Direct Express Auto Transport 
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| Location: | 332 San Anselmo Avenue
San Anselmo, CA 94960 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 2 Year(s), 9 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1389 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 735 reviews posted by individual customers for the past 365 days. So approximately 3.50% of Direct Express Auto Transport customers have posted a review.
This means that 96.50% percent of their customer’s opinions are not represented on this site. |
| Overnight car delivery? Amazing | | I was absolutely amazed at how fast and efficient the process was. I basically got a car delivered from Olrando to Louisville overnight. Unbelievable. [ View ] |
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| Review of Direct Express Auto Transport | | I had an excellent experience with the broker's liaison as well with the driver. The only reason the arrival time was delayed was because of a MAJOR storm scenario that ravaged the midwest and east coast in December, no surprises there! Car arrived i... [ More ] |
|  | Bob Rings | | 1/18/2010 6:02:00 PM |
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| Very pleased! | | This was my first time to transport a car and I was very pleased with the experience. They were not the cheapest quote, but it was money well spent. Direct Express customer service and their driver were exceptionally polite, professional and easy to ... [ More ] |
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| My experience | | Although this transport company was not the cheapest I decided to trust my gut feeling and go with them because when talking with the office person my intuition told me the seemed to be an honest reliable company.
My car was picked up on the first d... [ More ] |
|  | | jim babicz | | 1/18/2010 11:12:00 AM |
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| Xmas delivery | |
When the vehicle was picked up the driver was great. He got the vehicle from Ct. to Ok. in two days. When he got into Ok. he was hit by the blizzard that went through the state on Xmas eve and the highways were closed.
But lo and behold he was ju... [ More ] |
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| Shipped on time | | Direct Express Auto transport assigned YURKO (Yuriy Minayev) to ship my car. The car was available to be shipped monday, but they assigned a carrier to the car wednesday. On friday we were contacted by YURKO promptly picked up the car within and hour... [ More ] |
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| Fantastic experience-even over the holiday! | | I have transported vehicles in the past (continental auto movers) with far worse than a BAD experience, so I was apprehensive about the process in general. I scheduled the pick-up for Dec. 15, 2009 going from Colorado to South Carolina. Direct Expr... [ More ] |
| | | Matt S. | | 1/15/2010 12:36:00 AM |
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| direct express | | The transport Company and the driver did a great job price was good at 625.00 from S.C. to Texas . I would difinitely use them again. I recommend them highly. They made me feel like I was in good hands. [ View ] |
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| ID. to AZ. Delivery | | I would highly recommend Direct Express Auto Transport if you have a vehicle to transport. Heather at the main office was very polite and helpful (unlike other transport companies which I have used in the past) to take my information and within a mat... [ More ] |
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| Great | | This company was perfect. I needed my car to be taken gftom Houston tx to Worcester ma. They found me an excellent carrier and answered ant questions I had. They stayed true to their quote.. And their price (600) wasn't bad at all. All in all. I woul... [ More ] |
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| Transport of an M3 from Fremont, CA to Buffalo, NY | | Enclosed carrier transport from Fremont, CA to Buffalo, NY for $1550. Two days after putting in my online request, they were ready for the pickup. I wasn't on my end, which wasn't an issue and they were willing to wait until some paperwork was sorted... [ More ] |
| | | Bryan Airey | | 1/12/2010 5:45:00 PM |
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| vehicle transport | | We requested transport from Charelston, SC to Manahawkin, NJ. The people were friendly and the delivery timely. We will certainly use the service again. [ View ] |
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| ZR1 | | Transported a ZR1 for me. Extreme care was taken delivering my race car.
