I booked. The problem was when Ben Davidson said that I could respond by either faxing back the contract or responding via e-mail.
My response was 5 - 10 day p/u was fine but that Ben had r... [ More ] | | this customer placed the order on 5/26 with a 5/28 pickup date this was clearly within the 1-4 day pickup range, as a result the custom,er was charged an additional $225.00 instead of $275.00 as per the shipping order. The customer never even bothered to respond to the shipping order and never even signed it or called to question anything.
The original quote that the customer received reflected the 2 types of services and should have been chosen by the customer. See original quotation below:
I guess that this customer does business this way and by the way to accommodate his pickup date we had to pay the trucker additional.
Your Auto Transport Quote Information:
Quote ID: 24576
Contact Info: erik fritz, erik_fritz@glic.com, (610) 866-3730
Vehicle: 1994 Hyundai Sonata
Pick-up: Bethlehem, PA
Delivery: Johnson City, TN
Total Delivery Mileage: 539.0
Requested Pick-Up Date: 05/31/2010
BOOK TODAY AND RECEIVE $35.00 CREDIT AGAINST YOUR MOVE
"NO SURPRISES"
SPACES AVAILABLE
"ABSOLUTELY NO HIDDEN CHARGES"
Please call, there might be discounts available to the quotes shown below. (subject to availability and timing)
All prices include full coverage insurance, taxes and fuel surcharges [insurance certificates furnished upon request] after trucker is designated
All vehicles shipped door-to-door
Your vehicle will be shipped on 1 truck thru the entire process
Deal with only experienced auto transporters, we have been in the industry for over 19years, fully licensed and bonded
Our Customer Service is Outstanding!
Only experienced and reputable trucking companies used
expedited services available guaranteed [1-4] day pickups upon request
Drop off terminals avaialable [entire US] for your convenience
Our prices are determined by the current mileage rate to pay the truckers and can vary from time to time.
Below are the two different ways we can ship your vehicle based upon your time frame, budget, and specific needs:
Pickup dates will be determined from the original date chosen by the customer (holidays will be taken into account when computing service level). The correct service must be chosen by the customer.
Standard Shipping Estimate
This is the Standard Level of Service. Your vehicle is usually picked up as expeditiously as possible, fully insured, door-to-door service, 1 truck [all in price].The dates are determined by the first available pickup date [not contract date] which is chosen by the customer.[5-10 day pickup].Occasionally there are cancellations and the vehicle can be picked up earlier at no additional charge. These prices are generated automatically so please call to verify price quote.
$ 520.00 - Select This Quote
Priority Shipping Estimate
With priority shipping your vehicle is picked up within 1-4 days from first available date or date requested by customer on order , 1 truck, fully insured, door-to-door service. Recommended if you have a deadline or leaving in a rush.
$ 770.00 - Select This Quote
*Our prices are calculated automatically using the mileage from origin to destination at a per mile charge [please verify quote with sales representative].
*If you wish to order one of the above services, please click on "select this quote" and fill out the forms, including the information for Paypal for the deposit.
*All Quotes are good for 2 weeks from the time the quote is requested.
We want to take this time to thank you again and we hope you use Fairway Auto Transport for all your vehicle shipping needs.
If you have any questions, please contact us via email at sales@automovenow.com or phone by calling 888-822-2122.
We look forward to helping you move your vehicle! You can call Jonathan at 888-822-2122 or Ben at 877-877-6209
Sincerely,
Jonathan
Fairway Auto Transport
Phone: 888-822-2122
Fax: 321-574-4117
Email: sales@automovenow.com
www.automovenow.com
Copyright © 2009 Fairway Auto Transport. All rights reserved. MC# 557953.
Software Designed and Developed by CarrierSoft.
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| moving car | | Jonathan told me car would be picked up within 5 days. After 17 days car was never moved and Jonathan twice lied and said car would be picked up the next day. He wanted deposit before doing anything at least my deposit was returned. [ View ] | | this customer was told repeatedly that we were having problems securing a truck going upstate new york, and was offered his money back, he indicated that we should keep trying to move the car. He was never told 5 days but he chose standard pickup which is 5-10 days from the original pickup date which was 5/10/2010, he was refunded his money within the time frame and told that we could not sevure the truck.
