| Dishonest is the only word that comes to mind | | We had gone through a Company that hired Exclusive Auto to pick up 3 of our vehicles last year. After over 30 days of waiting for Jmac to find a driver they hired Exclusive to pick up our vehicles, My first impression of Phil was he was very disorgan... [ More ] |
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|  | | ROBERT | | 1/20/2011 10:09:00 AM |
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| WORST SERVICE EVER | | This is the WORST auto transport service ever. Here are terrible things that they had done to me.
1. First, the driver ask me to driver 12 miles to some gas station to give the car to him. Is it a door to door service? How can I go back home after... [ More ] | | I regre that this customer is on happy with the service he received from us. We realize that the customer lives on a wide street but it is difficult for a driver to take cars off when there are traffic on the streets. It is easier for him to take off in a large shopping area. Driver offered to pay for cab service to bring cutomer to location of drop and cutomer was upset. Brokers can promise door to door service but if conditions is not safe we have to make adjustments. The driver was repremanded for his language to customer. As far as the scratches to vehicle, we did not acknowledge any scratches but we provided customer with insurance to make a claim if need. [ view ] |
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| A fiasco. | | Summary: Driver was late, difficult, and changed the agreement on his own.
We found Exclusive Auto Transport through Magic Carpet. The driver, Phil, was scheduled to arrive on a Monday and called the day before to say he'd be there in the morning.... [ More ] | | This truck on this load did have mechanical difficulties that was out of our control. Will be sure to avoid in the future. Dispatcher drop the ball in this case and is not how we like to do business. Once driver realize he would not make it til late thursday we had driver wait over until cutomers made it back home from their trip. Customer contrcat with Magic Carpet has nothing to do with our contract with broker. Unfortunately customer was advised to have a cashier check but cash on delivery was on ours. Easy mis-communication between the two companies. Situation between cutomer & driver is sumed up to a he say she say issue and had no facts to prove either complaint. [ view ] |
| | | Keith | | 9/27/2010 11:03:00 PM |
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Valley Solutions, Inc.