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Express Auto Transport 

Location:9772 Princeton-Glendale Rd
Cincinnati, OH 45246
Phone Number:(800)405-0914
Secondary Phone Number:(513)881-1900
Web Site:http://www.theexpressauto.com/
Email Address:service@expressautotransport.com
MC Number:MC-459071
 View government license and insurance information.
Company Type:Broker/Carrier



MISSION STATEMENT Investing in our customer's satisfaction is the best way to maximize our success. At Express Auto Transport, our high standards of integrity mutually benefit our customers and our business. Specifically, our commitment is: to provide timely and attentive service through positive, proactive and honest communication; to sustain ethical, long-standing business relationships, to promote ongoing personal and professional continuous improvement; and to demonstrate appreciation to those who have contributed to our success. To our customers, vendors, and employees, we are dedicated to working cooperatively to deliver the highest quality of service possible.
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Overall Rating:


53 ratings & reviews posted


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  • Do The Reviews Accurately Represent This Company?
    Express Auto Transport reports that they have an average of 11000 customers per year. Currently, this site has 44 reviews posted by individual customers for the past 365 days. So approximately 0.40% of Express Auto Transport customers have posted a review.

    This means that 99.60% percent of their customer’s opinions are not represented on this site.
    Next Reviews on Express Auto Transport
    Subject:Delivery of 1989 Dodge Dakota Sport Convertible
    Review:Pickup of my truck exceeded expectations - picked up the DAY after order was put in. Tommi was GREAT & VERY helpful when I placed the order & got the paperwork moving IMMEDIATELY !! (ask for her at 800-209-5042 x2033 if you call for a quote -... [ More ]
    Rating:
    Poster:Chris Scala
    Date:5/13/2008 4:34:00 PM
    Subject:Transport of 2 Vehicles
    Review:It was a real pleasure to work with Tommi at Express Auto Transport. Having vehicles transported created anxiety for me, but the communication between Express and me was very comforting. I was always treated courteously and promptly. When the cars... [ More ]
    Rating:
    Poster:Karla Sheridan
    Date:5/12/2008 6:25:00 PM
    Subject:review
    Review:excellent service.A+++ I did receive the car on time my wife was happy.can i ask for anything more?well.this sevice was great i will use it AGAIN.excellent service.A+++ I did receive the car on time my wife was happy.can i ask for anything more?well.... [ More ]
    Rating:
    Poster:val
    Date:5/12/2008 5:35:00 PM
    Subject:Great Service
    Review:I purchased a car on e-bay in Texas and needed to get it back to Minnesota. I used the link from e-bay to get a quote on shipping from Express Auto Transport. I was surprised the quote was about the same as what it would cost me to drive down and dri... [ More ]
    Rating:
    Poster:Mike
    Date:5/12/2008 2:21:00 PM
    Subject:Some issues, But delivery was made.
