Express Auto Transport 
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| Location: | 9772 Princeton-Glendale Rd
Cincinnati, OH 45246 | | Phone Number: | (800)405-0914 | | Secondary Phone Number: | (513)881-1900 | | Web Site: | http://www.theexpressauto.com/ | | Email Address: | service@expressautotransport.com | | MC Number: | MC-459071
 View government license and insurance information. | | Company Type: | Broker/Carrier |
MISSION STATEMENT
Investing in our customer's satisfaction is the best way to maximize our success.
At Express Auto Transport, our high standards of integrity mutually benefit our customers and our business. Specifically, our commitment is:
to provide timely and attentive service through positive, proactive and honest communication;
to sustain ethical, long-standing business relationships,
to promote ongoing personal and professional continuous improvement; and
to demonstrate appreciation to those who have contributed to our success.
To our customers, vendors, and employees, we are dedicated to working cooperatively to deliver the highest quality of service possible. |
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Have your own experience with Express Auto Transport to share? Click Here to add a review. Overall Rating:  
53 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Express Auto Transport reports that they have an average of 11000 customers per year. Currently, this site has 44 reviews posted by individual customers for the past 365 days. So approximately 0.40% of Express Auto Transport customers have posted a review.
This means that 99.60% percent of their customer’s opinions are not represented on this site. |
| Delivery of 1989 Dodge Dakota Sport Convertible | | Pickup of my truck exceeded expectations - picked up the DAY after order was put in. Tommi was GREAT & VERY helpful when I placed the order & got the paperwork moving IMMEDIATELY !! (ask for her at 800-209-5042 x2033 if you call for a quote -... [ More ] |
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| Transport of 2 Vehicles | | It was a real pleasure to work with Tommi at Express Auto Transport. Having vehicles transported created anxiety for me, but the communication between Express and me was very comforting. I was always treated courteously and promptly. When the cars... [ More ] |
|  | | Karla Sheridan | | 5/12/2008 6:25:00 PM |
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| review | | excellent service.A+++ I did receive the car on time my wife was happy.can i ask for anything more?well.this sevice was great i will use it AGAIN.excellent service.A+++ I did receive the car on time my wife was happy.can i ask for anything more?well.... [ More ] |
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| Great Service | | I purchased a car on e-bay in Texas and needed to get it back to Minnesota. I used the link from e-bay to get a quote on shipping from Express Auto Transport. I was surprised the quote was about the same as what it would cost me to drive down and dri... [ More ] |
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| Some issues, But delivery was made. | | I purchased a vehicle on Ebay and seen that they perfer Express Auto Transport as the delivery company. I was assured that from Texas to just outside of Kansas City Missouri would take less than 7 days. Well the day after placing the order they had d... [ More ] |
|  | | Kenneth | | 5/11/2008 4:37:00 PM |
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| Vehicle Transport | | Overall it was excellent to do business with Express. The pick up and delivery was very quick. I would not hesitate to use Express again and again. [ View ] |
| | | Delbert Zimmerman | | 5/11/2008 3:37:00 PM |
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| Great service | | Staff at Express Auto Transport was a great help. The driver, Dennis from M&N Auto Carriers was incredibly patient when keys were not left with the vehicle and he was forced to wait for their arrival. I would definitely use them again. [ View ] |
| | | Bob O | | 5/11/2008 9:53:00 AM |
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| Review | | Very happy with Tommi and Lynette service and help. Thought delivery time could have been quicker, paid $105 surcharge for transport to North Dakota and car was 3 days later than estimated scheduled delivery date. Other than that overall service wa... [ More ] |
| | | Jim Hatzenbuehler | | 5/10/2008 9:45:00 PM |
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| Transport of Van | | My experience with Express Auto Transport was really good. The people from the first contact to the delivery driver all were helpful and efficient. The van was picked up on time (actually a little early) and delivered on time in excellent shape. ... [ More ] |
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| First time user | | Never having used a transport company before, I was a little nervous about contracting over the internet. Tommi, the person I dealt with on the phone made the whole operation simple. The move was arranged sooner than I expected and everything on the ... [ More ] |
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| vehicle transport | | I purchased a truck on Ebay. Ebay referred me to three transport companies for consideration of moving the vehicle. After looking at all three companies criteria I chose Express Auto Transport. I really didn't know anything about either firm b... [ More ] |