The customer now has it on the board for some time with 2 other companies [LOepke Auto transport and Erin & Bills transport for a lesser trucker pay than we had it on for, I guess that they will have the same review placed when they cannot move the car.
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| Great Job! | | I've used transport companies before...they always did a decent job...but Fairway Auto Transport did a phenominal job! I will use them again...and refer them to all my friends. I always move home for summer every year. Ben was funny...honest...and... [ More ] |
| | | Gupta | | 5/4/2010 10:05:00 AM |
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| CONTRACT ONE PRICE ENDED UP PAYING MORE | | My contract stated one price and I have all my paperwork to prove this. The driver was nice and courteous but stated and showed me his side of the contract that it was for more money. He did give us the truck with only the initial COD payment and we ... [ More ] | | this customer placed an order with us after she had the order with many companies, we had told her at inception that to go to myrtle beach, sc and deliver it to west virginia was very difficult and could take some time and a little more money, she agreed to the above. Now when the car is getting delivered she complains about the additional amount and does not even pay the driver the additional and just gives the car to her. We had talked today and I said that instead of $200.00 additional, just pay the driver $90.00 additional, she agreed.only the exact cod was paid to the driver and nothing else, the 90.00 was agreed to afterwards and will probably never be sent to the driver. It also never took 18 days the requested pickup date as per the contract was 4/8, we picked it up on 4/24 and delivered it on 4/25, she complains , but she was told that this is a difficult rout and it could take sometime for the pickup. The only reason that the increase took place was that the pickup and delivery was very much out of the way and the $90.00 did not even cover the drivers cost. [ view ] |
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| on time | | this company is by far the best company that my wife has used to ship her, she is a travelling nurse and has done this many times. This company whatever was told by the representative was the truth and did happen. The move went smoothly and made me f... [ More ] |
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| BEWARE SCAMMERS ALL THE WAY | | Received my quote on 4/7/2010 for $725.00 from Jonathon ( 1-877-288-6528) ,$175.00 down payment, and $550.0 C.O.D. vehicle picked up late. when vehicle arrived, driver from Amal delivery express demanded $675.00. I told him my paperwork has my... [ More ] | | AS YOU CAN SEE THIS GUY IS NUTS, HE HAS SUBMITTED 3 REVIEWS, ONE FROM KH, THE SECOND FROM KEVIN AND THE THIRD FROM RIPPED OFF, ALL YESTERDAY AND TODAY, THIS IS PROOF THAT THIS PERSON IS SO IMMATURE AND THAT WE ARE TELLING THE TRUTH AND THAT HE IS JUST A JACKASS, HE HAS CALLED ME AND BLACKMAILED US THAT IF WE GIVE HIM BACK THE $125.00 HE WILL REMOVE THE REVIEW, WE DO NOT ACCEPT A BLACKMAIL THREAT, WE EVEN OFFERED HIM A CREDIT OF $50.00 TO GET RID OH HIM, AS YOU CAN SEE HE BOOKED THE CAR ON 4/7 WITH A 4/12 PICKUP AND THEN CHANGED THE PICKUP TO 4/16 THAT HE IS AN OUT AND OUT LIAR- - SEE COPY OF CONTRACT POSTED BELOW, WHICH CAME FROM HIS EMAIL. hE EVEN INDICATED TO US THAT HE WOULD KEEP PLACING BAD REVIEWS, THIS PERSON WILL BE SUED FOR THE AMOUNT OF 150.00 ADDITIONAL WHICH SHOULD HAVE BEEN CHARGED MAKING UP THE LEVEL OF SERVICE TO 1-4 DAY PICKUP, AS WELL AS SLANDER. iN HIS LAST REVIEW HE INDICATES THAT WE CHEATED A STROKE VICTIM, THAT IS PROBABLY HIM, SINCE HIS MENTAL AWARENESS IS "NIL". pEOPLE LIKE THIS LIKE TO CAUSE TROUBLE IN ORDER TO TAKE THE GUILT AWAY FROM THEMSELVES.
