Express Auto Transport 
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| Location: | 9772 Princeton-Glendale Rd
Cincinnati, OH 45246 | | Phone Number: | (800)405-0914 | | Secondary Phone Number: | (513)881-1900 | | Web Site: | http://www.expressautotransport.com/ | | Email Address: | service@expressautotransport.com | | Time On Site: | 5 Year(s), 7 Month(s). Since 3/27/2003 4:52:00 PM | | MC Number: | MC-459071
 View government license and insurance information. | | Company Type: | Broker/Carrier |
MISSION STATEMENT
Investing in our customer's satisfaction is the best way to maximize our success.
At Express Auto Transport, our high standards of integrity mutually benefit our customers and our business. Specifically, our commitment is:
to provide timely and attentive service through positive, proactive and honest communication;
to sustain ethical, long-standing business relationships,
to promote ongoing personal and professional continuous improvement; and
to demonstrate appreciation to those who have contributed to our success.
To our customers, vendors, and employees, we are dedicated to working cooperatively to deliver the highest quality of service possible. |
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Have your own experience with Express Auto Transport to share? Click Here to add a review. Overall Rating:  
320 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Express Auto Transport reports that they have an average of 11000 customers per year. Currently, this site has 306 reviews posted by individual customers for the past 365 days. So approximately 2.78% of Express Auto Transport customers have posted a review.
This means that 97.22% percent of their customer’s opinions are not represented on this site. |
| Express Transport and Maria K | | This was the first time I ever used a transport co to move a vehicle. I was to say the least nervous. Maria K talked me through every step of the way. She kept me informed via email and phone calls. When I had a question my call was returned within 1... [ More ] |
|  | | Attila J Forgo | | 9/21/2008 10:49:00 PM |
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| vehicle transport | | i purchased a truck on ebay found this transport service they put me through lynette miller who quoted me a wonderful price to ship it from Newyork to kentucky if you need something transported I would contact her at 513-881-1985 she will work with y... [ More ] |
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| snowmobile | | very fast and correct shipping. good price , driver was very helpful , everything was perfect ,delivery time from South Dakota to California - only 3 days! no damages on the snowmobile even it is very hard to load and unload from the truck.communicat... [ More ] |
| | | Boyan Dimov | | 9/19/2008 8:01:00 PM |
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| 10 Day Guarantee Is Worthless | | We were told that if we paid a $500 premium, our car would be delivered in ten days or less.
10 days came and went with no sign of the car. Phone calls to our primary contact, Maria, were not returned in a timely manner.
Yesterday evening (1... [ More ] |
|  | | Angus and Joanna | | 9/19/2008 4:12:00 PM |
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| Great Service | | Express Transport gave me great service moving my E-Bay purchased electric car from Georgia to Oregon. The good service started with my initial phone contact over Labor Day weekend. The pick-up was on time and courtious, the arrival was 5 days ahea... [ More ] |
| | | Rick | | 9/19/2008 11:05:00 AM |
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| Jensen-Healey shipment | | The company provided the best service it could under the circumstances. The shipment was made during the weeks we had two hurricanes (Hanna And Ike) in the east and south. The driver did the best he could to deliver the vehicle safe and without damag... [ More ] |
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| Good Service | | The best customer service you can ask for. No run arounds like most companies I tried to hire and the were very very fast to deliver my H1 hummer to me while everyone else said they could'nt cause of the size and wieght of the vehicle. Overall ra... [ More ] |
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| we were glad to have found this transport service | | We were told, pickup would be sooner, but overall, they found a company that would deliver our custom chopper. The driver from Gran Turismo Motor Sports, contacted us & gave us his cell phone number, so we were assured our bike was on its way, a... [ More ] |
| | | Wendy | | 9/17/2008 12:22:00 PM |
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| dear express transport | | i loved your service on shipping my crf450 ffrom the east coast however the shipping price 745 dollars is way too much i should have shopped around a little ...i mean cars only cost 900-1100 and my bike is the fraction of the size???
but other tha... [ More ] |
| | | Adam | | 9/16/2008 10:39:00 PM |
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| Scheduling | | EAT took 10 days to locate a suitable transported to my destination, I had to keep calling for updates very often after the 4th day after deposit was made.
The contracted carrier doing the Job was great and kept me updated all the way through. My p... [ More ] |
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| Vehicle Pickup | | They kept their orginal estimate when other companies changed theirs. They kept me informed the entire time from pickup to delivery. When they say door to door, they mean it. I can't say enough about the company. [ View ] |
| | | T Knowles | | 9/15/2008 10:32:00 AM |
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| Great service! 100% satisfied | | I bougth a car in Michigan i hired Express to move my car to Texas. At the beginning i hired express because the good price, but at the end i can tell you that i'm 100% satisfied with the express service.
