Direct Express Auto Transport  | |
| Location: | 101 Lucas Valley Road
San Rafael, CA 94903 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 4 Year(s), 8 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A+". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1189 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 577 reviews posted by individual customers for the past 365 days. So approximately 2.75% of Direct Express Auto Transport customers have posted a review.
This means that 97.25% percent of their customer’s opinions are not represented on this site. |
| Direct Express Auto Transport | | As part of my research in evaluating and selecting a carrier to transport our vehicle from Littleton, Colorado to South Florida, I found the reviews of others who had used this carrier to be very helpful, and therefore, wish to share my experience f... [ More ] |
|  | Catherine H | | 1/3/2012 3:34:00 PM |
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| Transport of SUV | | As a first time transportee, I had no idea what to expect. I spent a lot of time doing research and talking to numerous transport companies. I ended up with lots of charts. When I contacted Direct Express (near the end of my exploratory search), E... [ More ] |
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| order # 115127 | | Our driver was not present at the time the car was picked up. Direct Transport advised us to take pictures of the vehicle and send them detailed instructions on where to pick up the car. we had to trust the carrier to pick up the car and deliiver a... [ More ] |
|  | | APRIL | | 1/3/2012 10:54:00 AM |
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| Auto Transport Review | | I was very pleased with the quick service. I had a very short time frame in-which the vehicle could be picked up and they were able to have it picked 2 days after I talked to the representative. The vehicle arrived 1-2 days earlier than I expected.... [ More ] |
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| Auto Transport Review | | I was very pleased with the quick service. I had a very short time frame in-which the vehicle could be picked up and they were able to have it picked 2 days after I talked to the representative. The vehicle arrived 1-2 days earlier than I expected.... [ More ] |
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| Exceeded expectations | | Entire transport went relatively flawlessly, although I learned that in New Jersey it is illegal to load a car on to a transport truck on a public street. Delivery driver was very willing to accomodate our schedules for receipt of the car in Califo... [ More ] |
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| Exceeded expectations | | Entire transport went relatively flawlessly, although I learned that in New Jersey it is illegal to load a car on to a transport truck on a public street. Delivery driver was very willing to accomodate our schedules for receipt of the car in Califo... [ More ] |
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| Exceeded expectations | | Entire transport went relatively flawlessly, although I learned that in New Jersey it is illegal to load a car on to a transport truck on a public street. Delivery driver was very willing to accomodate our schedules for receipt of the car in Califo... [ More ] |
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| A Very Good Deal | | My order number was #117676, and I would definitely use Direct Express Auto Transport again because the pickup and delivery was timely. They called to pickup my car two days after I contacted them and were timely to pick it up. It also took a really ... [ More ] |
| | | Shangwu Xiong | | 12/29/2011 5:58:00 PM |
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| great company! | | This company was excellent. I am very paranoid of trying out any online companies that I am not familiar with due to so many people being scammed. However I took a chance on this company as I desperately needed to have my car shipped and did not know... [ More ] |
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| Direct Express Auto Transport | | This is the 2nd time I have shipped a car from Portland, Oregon to Tampa, Florida using Direct Express Auto Transport. Both times my car was picked up and delievered in good condition and on time. I had to change the pickup date 5 or 6 times because ... [ More ] |
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| Auto Transport | | My car was picked up on time and delivered on time. The auto transporter used an open truck that held a single vehicle. I think the driver drove straight through as it took about 3 days to drive the 1200 miles. The only trouble I had was finding o... [ More ] |
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| VW Bus coast to coast | | Absolutely smooth transaction and move with no ugly surprises. Pick up at shop door and delivery to home both demonstrated great care and skill by the operator, Jim Green. I was provided with the cell phone number of the driver and had the locatio... [ More ] |
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| Great Company | | I picked this company because a friend of mine indicated that they were good.
