Express Auto Transport 
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| Location: | 9772 Princeton-Glendale Rd
Cincinnati, OH 45246 | | Phone Number: | (800)405-0914 | | Secondary Phone Number: | (513)881-1900 | | Web Site: | http://www.expressautotransport.com/ | | Email Address: | service@expressautotransport.com | | Time On Site: | 5 Year(s), 9 Month(s). Since 3/27/2003 4:52:00 PM | | MC Number: | MC-459071
 View government license and insurance information. | | Company Type: | Broker/Carrier |
MISSION STATEMENT
Investing in our customer's satisfaction is the best way to maximize our success.
At Express Auto Transport, our high standards of integrity mutually benefit our customers and our business. Specifically, our commitment is:
to provide timely and attentive service through positive, proactive and honest communication;
to sustain ethical, long-standing business relationships,
to promote ongoing personal and professional continuous improvement; and
to demonstrate appreciation to those who have contributed to our success.
To our customers, vendors, and employees, we are dedicated to working cooperatively to deliver the highest quality of service possible. |
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Have your own experience with Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*):  
420 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Express Auto Transport reports that they have an average of 11000 customers per year. Currently, this site has 405 reviews posted by individual customers for the past 365 days. So approximately 3.68% of Express Auto Transport customers have posted a review.
This means that 96.32% percent of their customer’s opinions are not represented on this site. |
| GREAT SERVICE | | Larry was on the ball, returned my call everytime same day. Driver maintained contact with me daily. I was surprised to have received my truck so soon. Paid for it Saturday night it was delivered the following Sunday. Great Price, Great Service. [ View ] |
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| no problems | | They were very professional and did everything we asked. We were very pleased. We found another transporter that cost less, but the reviews and BBB rating scared us off. We would definitely trust them again. [ View ] |
|  | | blake | | 10/9/2008 8:16:00 PM |
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| Good Service | | Customer service with Lynnette Miller was probably the best customer service I have ever had before. The driver was awesome and very coopertive too. I would definitely use this company again myself if I ever had to deliver a vehicle again, and i defi... [ More ] |
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| Motorcycle | | I was very pleased with the overall service, Excellent commuication and update thru-out the process. Outstanding company and company. The hauler took very good care of my mtorcycle and very informative of his destination and time. [ View ] |
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| A+ Company | | I was very empressed with the speed and customer service of this company. If in the futre I need another vehicle shipped I will use express auto transport. [ View ] |
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| great to deal with | | Great to deal with. Dispatched same day, picked up 7 am next day and delivered next evening. 1300 miles and best rate. AAAA++++. Best transport company I've delt with. Some of the other companies took as long as 3 weeks to dispatch. [ View ] |
| | | Michael Darby | | 10/7/2008 2:22:00 PM |
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| transport | | Express Auto Transport was very helpful in getting the vehichle shipped to me. I live in a remote area of the Upper Pennisula of Michigan. It did take a little bit to find a driver to bring it up to this area, but I was satisifed with the way the veh... [ More ] |
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| Would do business with again! | | Express AUto Transport were very honest, straight forward, and direct in their business. their prices are good and I would recommend them to anybody, I would also use them myself again. [ View ] |
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| Review | | Jim did a great job moving the motorcycle. I had a pretty busy schedule, but he was able to work around it and get the bike delivered. I would definitely use him again and would recommend him to anyone that needed to have a bike transported. [ View ] |
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| Great Customer Experience | | I have worked with several transport company and Express Auto kept me better informed through every step of the transport. I would definitely use them again. [ View ] |
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| Moved the Impossible! | | Rob and Steve bailed me out big time on a move that two other brokers were not able to get done. They priced the car right and told me what I needed to hear, not what I wanted to hear. I appreciated the honesty and have turned a lot more of my busi... [ More ] |
| | | Nick Liaromatis | | 10/3/2008 12:49:00 PM |
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| AUTO TRANSPORT | | I WOULD RECOMEND THEM TO ANYONE WHO ASKS. VERY GOOD SERVICE . PRICES ARE VERY AFFORDABLE.THEY ARE PROMT ON TIME.AND USUALLY EARLY WITH PICK UP. I ONLY WISHED I COULD HAD A CLOSED CARRIER, BUT ASIDE FROM THE DIRT IT WAS SAFE AND SOUND.I HOPE I CAN DO ... [ More ] |
|  | | TODD | | 10/3/2008 12:01:00 PM |
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| Great service from outstanding people !! | | Express Auto Transport was a delight to work with relative to picking up and delivering the 1977 VW Beetle that I purchased on EBay. The transport company that Express Auto arranged for, Lighthouse Transport Company, was an absolutely first class ca... [ More ] |
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| Excellent Company | | Wonderful company. Everything went fast and smooth. Would use again without a doubt! Very cheap prices to ship vehicles. Excellent communication before, during and after shipment. [ View ] |
| | | Angela Lykins | | 10/2/2008 1:53:00 PM |
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| Total Satisfaction!!!! | | Not often do I take the time to show my appreciation to someone that has gone above and beyond their duties. I don't because great customer service seems to be a thing of the past. Then I came across Cathryn (Cat) when I decided to transport my c... [ More ] |
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| Order# 8092412837 | | initially I had spoken to another individual during the evening shift. That person informed me that there would be no problem with the pickup date or delivery date. As it turned though, it can sometimes be difficult to get a carrier on short notice. ... [ More ] |
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| Review | | Company sent an Email prior to pickup, stating when pickup would occur. Got a phone call from the fellow in Ohio saying the pick up was on schedule, the driver was there to take transport. Got a call from the driver several hours later, telling me wh... [ More ] |
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| Car Delivery | | Very satisfactory! I did not have any problems. Car was delivered on time. Service was good. I would use this service again. No problems whatsoever. [ View ] |
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| Hi | | Tonia is really nice and help me with thing. I really like the way she talk to me. Hope I can work with her next time too. You are really good in talking with people and know how to solf problem out.