My Customer service rep, always was in... [ More ] |
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| CBR 600 F3 | | This company was a real pleasure to work with. In the future if i ever buy anything and need it to be shipped i will use this company. I love the service the way that i was treated and dealt with. I felt like a real high class customer.I love the fa... [ More ] |
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| 1993 Nissan Pick Up Delivery | | The truck was picked up on time. The truck was delivered one day late due to delivery truck problems. This was not an inconvienence to me. The price was reasonble. [ View ] |
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| review experience | | the auto transporter was honesty from start to finish. they picked up on time and del. on time they called to let me know were the car was.the price was right. there was no damage to the car. [ View ] |
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| 2003 HD dyna wide | | I was very happy with the service provided by Express Transport, in hauling my bike . Everything went smoothly and I couldn't be happier. I would be glad to use this carrier again and would recomend them to any and all of my friends that are in ... [ More ] |
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| Motorcycle Transport | | The whole experience was great! They worked with us to get the extra parts for the motorcycle shipped along too. They were prompt and very professional about everything.
Thanks for making it so easy!! [ View ] |
| | | chammond | | 9/12/2008 12:06:00 PM |
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| GREAT! | | Great Customer service! Tommi kept me informed! great company and ontime!! There was problems with the place we bought our vehicle from and the driver stayed for 6 hours to pick it up. He also called and kept me informed on where he was and what type... [ More ] |
| | | Jennifer Bougalis | | 9/12/2008 10:55:00 AM |
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| Bradley GT | | Rob, was very good in helping me obtain information about my order and he promptly returned phone calls and e-mails. Rob, answered all questions and has excellent communication skills.
I would recommend your company based soley off the help that I... [ More ] |
| | | Mike Sulla | | 9/12/2008 7:13:00 AM |
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| GREAT SERVICE | | I SHIP APPROX. 12 VEHICLES PER MONTH AND HAD USED ANOTHER COMPANY EXCLUSIVELY.THE SERVICE I HAD BEEN GIVEN BY THEM HAD BEEN OK AT BEST.MY EXPERIENCE WITH EXPRESS AUTO TRANSPORT WAS MUCH MORE THAN I HAD EXPECTED.THE DRIVER WAS VERY COURTEOUS AND I WAS... [ More ] |
| | | BOBBY LAYMAN PONTIAC-CADILLAC-GMC | | 9/11/2008 10:48:00 AM |
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| service was good | |
The transport driver was a great guy.We put the wrong name on the check ,and the owner of the transport co. was very rude to my wife when he called. [ View ] |
| | | Rick Hewell | | 9/10/2008 7:00:00 PM |
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| Transport | | Just wanted to say Thank You Tommi for a job well done,It was so easy dealing with you with great service and help picking up this truck.Going out of your way to set of this delevery meant alot to me and the customer purchasing this truck.Will call y... [ More ] |
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| good, but wished better rate | | good job, excellent customer service (melissa), but i was hoping that the rate goes lower since my friends get better rates, still i prefer if a company operates 24/7 and you can contact them anytime day and night even weekends [ View ] |
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| vehicle transport | | I was told that pickup time would vary.( I accepted that) I was told that a lot of time is spent on the phone by the agent. (accepted that). I made contact and left messages for return calls. When I was notified that pickup was to take place it didn&... [ More ] |
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| transfer of a vehicle | | this was a very good idea i am pleased with the transport i would do it again and it was a good price at that. i would use it again the people were very helpfull and curtious and would do any thing for the buisness. [ View ] |
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| easy way to go | | everyone I had contact with was very professional to deal with pickup was on time and I was notified when bike was picked up and also before delivery. This is a trouble free way to ship your car or motorcycle. My driver from J & B Transport let m... [ More ] |
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| 1966 Plymouth delivery quote 809027258 | | All I can say is that everyone with you Company was very courteous and knowledgeable. Everything was done as quoted and met all my expectations. The transport driver, sorry I forgot his name, was very professional, courteous and contacted me acording... [ More ] |
| | | Ron Hinson | | 9/9/2008 4:34:00 PM |
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| car delivery | | This was the first time that I had a car delivered and I must say that the expearince was very well. Tommy and Lynette were great to work with. They kept me informed though all of the job.They were a pleasure to work with and I would reccomend they f... [ More ] |
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| Great People | | Express Auto Freight was great to work with. I would use them again. I wish I could say the same for the person I bought the car from. Because of problems with the seller we had to reschedule twice and get a wrecker to get the car out of the yard. T... [ More ] |
| | | Jeff Treml | | 9/9/2008 1:36:00 PM |
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| auto transport | | Overall experience was very positive. Took a little over a week to get the car picked up, but once done, the updates were on time and delivery went smoothly. Would definitely recommend people to Auto Express Transport. [ View ] |
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| Model A delivery | | My first contact was with Tommie. The car was purchased on E Bay. She new all the info of where to pick up and where to deliver when I spoke to her. Very helpful did a great job setting things up for shipment. Rob was helpful, took a few days longer ... [ More ] |
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| Express Auto Transport review | | I used Express Auto Service to ship my son's car from Austin, Tx to Iowa City, IA. My son flew to Iowa City 2 weeks earlier to attend Med School.
