Direct Express Auto Transport  | |
| Location: | 332 San Anselmo Avenue
San Anselmo, CA 94960 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 3 Year(s), 1 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1344 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 680 reviews posted by individual customers for the past 365 days. So approximately 3.24% of Direct Express Auto Transport customers have posted a review.
This means that 96.76% percent of their customer’s opinions are not represented on this site. |
| Vehicle Transport | | I called around to "other" transport companys before selecting transport direct. The reasons I chose transport direct were their fantastic customer service and super low prices!! My vehicle was picked up early and delivered early (Thank y... [ More ] |
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| Good service | | The price was right and everything happened as promised. Would definitely use this service again. There where no problems with the transport even though the cars transmission refused to cooperate. [ View ] |
|  | G. Swehla | | 7/1/2010 6:17:00 PM |
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| Houston to Boston Car Transport | | Everything was perfect from pick-up to delivery. The only misunderstanding was the dispatcher told us the car would be picked up at 8am, but the driver called that morning and said it would be 1pm. 4.5 days from Houston to Boston is great since he ha... [ More ] |
| | | Glenn K | | 6/30/2010 6:33:00 PM |
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| Auto Transport | | The pickup location was missed because of the low visibilty of signage, but the driver was prompt (30 seconds) calling me to tell me what happened. I did see that they pulled in across the street and I was able to get there right away. They were ve... [ More ] |
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| Michael Black Transporters | | I would definitely recommend autotransporterdirect.com to any one who is in need of getting their vehicle from another destination. I could not drive the nine-hour drive alone to pick-up my vehicle and I could not get another driver at this time. My... [ More ] |
| | | Prudy | | 6/29/2010 7:18:00 AM |
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| Excellent service | | I have never had the experience of moving a car before so I did all my research previously and chose Direct express by reading transport reviews.com. I want people to know that Direct Express did a great job of doing exactly what I hired them to do -... [ More ] |
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| Very impress with the service! | | Direct Express Auto Transport made be feel very comforable during the whole process. The price they quoted us was the price we paid. Also they were one of the few companies on the internet that offer door to door delivery for a great price! They wer... [ More ] |
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| It comes down to the Driver | | Everything went off well. There were no hidden costs, communication lines were open and someone was available at all times, service was prompt and good and the price was the cheapest of 6 companies we checked out. ($900 per car, coast to coast).
... [ More ] |
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| Transport from Cali to Illinois | | I was very pleased with the service I received. I was told that my car would be able to be shipped between one and seven days after my first phone call. The same evening I first called I received a call informing me of a driver in my area able to pic... [ More ] |
| | | Rudy Bhimani | | 6/24/2010 10:38:00 PM |
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| rave review | | I was very pleased with Direct Express Auto Transport. When I wanted to confirm the order and the specific timing, my phone call was connected to a live person immediately, which is very rare. I then had to move the first available pickup date back... [ More ] |
| | | Susan Schwartz | | 6/23/2010 9:48:00 AM |
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| Fast service and nice people | | Bought a car in CT and needed it delivered to me here in SC. Everyone I spoke to at Direct Express Auto Transport was very nice. The driver was a great guy. He cared enough to keep his truck and trailer very clean. The delivery was a lot faster than ... [ More ] |
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| Very pleased with transport | | My wife and I were ready for a good vacation in Branson, MO. A slip in the shower and a fractured hip landed her in the hospital. We needed to fly home to California so we had to ship our car home. A family member lived near the airport in Springf... [ More ] |
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| Delivered as Promised | | This was the first time I was shipping a car, read the reviews most were good some bad as usual, you know grumpy customers.
Everything was done as promised, only thing that would be good to have would be some form of tracking system and also an es... [ More ] |
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| Good job! | | The Driver called me, kept me informed and was very courteous. When she got here to Arizona, she took extra care to make sure the cars came off clean and easy. She made sure there was no damage from the road and to make sure I was happy. I am very pl... [ More ] |
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| Service with a smile! | | Hello,
I would just like to say that my experience with transporting my vehicle was smooth. This was my first time having a vehicle transported and it was fairly simple. I called, got a quote, asked a lot of questions; in which the phone rep's w... [ More ] |
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| Mini Cooper transport | | As a first time auto shipper I was overwhelmed by the responses to a request for an on-line quote. Picked this company based on website reviews. Price was in the lower half of quotes. Very pleased with promptness of pcikup. Delivery was one day af... [ More ] |
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| Safe Transport | | When I decided to ship my car from Florida to California to use on the second leg of my vacation, I did not know what to expect. Direct Express made the the process simple and fast. A 10 minute phone call and everything was set. Pick up at a hotel... [ More ] |
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| Vehicle Pick-up and Delivery: A+ | | I am more then satisfied with the service from Direct Express Auto Transport. Not only was their quoted price the lowest of many, but the car was picked up remarkably quickly and delivered in a very reasonable time frame with no problems. I've had ... [ More ] |
| | | Mr. Schuster | | 6/18/2010 1:02:00 AM |
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| Volvo S80 transportation | | The transportation of our Volvo was as promised, no delays, no damage, and at a reasonable price. I would use Direct Express Auto Transport in the future and would recommend it to my friends. [ View ] |
|  | | Dilyana | | 6/15/2010 9:14:00 PM |
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| Great shippers. | | So just a day after I paid my deposit, I got an email stating my car was assigned a truck.