Thank a lot Tonia [ View ] |
| | | Jason | | 10/1/2008 1:45:00 PM |
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| Car Transport | | Great customer service. No hidden fees like some carriers. BBB highly rated - I checked before using.
Driver was top notch. Was 4 days early on delivery for a transport of 2200 miles.
They did door to door pick up and delivery, plus put my car ... [ More ] |
| | | Ms. Travis | | 10/1/2008 1:29:00 PM |
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| Expess Auto Transport | | Despite the latest hurricane to pass through Texas my bike was picked up on time. I was notified of progress by email and the bike delivered on time with no problems. I would definately use the service again. Easy, affordable, and customer oriented. ... [ More ] |
| | | Tony | | 9/30/2008 11:54:00 AM |
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| Transport | | Great job, good people to deal with. Was kept informed of every step of transport from start to finish. Good customer service department who will answer all questions at any time. [ View ] |
| | | Tom Helms | | 9/30/2008 7:40:00 AM |
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| Transport of BMW Z3 | |
When I first contacted Express Auto Transport I spoke with Gary at extention 2037.
Gary took all of the information needed about transporting a 2000 BMW that I was buying and was located in Marion Mass. and was to be transported to ... [ More ] |
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| Great Service | | Second time transporting my car, first time with Express Autotransport. Service and delivery time were great. Only company I could find to pick-up my car with less than 48 hour notice. [ View ] |
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| Custom Chopper Transport | | I chose Express Auto Transport to ship my custom chopper from Ohio to Texas, and I am so glad I did! The representative I spoke to, as well as the customer service department was extremely helpful and friendly. They went out of their way to make su... [ More ] |
| | | David | | 9/29/2008 3:07:00 PM |
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| My Experience | | Tommi did a great job helping me understand the process and follow-up was great. Thanks Tommi !!!!
I would use Express Auto TYransport again !
She clearly understood my issues when another carrier had failed to find a driver to pick-up my 53 Ch... [ More ] |
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| Correspondence | | The hold times on the phone were a bit long sometimes and when I was transfered, I wasn't explained why or where I was being transfered.
My biggest complaint is that we were NEVER updated or kept informed of the process. Once I made initial ... [ More ] |
| | | Bill's Trucking & Excavating | | 9/28/2008 8:23:00 AM |
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| Transport car from Kentucky to Idaho | | I went Express AutoTtransport to get my Car moved from southern Kentucky ,and delivered to the northern Border in Idaho .
Well the car just sat for an entire month and never moved . I was offered a reasonable quote,and I didn't mind paying more... [ More ] | | Express Auto Transport regrets the difficulty Rick experienced in having his vehicle transported from Kentucky to Idaho. However, some of the information he has posted is not correct. Express Auto Transport is not a broker. We have a fleet of trucks,... [ More ] |
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| Poor Service | | My motorcycle was picked up late, dropped off late and very bad customer service. I would never use or recommend this company again. I paid $695 for delivery but could've paid less for the same type of service and length else where. Besides not g... [ More ] | | Express Auto Transport regrets that Carlos feels unsatisfied with the service he received from Express Auto Transport. Carlos claims he was guaranteed a specific pick up and delivery dates. Express Auto Transport does not guarantee dates with our sta... [ More ] |
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| Express Auto Transport | | I have used Express Auto Transport approximately eight to ten times in the past four or five years and I have always found them to be courteous on the phone and efficient in getting my cars transported in a timely and safe manner and at a reasonable ... [ More ] |
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| Great service | | I am very pleased with this company and glad that I was introduced to them. They came on time to pick and delivered it on time. My son was so happy to receive his car and he said the driver was very personable. I felt completely comfortable when the ... [ More ] |
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| Auto Express Transport Review | | This was my first time in using an auto transport service so I did not know what to expext. The sales staff was friendly and honest and assured me that they were insured which put my mind at ease. The car was delivered within 1 week of when I first c... [ More ] |
| | | Mark B. | | 9/26/2008 5:52:00 PM |
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| Review | | The only problem i had was that this was an international pickup, and i had expressed very clear instructions as too when the car had to reach the border..Apparently the information was not given to the driver and the car ended up at the border on a ... [ More ] |
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| Great | | Everyone at Express Auto was excellent. I believe the driver could have been more communicative to let me know what was going on. I was told the expected delivery was September 24. That was changed to September 25 between noon and 3:00 p.m. Then ... [ More ] |
| | | Julie | | 9/26/2008 10:37:00 AM |
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| Motorcycle transport from seller to me, | | I was delighted to hear the base price quoted was the only price I needed to pay. No extra handling fees or taxes to mess with. There was one miss-communication with the second contact person which was resolved quickly. After that, I was contacted... [ More ] |
| | | Terry | | 9/25/2008 11:29:00 PM |
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| auto transport | | The car was picked up in a timely manner and delivered in a timely manner. The driver was good about getting the car as close as possible to the pick up and drop off locations. [ View ] |
| | | T. Cass | | 9/25/2008 8:16:00 PM |
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| 1975 Mini transport SC to FL | | I was notified that the 1975 Mini was tentatively scheduled to be picked up on 23 September and delivered to my address on 25 September. I was told that I would be kept abreast of the status of my shipment.