Our decision to use Express Auto Service was based on the reviews and the fact that they are recom... [ More ] |
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| Triumph TR6 Transport | | I won an auction on Ebay for a Triumph TR6. This was the first vehicle I have purchased on Ebay and of course it was 1600 miles away from my home. I chose Express Auto Transport from the shipping quotes on the listing. The EAT Customer Service Agent... [ More ] |
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| Very Happy | | I called for an initial quote and spoke with Tommi and she was very helpful and a pleasure to speak with. She gave me all of the necessary information I needed and after speak with her I felt that I was dealing with a first class company and I felt t... [ More ] |
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| towing | | I often experience anxiety anytime I travel. However, this trip went beyond my usual experience. My car broke down on the South Carolina Army Base as I arrived for my son's Basic training graduation. While I attended Graduation the MP's ha... [ More ] |
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| Length of time to assign to carrier | | I placed the order on August 5 and the carrier wasn't dispatched until August 27. By late August weather conditions in Florida were becoming a factor which added to the delay. I expected the carrier to be assigned within 10 days and it took twi... [ More ] |
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| Rob | | Rob was VERY personable on the phone....He also called back to make sure I got all the info. I would definately use the copy again....I would also give Rob 5 stars! [ View ] |
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| No pickup - No credit back | | I contracted with Express Auto Transport on 24 Jul 2008. I gave them 15 days to pick up my car but they were unable to do so. Sonja then told me they would refund my deposit of $295. I called seven days later and was told it can take 7-10 business... [ More ] |
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| 1963 willys | | very happy with results. autowas recieved at a reasonable time, and was in very good shape. no damage was done by shipping it on an open carrier.it was delivered right to my door,with plenty ofnotices when it was to be delivered.i have used this carr... [ More ] |
| | | robert ziemer | | 9/8/2008 4:25:00 PM |
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| customer feedback | | This was my 1st experience with contracting with a carrier without seeing a representative or visiting the company in-person. My experience was a good one and I would recommend Express Transporter to other clients. [ View ] |
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| 69 corvette transport | | Maria was knowledgeable and professional. There was a couple of problems with car mechanicaly and EXPRESS TRANSPORT had to return 3 times to get it! (69 vette project) They were excellent about it! They put car on last and delivered straight here and... [ More ] |
| | | dj mcclarin | | 9/8/2008 3:59:00 AM |
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| Re Transport | | Once a date was set they were on time and did a very fast job of getting it there. I have one more car to move and will use Express Auto Transport again. The price of moving the car was cheap compared to flying down and trying to pick the car up myse... [ More ] |
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| auto transport | | The transport contact person , his name is Larry Iori, is very knowledgable and very effective in arranging prompt and curteous service, as at this time for my vehicle to be timely picked up in Colorado Springs, CO, from Pikes Peak Motor Company and ... [ More ] |
| | | J. Moor | | 9/5/2008 1:52:00 AM |
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| Vehicle Transportation | | I was assigned Lynnette Miller as my Customer Service Representative back in May when I purchased the vehicle. The seller of the vehicle had to fix a mechanical problem with the vehicle which required obtaining parts from Japan. For this reason, th... [ More ] |
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| 1968 MERCURY COUGAR XR-7 | | Having never transported a vehicle cross country (WA to NY) before I was a little skeptical about having someone I didn't know make the move for me. Right from the start Steve made me feel comfortable with the fact that they would take care of m... [ More ] |
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| SERVICE | | Our credit union had never had to do this before. It was very cost and time effective. The price was very good and the vehicle arrived when we were told. [ View ] |
| | | KATHY SHELLABARGER | | 9/4/2008 3:52:00 PM |
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| Not dependable | | I filled out a form on the Internet to get quotes for transporting a vehicle from Mooresville NC to Gillette WY. I work for a GM dealership and was getting the vehicle transported for a customer. I received my quote on July 28th and booked with the... [ More ] |
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| Moving my '96 Jaguar VDP | | From the first contact with sales (Steve S.) through the last contact with Mike W. I felt I was well treated and well informed.
The delivery was delayed by nearly a week. I would have prefered it to be on time. However, the car was well cared for d... [ More ] |
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| MY EXPERIENCE | | INITIAL CONTACT VERY NICE PERSON ON PHONE
PICK UP TOOK LONGER THAN EXPECTED
EMAILED SEVERAL TIMES WITHOUT RETURN MUCH LATER
FINALLY HAD TO CALL TO FIND WHEN PICK UP
WAS ABOUT TO LOSE PURCHASE OF CAR BECAUSE OF PICK UP DELAY
DRIVER VERY NICE
... [ More ] |
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| Motorcycle Transport | | I was very happy with the transport of my motorcycle, from Florida to South Carolina. The turn around time from the time I placed the order was excellant. It was in my Driveway in a matter of 3 days. actually at 8:30 am saturday. morning. I was exsta... [ More ] |
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