Truck company called me the next day setting up a time and the next morning got a call from the truck driver that he was 1 hour away.
Very friendly staff at ... [ More ] |
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| reviews | | I have used this company to ship 3 cars cross country. No issues at all. Fairly quick pickup and fast transit times. Would use them again in the future. [ View ] |
| | | ned shanks | | 6/12/2010 6:44:00 PM |
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| Excellent service | | I recently moved from Dallas,TX to Boston, MA. this is the first time i ever shipped my car. I got quotes from various transports, but no one can beat AutoTransportDirect. It was $625, very affordable. I never imagined i will get my car in just 2 day... [ More ] |
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| Ouststanding Service! | | Direct Express has simple online process and excellent Customer Service representatives. I found the price to be extremely reasonable. Thanks a million! I have already recommended you to family and friends. I will use use your service again in the fu... [ More ] |
| | | Marie | | 6/12/2010 1:39:00 PM |
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| Amazing service | | This auto transport service was top notch in every way. From the convenient automated estimate,
my first call to them, right through pick up and delivery they really pleased us. I was a bit nervous
about the whole process until I met the driver ... [ More ] |
| | | Joe B | | 6/12/2010 1:33:00 PM |
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| Mercedes slk230 | | Great Fast response at a very low price. Most quotes were higher. Mercedes was picked up the next day and on time. Once arrived received a call w a estimated time frame and was there within that time frame. Will use again when needed and operator was... [ More ] |
| | | George | | 6/12/2010 1:11:00 PM |
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| First time | | This was the first time I transferred my car. My other two vehicles were driven to location. I wish I had known about this service sooner. I was very skeptical of the quality of the service at first, but after a friend's recommendation I gave it a... [ More ] |
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| Transport Car | | I waited 15 days for them to schedule my car for pickup,"schedule only". and they could not even schedule. Not honest upfront, until I pressed and asked what was the problem. Finally talked to Mike and he told me there where a lot of cars... [ More ] | | Our outstanding record speaks for itself. We are over ten times larger than Specialty Mobile, who tend to charge significantly higher sums to transport vehicles. Kenny did not tell you that.
We wish Kenny lots of luck in all his future endeavors. [ view ] |
| | | Kenny | | 6/12/2010 11:25:00 AM |
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| AUTO TRANSPORT | | I am very satisfied with the transport of my car to CA. I was always contacted ahead of time to let me know of the pickup and drop off times of my car and were on time on both occassions. Driver was very courteous and all items stored in the car we... [ More ] |
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| direct express does a fine job! | | After reading all of these reviews, I didn't know what to think - the positive reviews were flawless... whereas the negative reviews were really, really negative.. I guess that is to be expected.
My car has been picked up and hopefully will arri... [ More ] |
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| its a waiting game | | I was told my car would most likely b picked up before 5he available date. Then I was told it may b a few more days..then I was told 7 days then 14 ... I scheduled my move around the 90% 1-7 day pick up...now im n another state with no car and no ho... [ More ] | | Our outstanding record speaks for itself. Customer Arianna is mistaken. Why would anyone tell a customer that their car would be picked up before the first available date? That makes no sense. It appears Arianna was confused about the entire process.
We wish Arianna well in all her future endeavors. [ view ] |
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| Direct Express Review | | After spending a fair amount of time researching auto transport brokers / carriers, I decided to use Direct Express because of their experience (quantity of transports) and their very positive reviews. They were not the lowest price I received. The... [ More ] |
| | | Paul - Chagrin Falls, Ohio | | 6/11/2010 9:17:00 AM |
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| Great Service | | The folks at Sin City Transporting LLC - NV (the transport company direct express auto transport assigned to the car) did an excellent job at picking up, transporting, and delivering the car.
I provided an alternate delivery site as the original d... [ More ] |
| | | R Rosario | | 6/11/2010 9:06:00 AM |
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| Excellence | | The service was Excellent and I have referred them to more clients, especially since it was quick and easy and my car was in excellent condition. This was my 2nd time using direct Express Transport and each time they were prompt and very affordable.... [ More ] |
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| NEVER USE | | They lie about when your car will be delievered. The curse and use foul language. They try to intimidate you but threatening not to deliever your vehicle. Add to this your vehicle shows up flithy with some sub contracted driver thaat speaks no Eng... [ More ] | | Our outstanding record speaks for itself. This customer, a boorish Hollywood lawyer, made his vehicle available to ship in Los Angeles on May 31st and was picked up a day early. Very fast! It was delivered in perfect condition on June 10th in New Jersey. Fantastic service!