We were very clear when the contract was sent to the customer in that if you have chosen the wrong service the additional cost would be added at the end, I guess that this person did not read the contract and is now blaming us for doing something wrong, as far as scamming we never scam anyone, we do not have any hidden extras added to our invoices, the only item that we have is 2 different types of services a] standard service 5-10 pickup and b] priority service 1-4 day pickup, the differences are explained in the quotation as well as the contract. The customer placed the order on 4/7 with a pickup on 4/12, and then changed the pickup to 4/16, the car was picked up on 4/18, 2 days after the requested pickup date, if the car was picked up within 1-4 days the additional charge of $275.00 should have been charged , we only charged them $125.00 which they have complained anyway and made the driver miserable and lied to the driver several times, first he tried to give the driver 300.00 and then another amount but never the correct amount, this guy was a crook from the beginning and he says that he is an upstandinding person, we picked up the car on 4/18 and delivered on 4/23 and still he tried cheating us, if necessary we will post a copy of his contract indicating all of the above, as well as any emails received from him, including todays email indicating the above] [order booked on 4/7 [pickup date requested on 4/12 and then changed to 4/16].
These people are probably very aware how to try and cheat people out of the money for the service that they rendered, they look for any type of excuse.
We are presently securing an affadavit from the driver of what took place with this customer at the time of delivery and that he made the driver wait approximately 8 hours playing with the paying of the money, that he is going to the bank to get the money and then comes back with 300.00 instead of the proper amount and then doing the same thing over and over[the customer could have been charged $50.00 per hour waiting time , but nothing was charged.
We will follow this behavior with the military regarding these people, i am sure that the lying and cheating will be welcome information.
Just to go a little further the police were summoned and they instructed the customer to pay the driver the full amount including the priority fee, the reason for this review is that they do not like to pay or hold to the truth, the other items in there review have no validity in settling this matter, they were fully aware of the additional charge for priority and tried to scam us out of the money as they must do with other people that they deal with. Our additional charge was fully legitimate as they knew, but played dumb when the car being delivered. The total price for the move came to $850.00 including the expedited fee and the car was picked up and delivered in 5 days exactly as promised and the customer was notified on 4/21 of the change of price and made no attempt to call or email until it was time to deliver, does that not make you wonder ??????????
copy of complete invoice
Sat, April 24, 2010 9:49:43 AMFw: Order #1271 Invoice from Fairway Auto Transport
From: k h Add to Contacts
To: sales@automovenow.com
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - On Wed, 4/7/10, Fairway Auto Transport wrote:
From: Fairway Auto Transport
Subject: Order #1271 Invoice from Fairway Auto Transport
To: "Jonathan" , "Kevin Heinen"
Date: Wednesday, April 7, 2010, 2:34 PM
Order #1271 placed: Wed Apr 07 12:32:49 PDT 2010
Dear Kevin Heinen:
Please find your order information below. If any information is incorrect please contact us immediately.You must sign the order and terms and conditions and fax back to 321-574-4117. please designate desired pickup date and type of service requested [standard or priority].
Once again, thank you for your business.
Sincerely,
Jonathan
Fairway Auto Transport
Phone: 888-822-2122
Fax: 321-574-4117
Email: sales@automovenow.com
www.AutoMoveNow.com
Pickup Information: Contact Name: Robert Heinen
Address: 1668 W Glendale Ave Room 511
City, State, Zip: Phoenix, AZ 85021
Phone: (602) 750-0655
Email: kkkkev@yahoo.com
Requested Pick-Up Date: 04/12/2010
Delivery Information: Contact Name: Kevin Heinen
Address: 1818 Haeg Dr
City, State, Zip: Minneapolis, MN 55431
Phone: (952) 884-5151
Email: kkkkev@yahoo.com
Billing Information: Contact Name: Kevin Heinen
Address: 1818 Haeg Dr
City, State, Zip: Minneapolis, MN 55431
Phone: (952) 884-5151
Email: kkkkev@yahoo.com
Vehicle Information:
Vehicle Type Vehicle Year Vehicle Make Vehicle Model
Regular SUV 2007 Toyota Highlander
Payment Information:
Choice of Payment: Paypal
Order Deposit: $175.00
Amount C.O.D.: $550.00
Order Total: $725.00
Order Notes:
CONTRACT TERMS AND CONDITIONS: The contract must be signed and faxed back to 321-574-4117 please indicate desired pickup date and service requested [standard or priority]. see below:
1. Fairway Auto Transport Inc. [license # 557953] hereafter referred to as Fairway agrees to have vehicle(s) described on quotation picked up on or about the dates requested, but cannot guaranty any specific pickup or delivery dates. Fairway will transport vehicle(s) on designated reliable carriers to meet shipping requirements. Fairway or its carriers do not guarantee pickup or delivery dates THERE IS AN EXTRA CHARGE FOR GUARANTEED PICKUP DATES [ see below]. All quotations include taxes, insurance and fuel surcharges, except any special services requested by customer, which will be added at time of delivery and disclosed to the customer.
