Direct Express Auto Transport 
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| Location: | 332 San Anselmo Avenue
San Anselmo, CA 94960 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 2 Year(s), 8 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC- | Authority | Status | | Common Carrier | | | Contract Carrier | | | Broker | | |  View government license and insurance information. | Company Type:
(Interstate) | Please Update
** This information is generated by the FMCSA Information ** | | | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1394 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 755 reviews posted by individual customers for the past 365 days. So approximately 3.60% of Direct Express Auto Transport customers have posted a review.
This means that 96.40% percent of their customer’s opinions are not represented on this site. |
| Jeep transport | | My vehicle was picked up a little later then I had thought it would be, but it didn't really matter. Overall I was very satisfied with their service and would gladly use them again. My vehicle was picked up in Cleveland and delivered to me as promis... [ More ] |
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| Driver | | The driver of the delivery truck was extremely friendly, especially under the circumstances. His truck lost its transmission right in front of my house and he was unable to unload my vehicle until it was repaired. I offered to have him come in and ea... [ More ] |
|  | george karides | | 2/8/2010 8:53:00 AM |
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| I Do Not Recommend Direct Auto Express or R&G Transportation | | I was told the Vehicle would be picked up with in 2 days of being assigned and delivered with in 3 days of being picked up. The Delivery Driver did not pick up the Vehicle with in 2 days and did not respond to multiple calls to find out when I should... [ More ] | | Our outstanding record speaks for itself. We actually did a great job on this one. Customer placed his order on Nov 3rd, it was picked up Nov 4th and his 1983 Toyota Tacoma was delivered in perfect condition on Nov 11th.. What is wrong with that? Not... [ More ] |
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| excellent | | i would use this service again. The driver was very nice and call me before he arrive at my house so i know what time to wait for him to come. My car arrives early and safely to Washington. At first, i was confused to used close or open truck becaus... [ More ] |
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| 1947 Willy Jeep | | This was the best service I have encountered. Mr Marshalll was the best, he knew what he was doing and was so pleasant to work with. He was on time and delivered the jeep at the time he said he would, even with the storms and road clousers in Southe... [ More ] |
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| Fast, Friendly, Efficient | | I made the mistake of underestimating how quickly your carriers would
respond, and schedule a pick-up. Got a bank holiday in the mix, and we
weren't able to send a money order to the destination point before the
carrier was ready to do the deed... [ More ] |
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| Great service! | | This company was great to work with. My wife and I relocated from Chicago, IL to Scottsdale, AZ and we were nervous about our car being shipped across country. We had heard stories from some friends that had to wait weeks for their vehicles to be d... [ More ] |
| | | Dan Pierce | | 2/4/2010 6:06:00 PM |
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| Delivery | | Inwas very happy with all aspects of delivery process and since this delivery have used this company over 5 times for other deliveries.
Thanks,
Mark. [ View ] |
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| What I hoped for in a transport company | | I checked the list of companies used by Ebay and added a couple of my own. Several of the companies had too many "hoops" to jump through to get their quote..most had additional costs for insurance and various levels of handling. Those compa... [ More ] |
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| Shipped my Maxima | | I made my first call to setup transport on Monday of Thanksgiving week. The car was picked up Tuesday night in Chicago and arrived with a little road dust the following Monday afternoon in San Francisco. Pricing was good. Total cost $675 as I was tol... [ More ] |
|  | | Justin | | 2/2/2010 11:07:00 AM |
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| What I hoped for in a transport company | | I checked the list of companies used by Ebay and added a couple of my own. Several of the companies had too many "hoops" to jump through to get their quote..most had additional costs for insurance and various levels of handling. Those compa... [ More ] |
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| Here in one piece! | | They were great. I am not sure how this broker controls drivers But they certainly have control. The car was picked up, I was never informed by anyone but the seller. I called the driver to get a delivery time and no answer and his VM was full. I ema... [ More ] |
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| Second Time Was a Charm Too | | This was the second vehicle that I had shipped in the last six months. Both vehicles were treated well and delivered on time. The shipment of this car, 350Z Nismo, was handled quickly. It was scheduled for next day pick-up and then delivered the f... [ More ] |
| | | Brian | | 2/1/2010 10:48:00 PM |
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| Failed to Deliver | | I placed the order on 4 January with a requested pickup date of 19 Jan. 26 Jan came around and as they sounded clueless on the phone as to when my vehicle would be picked up, I cancelled my order. Just another example of a company trying to make a ... [ More ] | | Our outstanding record speaks for itself. Mr. Fisher is entering negative reviews on multiple auto transport companies regarding his shipment. He is now on to his third company and we can all look forward to his next negative post. It appears he is u... [ More ] |
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| Very reliable | | The transport was shipped on time and delivered on the day / time promised. The driver was very professional and did a great job handling the vehicle. I would recommend this carrier to anyone looking to ship cross country. [ View ] |