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| No Customer Service Here | | I chose this shipper as I thought they might be more reputable as a preferred ebay provider but I'm now surprised that ebay recommends them at all. I was initally quoted a 10 day period for pick-up for my covered tranport. When it got to be 7 o... [ More ] |
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| Solid Service | | Express did exactly what I needed them to do - pick up my car when I left Ohio, and deliver it to my new address when I arrived in San Diego a few weeks later. After arriving in San Diego, I enquired about when my car would be delivered, and they de... [ More ] |
| | | Josh Balar | | 5/9/2008 4:14:00 PM |
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| EMPLOYEE RECOMMENDATION | | WE HAVE WORKED WITH THIS COMPANY AND LYNETTE FOR OVER FIVE YEARS. IT IS ALWAYS A PLEASURE TO WORK WITH LYNETTE AS ONE OF THE OUTSTANDING EMPLOYEES OF EXPRESS AUTO TRANSPORT. SHE IS ALWAYS WILLING TO HELP IN ANY WAY POSSIBLE, HAS THE CUSTOMERS WELL ... [ More ] |
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| Driver Reviews | | I think I have found the best transport company to work with. As a transporter myself and frequent contractor I enjoy working with Express Auto. Their customer service department is second to none, especially Lynnette, who always goes the extra mi... [ More ] |
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| dunebuggy arrived on time | | to general managers jeff and mark my dunebuggy arrived for my handicap son thank you lynnette and lisa ashley were great they are well versed in dealing with the general public my exppression over many years has been the company has liquid gold i... [ More ] |
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| Received in Good Condition | | Excellent communication from the account represenative, and the truck driver.
Very pleased with the informative pickup and delivery.
Well worth having the vehicle delivered vs me taking my time to pickup & drive.
[ View ] |
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| happy customer | | i had the best experience in the complete process of the car move.Larry was very helpful and polite.i would them again anytime.Larry Iori is an asset to your company
thanks
todd mccullough [ View ] |
| | | todd mccullough | | 4/24/2008 8:55:00 PM |
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| delivery | | My experience was great everyone I talked to was really nice and knowlegable I would recomend this transport company to anyone and I plan on useing them in the future. [ View ] |
| | | Brian | | 4/24/2008 6:12:00 PM |
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| REVIEW | | sERVICE WAS EXCELLENT FROM THE BEGINNING TO THE END . i WOULD DEFINITELY RECOMMEND USING THEM AGAIN. tHE CAR WAS PICKED UP EARLY & ALSO DELIVERED EARLY . iTS BEEN ALONG TIME SINCE SOMEONE EXCEEDED MY EXPECTATIONS . tHE PRICE WAS ALSO VERY FAIR [ View ] |
| | | jeff christensen | | 4/24/2008 4:46:00 PM |
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| Excellent Service from Larry | | Larry's service was excellent and appreciated! He maed me feel like he really cared about helping me. He went out of his way and gaave excellent customer service. he was paitent and listened to me - he answered all my questions and was very prie... [ More ] |
| | | Frank F. | | 4/15/2008 11:00:00 PM |
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| DO NOT USE THIS SERVICE..... | | My husband and I always used A-AAA auto transport. They have always done good. We decited to go with this company because of price and rated good on BBB. We need are cars picked up on Jan. 9th well we never got are cars picked up so I had to drive on... [ More ] |
| | | Melissa | | 4/7/2008 10:48:00 AM |
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| does not pay carriers | | i am a carrier and picked a car in ohio for express and del to cal. i did my service on time and billed express and they did not pay . i had to go to their bond company to get my money. and finally after 6 months of calling i got it . do not use them... [ More ] |
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| 802073811 | | The auto transport service was easy, convenient and timely. The only problem my wife and I experienced was that the driver was unfamiliar with our area of delivery and needed my wife to meet him at a shopping mall and drive back so he could follow h... [ More ] |
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| Best Choice Express Auto Transport | | I found the best car for the $$ on Ebay and I have for a second time using Express Auto Transport I once again feel I have found the best shipping company in Express Auto Transport. I love these guys. What a great company. They had it together the... [ More ] |
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| Perfect Job | | I bought my vehicle off Ebay and got a quote from Express Auto Transport - it was the the middle price compared to the other transport providers. I placed my order after talking to a transport speciaist who answered my questions about pickup and del... [ More ] |
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| Misleading | | This, is probably the worst Company, that I have ever had the misfortune of dealing with, and the fact that Ebay promotes them is very worrysome, as the product they promote is definitely not what they provided me.