2. The shipping [CARRIER]agreement is subject to all terms and conditions of the carrier's bill of lading. Copies should be provided at delivery.
3. Carrier accepts responsibility of vehicle after preinspection and customer or appointed agent signs inspection form. Carrier responsibility ends when vehicle is unloaded and customer or appointed agent signs final inspection. At the time of pick up, Customer and Carrier will carefully inspect the vehicle for pre-existing damage by completing a vehicle inspection report. The Carrier and Customer will both acknowledge the condition of the vehicle by signing a copy of the bill of lading. After delivery, this process will be repeated with the Customer and Carrier that delivers the vehicle(s). Damage must be noted in the proper place on the bill of lading and signed by the driver and Customer, regardless of weather or time of day. Signing the bill of lading and inspection report without notation of any damage verifies that Customer has received vehicle(s) in satisfactory condition, and that Fairway, Carrier, and their agents are relieved of any further responsibility. Customer MUST check vehicle thoroughly at time of pick up and again at time of delivery.
4. Driver/carrier will drive vehicles on and off the transporter. They will pickup and deliver to requested areas ONLY if safe, unrestricted, and mutually agreeable. It is illegal for any vehicle transporter to be over the approved length or height according to DOT regulations. Low hanging wires and/or trees can damage vehicles and the transporter itself. If you or someone you designate is not available to release or pickup the vehicle(s), they can be driven to designated areas. Any additional charges imposed by the trucking company will be passed on to the customer.
5. All vehicles to be delivered with a balance due must be paid by cash, postal money order, or certified funds only, payable to the trucking company. Deposits are accepted thru the use of Paypal only.
6. Primary insurance for your vehicle(s) is provided by the carrier assigned to your move. Full coverage insurance is provided by carrier[retail value of automobile] a copy of the carrier insurance certificate will be available to the customer after car is assigned to the carrier.
7. It is against DOT (Department of Transportation) Regulations to transport vehicles with any personal items inside the vehicle. The driver has to enter the State Inspection Stations at each state. They can inspect the vehicles at any time and give the Carrier a fine up to $10,000.00 and/or remove the personal items from the vehicle. Auto transportation companies have the authority to transport vehicles only. Also, personal items are not covered under cargo insurance. It only covers the vehicle against transport damage. The company as a courtesy allows the customer to place 100 pounds of personal items in vehicle at their own risk [confined to the trunk].
8. Fairway, Carrier, or their agents shall not be responsible for any of the following:
a- Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tune ups, battery or charging system. (No inspection evaluation is performed at pickup location) therefore Fairway nor its Carriers accepts responsibility for them.
b-Damage not detected at pickup location due to weather, lighting, or vehicle too dirty to inspect.
c-Damage to car phones, video equipment, or any antennas under any condition. It is recommended that you remove them.
d-If you put personal items in the vehicle, you will be responsible for any fines incurred by the carrier, if weight is in excess of 100 pounds allowable. Insurance does not cover personal belongings against theft or damage of any kind, this should be covered by your homeowners insurance or apartment renters policy.
e- Damage caused by fluids or objects flying up from the road, or out of the sky. Glass damage caused by road debris.
f-Damage to cloth or vinyl convertible, T-Tops, boots, bras, caps, or decorative tops.
g-Damage caused by vandalism during transport.
h-Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god.
i-Damage caused by failure of factory tie-downs or pull through frame tie-down holes.
j-Vehicles that have defective or insufficient brakes, parking brake or parking gear.
k-Fairway reserves the right to transport vehicles via another trucking firm.
l-Damages caused on a brokered load become the responsibility of the trucking company hauling the vehicles.
m-Vehicles that are INOPs (Inoperable) at pick up or become inoperable during transport will be subject to a $200.00 INOP fee.