    Review:I purchased a vehicle on Ebay and seen that they perfer Express Auto Transport as the delivery company. I was assured that from Texas to just outside of Kansas City Missouri would take less than 7 days. Well the day after placing the order they had d... [ More ]
    Rating:
    Poster:Kenneth
    Date:5/11/2008 4:37:00 PM
    Subject:Vehicle Transport
    Review:Overall it was excellent to do business with Express. The pick up and delivery was very quick. I would not hesitate to use Express again and again. [ View ]
    Rating:
    Poster:Delbert Zimmerman
    Date:5/11/2008 3:37:00 PM
    Subject:Great service
    Review:Staff at Express Auto Transport was a great help. The driver, Dennis from M&N Auto Carriers was incredibly patient when keys were not left with the vehicle and he was forced to wait for their arrival. I would definitely use them again. [ View ]
    Rating:
    Poster:Bob O
    Date:5/11/2008 9:53:00 AM
    Subject:Review
    Review:Very happy with Tommi and Lynette service and help. Thought delivery time could have been quicker, paid $105 surcharge for transport to North Dakota and car was 3 days later than estimated scheduled delivery date. Other than that overall service wa... [ More ]
    Rating:
    Poster:Jim Hatzenbuehler
    Date:5/10/2008 9:45:00 PM
    Subject:Transport of Van
    Review:My experience with Express Auto Transport was really good. The people from the first contact to the delivery driver all were helpful and efficient. The van was picked up on time (actually a little early) and delivered on time in excellent shape. ... [ More ]
    Rating:
    Poster:John H
    Date:5/10/2008 4:20:00 PM
    Subject:First time user
    Review:Never having used a transport company before, I was a little nervous about contracting over the internet. Tommi, the person I dealt with on the phone made the whole operation simple. The move was arranged sooner than I expected and everything on the ... [ More ]
    Rating:
    Poster:Jeff Kinzie
    Date:5/10/2008 8:30:00 AM
    Subject:vehicle transport
    Review:I purchased a truck on Ebay. Ebay referred me to three transport companies for consideration of moving the vehicle. After looking at all three companies criteria I chose Express Auto Transport. I really didn't know anything about either firm b... [ More ]
    Rating:
    Poster:Baxter Sherrill
    Date:5/9/2008 8:13:00 PM
    Subject:No Customer Service Here
    Review:I chose this shipper as I thought they might be more reputable as a preferred ebay provider but I'm now surprised that ebay recommends them at all. I was initally quoted a 10 day period for pick-up for my covered tranport. When it got to be 7 o... [ More ]
    Rating:
    Poster:Tim
    Date:5/9/2008 5:50:00 PM
    Subject:Solid Service
    Review:Express did exactly what I needed them to do - pick up my car when I left Ohio, and deliver it to my new address when I arrived in San Diego a few weeks later. After arriving in San Diego, I enquired about when my car would be delivered, and they de... [ More ]
    Rating:
    Poster:Josh Balar
    Date:5/9/2008 4:14:00 PM
    Subject:EMPLOYEE RECOMMENDATION
    Review:WE HAVE WORKED WITH THIS COMPANY AND LYNETTE FOR OVER FIVE YEARS. IT IS ALWAYS A PLEASURE TO WORK WITH LYNETTE AS ONE OF THE OUTSTANDING EMPLOYEES OF EXPRESS AUTO TRANSPORT. SHE IS ALWAYS WILLING TO HELP IN ANY WAY POSSIBLE, HAS THE CUSTOMERS WELL ... [ More ]
    Rating:
    Poster:don
    Date:5/9/2008 1:38:00 PM
    Subject:Driver Reviews
    Review:I think I have found the best transport company to work with. As a transporter myself and frequent contractor I enjoy working with Express Auto. Their customer service department is second to none, especially Lynnette, who always goes the extra mi... [ More ]
    Rating:
    Poster:Kelly Mastin
    Date:5/9/2008 12:29:00 PM
    Subject:dunebuggy arrived on time
    Review:to general managers jeff and mark my dunebuggy arrived for my handicap son thank you lynnette and lisa ashley were great they are well versed in dealing with the general public my exppression over many years has been the company has liquid gold i... [ More ]
    Rating:
    Poster:john hanley
    Date:5/8/2008 1:55:00 PM
    Subject:Received in Good Condition
    Review:Excellent communication from the account represenative, and the truck driver. Very pleased with the informative pickup and delivery. Well worth having the vehicle delivered vs me taking my time to pickup & drive. [ View ]
    Rating:
    Poster:THOMAS MILLS
    Date:5/5/2008 12:14:00 PM
    Subject:happy customer
    Review:i had the best experience in the complete process of the car move.Larry was very helpful and polite.i would them again anytime.Larry Iori is an asset to your company thanks todd mccullough [ View ]
    Rating:
    Poster:todd mccullough
    Date:4/24/2008 8:55:00 PM
    Subject:delivery
    Review:My experience was great everyone I talked to was really nice and knowlegable I would recomend this transport company to anyone and I plan on useing them in the future. [ View ]
    Rating:
    Poster:Brian
    Date:4/24/2008 6:12:00 PM
    Subject:REVIEW
    Review:sERVICE WAS EXCELLENT FROM THE BEGINNING TO THE END . i WOULD DEFINITELY RECOMMEND USING THEM AGAIN. tHE CAR WAS PICKED UP EARLY & ALSO DELIVERED EARLY . iTS BEEN ALONG TIME SINCE SOMEONE EXCEEDED MY EXPECTATIONS . tHE PRICE WAS ALSO VERY FAIR [ View ]
    Rating:
    Poster:jeff christensen
    Date:4/24/2008 4:46:00 PM
    Subject:Excellent Service from Larry
    Review:Larry's service was excellent and appreciated! He maed me feel like he really cared about helping me. He went out of his way and gaave excellent customer service. he was paitent and listened to me - he answered all my questions and was very prie... [ More ]
    Rating:
    Poster:Frank F.
