Direct Express Auto Transport  | |
| Location: | 101 Lucas Valley Road
San Rafael, CA 94903 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 4 Year(s), 11 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A+". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1141 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 522 reviews posted by individual customers for the past 365 days. So approximately 2.49% of Direct Express Auto Transport customers have posted a review.
This means that 97.51% percent of their customer’s opinions are not represented on this site. |
| Review | | Overall experience was above average for dealing with shipper.The cost was very reasonable. Information about shipment pick up and delivery date and time was readily available from dispatch via phone. Trucker arranged to deliver the vehicle when I wa... [ More ] |
|   | Donald | | 10/7/2010 9:16:00 AM |
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| Delivering my car | | The driver contacted me several times during his drive and he was EXCELLENT in customer service.. I am VERY satisfied with every aspect on Direct Express transporting my vehicle from Michigan to Florida and would happily use their services again.. Ji... [ More ] |
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| My car is still 110 miles away | | I called this company to move my classic / restoration 1971 Beetle from Fairfax, VA to Richmond, VA as I was moving. I explained to them more than once that this car MUST be picked up in time to get it to Richmond no later than 8:30 at night, as I s... [ More ] | | Our outstanding record speaks for itself. Apparently Mr. Savas has conducted all of his communication with the driver and not us. Our records show that we assigned a driver in a timely fashion and that is the last we heard of it. That said, we never guarantee pickup or delivery times because too many things can go awry.
We wish Charlie lots of luck in all his future endeavors. [ view ] |
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| Hassle-free | | Prompt pick up. I placed an order online and the vehicle was picked up the following morning. The vehicle arrived at its destination four days later without any hassles or hold ups. The most affordable quote I was given. [ View ] |
| | | Ric F | | 10/7/2010 12:42:00 AM |
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| GREAT SERVICE!! | | I was very nervous about having to ship my car after all the horror stories i have heard,but the service reps at direct express auto trans. help put my mind at ease.They were very helpful with answering all my questions,and very professional.They sai... [ More ] |
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| Good moving service | | This is a very good moving service. I would recommend.
Car was picked up on 4th day. delivered on 6th day with no damages. Driver was also friendly. [ View ] |
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| long but fair | | We did our good amount of research, and ended up with Direct Express which was in the mid-price range and was very responsive (zero waiting time when we called the customer call center), even though they do require to pay the deposit ($150) at time o... [ More ] |
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| best price and service | | have had multiple cars shipped in the past using different companies each time. lucky i have never had a bad experience but this one tops the list. great communication as well as top service and happened to have the best prices by far. they did it do... [ More ] |
| | | Tony Hamilton | | 10/5/2010 1:31:00 PM |
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| Review | | The carrier was professional, on time and delivered earlier than I expected it to be. I would use this company again. It was easy and they are dependable. [ View ] |
| | | Nancy | | 10/4/2010 3:21:00 PM |
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| Repost | | My pickup was "guaranteed". I explained that the seller had a high profile job, and that he would ONLY be available in a certain timeframe. Neither of us STILL haven't heard anything. So, based on the response to my review, it seems as if t... [ More ] | | We canceled Kristhans order last week when it became clear that he was intentionally misrepresenting communications, including order confirmations. There are a percentage of people out there that do that sort of thing. We wish Mr. Mouton luck in all his future endeavors. [ view ] |
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| Transportation of 1968 Ford Country Sedan | | Customer service rep was very helpful. Pickup was booked the same day as setup. Driver kept me informed of there arrival time and arrived exactly when they said. I had even changed the delivery location and that was no problem. My vintage station... [ More ] |
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| Good experience | | An excellent service rendered by both Direct Express and their designated Carrier at a fair price. The driber was both courteous and conscientious in asking me to check the ytansported vehicle for any damage, I even show my appreciation by giving him... [ More ] |
| | | H.Blumen | | 10/2/2010 3:25:00 PM |
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| great job! | | very impressive delivery. i originally contacted a different company (road riders) to ship my car because their quote was about $150 lower, but it turned out they were just scamming me and when it came time to pick up my car (after weeks of waiting)... [ More ] |
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| car transport | | I ordered my car to be picked up on line on sunday night and that evening got a call from Direct Express auto transport saying it had been assigned to a carrier. The next day the carrier called
and asked if they could pick up the vehicle, and they ... [ More ] |
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| car transport | | I ordered my car to be picked up on line on sunday night and that evening got a call from Direct Express auto transport saying it had been assigned to a carrier. The next day the carrier called
and asked if they could pick up the vehicle, and they ... [ More ] |
