Direct Express Auto Transport  | |
| Location: | 101 Lucas Valley Road
San Rafael, CA 94903 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 4 Year(s), 8 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A+". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1200 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 584 reviews posted by individual customers for the past 365 days. So approximately 2.78% of Direct Express Auto Transport customers have posted a review.
This means that 97.22% percent of their customer’s opinions are not represented on this site. |
| These guys are the best, hands down. | | We used these guys for the first time a few weeks back and now consider them to be our "go to" guys when in n eed of transporting vehicles. The transaction could not have gone any smoother!! [ View ] |
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| New car pickup and transport | | My new car was picked up on the Monday following Thanksgiving, when I had made the on-line order request the day before the holiday. For clarity, the car was available that Friday, but hadn't been assigned by then. I was neither surprised nor disappo... [ More ] |
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| Transport | | The company selected to transport my vehicle did a great job. It was a smooth transaction from my first phone call to arrange the transport to delivery of my vehicle. I would use this company again to set up further transportation needs. [ View ] |
|  | | Paul | | 12/13/2011 5:28:00 PM |
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| First Time Customer | | Great experience. Reasonable price. Jeff Huffine Transport (Pella, Iowa) was my ultimate carrier and I must say that I would highly recommend him to others in the future. Excellent customer service. Clear communication before pick up to final delive... [ More ] |
| | Gil Pintar | | 12/12/2011 12:09:00 PM |
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| CAR TRANSPORT | | The best company I have worked with in a long time. Direct Express Auto Transport kept me informed via e-mail and when I called with concerns regarding the initial driver assigned, they were extremely helpful. The cost to transport my car was outstan... [ More ] |
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| TRANSPORT OF MY CAR | | Great Transporter. I would not hesitate to use again. Cost to transport was within my budget and was even much better that many other companies estimates. The driver (Randy) assigned to pickup and deliver my vehicle could not have been better. He... [ More ] |
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| great company | | This is a great company. They were very helpful and could explain everything i wanted to know, since this was the first time i have done anything like this. I would recommend to anybody and will use them again if i ship cross country. [ View ] |
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| Direct Express Auto Transport Works Well | | Direct Express Auto Transport worked perfectly for me. The website was easy to navigate & when I called them with a question the service rep was friendly and helpful. It took them about 10 days to assign my car to a carrier because it was being... [ More ] |
| | | Ilene C. | | 12/7/2011 11:00:00 AM |
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| Delivery | | Just an overall class act. I could not have been happier. Was kept informed all the way and the delivery could not have been more perfect. Thanks again !!!!! [ View ] |
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| Transport | | The driver was courteous and very helpful, envouraging me to really look the car over for damage. There was none. VERY satisfied. [ View ] |
| | | Dave B | | 12/6/2011 9:16:00 PM |
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| Service this past September | | It was a great experience. Went on line....got the quote...ordered...they called in 24 hours and got me the carrier...picked exactly when they promised. My son received his truck 24 hours later. On time. Great service. I need to ship this truck to Ca... [ More ] |
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| Direct Express transport GA to CA | | I contracted with Direct Express after my moving agent, Neighbors Moving and Storage, messed up and forgot to book and confirm my auto transport through them, and in dealing with the error, quoted a new price which would have exacted a premium for sh... [ More ] |
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| Super Fast and Great service | | I placed order in the night around 9 PM, by next day 3pm my vehicle was picked up and delivered to St.Louis by sunrise. For this price the service excellent no problems on delivery. Ordering/communication is simple and very convenient. I would defini... [ More ] |
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| My Transport Experience | | I was completely happy using Direct Express. The drivers were friendly, communicated status of the transport, and delivered to my doorstep. I would highly recommend them to anyone else and have a person using them already. Email communication was gre... [ More ] |
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| Transport Experience | | The service that was received was excellent. The vehicle was picked up on time and delivered one day late. Unfortunately for the driver, his transport truck broke down and had to receive repairs while on the road. The communication was excellent a... [ More ] |
| | | Wayne Simmons | | 12/6/2011 2:13:00 PM |
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| Waited, and waited and waited...... | | Notified them 11/15 of our shipment - paid the fee 11/18. They could never book the transport. Called McNutt Auto Transport on 12/5, and within TWO HOURS had a truck scheduled, and it was just picked up today. I cancelled my pickup with Direct Expres... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. The issue was not Cedarburg, Wisconsin where customer Scott Volkert of Newman Chevrolet is located, but rather, the destination of Chico, California about 100 miles north of Sacramento. It takes longer to amalgamate a full load on that run, unless you do what Mr. Volkert did and pay $256 more to another broker (he did not disclose the extra money), which anybody can do that. We wish Scott Volkert well in all his future endeavors and encourage him to compare apples to apples. [ view ] |
|  | | Scott V | | 12/6/2011 1:37:00 PM |
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| Rude representative | | The representative was not friendly at all. Actaully, I should say rude. The first driver called me only 10 minute right before he would come to pick up the car in DC area, which was not possible at all. Then we reschedule a time for that. However, t... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Jinjin Zhang is dissatisfied with the service and we will speak to the driver about common courtesy. On a positive note, hiccups aside, we did deliver from Rockville, Maryland to Ames, Iowa very fast. We wish Mr. Zhang lots of success in all his future endeavors. [ view ] |
| | | Jinjin | | 12/6/2011 11:46:00 AM |
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| Best transport company. | | Direct Express Auto Transport company is an excellent auto transportation company. I found them while doing a search on the internet. It was very easy and quick arranging auto transportion for my car. You fill out origin and destination with your ... [ More ] |
| | | SunilDesai | | 12/2/2011 4:19:00 PM |
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| Very happy with experience | | Vehicle arrived on schedule and in great condition. Reservations and delivery both went smoothly. Pickup was within 2days of the first day we requested. The driver called us from Oklahoma the day prior to delivery to give us an estimated time of a... [ More ] |
| | | Jerry Hitpas | | 12/2/2011 3:58:00 PM |
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| review | | The driver was delayed due to weather he kept in touch with me via phone and text he was pleasant and very prompt with his updates. The contact people were kind and supportive They gave me all the information I needed would highly recommend and use a... [ More ] |
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| very pleased | | we sold our car to our son, neither of us could find a inexpesive way to get it to him.