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| Car Delievery | | Had an excellent experience with this shipment. Company always knew where the vehicle was and was always willing to answer any questions. Shipment was picked up on the first day that it was available and delivered on time although there was severe ... [ More ] |
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| Easy to Use | | Direct Express was easy to use, offered a great rate, and delivery was early and arrived w/o incident. Would use again and recommend. I called on a Tuesday and was given an estimate of a 3-7 day window for pick up. The car was actually picked up the ... [ More ] |
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| Unbeatable | | All I need to say is....I order open transport and they came enclosed. These guys are someone you can trust!!!! They told me it might be two days before it gets to NC, then the next day I get a phone call from the person recieving the my car that it ... [ More ] |
| | | Hannah | | 2/1/2010 4:57:00 PM |
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| Smooth and Quick Delivery | | This was my first auto transport. I couldn''t have asked for a better experience. From my original phone call to delivery, was about 5 days. You can''t ask for better service. The woman who answered the phone at Direct Express Auto Transport, was cou... [ More ] |
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| Awesome transporting Company ! | | DIRECT EXPRESS AUTO TRANSPORT was very upfront about the total cost of transporting my car from Texas to Tennessee. Moreover, the quoted rate was the best for Door to Door service with the vehicle being fully insured too. I was provided with the tele... [ More ] |
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| Calif to Florida 2009 Subaru | | Called in to schedule pickup on Monday 11/30. Had a carrier assigned the same day. Car was picked up the next day, 12/1. Car left California on Thursday evening, 12/3. Car was in Florida and delivered first thing Wednesday morning, 12/9. Driver was c... [ More ] |
| | | Ken G | | 2/1/2010 11:09:00 AM |
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| Service | | My situation for this shipment required that the car be picked up prior to my flight to Florida, leaving me only 8 days. I spoke with a representative from Direct Express giving me an approximate date range for pickup. On my own, I added $100 to th... [ More ] |
| | | J Davis | | 2/1/2010 10:08:00 AM |
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| Personalized service, fast ship, and great price! | | I was so happy with the personalized service....every time I called with a question, they knew exactly who I was. They picked up the car on Friday and it arrived on Wednesday! It only took 5 days from coast to coast. My car was in very good condition... [ More ] |
| | | Jennifer Howe | | 2/1/2010 9:55:00 AM |
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| Transport Never Took Place; Poor Customer Service | | Submitted deposit on Dec 29 and STILL (over a month later) have never received a follow up phone call from this company or a pickup date. We have called them several times and have been told twice that a supervisor named Brittany would apply some of ... [ More ] | | Our outstanding record speaks for itself, but sometimes a customer is in a destination that drivers either are not going to very often, or they simply do not recognize the location, in this case Fern Creek, Kentucky, an otherwise beautiful place. As ... [ More ] |
| | | Janet W. | | 1/31/2010 9:26:00 PM |
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| Great driver | | The driver Adrian called me the day before pick up to confirm the pick up time and I asked him if their was any chance that he could pick them up early. He said they he could accommodate my request and picked them up at 7 pm at night. He continued to... [ More ] |
| | | K.Rozell | | 1/31/2010 10:25:00 AM |
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| Definitely great customer service | | Though the shipment never came to pass through Direct Express, I cannot tell you how great they were! From day one, the staff was very helpful and very friendly. It seemed to be a great match up, and I was very excited to work with such polite people... [ More ] |
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| Over All Satisfaction | | I was extremely satisfied with the service. They were prompt, courtesous, and very knowledgeable. I would recommend this service to any one interested in ship a vehicle. I will use them again in the near future. [ View ] |
| | | Marty | | 1/30/2010 10:11:00 AM |
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| review | | I have never had to ship a vehicle before, and was unsure what to do. I called around to local shippers and the cheapest was double my cost of Direct Express Auto Transport . I made a phone call to Direct Express Auto Transport and within minutes, I ... [ More ] |
| | | Jeremy Rhodes | | 1/30/2010 9:40:00 AM |
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| Excellent transport service | | I am extremely satisfied with their service and if I need to move in future, I am definitely going to use their services again. Their rates are competitive. They have a very good transport rating and that was the main reason for me in going with them... [ More ] |
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| Direct Express Auto Transport | | I received a call and the car was picked up the same day I submitted my information. Accurate information was provided upfront. The cost was about $150 more than lower estimates I had from 2 other carriers, however, there were no hidden costs here ... [ More ] |
| | | armin | | 1/28/2010 9:28:00 PM |
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| Good Job and right on time | | The transporter was very friendly and helpful. I live in Philadelphia, so the streets are small, and there are very many one ways, so he got out of his truck, hopped in my car and drove it to my froont door step. He communicated very well and often... [ More ] |
| | | K.Allen | | 1/28/2010 3:10:00 PM |
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| Thrilled with their Service | | After looking on Web, I contacted a "broker" about transporting my car from Cincinnati area to Los Angeles. Within hours I had several ( I mean "Several" !!!) emails and then More phone calls from at least 10 different trucking co... [ More ] |