The original phone call was extrem... [ More ] |
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| Honesty | | You will be sorry! They lied to get my business, put me off, no return calls, under bid my transport so no trucker would pick up my vehicle,admitted to having liars in sales dept. wanted to charge 100.00 for their lack of honesty,
When a company... [ More ] |
| | | Terry | | 3/14/2008 11:05:00 AM |
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| great experience!! | | just wanted to say thanx to nancy, archie and everyone at express auto transport for a great experience!! i had a restored 1969 corvette convertible shipped to me from georgia to california and (i have to say) was very nervous about it... i was wor... [ More ] |
| | | andrae | | 3/10/2008 9:39:00 AM |
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| Worst Company Ever! | | Contacted them to transport a SRT-10 truck from New York to Montana. I paid a $295 deposit and then waited 20 days and still the truck wasn't even picked up yet! I cancelled the contract and had to get my credit card company to reverse the charge... [ More ] |
| | | Steve | | 3/5/2008 10:36:00 PM |
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| Worst ever........ | | Its the worst Transport ever, as i used other transports before. these guys are not clear about any thing when they transport adn never respond after they get the deposite pay. I can only say never go for this Transportation. [ View ] |
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| Prompt service and fast delivery | | This was my first time having a car, an '87 Porsche 944S, delivered by transport from across the country and was anxious about which company to choose. I decided to go with Express Auto Transport, recommended by Ebay, which is where my car was pu... [ More ] |
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| Buyer beware | | EXPRESS AUTO TRANSPORT told me within 3-15 days and after 24 days they said they couldn't find a driver for the price they quoted and had no idea why "Barbara" had quoted it to me but could try again for another $450 on top of the origi... [ More ] |
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| AVOID AT ALL COST | | This company is horrible. I found them through eBay and since the price was right, I called them up. They told me the car would be picked up within 1-7 days. 15 days later, they still don't have a transport for it and the vehicle still hasn... [ More ] |
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| Poor Customer Service | | I've shipped my car twice before with two different companies...lthe last time i had used all american transport based in FL...the car was traveling from tampa to northern california...they were good kept their promise of picking the car up withi... [ More ] |
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| NEVER EVER USE IT - STAY AWAY | | BAD experience with this company. Too bad I didn't read the review prior placing the order.
