DT Transport, LLC  | |
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Have your own experience with DT Transport, LLC to share? Click Here to add a review. Overall Rating (Last Two Years*):  
3 ratings & reviews posted
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| Terrible company!! | | I hired DT Transport on Monday to move my truck 300 miles. Terri called me within 20 minutes of my order stating they had secured a carrier to move my truck. 30 minutes later Terri called back and said that carrier was having truck problems and they ... [ More ] | | Wow, what a different way of looking at events that actually happened and we are very sorry transport reviews doesn't check all information before things are posted or checked to make sure of the facts, that's really unfortunate. We are so sorry this person feels this way, it's not how things happened and unfortunately copy and pasting can make things sound and appear so different. This particular person placed an order and we promptly found a carrier. The deposit was taken only at scheduling as is our normal procedure. Unfortunately, the carrier, definitely not us, backed out on the day of pickup, which of course for those who actually know our industry, realize that we have NO control over that situation and most everyone is very sympathetic of that situation. We let this person know immediately what happened and also sent a follow up email two days later keeping them informed. The next day two carriers were found and before we could call them, this person left a message that they would find someone else by end of business that very day if we couldn't find anyone. When we called 10 minutes later, which was still in the early afternoon before end of business as they stated in their very rude message, we were informed that they had another company already even after we stated we had two carriers. When you do their work for free and they don't follow proper procedure for cancelling, it is absolutely frustrating as that same person would be frustrated as well if we had done that to them. No cancellation in writing was ever given by this person as it clearly states on the contract. It also clearly states a fee is taken when the deposit is given and the work is done, however, we did NOT take our fee, we gave a full refund, which is more than was required of us, and the refund was given within 5 minutes of the phone call telling us they were going somewhere else. It appeared by the phone messages, they were going to try and cause silliness and we do NOT participate in those types of behavior, and we moved on! Since we see what's on the load board, we certainly know who posted it and how much it was posted at and how much it did move for. We had someone for a cheaper price, but they were unwilling to listen to that fact. Thankfully in our years in this business the only complaints we have ever had are the very few who are listed here. The BBB is very helpful when it comes to these situations if help is needed. Thankfully, we have many happy customers and they choose not to take the time to post on this site nor do we push them too. We choose to spend our time helping other persons find transport, which is our mission, and will continue to do so. We are certainly sorry they chose to do as they did, but we also cannot control those things either. We certainly hope their transport worked out to suit them. [ view ] |
|  | | Shannon | | 8/21/2011 3:32:00 PM |
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| Car transportation | | Excellent job! Very professional and worked with my needs. Overall exceptional experience!
It took a little longer to get it moved which included my offering more money but ultimately it was a pleasant transaction and I was pleased with this compa... [ More ] |
|  | | Melynda Conroy | | 7/6/2010 11:30:00 AM |
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| Please Beware of this Company | | As has been said by other reviewers, DT will rebuke what I am about to say. Feel free to take my warning or not, but this is an abusive, contempuous, and spiteful company. In truth, I only ever dealt with Terri so it is she that I am speaking about... [ More ] | | Wow, transport reviews took this off because this person was not our customer. It reappeared and we were not even contacted so we could even give a response. Thanks to one of our great customers who did alert us knowing it was unfounded. This person gave us no money at all, but gave us a story of another company doing him wrong. We felt bad for his situation and found several carriers, but they didn't suit him and he wanted cheap. He finally called us back only because he had another company tell him they could get a cheaper carrier and was all of a sudden VERY accusing of our company of things that weren't even true and he stated he got his information from another company. We don't particiate in bad business tactics of tearing down another company and he was very upset we wouldn't do that. The industry is full of that practice and we hear it every day. Our actual customers keep coming back,and that's the kind of business we desire and will continue. We certainly feel sorry for the gentlemen, and are so sorry he was so confused by the other company and took it out on ours. We are definitely sorry for his mixups and wished we would have been contacted earlier to be able to respond to this. [ view ] |
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