did a guick serach on the internet found several companies that hauled cars.
these guys were the only ones to answer the phone. after researching them allitle b... [ More ] |
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| Successful Auto Transport | | This has been a very satisfying experience. After researching many transporters I selecteded Direct Express Auto Transport because of the price along with the comfortable feeling while talking and Emailing their staff. Once my vehicle became availabl... [ More ] |
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| Positive auto transport experience | | Direct Express Auto Transport and Golden Key Express did an outstanding job transporting a car for us from the East Coast to the Midwest in October 2011. The elapsed time from first phone call to Direct Express to car delivery by Golden Key was five... [ More ] |
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| Great Service | | I have used Direct Express Auto Transport two times. Both the times the service was excellent and my car was picked up and delivered the day it was promised. My car was transported from Illinois to California and back within 4 months. I had spo... [ More ] |
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| Great Service | | I have used Direct Express Auto Transport two times. Both the times the service was excellent and my car was picked up and delivered the day it was promised. My car was transported from Illinois to California and back within 4 months. I had spo... [ More ] |
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| Positive experience | | I called several companies to ship my daughter''s new car from CA to Tampa, Florida. I almost used Magic Carpet Shipping, but upon further research I realized that their good reviews were because they offered a $30 rebate once a customer gave a posit... [ More ] |
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| Auto Transport | | We needed a car transport across the country from California to New York. After placing the order we were promptly notified that a truck was assigned to us. The driver was courteous, polite and informative. He kept us notified along the cross country... [ More ] |
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| Excellent Service and Pricing! | | I had excellent, prompt service and competitive pricing. Other places tried to increase the price from original quotes for promising faster pickup, but Direct Express Auto Transport was really fast and had early delivery and did not do last minute pr... [ More ] |
| | | Tony | | 11/24/2011 2:25:00 PM |
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| Great service | | They picked up and transported my vehicle on time and as described. I was very please with the ablitiy to contact the driver via cell phone and text. I was out of town when it was delivered and he worked with me coordinating a friend to pick up and... [ More ] |
| | | David Turner | | 11/22/2011 3:35:00 PM |
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| Quality of Service | | The personnel at customer service and the driver were highly professional and very experienced. I was extremely pleased with the shipment of this family owned vintage car and feel it was handled with the same care I would have provided had I carried... [ More ] |
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| The Big Easy | | I shipped my wife's Scion Xb from New Jersey to New Orleans. The turn around time from when I placed my order to the e-mail I received notifying my of the pickup was quick. I was actually in Philly when the car was picked up and the driver worked w... [ More ] |
| | | Flint Mathes | | 11/22/2011 2:19:00 PM |
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| The Big Easy | | I shipped my wife's Scion Xb from New Jersey to New Orleans. The turn around time from when I placed my order to the e-mail I received notifying my of the pickup was quick. I was actually in Philly when the car was picked up and the driver worked w... [ More ] |
| | | Flint Mathes | | 11/22/2011 2:19:00 PM |
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| Car delivered early. | | We were informed the whole way, from pickup to delivery. Driver was conscienious of the car. He took pride in his work. The car came a day early. Yes we would up this transport to delivery any vehicles again. Thank you. [ View ] |
| | | LeAnn Jones | | 11/22/2011 9:32:00 AM |
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| Great service | | Contacted me on the first date for my vehicle's availability, and picked up my car on time and delivered it perfectly earlier than I expected, which worked out great. [ View ] |
| | | abby | | 11/22/2011 8:59:00 AM |
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| Terrible | | I made deposit to have a vehicle shipped from LA to Phoenix...375 miles, about 6 1/2 hour drive.