To my delight, they were better than good. The times they quoted were correct
and my vehicle condition was the same as it was when it left Chicago. The carrier was frien... [ More ] |
| | | Ckori Jones | | 12/27/2011 8:02:00 PM |
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| car transport | | Spoke with driver at time of p/u. Was pleased with his manner and confident that car was in good hands. Don't remember exact days prior to p/u nor number of days of transport. Most concerned that car would be transported safely and arrive in same con... [ More ] |
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| Job Well Done | | James was particularly helpful and accomodating, especially since the recipient of the car was elderly and a little more high maintenance! Definitely would use again. [ View ] |
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| Job Well Done | | James was particularly helpful and accomodating, especially since the recipient of the car was elderly and a little more high maintenance! Definitely would use again. [ View ] |
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| First time shipping | | With all of the internet scams out there I was very afraid of selecting a company online. This was my first experience shipping so I was leary of the whole process. After doing my research through the BBB and the News story I saw for Direct Express... [ More ] |
| | | Donna | | 12/23/2011 2:16:00 PM |
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| Transporting a Car | | I have never moved a car using a transport company before and was very, very happy with the service I got from Direct Express Auto Transport. I scheduled the car to be picked up the week of Nov. 28. The car was picked up on, Tues, Nov. 29 in Georgia... [ More ] |
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| Better than good experience | | I received several bids from other carriers but there was always some additional cost and they started out higher. Direct express Auto Carrier was the lowest bid and it included everything I needed for a secure transfer. The people on the phone were... [ More ] |
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| Transport | | I set up the transaction online. I spoke to soemone the following day and they were professional and prompt. I was referred to the company by my ex-husband who used them and was very happy.
They had my car to me 2 days before it was qouted to be ... [ More ] |
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| Look no further | | Have used direct express 4 or5 times now, always great price and more important they pickup on time very quickly....tried another once,it was a disaster so now only ever use direct express. Do your self a favour use these guys they are the best....oh... [ More ] |
| | | mark | | 12/15/2011 3:40:00 PM |
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| Transport during Thanksgiving | | After long search of companies to ship my vehicle, I have found Direct Express Auto Transport through a friend who used them before. The cost is low and the service from the driver is excellent. The pickup is on time and the delivery is also on time.... [ More ] |
| | | Tim | | 12/14/2011 12:30:00 PM |
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| These guys are the best, hands down. | | We used these guys for the first time a few weeks back and now consider them to be our "go to" guys when in n eed of transporting vehicles. The transaction could not have gone any smoother!! [ View ] |
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| New car pickup and transport | | My new car was picked up on the Monday following Thanksgiving, when I had made the on-line order request the day before the holiday. For clarity, the car was available that Friday, but hadn't been assigned by then. I was neither surprised nor disappo... [ More ] |
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| Transport | | The company selected to transport my vehicle did a great job. It was a smooth transaction from my first phone call to arrange the transport to delivery of my vehicle. I would use this company again to set up further transportation needs. [ View ] |
| | | Paul | | 12/13/2011 5:28:00 PM |
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| First Time Customer | | Great experience. Reasonable price. Jeff Huffine Transport (Pella, Iowa) was my ultimate carrier and I must say that I would highly recommend him to others in the future. Excellent customer service. Clear communication before pick up to final delive... [ More ] |
| | | Gil Pintar | | 12/12/2011 12:09:00 PM |
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| CAR TRANSPORT | | The best company I have worked with in a long time. Direct Express Auto Transport kept me informed via e-mail and when I called with concerns regarding the initial driver assigned, they were extremely helpful. The cost to transport my car was outstan... [ More ] |
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| TRANSPORT OF MY CAR | | Great Transporter. I would not hesitate to use again. Cost to transport was within my budget and was even much better that many other companies estimates. The driver (Randy) assigned to pickup and deliver my vehicle could not have been better. He... [ More ] |
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| great company | | This is a great company. They were very helpful and could explain everything i wanted to know, since this was the first time i have done anything like this. I would recommend to anybody and will use them again if i ship cross country. [ View ] |
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| Direct Express Auto Transport Works Well | | Direct Express Auto Transport worked perfectly for me. The website was easy to navigate & when I called them with a question the service rep was friendly and helpful. It took them about 10 days to assign my car to a carrier because it was being... [ More ] |
| | | Ilene C. | | 12/7/2011 11:00:00 AM |
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| Delivery | | Just an overall class act. I could not have been happier. Was kept informed all the way and the delivery could not have been more perfect. Thanks again !!!!! [ View ] |
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| Transport | | The driver was courteous and very helpful, envouraging me to really look the car over for damage. There was none. VERY satisfied. [ View ] |
| | | Dave B | | 12/6/2011 9:16:00 PM |
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| Service this past September | | It was a great experience. Went on line....got the quote...ordered...they called in 24 hours and got me the carrier...picked exactly when they promised. My son received his truck 24 hours later. On time. Great service. I need to ship this truck to Ca... [ More ] |