I have emailed them for a quote. Very promt! It seemed appealing. I have called and placed an order. Because I wasn't able to be there at the deliver... [ More ] |
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| Lies and Poor Customer Service | | I wish I had done more research before I decided to place an order with this terrible company. Never have I been so mislead by a company nor have I ever had such poor customer service. I should have just driven our truck to Florida myself, at least i... [ More ] |
| | | April | | 1/15/2008 3:45:00 PM |
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| Better late than never | |
I originally reviewed this company in July '07. My complaint was that my motor scooter was damaged and I couldn't get any reasonable response (such as "yes we understand, and will take care of it for you"). I am writing a seco... [ More ] |
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| Extremely poor service | | On July 31, 2007 I agreed to have Express Auto Transport move a car from Danbury, CT, to Rapid City, SD, and made a deposit of $195. The total cost of shipping was to be $910. Express Auto Transport assured me that pickup would be in "7 days or... [ More ] |
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| Car went MIA and NO ONE will return my calls | | In summary, this is the absolute worst customer service experience I've had in my life. I wish I would have found this web site before choosing Express Auto Transport because I can clearly see that this poor service is standard operating procedur... [ More ] |
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| Express Auto Transport | | They told me it would be 1-7 days to pick the car up. I waited 15 days and they still had no one to pick it up. I called them back, and was told sometimes it can take over a month to get your car shipped. I canceled and went with Car Movers USA. Car ... [ More ] |
| | | Chris | | 9/25/2007 9:19:00 AM |
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| BEWARE! Stay away from Express Auto Transport! | | I wish I would have found this site BEFORE I went with Express Auto Transport. I got quotes from 5 different companies, they were by far the cheapest. So, we went with them. Bad, bad choice. The car was never picked up, we waited for 25 days, then de... [ More ] |
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| Poor service, not recommendable | | Check out the review we left on Angels.
We were yanked around by this outfit for ten days and finally sent them this email (original text)
Devin,
We are not going to wait any longer, this is the most ridiculous way to do business I've ever... [ More ] | | We apologize for any inconvenience this customer experienced and the fact that his vehicle was not transported within the required time specifications. Once an order for transport is placed in our system, our experienced customer service staff makes... [ More ] |
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| A disaster from the beginning | | Arranged for motorcycle to be picked up from Georgia on 5/4/07 to be delivered to New York. Received email confirmation for bike to be picked up on 4/29.
Made correction of date via telephone, and given a new pickup date of 5/6. No phone call by dr... [ More ] | | We sincerely regret the delay in the delivery of this customer's motorcycle, and the fact that this delay caused the customer to alter his travel arrangements on such a memorable occasion. It is certainly not our intention to alienate our custom... [ More ] |
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| Auto move: Colorado to California | | Express Auto transport was my lowest quote. I had read several reveiws stating that they were not very quick to dispatch, but i was in no hurry to receive the car so i decided it would be worth it to save some money. I paid the entire amount upfront ... [ More ] |
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| Damaged Car | | I would highly advise avoiding this transport company. They are very kind to you on the phone which definitely installs a unjustified level of confidence in this company. My experience went all downhill once they were paid. Their subcontractor gav... [ More ] | | Ms. Lee's order was subcontracted to Quick Tow, Inc. in Maryland and delivered to her location in San Francisco, California. Ms. Lee contacted our office regarding a damage claim on 1/23/07 and notification of the claim was transmitted to Quick ... [ More ] |
| | | Donna Lee | | 4/9/2007 10:11:00 PM |
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| No problems | | The vehicle was picked up earlier then expected. Great communication from Lynette before and after pickup. They SUV was delivered one day early, although they said 1 PM and didn't show up
until 4:15PM. Overall the experience was uneventful, w... [ More ] |
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| They couldn't find a driver | | I made my order on Monday Feb 5th 2007, specifying Friday the 9th as the first day for pick up. I said I need the car picked up before I leave NY on Feb. 16th, that I ideally want it in Austin TX around Feb 17th. I was told that pick-up may take a fe... [ More ] |
| | | Ludwig | | 2/13/2007 3:36:00 PM |
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| Very Big Thank You | | I know many times the only messages we seem to get are the complaints and not the “thank you’s”.
But this one is a VERY BIG THANK YOU to you two for taking the order (Lisa) and then facilitating the move (Krista) of my son’... [ More ] |
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| Came To The Rescue | | Talk about professional service- I happen to have stumbled into a frustrating experience with another shipping company and Express Auto came to my rescue. I could not be happier with the treatment of the staff, business ethic and of course the end re... [ More ] |
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