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| very satisfied customer!!! | | We are very impressed on how fast my car was transported from TN to AZ. Unlike other companies who declined us because the pick-up location is in a remote area, your company really mean good business and is not picky in terms of location. My vehicle ... [ More ] |
| | | anna gallagher | | 10/1/2010 10:23:00 AM |
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| good company, good experience overall | | Direct Express was excellent. I like the transparency of knowing their fee ($150) and that the rest goes to the driver, including any extra amount I choose to offer to speed things up. I chose to add $125 to the original quote of $725 to speed things... [ More ] |
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| Glad I found you! | | Working with Direct Express was a very pleasant experience. After a car accident out of state and having to work with insurance issues, I was glad to find a company that was pleasant and convenient to use. Being out of state I would have had to fly o... [ More ] |
| | | Leslie | | 10/1/2010 8:36:00 AM |
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| Quick Service | | Very fast delivery from coast to the midwest. The order was placed for pick up on Wednesday at 12pm on the west coast and was delivered on Saturday afternoon (eastern time) that same week. The driver was accessible by telephone and willing to share... [ More ] |
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| car transport | | Great shipping experience for first time out of state car buyer! Would do buisiness with again! Car shipped promptly with no damage or problems. Transaction is smooth and customer service is top notch. I highly recommend this company for auto shippin... [ More ] |
| | | David Orr | | 9/28/2010 11:20:00 PM |
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| excellent experience | | the process was very smooth. first got email notification that a carrier has been assigned, then got a call from the driver in less than an hour. car was picked up on the same day. though making calls to the driver is not recommended, texting is ok, ... [ More ] |
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| AWESOME CUSTOMER SERVICE | | This is the 2nd time we have used Direct Auto Transport and we would use them again. Both times the staff and drivers have been courteous and very helpful. This last time the truck they sent broke down and within 48 hours they had sent another driv... [ More ] |
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| Recommend Direct Express Auto Transport | | Direct Express Auto Transport's website really made quoting and scheduling our auto transport easy. After quoting, we didn't get annoying emails every day "reminding" us to use their transport option. Driver was on time and professional. [ View ] |
| | | Doug Monson | | 9/25/2010 1:27:00 PM |
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| On-time pickup and delivery | | Direct Express found me a carrier on the first day my car was posted. The driver could not have been nicer or easier to work with. He returned my calls promptly and gave me big time windows on the pickup and delivery ends to dropoff and pickup my car... [ More ] |
| | | Josh | | 9/25/2010 10:55:00 AM |
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| Great Job | | Found Company on-line Called for a quote. Got quote immediatly.Shopped quote. Called Company back and booked. Car picked up in three days and delivered from Chicago to Atlantic City in two days. Perfect Condition. Driver was wonderful and delivery ... [ More ] |
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| an absolutely AWESOME company. | | i tried to post a review on this website for a company that i thought was the worst, most fraudulent shipping company ever, but this website deleted it. not sure why; perhaps it was too honest. after i dealt with that company (all star discount auto ... [ More ] |
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| Good reliable service | | Carrier was professional, on time and made contact by phone appropriately.
Seemed very knowledgable and experienced.
Would definitely recommend and use again if needed. [ View ] |
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| Great! | | Direct express auto transport was great. They did not waste my time when I made the reservation, and they set me up with Scott Mitchell Auto Transport. There were absolutely no surprises whatsoever, everything went as well or better than I expected. ... [ More ] |
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| VEHICLE TRANSPORTS | | THESE PEOPLE FIND OUT WHAT YOU NEED AND GET IT HANDLED........ I CAN'T TELL YOU HOW IMPORTANT IT IS TO KNOW WHEN YOU MAKE A CALL IT GETS HANDLED........ THANKS FOR YOUR HELP.... I WILL USE YOU AGAIN..... PETE ARGUMANIZ INTERNET MANAGER CLASSIC BUICK,... [ More ] |
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| car delivery experience | | my experience was excellent. i received honest communication from the carrier as to when the car would be picked up. the pickup was exactly as estimated, and the car was inspected thoroughly for dents and scratches. the arrival date was exactly as pr... [ More ] |
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| Fast and Reliable! | | Very pleased with the speed and professionalism. I had submitted the order to move my car from San Diego to Chicago on Sunday and my car was delivered Friday- that's less than a week! Very impressed with quality and efficiency of the carrier. Would ... [ More ] |
| | | Dmitriy | | 9/19/2010 10:46:00 PM |
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| Great Shipping Experience | | I had a great experience shipping my car from Atlanta to Los Angeles. Direct Express assigned me a carrier the first day my car was available for shipment and the driver was friendly and professional. He kept in contact with me during the trip and ... [ More ] |
| | | Puran Sampat | | 9/19/2010 2:06:00 PM |
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| Quality Service | | Shipping made easy should be the name of this company. They were on-time to pick up vehicle and delivery really fast for the distant my car traveled. The gentleman that delivered my car were very friendly. My car was is the same condition it was whe... [ More ] |
