Direct Express Auto Transport  | |
| Location: | 101 Lucas Valley Road
San Rafael, CA 94903 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 4 Year(s), 11 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A+". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
|
|
|
Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1141 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 522 reviews posted by individual customers for the past 365 days. So approximately 2.49% of Direct Express Auto Transport customers have posted a review.
This means that 97.51% percent of their customer’s opinions are not represented on this site. |
| Transport of my Hummer H1 | | This is an OUTSTANDING Company. From the initial call to placing the order to our taking delivery of our vehicle, we were thoroughly impressed with the professionalism, the amount of control we had over when the pick up of the vehicle would be, the ... [ More ] |
| |
| Great experience | | As everyone has mentioned, I was very nervous about shipping my car and especially when the quote was as cheap as it was ($600). The websites always tell you to leary of cheap prices because no one will pick up your car and it will sit around. So I c... [ More ] |
|   | | Emily | | 8/10/2011 6:08:00 PM |
|
| Good job | | I used Auto Direct Transport to move my car from FL to CA. This is the second time I used them in last 4 years or so. They assigned my shipment to United Auto Carrier LLC - OR. The driver, Yani, did a good job of carrying my car without any damages. [ View ] |
| |
| Excellent Transport | | When I scheduled my transport with Direct Express Auto Transport I was initially surprised at the low cost to transport my car and read a few of the reviews and decided to go ahead and book service with them. After setting up my transport I received... [ More ] |
| |
| Autotransportdirect.com service was excellent...!! | | Hi,
I used the auto-transportation service from the company called "Autotransportdirect.com" and I am happy to say that I was a satisfied customer.
They were very professional and polite. There overall service was priced right, their ... [ More ] |
| |
| Highly recommend | | I received a prompt courtesy call and received a competitive quote. After talking with many other companys they seemed the most trustworthy. My hunches were right on the money. Great customer service from the very beginning to the day the car was pic... [ More ] |
| | Janice | | 8/9/2011 5:30:00 PM |
|
| Highly recommend | | I received a prompt courtesy call and received a competitive quote. After talking with many other companys they seemed the most trustworthy. My hunches were right on the money. Great customer service from the very beginning to the day the car was pic... [ More ] |
| | | Janice | | 8/9/2011 5:30:00 PM |
|
| The Hombre is on Vacation | | One of the best decisions I made this year was using Direct Express Auto Transport. I've never shipped a vehicle before and they provided me with the best quote, best customer service and the driver assigned to me, Jose Buzetti, was magnificent. It w... [ More ] |
| | | Dee S. | | 8/9/2011 5:04:00 PM |
|
| Great service | | This company is awesome. I was nervous to ship my car after I moved halfway across the country, but the customer service here is superb. I paid a down payment, received an email receipt, and my contact person in my home state was called before the ca... [ More ] |
| |
| BEWARE | | This company told me it would take 10 days for my car to be delivered. On day 10 my car had not arrived so i called the company. They said that they were held up but would not give me a reason.
For the next five days i kept calling and getting d... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. Customer Cindy Gunraj was shipping her car from White Plains, New York to Hollywood, California and we told her it usually takes 7-10 days on the road for that trip. Fortunately we assigned a driver the same day that she ordered and her car was quickly on its way. The driver had a hiccup at the end which obviously Ms. Gunraj feels is deserving of special consideration, but she is mistaken. This was actually good service because her car was picked up so fast. We wish Cindy Gunraj lots of luck in all her future endeavors. [ view ] |
| |
| Good Expirence | | Pick up was on time in Arizona and car was delivered early in Minnesota! If you have an antenna on your car i recommend taking it off BEFORE it gets on the truck [if it is on the botom like mine was] because it will get bent when they position the ca... [ More ] |
| |
| Review of car transport | | Having just purchased a Mercedes 560 SEC I saw on Auto Trader.com, I needed to find a transport company to deliver it from Largo, Florida to Nashville, Tennessee. After reviewing several carriers' web sites, I chose Direct Express Auto Transport. I c... [ More ] |
| |
| Transporting car | | I was impressed with the whole process. The length of time from putting in destination to getting a quote was great. The quote was reasonable for the distance involved. The person I called to inquire when the car was picked up was very professional. ... [ More ] |
| |
| Great experience | | First time transporting an auto, I was afraid of having a bad experience. Did some homework and found Direct Express Auto Transport to have an excellent BBB rating, so after more than a dozen quotes from other companies I chose Direct Express. I wa... [ More ] |
| |
| car transfer | | The driver gave good feedback and was very profesnal.