The 1975 Mini was picked up as notified... [ More ] |
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| overall experience | | my dealings with express auto transport were excellent, our deal was a little unusual in that two cars were involved, one from kentucky to texas and one from texas to kentucky. As it turned out both were picked up within a day of each other and deliv... [ More ] |
| | | michael goldman | | 9/25/2008 6:32:00 PM |
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| Holy Batmobile! Better late than Never! | | I Was told the Batmobile would leave Arkansas on three diffrent dates and I received an email conformation each time for pick up and a delivery dates. The seller was never contacted untill a day after the 3rd and last notice. I had to call to find o... [ More ] |
| | | Jim Mortensen | | 9/25/2008 12:28:00 PM |
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| REVIEW | | TO WHOM IT MAY CONCERN: First let me say that it was a very refreshing and unsual surprise, to have my car arrive ahead of schedule. It was delivered very professionally by an excellent driver/transporter. He was friendly, competent, courteous, an... [ More ] |
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| My excellent experience with Auto Movers | | Excellent communication from the time of ordering the pick-up to time of delivery. Was able to speak to the driver directly once vehicle was picked up. Driver was professional and curtious and very customer service oriented. Our vehicle arrived in ex... [ More ] |
| | | criss owens | | 9/24/2008 2:20:00 PM |
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| review | | I appreciate their hard work and dedication. The driver communicated with me several times to ensure that everything was taken care of. He even delivered the vehicle on his day off so that the customer (whom the vehicle was being transported to) coul... [ More ] |
| | | Louis Formato | | 9/24/2008 10:33:00 AM |
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| 2008 yamaha raider | | This was my first experience in shipping my vehicle I was very please with the service. It took alittle longer than aspected, but that was NO Problem, the price was great and the condition and how my bike arrived, I was very please with the shipment ... [ More ] |
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| Motorcycle Shipping | | The customer service agent that booked my shipping was friendly and extremely knowledgeable. She was able to answer all of my questions. I chose to use this company because there was not a long wait time before pick up and delivery to me. Other co... [ More ] |
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| Getting my Aprilia | | I chose Express Auto Transport, even though they were one of the pricier shippers I contacted. But in all sincerity, you get what you pay for. I bought my bike in flawless condition and that's exactly how I received it. I would definitely recomme... [ More ] |
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| Transport of BMW from Maryland to New York State | | I did not pick the cheapest carrier and I think that worked out very well. They were approximately $60.00 more than the low quote . My contract number with them was Y8090119361.The transport co. had to work around the schedule of a doctor who was on ... [ More ] |
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| Five Stars!!!! | | Melissa,
The transport went better than I ever could have imagined. You were right......it WAS simple and effortless (for me at least). It was really cool to see my car on the transport, knowing it had just finished a long trip from Alabama.
The... [ More ] |
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| Great shipper | | Would use again. Shipper was very friendly, came to the exact place where I requested. Truck was in great shape, nothing stolen or out of place. Picked up on time, was friendly to the shop where the truck was. Also a very reasonable quote, and I had ... [ More ] |
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| Express Auto Review | | The driver Clarence went through great lengths to make this an easy safe process. He met my elderly father at the destination on time and with plenty of communication. He delivered the vehicle earlier than expected and remained in communication wit... [ More ] |
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| express transport review | | THE TIMELINESS WAS JUST AS PROMISED. WE RECEIVED EMAIL UPDATES STATING APPROXIMATE PICK UP TIMES AND DELIVERY DATES ALONG WITH WHAT LOCATION OUR VEHICLE WAS IN ALONG THE WAY.
OUR REP WAS INFORMATIVE OF THE CHARGES AND WHEN WE WOULD EXPECT THOSE C... [ More ] |
| | | BOB STEENBLOCK | | 9/22/2008 2:48:00 PM |
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