The car sits low so adjustments needed to be made with ramping and clearence
Thanks for caring so much!!! [ View ] |
| | | James | | 1/11/2010 10:48:00 AM |
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| Personal Review | | The front Mudflaps were damaged unfortunately. But the driver was honest and knows what he's doing. I'm definitely going to use the same service again. Thank you for all your help. [ View ] |
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| My First Time Using an Auto Transport Service | | I found Auto Transport Direct using this transportreviews.com website. After looking at several quotes, Auto Transport Direct was the only company that had a flat fee that didn't require giving a positive review to attain a good rate. Funny enough... [ More ] |
| | | Patrick Ngo | | 1/7/2010 1:49:00 AM |
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| Great Service. | | Definitely would do business together again. Pick up & drop off where on time. Driver was very informative. Great insurance policy. I would suggest this company to others. [ View ] |
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| Auto Transport Direct - Great Job!! | | Auto Transport Direct did a great job moving my Honda Civic from Idaho to Georgia. The order was booked quickly and the operator was friendly, courteous, and patient with me. The driver was professional, did a great job in communicating and was on ti... [ More ] |
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| Shipped a car from Milwaukee to Los Angeles | | We shipped a 2002 Accord from Milwaukee to Los Angeles. Direct Express had a trucking company assigned within 2 hours. The vehicle was picked up on the first day (Friday) available and was estimated to arrive in Los Angeles in about 6 or 7 days. O... [ More ] |
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| Porsche 911 C4 | | This was the first time I purchased a vehicle over the internet. After purchasing the car in Colorado I need to have this expensive car shipped to me in PA. I was nervous about it arriving damaged, etc. When the CO Dealer quoted me $1100 fo have i... [ More ] |
| | | Martin von Dyck | | 1/4/2010 10:02:00 PM |
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| Ohio to South Carolina | | The entire process was very easy to set up. I placed the call on Tuesday and the car was delivered on Saturday, much sooner that I expected. Everything went without a glitch. Very happy. [ View ] |
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| Cross-country Move | | I did a lot of research on auto transport companies, and not only did Direct Express Auto Transport have a good quote they had a lot of good reviews. And I found those to be true in my experience. Customer service was nice and knowledgeable when I ... [ More ] |
| | | Julie | | 1/4/2010 12:25:00 PM |
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| Transport | | Delivery was better than expected. Car was picked up early and delivered in 3 days. Communications was very pro-active and timely. Contact person was very professional. Overall exceeded my expectations. [ View ] |
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| Easy and fast - recommended! | | I found this company on google. After I was a bit disappointed by the transport rates of the dealer. I searched on the internet and I found this company. Their rates were about 50% of the dealer rate.
After I found the right car my first choice wa... [ More ] |
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| Phone Contact Superb! | | We were left stranded in Roanoke, Virginia when our old car broke down, and had to wait a couple of days to find out that the vehicle had a blown engine and was therefore not worth the cost of repair, so we needed to get a rental to go home (home is ... [ More ] |
| | | Carolyn P. | | 1/1/2010 5:00:00 PM |
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| flawless experience | | I couldn't be happier with the excellent service I received! Not only was it picked up and delivered exactly as promissed, but I received my vehicle completely undamaged. And to top it all off, it was the lowest price out of all the carriers I resear... [ More ] |
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| Great Service | | Service was really good. I had to change the pickup location and the customer service people at Direct Express had no problem with helping me do that. They even suggested we drop the SUV at a car dealer so it could be picked up more easily since we... [ More ] |
| | | Samantha Kelley | | 12/29/2009 9:44:00 AM |
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| Car Transport | | I would definitely recommend Direct Express Auto Transport. Our experience with shipping a SUV from California to Texas was extremely positive. The quote we received online was the lowest of 10 quotes found on the internet. The entire process was ... [ More ] |
| | | Mariann | | 12/28/2009 11:40:00 PM |
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| Quick Delivery | | The time between placing the transportation order and delivery was about 7 hours. My car was being picked up about 2 hours after placing order and delivered later that same afternoon/night. Wonderful service. [ View ] |
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| Excellent Service | | The entire service is very smooth for me. I placed the order over the web two days before the actual pick up. Car was picked up and delivered on time. I would use them again. [ View ] |
| | | Anoop | | 12/27/2009 1:30:00 PM |
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| service about this company | | they were honest, i would recommend them to my friends.service was excellent
the price was reasonable, there were no damage so no claims, it was on time, no problem about contact.