He was prompt and very polightand knolajable regarding his work,. [ View ] |
| |
| Direct Express Auto Transport | | To whom it may concern,
I was calling around for a reasonable price to transport my daughter’s vehicle from CA to IL. I heard about Direct Express Auto Transport from a friend. I looked on the internet to see what they were about and filled ... [ More ] |
| | | Cynthia | | 8/2/2011 11:40:00 AM |
|
| VA to WA transport | | I used Direct Express after another auto transport company failed to deliver my car as promised, and I was stuck across the country waiting for my car to leave Virginia. I was very impressed with their communication, honesty about how the process wor... [ More ] |
| |
| Great service, would use them again. | | When moving from Vegas to Arizona, I was in need of a company to transport my collectible car that I didn't want to drive in the middle of the Summer heat. I found this company online and took a shot at it. The price was very reasonable compared to... [ More ] |
| |
| Outstanding Job | | I called and was able to ship my car and pick it up in a timely manner. Will use this company again and give out their names for referrals!
[ View ] |
| |
| Good transport company | | I was impressed when I saw my car. The car was very clean. Since it was a long distance transportation, I supposed my car would become dirty. My car is a almost new car and it turned out it was just like new after long distance transporation. And abs... [ More ] |
| | | Chongtian Gao | | 7/31/2011 10:39:00 AM |
|
| Excellent People To Work With | | We were very pleased with the service from the quote stage to actual delivery of the automobile. People in the office were prompt in providing information as required. The transport driver was very prompt. He called the day before he was due to ar... [ More ] |
| |
| Excellent People To Work With | | We were very pleased with the service from the quote stage to actual delivery of the automobile. People in the office were prompt in providing information as required. The transport driver was very prompt. He called the day before he was due to ar... [ More ] |
| |
| Great Service both from Driver and Direct Express | | Namig, our driver is excellent. He kept in contact with me from that time he left his company up to one hour before pick-up thru delivery. He is very professional, friendly, and prompt. He was on-time on delivery. He took care of our cars superbl... [ More ] |
| | | Chat | | 7/29/2011 12:46:00 PM |
|
| Vehicle Transport | | The booking agency was professional. No hidden fees, so that was a plus. They were a little slow in booking the carrier, but after a little prompting, they got right on it.
The carrier, Mario Express, was excellent. Good communication. On time. ... [ More ] |
| | | Paul | | 7/28/2011 12:12:00 PM |
|
| OVERALL EXPERIENCE | | MY CAR WAS CLEAN AND NO DAMAGE. THE DRIVER IN CONNECTICUT WAS VERY POLITE..
I WILL USE THIS SERVICE IN THE FUTURE WHEN NEEDED. THE DELAY WAS HANDLED BY MY NEXT DOOR FRIEND NO PROBLEM. [ View ] |
| |
| Auto transport | | I had my car moved from northern New Hampshire to Portland Oregon and they did an excellent job . They were able to promptly find a driver and everything went very smoothly. I have had to move vehicles in the past from New Hampshire and this was the ... [ More ] |
| | | John | | 7/26/2011 12:49:00 AM |
|
| 2nd Successful Delivery with Direct Express | | I have now had two cars transported by Direct, one from Michigan to south Florida and now another from South Carolina to Georgia. Both deliveries completed very satisfactorily. The online instant quote is great and the people I spoke with on the ph... [ More ] |
| |
| direct express auto transport | | knowledgeable and fast actions to start services from the office workers to the driver. delivered services as promised on time.
[ View ] |
| | | Johnmer Chan | | 7/23/2011 12:46:00 PM |
|
| Excellent Service Provided! | | I was very impressed with the smooth and quick transistion taken from the time I made the request, the car pick up and arrival to the final destination. The car arrived in the same condition they picked it up. The drivers were very professional and ... [ More ] |
| |
| Direct Express Auto Transport Review | | I had never used a car transport company. This was very pleasurable. They took the worry out of the entire process from start to finish. Very knowledgeable personnel on the phone guiding you through the process. In addition, email announcements b... [ More ] |
| | | J. Davis | | 7/17/2011 10:21:00 PM |
|
| Vehicle shipping | | Contact person was very courteious,and knowledgeable I would definitely recommend, and also use again.