    Date:4/15/2008 11:00:00 PM
    Subject:DO NOT USE THIS SERVICE.....
    Review:My husband and I always used A-AAA auto transport. They have always done good. We decited to go with this company because of price and rated good on BBB. We need are cars picked up on Jan. 9th well we never got are cars picked up so I had to drive on... [ More ]
    Rating:
    Poster:Melissa
    Date:4/7/2008 10:48:00 AM
    Subject:does not pay carriers
    Review:i am a carrier and picked a car in ohio for express and del to cal. i did my service on time and billed express and they did not pay . i had to go to their bond company to get my money. and finally after 6 months of calling i got it . do not use them... [ More ]
    Rating:
    Poster:chris kelly
    Date:4/4/2008 7:56:00 PM
    Subject:802073811
    Review:The auto transport service was easy, convenient and timely. The only problem my wife and I experienced was that the driver was unfamiliar with our area of delivery and needed my wife to meet him at a shopping mall and drive back so he could follow h... [ More ]
    Rating:
    Poster:Joseph S. Warren
    Date:3/27/2008 10:46:00 AM
    Subject:Best Choice Express Auto Transport
    Review:I found the best car for the $$ on Ebay and I have for a second time using Express Auto Transport I once again feel I have found the best shipping company in Express Auto Transport. I love these guys. What a great company. They had it together the... [ More ]
    Rating:
    Poster:John H
    Date:3/25/2008 10:39:00 PM
    Subject:Perfect Job
    Review:I bought my vehicle off Ebay and got a quote from Express Auto Transport - it was the the middle price compared to the other transport providers. I placed my order after talking to a transport speciaist who answered my questions about pickup and del... [ More ]
    Rating:
    Poster:Joe
    Date:3/25/2008 1:03:00 AM
    Subject:Misleading
    Review:This, is probably the worst Company, that I have ever had the misfortune of dealing with, and the fact that Ebay promotes them is very worrysome, as the product they promote is definitely not what they provided me. The original phone call was extrem... [ More ]
    Rating:
    Poster:S Nealy
    Date:3/15/2008 4:09:00 PM
    Subject:Honesty
    Review:You will be sorry! They lied to get my business, put me off, no return calls, under bid my transport so no trucker would pick up my vehicle,admitted to having liars in sales dept. wanted to charge 100.00 for their lack of honesty, When a company... [ More ]
    Rating:
    Poster:Terry
    Date:3/14/2008 11:05:00 AM
    Subject:great experience!!
    Review:just wanted to say thanx to nancy, archie and everyone at express auto transport for a great experience!! i had a restored 1969 corvette convertible shipped to me from georgia to california and (i have to say) was very nervous about it... i was wor... [ More ]
    Rating:
    Poster:andrae
    Date:3/10/2008 9:39:00 AM
    Subject:Worst Company Ever!