over all it was and excellent service [ View ] |
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| good value for the money | | I got good service the money i paid. It was on time and infact got the vehicle shipped and delivered ahead of scheduled delivery time. I would definitely recommend this to all of my friends and collegues. [ View ] |
| | | Narayana Manohara | | 12/26/2009 4:15:00 PM |
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| Direct Express AT | | Both Direct Express AT and the transport company they brokered me to were very professional, timely. and affordable. This was a new experience for me and I was constantly impressed at how smoothly every step of the process went. If I ever have need... [ More ] |
| | | Scott | | 12/26/2009 12:03:00 PM |
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| excellent company | | after having problems with another transport company getting a car picked up that i bought on craigslist i started looking for another transport company, and i found direct express auto transport and they came to my rescue. within 6 days after hiring... [ More ] |
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| Trust | | The driver was more than happy to deal with me. He kept in contact to let me know if he was in bad weather. That was going on at the time and he made good timing to make his run be on time. I am very happy about this transport company. I will adv... [ More ] |
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| Easy and Inexpensive | | I was in an accident while on vacation in the Carolinas from my home state of Illinois. Unfortunately, I happened to be there during the rut (deer mating season) and was driving on a dark road at night when one leapt out in front of me. Needless to s... [ More ] |
| | | Jake | | 12/20/2009 5:36:00 PM |
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| Highly Reccommended | | This was the first time I have had my car shipped, but I have been pleased with the way my order was handled. Right from the time I placed my order online through the time my car was delivered, It has been a very pleasant experience. Lowest quote &am... [ More ] |
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| Happy Day | | I want to thank Direct Express for my pleasent experience by use of this carrier. The driver was early, professinal and had a genuine concern for my vehicle. He really went out of his way to make sure I was completely satisfied. My hat is off to Dire... [ More ] |
| | | Walter | | 12/16/2009 9:26:00 PM |
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| spot on time | | The vechicle was picked up on time and delivered on time with no damages, the price quote was 25% leass than any other quote that i got ,very satified. [ View ] |
| | | suresh munipalli | | 12/16/2009 3:01:00 PM |
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| Car Transport Review | | This is the second time we used your service to transport our cars from Michigan to California (San Francisco for the first and Los Angeles for the second). We are happy with your service. In the first move the only problem encountered was that the c... [ More ] |
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| Impressive | | I was very impressed with the ease of this transaction and the professional interaction with the driver. I would definitely use this service again and recommend it highly to anyone in need! [ View ] |
| | | S. Saxe | | 12/15/2009 11:35:00 PM |
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| Worked Like a Charm | | I was a little wary at first of using a company I found randomly online, but based on the BBB ratings I decided to try Direct Express Auto Transport. Everything went very smoothly - the driver contacted my mother (the pick-up contact) the day prior t... [ More ] |
| | | MaraRutherford | | 12/15/2009 8:51:00 PM |
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| Review | | It was a wonderful expiriance working with Direct Express. I searched this this company online and gone through the reviews before placing the order, the reviews were so good that I decided to go with this company. When I requested the pickup for my ... [ More ] |
| | | Anand | | 12/15/2009 10:00:00 AM |
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| good service | | I have used this company five times and always a good result. No need to look further for transportationof auto or motorcycles. aqll the drivers were easy to reach and made good and prompt contact. Loade arrived in perfect condition and coordination ... [ More ] |
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| AUTO TRANSPORT | | I HIRED DIRECT EXPRESS AUTO TO TRANSPORT MY CAR FROM MASSACHUSETTS TO SC WITH TWO DAYS FROM BOOKING THIS COMPANY I RECEIVED A CALL FROM DIRECT AUTO TO ARRANGE PICK UP. DIRECT AUTO ARRIVED ON TIME AND WAS VERY PROFESSIONAL AND TRANSPORTED MY CAR ON TI... [ More ] |
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| Transportation | | Car arrived safe and sound. Driver was very courteous and communicated well when he was going to deliver the car. I was happy with this service. They were flexible. [ View ] |
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| Direct Express & Ricks Solutions were WONDERFUL | | WOW! I would definitely use Direct Express again. The price was VERY reasonable ($625 from Illinois to Sheppard Air Force Base, Texas) and the service was GREAT. Brian from Ricks Solutions was our transporter and I can''t say enough nice things about... [ More ] |
| | | Tonya | | 12/14/2009 9:21:00 PM |
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| Excellent service (returned customer) | | It was second time that i have shipped the car through Direct auto.
I''m totally satisfied with them.
first time, it took only 5days from PA to CA and second time, it took only 4days from CA to PA. the fastest service i have ever seen.
and al... [ More ] |
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| Problem finding a carrier.... Really?!?! | | I used Direct Express in 2008 when I shipped my vehicle to Fort Irwin, CA with no problem. So, I figured I would use them again. I placed an order with Direct Express Auto Transport on October 25, 2009 using their website. I received a confirmatio... [ More ] | | Our outstanding record indeed speaks for itself. After at first setting up a very quick pickup and having it fall through, Katina gave us only 72 hours to arrange for another driver from the Mojave Desert to Fort Hood, and entered this negative revie... [ More ] |
| | | K. CAMPBELL | | 12/14/2009 5:16:00 PM |
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| Transportation of vehicle | |
The service received in general was absolutely the best anyone could expect.
I will have no hesitation to use Direct Express whenever I will need again.
I strongly recommend Direct Express to whoever need to transport a car
from point A... [ More ] |
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| Order #72337 | | I orginally set up the transport of this car to Denver for the Monday before Thanksgiving.
I wanted to make sure the car arrived in Denver by 12/1/09. I contacted customer service to review my arrival date. They suggested moving up the dispatch date... [ More ] |
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