Fairway will not be responsible for rental car reimbursement. It will be necessary for the customer to make transportation arrangements during pick up, transport, and delivery of vehicles.
Fairway will not be responsible for the following:
1-Mechanical malfunctions exhaust assembly, alignment, suspension or tuning of engine.
2-All delivery times are estimated and Fairway does not guarantee delivery on any particular schedule.
3-Damage of any type caused by and/or resulting from any type of weather conditions: (snow, ice, rain, winds, floods, tornadoes, hurricanes, sand storms, act of God, etc.)
4-Damage to convertible tops.
5-Fairway reserves the right to transport vehicles via a sub contractor.
6-Furthermore, the following Terms and Conditions shall apply:
7-If we are unable to secure a carrier for the quoted price, Fairway reserves the right to either refund the deposit in full or request an additional sum of money [with customers approval] in order for the vehicle to get moved.
8-Any and all actions or proceedings shall be tried and litigated exclusively in the State and Federal courts located in Crescent City, Florida. Any right to assert the doctrine of forum non conveniens or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this paragraph is hereby waived.
Furthermore, State and Federal courts located in Crescent City, Florida shall have in jurisdiction and venue over the undersigned for the purpose of litigating any dispute, controversy, or proceeding arising out of or related to any service provided by Fairway. Additionally, it is hereby stipulated and agreed that the law of the State of Florida shall govern over any dispute arising out of or related to any service provided by Fairway. Furthermore the undersigned agrees to accept service of process sufficient for personal jurisdiction by registered or certified mail, to the address set forth below or its registered principal place of business.
Additionally, the undersigned agrees and promises to pay any and all charges incurred for services provided and all costs incurred in the collection of same, including but not limited to reasonable attorney's fees.
9-Based on Customer's acceptance of this agreement, Fairway, and/or Carrier is authorized to operate and transport Customer's vehicle from point of origin to the destination specified in the bill of lading and to drive said vehicle either at origin, destination or between the points of loading/unloading and the points of pickup/delivery.
Whether this agreement was accepted online, or sent to Fairway by mail or fax, Fairway and Customer agree that they have engaged into a legal contract for service. If the Customer acknowledged this agreement online, by mail or by fax, it is considered accepted and binding by both Customer and Fairway whether or not an actual signature appears, once the transport actually takes place[car is picked up].
If you would prefer to fax this agreement, just print it out, sign it , and fax it to 321-574-4117
If order is cancelled within 24 hours after booking , the cancellation fee shall be $50.00, if truck has been assigned $150.00 of the deposit will be forfeited. Cancellation fees for overseas orders will be the full deposit given.
If you have additional questions, please call our office toll-free at 888-822-2122 or access our line online service at our website between the hours of 8:00 a.m. and 9:00 p.m. EST , Monday through Friday, and 9:00 a.m. to 2:00 noon Saturday and Sunday.
Traditionally we are able to pick up your vehicle within 5 business days from the first available date the vehicle is available for pick-up. We will work with you to meet your schedule as much as possible. We offer expedited pickup services at an additional charge, please ask sales person when inquiring. If a customer drops a car at a terminal, the cost will be charged in addition to the fee at time of delivery. Our express services consist of the following: [the customer can choose service at any time, please check yes or no] the below is determined from the first available pickup date chosen by the customer.
THE SERVICE REQUESTED BY THE CUSTOMER MUST BE CHOSEN WHEN BOOKING
a service- 1-4 day pickup $275.00 [yes] [no]
b service- 4-5 day pickup $150.00 [yes] [no]
c service- 5-10 day pickup no additional charge [yes] [no]
In the event that you have not chosen the correct service, it will be corrected for you and charged on delivery. see above
Pick up and delivery times are not guaranteed. They are only estimates. Average transit times are as follows: [variable times]
1000-1500 miles 4-5 days
1500-3000 miles 7-10 days
We have no control over weather conditions, mechanical failures, DOT regulations, road conditions, or other customers' schedules. If you have a specific date you have to have your vehicle picked up or delivered please let your customer service representative know so we can discuss what your options are [see above].
Agreed and accepted [Customer agrees to contract and terms and conditions]
________________________________________date:_________________
No changes can be made to the contract and terms and conditions without the express approval of management in writing.