Frank S [ View ] |
| |
| Red SVU shipment | | My car arrived early, whihc was great. The Driver/pick up was on time, and friendly, If I have a care to ship again, I will definatly use them again. Keep up the good word. [ View ] |
| |
| What excellent Service! | | I cannot say enough about my experience. Pick-up and delivery was on time as promised. My vehicle was in excellent condition. The communication between the driver and myself was great. My call was always answered and returned. I will definately ... [ More ] |
| |
| Nice service | | The driver came to my place to pick up my car on the first day my car was available and shipped my car to the destination after 3 days. I did not expect it would have been this fast. The driver was courteous and nice. Overall, I like their service an... [ More ] |
| | | Tsunyen u | | 7/14/2011 6:01:00 PM |
|
| autotransport | | the company was great, always answered the phone by a person, the pick up was timely and professional. had a problem with the breakdown of the vehicle to be picked up, driver brought me my other vehicle, helped try to repair the broken one and then ... [ More ] |
| |
| Great service, great driver! | | The company was great to schedule an alternate pick-up time early in the AM since the original time didin't work for my schedule. The driver of my truck was also really great and responsive in working out a delivery time, even trying repeatedly when ... [ More ] |
| | | Richard Y. | | 7/11/2011 12:48:00 PM |
|
| Review | | We shipped 2 cars from Dallas, TX to Phoenix, AZ. Both cars were picked up on time and delivered promptly. I actually was planning on renting a car in Phoenix for a few days but my cars arrrived only shortly after we did!
Auto express has gre... [ More ] |
| |
| awesome | | no complaints what so ever, i shipped my 2010 nissan altima 2.5 in open, arrived on the exact date and in perfect conditions, thanks alot continental, fabulous!!!!!
thank you [ View ] |
| |
| Transport 93 Cadillac | | After finding Direct Auto Transport on-line and getting my quote, of $750, for the transport of my 1993 Cadillac, I phoned them and spoke with Ashley.This was my first time having a vehichle transported and I had many questions. Ashley was informativ... [ More ] |
| |
| Auto Transport Direct | | Excellent customer service. My questions were answered quickly and the information provided was through and easy to understand.
Notified in a timely manner telling us that we had been assigned a driver. The driver called asking if it would be possib... [ More ] |
| | | Lin M. | | 7/9/2011 11:45:00 AM |
|
| Terrific Car Transport Service! | | Wesley called me a couple of days before the pick up to let me know when he would be in town to receive my vehicle. He agreed to change the pick up point to accommodate my schedule. We arranged a safe and convenient meeting point off the freeway for... [ More ] |
| |
| Great Service and Flexible | | Direct Express Auto Transport: My experience with this company was very professional. My recommendation is to keep asking as much questions as you can to make you feel at ease and this company did that. I'm in the military and I needed answers, re... [ More ] |
| | | Jamil | | 7/9/2011 12:09:00 AM |
|
| Great company to use!!! | | I had dealt with another transport company to try and set up this vehicle move. I was skeptical for several reasons and decided to try a different company. It is a little unsettling to have someone transport your vehicle and really, it is a shot in t... [ More ] |
| |
| Don't Use Anyone Else | | After going through a horrible experience with another company, we were so relieved by the excellent and quick service provided by Direct Express. Within 5 days of filling out the online form, my car was in our driveway. The driver was very professio... [ More ] |
| |
| don't use unles you live on I-95 | | I made arrangements with Direct Express Auto to have our vehicle shipped (our only family car) when we moved across the country. On the 6th day, when our car still hadn't been picked up, but we had already moved, I called Direct Express only to be t... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. Customer Elizabeth Davis was understandably frustrated to learn that there were only two vehicles trying to ship from beautiful Charleston, South Carolina to Reno, Nevada (near Tahoe). It takes 8-10 to make the trip. We wish Ms. Davis lots of luck in all her future endeavors. [ view ] |
| | | Elizabeth | | 7/8/2011 1:50:00 PM |
|
| Auto Transport | | After having purchased a vehicle on eBay I contacted several auto transport companies to price delivery from Texas to Virginia. Auto transport direct had the best price by far, so I researched their website in detail. The website was very informati... [ More ] |
| |
| Staff | | The staff was great...very Friendy....Helpfull...and they answerd all my questions and concerns.
I would recommend this carrier to all my friends. [ View ] |
| |
| Awesome service | | Driver was in contact with me within two hours of placing the order and picked the car up the next morning. He was very knowledgable and provided great service. He took the time to listen to my concerns and answered all of my questions. I have use... [ More ] |
| |
| reliable, trustworthy, and convenient | | I shipped my car from Indiana to Texas and could not have been more pleased with this company. They did everything they said they would, on time, and for a good deal. The company they hired out to ship the car belonged to a sweet man who was very per... [ More ] |
| |
| Car Transport | | From the first phone call I made and the follow up after picking up the car was top notch. The transport driver did a great job before his arrival keeping us informed as to when he would in fact arrive. He also touched base with us 1\2 through his ... [ More ] |
| |
Direct Express Auto Transport Home | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23
Archived Reviews
|
Valley Solutions, Inc.