This customer, Scott, exhibited emotional instability throughout the process. Nobody here ever used foul language or lied about anything. This order was completed early and without problems, save the odd behavior of the customer.
The Department of Transportation acknowledges that Direct Express Auto Transport has a perfect record - which is the familiarity to which this deceitful attorney alludes. [ view ] |
| | | Scott W | | 6/10/2010 2:28:00 PM |
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| Great Service!! Good company! | | Order No. 84229 from Calif. to Missouri. We were very pleased by this whole process which went smoothly thankks to Direct Auto Transport. Everything was timely and came through exactly as promised. Very courteous people from the original administr... [ More ] |
| | | Linda McKee | | 6/10/2010 11:30:00 AM |
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| Fantastic | | The driver was extremely nice and easy to get ahold of. Everything worked out wonderfully! If we ever decide that we are going to move across the country again, or know anyone who is, we would definitely recommend Direct Express! [ View ] |
| | | Emily | | 6/8/2010 12:37:00 PM |
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| My experience | | I had my car ship serveral times by a different carrier in the past, by far, Direct Express is excellent on customer service to their puntual delivery. I had my car picked up on Tuesday and my sister received it on Thursday. I would definitely recomm... [ More ] |
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| So Fast and So Cheap! | | I have shipped a few cars in the past but never any cheaper of faster than this - excellent ratings on all accounts. Fast and friendly and the carrier always picked up the phone when called.
thanks [ View ] |
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| Fast pickup and delivery | | Pickup from Florida on Wed and delivered by 10am next day, truck was not running so we were first on delivery. Driver was nice and helped get into our building. We gave him a nice tip!! [ View ] |
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| Transport of my SUV | | I booked the haulage over the internet so the only person I had contact with was the driver of the carrier. He was very knowledgeable and was painstaking in the loading of my vehicle. The delivery was on time with no damage to the vehicle and all o... [ More ] |
| | | Arthur L | | 6/5/2010 10:25:00 AM |
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| Great Service | | The entire transaction and transport of the car was effortless on my part. Also, the price paid was competitive and a good value. Very professional and communicative. I would use them again and have recommended them already. [ View ] |
| | | Dan A | | 6/5/2010 10:13:00 AM |
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| Their service was wonderful | | My experience with the company was fabulous. The driver went out of his way to be helpful, and was very kind to my mother on the other end. He actually was able to pick up my car early! He was able to pick up my car within 48 hours after I origina... [ More ] |
| | | Roberta | | 6/4/2010 6:15:00 PM |
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| transporting of my car | | the driver was very polite and very punctual, the time of transferring was exellent- only 4 days.The car was delivered on time, in undamaged condition. The driver was very polite, call me immediately at time of delivery in CA. The car was in exellent... [ More ] |
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| Excellent service | | I was very happy with the shipping of my car from NY to CA. Service was on time (or even earlier) and the drivers were very nice. The arrival time was exactly the one scheduled at first. What I appreciated most is that I could exactly know where was ... [ More ] |
| | | mbombard | | 6/4/2010 2:58:00 PM |
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| Excellent... Highly Recommended | | I had a bad experience with a previous vehicle shipment that left a bad taste in my mouth. Took forever to get someone to pick up the vehicle. First trucker just whined about getting his vehicle to the location, complained about a rack on the top o... [ More ] |
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| Yukon Denali delivery | | Setting up the transport was easy. The staff was friendly and courteous. The price was fair and having the car delivered was much simpler than flying to North Carolina and picking it up ourselves. The driver contacted us two days later and said he... [ More ] |
| | | Jessica Stevens | | 6/3/2010 7:56:00 AM |
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| Happy w/Direct Express Auto | | Great experience. Only small item was the driver called when he was 30 minutes from our house and we were not expecting him (would have been good to get a call the day prior). Still we were able to get there and load the car. Fast transit with no ... [ More ] |
| | | Jeff F | | 6/2/2010 9:17:00 PM |
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| Good Experience - CA to IL | | Our transporter stayed in contact with reference to pick-up and -off information. The only drawback is that he did not call 24-hours ahead of time. We had to call him to get info on timing. However, he was accommodating and very knowledgeable. Pretty... [ More ] |
| | | Lynette | | 6/2/2010 8:35:00 PM |
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| Honda Accord from AZ to my son in VA | | I was advised of pickup date two days prior to the first pickup date I had provided. Driver called day before. Our house (pickup location) is in a gated community with narrow roads. Driver parked in an accessible safe loading spot a couple of miles a... [ More ] |
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