Please call 888-822-2122/877-877-6209
Fax: 321-574-4117
Copyright © 2009 Fairway Auto Transport. All rights reserved. MC# 557953.
Software Designed and Developed by CarrierSoft.
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| Demanded extra payment at delivery | | Car was late being picked up, although it was end of season in Florida so delays are expected.
We were quoted $625 by Fairway Auto Transport- $175 down and $450 cash to the driver on delivery. When the car was delivered, with a blown rear suspensi... [ More ] | | WE DAMANDED NOTHING AT DELIVERY, THE DRIVER ASKED FOR THE MONEY AND HE INDICATES THAT HE ONLY ASKED FOR WHAT WAS DUE AS PART OF THE CONTRACT. tHIS CUSTOMER SEEMS TO WANT TO DEFRAUD THE TRUCKING COMPANY TO PAY A FALSE CLAIM.
THE BELOW REPLY WAS WRITTEN TO THE CUSTOMER:
I apologize if we did not see eye to eye, but I did tell you that I would contact the carrier and try to find out what had happened. There was no reason to write a review as you did until I got back to you. As you understand the car might have been low to start with and giving the car to the driver without any knowledge that there is a switch in the trunk which controls the suspension is appauling since you knew that the car could be damaged in transport [then you would put in a false claim], when I spoke to you you had no knowledge of this and could not care less, if in fact the driver did this we will give you there insurance company information and you can pursue the claim. As to the additional $100.00, there is no proof of that even happening only your side, you had even admitted that the driver was only given the amount required by the contract and nothing more, when I asked you for the receipt you had replied that only the balance due was paid and that should have been exactly what was contracted for. Again nothing additional was charged, and after speaking to an arrogant person like you I believe that this all a lie, we will contact your father and get his side, you were not even there to verify this.
To make insinuations that not to use us when we had nothing to do with this so called asking for an additional $100.00 and knew nothing about it until you called and told us should not be blamed on us and would not let us get a word in edgewise. As far as the so called damage that you claim we will try it to handle for you as best as possible,even though we think that this is extortion, also keep in mind that the vehicle was 14 years old and probably on its last leg, there are no records nor did your 87 year old father mark the inspection report as such.. And threatening us that your father is a judge and 87 years old is not the way to handle the situation. Your attitude in this matter is appauling
I hope that you have read the contract, whereby it specifically indicates in paragraph# 8a that suspensions are not covered by carrier.
We would like you to remove the review and we will try to get these so called problems resolved as expeditiously as possible.
I proceded to contact the father and agreed that the son would remove this review and we would finish this off, i guess the son who is not even the owner of the vehicle wants to continue
, unfortunately that is a lawyer and can get away with anything ??????????
Jonathan [ view ] |
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| LIARS!!!!!!!! | | This company is NOT a member of the Better Buisness Bureau as they boldly advertise on their web site.
Jonathan would NEVER let me talk to anyone but him, not until MULTIPLE attempts did he give me a name of Ralph and Liz. Which is questionable t... [ More ] | | This was never a customer that we shipped, if in fact we did take a deposit it was fully refunded, since the car was not done, she tried to force the order on us and we could not take it due to the price. Checking our records it indicates that the $200.00 deposit was refunded on 4/5/10. There is no
reasonable reason this person is lodging a complaint other than pure
vindictiveness because we could not move her vehicle and we told her
that repeatedly. She booked the order online and paid her own deposit on line thru paypal, when we saw that we could not do it we cancelled and refunded the depoait.
This person ranted and raved when she was told that we could not get a truck to move her car and said that she was goping to report us to every agency. [ view ] |
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| AWESOME!! | | I wish at this time to thank Jonathan and the staff of Fairway for their cooperation and help with moving my vehicle from Maryland to San Francisco, they were available each time I called. The car was picked up and delivered as they promised with no... [ More ] |
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| Just Right! | | To be as simple as possible....they were straightforward...honest..and reliable. I didn't feel like I was being sold. I felt like they had a good service and they could help me....and they followed through with action. Every time I called my quest... [ More ] |
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| very professional | | Th e company as a whole was very professionaL and courteous the customer service was able to answer All my questions and track the vehicle very quickly. The driver was very professional and handled the car with carcare during the loading and unloadin... [ More ] |
| | | derek | | 2/11/2010 5:17:00 PM |
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Archived Reviews
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