11 days later the car is still waiting for pick up. My order has been reassigned to different shipping companies twice. Pick up dates extended now ... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. Customer Conrad Eenhuis made his vehicle available before actually paying for it and completing the paperwork, so the dealership would not release it. Mr. Eenhuis then called us Thursday to say that his vehicle would be finally ready Friday, and we assigned another driver Monday morning (today). It will be picked up Tuesday, which is really fantastic service. We kindly suggest that Mr. Conrad Eenhuis wait to own a vehicle before trying to ship it. We wish Mr. Eenhuis lots of luck with that and all his future endeavors. [ view ] |
| | | Conrad | | 11/21/2011 6:01:00 PM |
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| Highly Recommended | | The quote process was simple and clear and the website was chockfull of pertinent information. Although the car was picked up later than anticipated it was delivered ON-TIME. The driver informed me as he got close of his expected arrival time. An o... [ More ] |
| | | Laurel | | 11/18/2011 1:38:00 PM |
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| Car transport from NJ to MO | |
I was very pleased with transaction, the price quoted was the price I paid. It took less than five business days for the car to be picked up. The car was picked on a Tuesday and as promised the car was delivered Friday of that week by 2:00 PM.
I a... [ More ] |
| | | Alex | | 11/17/2011 10:03:00 PM |
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| Auto Transport | | Direct Express provide a quote significantly less than other transport companies. The driver kept in daily contact to keep us abreast of the status of his arrival in Cleveland. [ View ] |
| | | William Monica | | 11/16/2011 5:22:00 PM |
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| Transport | | I received on line quote quickly. The quote was the best that I received from other carriers.Within 24 hours I was given a pick up date 3 days away. The operator and driver stayed in communication with both the pick up and delivery. This was my first... [ More ] |
| | | Mary | | 11/16/2011 3:00:00 PM |
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| Professional | | Service was fast and efficient. My car was loaded up with a bunch of valuables, paintings, mirrors and furniture, all was safe and in tact. I was on vacation when my vehicle arrived, the driver contacted me via cell. I text the driver a contact num... [ More ] |
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| direct Auto | | Direct Auto Transport was a very simple process to use. The price was very competetive. Only problem I saw was we were assigned a carrier on a Friday morning and then they called us saying they would be there in a half hour. Made arrangements to get ... [ More ] |
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| Our third time with Direct Express Auto Transport | | We have used Direct Express Auto Transport (autotransportdirect.com) 3 times, and each time we've been very happy with the service. It's expensive! But the drivers have been very patient and responsible, and they've had to pick up cars in difficult p... [ More ] |
| | | Kitty M. | | 11/16/2011 11:55:00 AM |
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| Excellent once again!! | | I travel a lot for extended periods of work and the company often pays for my vehicle transport. This was the third time that I used Direct express and everything ran as smooth as possible for the best possible price (and believe me, I shopped around... [ More ] |
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| Car was never picked up, stay away. | | Shipping from Harrisburg, PA to Los Angeles, CA, busy traffic route, shouldn't take a few days to get the car shipped, that was according from the Direct Express Auto Transport. Order was placed at 10/31/2011, cancelled order at 11/15/2011.
Car w... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. Customer Ji Li in City of Industry, CA probably did not realize that a huge snowstorm hit the Harrisburg, PA area and knocked out power to millions of homes. Transport drivers steered clear for several days, which caused a backlog of shipments. We are sorry for the delay and any inconvenience to Mr. Ji Li. We wish him well in all his future endeavors. [ view ] |
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| Direct Express Auto Transport | | Re: Order number 115709.
I'm completely satisfied with the customer service department at Direct Express. Always easy to reach. Dispatchers are always there to answer my questions and the driver. They act immediately in contacting the driver... [ More ] |
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| Direct Express Auto Transport | | Re: Order number 115709.
I'm completely satisfied with the customer service department at Direct Express. Always easy to reach. Dispatchers are always there to answer my questions and the driver. They act immediately in contacting the driver... [ More ] |
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| Car Transport | | We were very pleased with the transport company. Driver here on time and car arrived at the specified time. The company was very easy to work with. We had a great experience shipping our car from Tulsa, OK to CA. Driver wax excellent, explained pr... [ More ] |
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| Auto Transport | | I have nothing but the greatest respect for the work that Direct Express Auto Transport did for me. When I first contacted them regarding the need to transport my vehicle, they were courteous, professional and caring in seeing to it that I received... [ More ] |
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| Auto transportation | | Driver was professional, prompt and could not have asked for a quicker transport than 2400 miles in 3 days!! [ View ] |
| | | Margaret Tiggeloven | | 11/11/2011 4:44:00 PM |
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| CO to VA | | I had a very positve experience using autotransportdirect They kept me informed during the whole move proces and were very friendly. I would use them again.
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| | | Frank | | 11/10/2011 11:51:00 AM |
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