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| Direct Express transport GA to CA | | I contracted with Direct Express after my moving agent, Neighbors Moving and Storage, messed up and forgot to book and confirm my auto transport through them, and in dealing with the error, quoted a new price which would have exacted a premium for sh... [ More ] |
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| Super Fast and Great service | | I placed order in the night around 9 PM, by next day 3pm my vehicle was picked up and delivered to St.Louis by sunrise. For this price the service excellent no problems on delivery. Ordering/communication is simple and very convenient. I would defini... [ More ] |
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| My Transport Experience | | I was completely happy using Direct Express. The drivers were friendly, communicated status of the transport, and delivered to my doorstep. I would highly recommend them to anyone else and have a person using them already. Email communication was gre... [ More ] |
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| Transport Experience | | The service that was received was excellent. The vehicle was picked up on time and delivered one day late. Unfortunately for the driver, his transport truck broke down and had to receive repairs while on the road. The communication was excellent a... [ More ] |
| | | Wayne Simmons | | 12/6/2011 2:13:00 PM |
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| Waited, and waited and waited...... | | Notified them 11/15 of our shipment - paid the fee 11/18. They could never book the transport. Called McNutt Auto Transport on 12/5, and within TWO HOURS had a truck scheduled, and it was just picked up today. I cancelled my pickup with Direct Expres... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. The issue was not Cedarburg, Wisconsin where customer Scott Volkert of Newman Chevrolet is located, but rather, the destination of Chico, California about 100 miles north of Sacramento. It takes longer to amalgamate a full load on that run, unless you do what Mr. Volkert did and pay $256 more to another broker (he did not disclose the extra money), which anybody can do that. We wish Scott Volkert well in all his future endeavors and encourage him to compare apples to apples. [ view ] |
| | | Scott V | | 12/6/2011 1:37:00 PM |
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| Rude representative | | The representative was not friendly at all. Actaully, I should say rude. The first driver called me only 10 minute right before he would come to pick up the car in DC area, which was not possible at all. Then we reschedule a time for that. However, t... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Jinjin Zhang is dissatisfied with the service and we will speak to the driver about common courtesy. On a positive note, hiccups aside, we did deliver from Rockville, Maryland to Ames, Iowa very fast. We wish Mr. Zhang lots of success in all his future endeavors. [ view ] |
| | | Jinjin | | 12/6/2011 11:46:00 AM |
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| Best transport company. | | Direct Express Auto Transport company is an excellent auto transportation company. I found them while doing a search on the internet. It was very easy and quick arranging auto transportion for my car. You fill out origin and destination with your ... [ More ] |
| | | SunilDesai | | 12/2/2011 4:19:00 PM |
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| Very happy with experience | | Vehicle arrived on schedule and in great condition. Reservations and delivery both went smoothly. Pickup was within 2days of the first day we requested. The driver called us from Oklahoma the day prior to delivery to give us an estimated time of a... [ More ] |
| | | Jerry Hitpas | | 12/2/2011 3:58:00 PM |
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| review | | The driver was delayed due to weather he kept in touch with me via phone and text he was pleasant and very prompt with his updates. The contact people were kind and supportive They gave me all the information I needed would highly recommend and use a... [ More ] |
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| very pleased | | we sold our car to our son, neither of us could find a inexpesive way to get it to him.
did a guick serach on the internet found several companies that hauled cars.
these guys were the only ones to answer the phone. after researching them allitle b... [ More ] |
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| Successful Auto Transport | | This has been a very satisfying experience. After researching many transporters I selecteded Direct Express Auto Transport because of the price along with the comfortable feeling while talking and Emailing their staff. Once my vehicle became availabl... [ More ] |
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| Positive auto transport experience | | Direct Express Auto Transport and Golden Key Express did an outstanding job transporting a car for us from the East Coast to the Midwest in October 2011. The elapsed time from first phone call to Direct Express to car delivery by Golden Key was five... [ More ] |
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| Great Service | | I have used Direct Express Auto Transport two times. Both the times the service was excellent and my car was picked up and delivered the day it was promised. My car was transported from Illinois to California and back within 4 months. I had spo... [ More ] |
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| Great Service | | I have used Direct Express Auto Transport two times. Both the times the service was excellent and my car was picked up and delivered the day it was promised. My car was transported from Illinois to California and back within 4 months. I had spo... [ More ] |
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| Positive experience | | I called several companies to ship my daughter''s new car from CA to Tampa, Florida. I almost used Magic Carpet Shipping, but upon further research I realized that their good reviews were because they offered a $30 rebate once a customer gave a posit... [ More ] |
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| Auto Transport | | We needed a car transport across the country from California to New York. After placing the order we were promptly notified that a truck was assigned to us. The driver was courteous, polite and informative. He kept us notified along the cross country... [ More ] |
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