| | | Terrance | | 9/18/2010 7:32:00 PM |
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| Best Auto Transport Company I have ever used! | | Direct Express Auto Transport is a great company. This was the first time I have ever shipped my car so this was a new experience for me. The woman I spoke with took the time to answer my questions about transporting my car to a different state. Th... [ More ] |
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| First time customer | | This was my first experience transporting a vehicle. Pickup in North Carolina was on time and delivery to Pennsylvania was very fast. I drove my vehicle away only 39 hours from the time it was loaded at the pickup point. [ View ] |
| | | Denny | | 9/17/2010 1:38:00 PM |
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| A reliable company | | I had to get my car moved first time (from FL to CT). I was confused after reading reviews about different companies. But realizing FL to CT is a popular route I placed my order with Express Direct Auto Transport. The first thing I liked about their ... [ More ] |
| | | Tausif | | 9/16/2010 10:21:00 AM |
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| Excellent!! | | The service was reliable, I was able to call and get immediate responses with my issues. It was timely and everyone had great customer service skills. I would definately use the service again. And the best part was they have THE BEST PRICES!!! I sear... [ More ] |
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| Excellent!! | | The service was reliable, I was able to call and get immediate responses with my issues. It was timely and everyone had great customer service skills. I would definately use the service again. And the best part was they have THE BEST PRICES!!! [ View ] |
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| Great company | | I was hesitant to use this company because their price was considerably lower than most others. I called back several times and finally asked for the owner who happened to answer the phone. He spent a long time with me explaining why they were so r... [ More ] |
| | | Lisa | | 9/14/2010 10:15:00 AM |
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| direct express - on point, on time | | i've had to deal with other delivery companies before but direct express was great: they answered my questions promptly; their driver answered my calls or voicemails pretty quickly while on the road (this is HUGE for anyone that's had to deal with th... [ More ] |
| | | hector l | | 9/13/2010 6:02:00 PM |
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| Rating Items | | We were not aware of seven day window for pickup and this should be brought up in more detail at the time of booking; otherwise, the booking process was very easy. We were lucky enough to have an enclosed carrier at a nominal increase in price and v... [ More ] |
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| Outstanding | | We were very happy to have used Direct Transport to get my Bucket T from Omaha to Phoenix Az. The guys were prompt and very courtiouse at arriveal and when the got the car to our home. They were very professional in what they do. I wouldn't hessitate... [ More ] |
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| Direct Express Review | | After spending several days reviewing several companies both thru the BBB and this site I finally decided to just pick one that was about the middle of the price quotes. It was clear to me that how much the carrier makes and the pickup/drop off locat... [ More ] |
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| car transport | | I found this company after being badly let down by another auto transport service (the car was never picked up, and I was never contacted). I was thoroughly pleased with this company's service. The contact person was knowledgeable and polite; the o... [ More ] |
| | | Kevin | | 9/12/2010 11:39:00 AM |
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| Transport #89525 Arizona to Washington | | We did this from Iowa, sending the truck from our home in Arizona to our Grandson in Washington. The representatives we worked with made this transaction go smoothly, answering our many questions . We do not have the names of the young ladies that h... [ More ] |
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| Very efficient - fast & easy way to transport car! | | We shipped my daughter's car from Georgia to California to attend graduate school. The support staff was professional and courteous. The driver called the day before my "first available" pick up day to let me know what time he'd pick up t... [ More ] |
| | | R Fowler | | 9/10/2010 1:16:00 PM |
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| Could not be happier | | Awesome service, not the slightest hiccup. The assigned trucker was available, communicative, and a pleasure to deal with - was even helpful driving manual shift car from truck to my elderly parents' garage. [ View ] |
| | | claude b | | 9/10/2010 9:08:00 AM |
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| Customer Review | | I was very impressed by the over all speed and quality of service. While I can not vouch for the customer service, I booked the entire move online and had no actual contact with the customer service reps, I can attest to the speed of service. My vehi... [ More ] |
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| Thanks Direct Express Auto | | I was so nervous. i had no recommendations from anyone so i had to do the research myself. i chose Direct express because they were with the BBB. I was very pleased with this company. When ever i called, they picked up the phone and were very caring... [ More ] |
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| Awesome! | | Direct Express was great and I will use them again! The price was better than others I checked with and delivery went off with no problems. Commication with the drivers and his company was excellent. They called a day before dropping the car off. [ View ] |
| | | SPENCER | | 9/8/2010 11:34:00 AM |
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