    Review:Contacted them to transport a SRT-10 truck from New York to Montana. I paid a $295 deposit and then waited 20 days and still the truck wasn't even picked up yet! I cancelled the contract and had to get my credit card company to reverse the charge... [ More ]
    Rating:
    Poster:Steve
    Date:3/5/2008 10:36:00 PM
    Subject:Worst ever........
    Review:Its the worst Transport ever, as i used other transports before. these guys are not clear about any thing when they transport adn never respond after they get the deposite pay. I can only say never go for this Transportation. [ View ]
    Rating:
    Poster:Ravi
    Date:3/5/2008 5:59:00 PM
    Subject:Prompt service and fast delivery
    Review:This was my first time having a car, an '87 Porsche 944S, delivered by transport from across the country and was anxious about which company to choose. I decided to go with Express Auto Transport, recommended by Ebay, which is where my car was pu... [ More ]
    Rating:
    Poster:Jo Anne Golaz
    Date:2/28/2008 9:21:00 PM
    Subject:Buyer beware
    Review:EXPRESS AUTO TRANSPORT told me within 3-15 days and after 24 days they said they couldn't find a driver for the price they quoted and had no idea why "Barbara" had quoted it to me but could try again for another $450 on top of the origi... [ More ]
    Rating:
    Poster:Cody Warne
    Date:2/12/2008 3:15:00 PM
    Subject:AVOID AT ALL COST
    Review:This company is horrible. I found them through eBay and since the price was right, I called them up. They told me the car would be picked up within 1-7 days. 15 days later, they still don't have a transport for it and the vehicle still hasn... [ More ]
    Rating:
    Poster:Mike
    Date:2/8/2008 1:43:00 PM
    Subject:Poor Customer Service
    Review:I've shipped my car twice before with two different companies...lthe last time i had used all american transport based in FL...the car was traveling from tampa to northern california...they were good kept their promise of picking the car up withi... [ More ]
    Rating:
    Poster:alison
    Date:1/26/2008 12:29:00 PM
    Subject:NEVER EVER USE IT - STAY AWAY
    Review:BAD experience with this company. Too bad I didn't read the review prior placing the order. I have emailed them for a quote. Very promt! It seemed appealing. I have called and placed an order. Because I wasn't able to be there at the deliver... [ More ]
    Rating:
    Poster:Valerica
    Date:1/17/2008 3:55:00 PM
    Subject:Lies and Poor Customer Service
    Review:I wish I had done more research before I decided to place an order with this terrible company. Never have I been so mislead by a company nor have I ever had such poor customer service. I should have just driven our truck to Florida myself, at least i... [ More ]
    Rating:
    Poster:April
    Date:1/15/2008 3:45:00 PM
    Subject:Better late than never
    Review: I originally reviewed this company in July '07. My complaint was that my motor scooter was damaged and I couldn't get any reasonable response (such as "yes we understand, and will take care of it for you"). I am writing a seco... [ More ]
    Rating:
    Poster:michael smith
    Date:10/9/2007 9:28:00 PM
    Subject:Extremely poor service
    Review:On July 31, 2007 I agreed to have Express Auto Transport move a car from Danbury, CT, to Rapid City, SD, and made a deposit of $195. The total cost of shipping was to be $910. Express Auto Transport assured me that pickup would be in "7 days or... [ More ]
    Rating:
    Poster:Dean Bottorff
    Date:10/6/2007 11:18:00 AM
    Subject:Car went MIA and NO ONE will return my calls
    Review:In summary, this is the absolute worst customer service experience I've had in my life. I wish I would have found this web site before choosing Express Auto Transport because I can clearly see that this poor service is standard operating procedur... [ More ]
    Rating:
    Poster:Mic
    Date:10/5/2007 7:45:00 AM
    Subject:Express Auto Transport
    Review:They told me it would be 1-7 days to pick the car up. I waited 15 days and they still had no one to pick it up. I called them back, and was told sometimes it can take over a month to get your car shipped. I canceled and went with Car Movers USA. Car ... [ More ]
    Rating:
    Poster:Chris
    Date:9/25/2007 9:19:00 AM
    Subject:BEWARE! Stay away from Express Auto Transport!