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| 2nd Time using AutoTransportDirect.com | | I would recommend AutoTransportDirect.com . As a repeat customer, they provided me with the same excellent service as the first time. You can't go wrong with them. [ View ] |
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| #74847 | | I recieved an e-mail letting me know that my vehicle had been assigned to a truck. I figured it would at least be a few days until the vehicle was picked up. It turned out to be a few hours instead of a few days. Three days later I recieved my vehicl... [ More ] |
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| Car Shipment-Minnesota to California | | Auto transport direct had great customer service. They were friendly and addressed any concern that I might had. My car arrived at its destination earlier than expected which was also very nice. I also found Auto Transport Direct's prices to be v... [ More ] |
| | | Kyle Jones | | 1/25/2010 5:33:00 PM |
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| GREAT SERVICE | | We were pleasantly pleased with the excellant price and service that your company provided. The car was picked up and delivered from LA County all the way to South Carolina in 6 days! This was great seeing that we really needed to get the car deliver... [ More ] |
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| Repeat Customer | | I have used Direct Auto Express Transport for five cross country and long distance vehicle relocations.....every transaction has been handled promptly and profesionally with minimal work and effort on my part.....I gldaly would and will recommend the... [ More ] |
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| Direct Express Review | | Our experience with Direct Express was outstanding. We were given a fixed quote which was accurate and honored. The pick up was on time, and we were extremely impressed with the courtesy and professionalism of the driving team (Waggoners Trucking): t... [ More ] |
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| Awesome Service! | | Working with this company was the easiest part of my entire move! They were the most affordable quote I got, and definitely the most friendly! They picked up our car right on time, worked with us on our delivery date, and dropped off the car right ... [ More ] |
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| Direct Express Auto Transport | | I have used Direct Express on 4 occasions now for cars I purchased. I live in Steger,Il. which is 20 minutes South/East of Chicago,but I was born in Chicago and grew up and lived on the South Side for 38 of my 42yrs,so I know a good deal and know wh... [ More ] |
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| First Time Experience | | I want to Thank ALL of you for my 1st Time experience with Auto Transportation. It was scarey, because it was my 1st time, but the Truck driver Alfred seemed to keep me at ease with his communication of his locations. I cant Thank you guys/gals enoug... [ More ] |
| | | DB28 | | 1/20/2010 11:03:00 AM |
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| Lincoln Navigator Transport | | I have used Direct Express on numerous occassions and will continue to do so in the future because of their excellent customer service. They have always been courteous, responsive and willing to do whatever it takes to get the job done. The most re... [ More ] |
| | | Heath Spore | | 1/19/2010 3:18:00 PM |
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| Professional and Prompt! | | We got an estimate online and processed the transaction by phone. The customer service was very friendly, knowledgeable and professional. The estimate was also better than other companies we checked. Very competitive price!
The driver arrived on ... [ More ] |
| | | Alicia | | 1/19/2010 11:15:00 AM |
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| Overnight car delivery? Amazing | | I was absolutely amazed at how fast and efficient the process was. I basically got a car delivered from Olrando to Louisville overnight. Unbelievable. [ View ] |
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| Review of Direct Express Auto Transport | | I had an excellent experience with the broker's liaison as well with the driver. The only reason the arrival time was delayed was because of a MAJOR storm scenario that ravaged the midwest and east coast in December, no surprises there! Car arrived i... [ More ] |
| | | Bob Rings | | 1/18/2010 6:02:00 PM |
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| Very pleased! | | This was my first time to transport a car and I was very pleased with the experience. They were not the cheapest quote, but it was money well spent. Direct Express customer service and their driver were exceptionally polite, professional and easy to ... [ More ] |
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| My experience | | Although this transport company was not the cheapest I decided to trust my gut feeling and go with them because when talking with the office person my intuition told me the seemed to be an honest reliable company.
My car was picked up on the first d... [ More ] |
| | | jim babicz | | 1/18/2010 11:12:00 AM |
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| Xmas delivery | |
When the vehicle was picked up the driver was great. He got the vehicle from Ct. to Ok. in two days. When he got into Ok. he was hit by the blizzard that went through the state on Xmas eve and the highways were closed.
But lo and behold he was ju... [ More ] |
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| Shipped on time | | Direct Express Auto transport assigned YURKO (Yuriy Minayev) to ship my car. The car was available to be shipped monday, but they assigned a carrier to the car wednesday. On friday we were contacted by YURKO promptly picked up the car within and hour... [ More ] |
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| Fantastic experience-even over the holiday! | | I have transported vehicles in the past (continental auto movers) with far worse than a BAD experience, so I was apprehensive about the process in general. I scheduled the pick-up for Dec. 15, 2009 going from Colorado to South Carolina. Direct Expr... [ More ] |
| | | Matt S. | | 1/15/2010 12:36:00 AM |
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