    Review:I wish I would have found this site BEFORE I went with Express Auto Transport. I got quotes from 5 different companies, they were by far the cheapest. So, we went with them. Bad, bad choice. The car was never picked up, we waited for 25 days, then de... [ More ]
    Rating:
    Poster:M Smith
    Date:9/10/2007 7:46:00 PM
    Subject:Poor service, not recommendable
    Review:Check out the review we left on Angels. We were yanked around by this outfit for ten days and finally sent them this email (original text) Devin, We are not going to wait any longer, this is the most ridiculous way to do business I've ever... [ More ]
    Response:We apologize for any inconvenience this customer experienced and the fact that his vehicle was not transported within the required time specifications. Once an order for transport is placed in our system, our experienced customer service staff makes... [ More ]
    Rating:
    Poster:Clemens
    Date:6/26/2007 5:53:00 PM
    Subject:A disaster from the beginning
    Review:Arranged for motorcycle to be picked up from Georgia on 5/4/07 to be delivered to New York. Received email confirmation for bike to be picked up on 4/29. Made correction of date via telephone, and given a new pickup date of 5/6. No phone call by dr... [ More ]
    Response:We sincerely regret the delay in the delivery of this customer's motorcycle, and the fact that this delay caused the customer to alter his travel arrangements on such a memorable occasion. It is certainly not our intention to alienate our custom... [ More ]
    Rating:
    Poster:Ken
    Date:5/15/2007 3:45:00 PM
    Subject:Auto move: Colorado to California
    Review:Express Auto transport was my lowest quote. I had read several reveiws stating that they were not very quick to dispatch, but i was in no hurry to receive the car so i decided it would be worth it to save some money. I paid the entire amount upfront ... [ More ]
    Rating:
    Poster:Carrie
    Date:5/3/2007 1:26:00 PM
    Subject:Damaged Car
    Review:I would highly advise avoiding this transport company. They are very kind to you on the phone which definitely installs a unjustified level of confidence in this company. My experience went all downhill once they were paid. Their subcontractor gav... [ More ]
    Response:Ms. Lee's order was subcontracted to Quick Tow, Inc. in Maryland and delivered to her location in San Francisco, California. Ms. Lee contacted our office regarding a damage claim on 1/23/07 and notification of the claim was transmitted to Quick ... [ More ]
    Rating:
    Poster:Donna Lee
    Date:4/9/2007 10:11:00 PM
    Subject:No problems
    Review:The vehicle was picked up earlier then expected. Great communication from Lynette before and after pickup. They SUV was delivered one day early, although they said 1 PM and didn't show up until 4:15PM. Overall the experience was uneventful, w... [ More ]
    Rating:
    Poster:Big Kahuna Motorsport
    Date:3/15/2007 8:20:00 PM
    Subject:They couldn't find a driver
    Review:I made my order on Monday Feb 5th 2007, specifying Friday the 9th as the first day for pick up. I said I need the car picked up before I leave NY on Feb. 16th, that I ideally want it in Austin TX around Feb 17th. I was told that pick-up may take a fe... [ More ]
    Rating:
    Poster:Ludwig
    Date:2/13/2007 3:36:00 PM
    Subject:Very Big Thank You
    Review:I know many times the only messages we seem to get are the complaints and not the “thank you’s”. But this one is a VERY BIG THANK YOU to you two for taking the order (Lisa) and then facilitating the move (Krista) of my son’... [ More ]
    Rating:
    Poster:Rich Woody
    Date:1/24/2007 6:47:00 PM
    Subject:Came To The Rescue
    Review:Talk about professional service- I happen to have stumbled into a frustrating experience with another shipping company and Express Auto came to my rescue. I could not be happier with the treatment of the staff, business ethic and of course the end re... [ More ]
    Rating:
    Poster:Ana
    Date:1/16/2007 7:15:00 PM

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