Direct Express Auto Transport  | |
| Location: | 332 San Anselmo Avenue
San Anselmo, CA 94960 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 3 Year(s), 3 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1340 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 662 reviews posted by individual customers for the past 365 days. So approximately 3.15% of Direct Express Auto Transport customers have posted a review.
This means that 96.85% percent of their customer’s opinions are not represented on this site. |
| Sooooo Grateful!!!!!!! | | We had an excellent experience from START-to FINISH!! Thank you Dana-from Three Son's Trucking.....You made my sister and I Very happy....You were thoughtful and courteous, prompt, and efficient. You gave us a time and you were "bang-on" w... [ More ] |
|  | | j byrne | | 9/1/2010 10:40:00 PM |
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| Great Service | | Direct Auto Transport was prompt and professional. I did quite a bit of research on the internet before selecting a company to transport our 2 cars from California to Florida. Direct Auto Transport is a member of the Better Business Bureau and had a ... [ More ] |
| | | Marlene | | 8/31/2010 8:41:00 AM |
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| Very Satisfied | | Thsi was my first experience in hiring an Auto transport. As I was moving my Mom's Van ( who had recently passed away) there was some emotional involvement in this transport.
The driver couldn't have been more understanding and careful. He place... [ More ] |
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| Transport Went Smoothly | | My car was easily picked up outside of my apartment on the first day it was available for pickup and it was loaded in less than an hour which was really nice. The car arrived the exact day I got to California which was amazing. There was some confusi... [ More ] |
| | Michael | | 8/30/2010 10:46:00 PM |
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| Review | | The customer service representative was quite polite and helpful. When I initially called, I was not kept on hold long. My initial introduction to the company was by way of the internet. The web site was user friendly and the quotation process user f... [ More ] |
| | | Marcus | | 8/30/2010 9:58:00 PM |
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| Direct Express | | I used Direct Express for the transporation of my daughters car to college - everything went smoothly and was done in a timely manner. I would recommend this company to anyone needing this service. Great job [ View ] |
|  | | VRogers | | 8/30/2010 7:40:00 PM |
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| Ford Gt40 | | No Problems, this is the 4th time I had vehicles transported by this company, all positive experiences. Drivers were most respectful of my wishes and of my very expensive cars. [ View ] |
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| Look elsewhere | | I can't personally recommend them. Used them because of this review site and their high ratings; however, they were never able to secure transport. Whenever I called they would claim in a couple more days and 90% of our customers get transport. Final... [ More ] | | Our outstanding record speaks for itself. We are sorry Mr. Ponicsan did not have a pleasant experience, but we hasten to add that he canceled quickly, only a few weeks ago, and his deposit has been refunded in full. Steve was advised that amalgamating 8-10 cars to Colorado would take some time.
We wish Mr. Ponicsan lots of success in all his future endeavors. [ view ] |
| | | Steve | | 8/30/2010 3:24:00 PM |
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| Good Company | | I Love everything about this purchased. From start to end. Good communication, good price, and excellent transaction. When they dropped off my car at my brother house everything was perfect the way it was picked up. Will do business again with this c... [ More ] |
| | | Le H. | | 8/30/2010 12:18:00 PM |
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| Transport | | I would recommend this company to anyone who needs to transport their vehicle. I was very happy from beging to end with this transaction. The cost of $625 was a great price. Everyone that I spoke with was honest and accurate with all information. Ver... [ More ] |
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| Review | | I had my car transported from St Louis, MO to Baltimore, MD back in Jul -10 by Direct Express. I called a few transportation companies before going with Direct Express and I found the quote given by them was the most reasonable one. In fact for the s... [ More ] |
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| Pathfinder | | I had a pathfinder transported and within 24 hours had a phone call! I missed the first truck and within another 24 hours another carrier was in contact and picked my vehicle up! [ View ] |
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| Auto Transport Direct | | The car and drop were conducted in a timely manner. Easy access to comany and good customer service. The rate was resaonable and communication with me was more than I expected.I did not not have to schedule too far ahead for the pick up or wait long... [ More ] |
| | | Kit Soto | | 8/26/2010 1:18:00 PM |
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| California to Ohio | | Direct Express Auto Transport performed just as promised. I was shipping my sons car from California to Ohio, where he is attending college. We were given a targeted pick up date and it was critical that this date be met. We were leaving town for ... [ More ] |
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| Mustang transport | | This was the first time I used a carrier to transport a vehicle. Not just any car, but MY car. Of course I was concerned before I hired them. I found the company on Google and read their reviews. What I liked about Direct Express was that the company... [ More ] |
| | | John Lazor | | 8/25/2010 10:37:00 PM |
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| Excellet serivice of Auto Transport Direct.com | | I searched all auto transport companies. I found Auto transport direct.com the best.
All staff from dispatch to delivery sub contracts personnel is very professional, courteous and knowledgeable.
I would recommend highly for coast to coast or withi... [ More ] |
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| Auto Transport Service Comments | | Despite the fact that it took quite a while to get our car transported back to Indiana from California, we were pleased with the service of Direct Express Auto Transport. They kept us informed through the process and voluntarily credited our account ... [ More ] |
| | | Alan Mikesky | | 8/25/2010 6:58:00 AM |
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| Excellent service | | I placed the order on Aug 7. And the car is picked up on Aug 12. And I expected to get it on Aug 21. However, I got it on Aug 17. I am very happy about that. The only thing I am not happy about is the car is really dirty when I saw it. But that is un... [ More ] |
| | | Zhao | | 8/24/2010 10:07:00 PM |
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| Direct Express Auto Transport | | I was very pleased with my entire experience with Direct Express Auto Transport. I ordered delivery of my vehicle on-line and their web site was easy to use. I got a quote which was very fair. It was much cheaper than flying from Rochester, New York ... [ More ] |
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| car transport | | Good service. I arranged the pick up, and within 3 days the vehicle was on its way to IL. The workers were very congenial and knowledgeable about their work. They were very helpful because we had to improvise to load the non-powered car. I do not... [ More ] |
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| Excellent service | | We moved three vehicles from St. Louis to Los Angeles. My car got picked up and delivered on-time, just as scheduled. This was a very nice experience especially since I heard stories about cars not getting picked up for 5-6 days after the scheduled p... [ More ] |
| | | J. U. | | 8/24/2010 2:37:00 PM |
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| Direct Express Auto Transport | | This service has allowed us to increase our recovery at auction by returning vehicles to our area so we can control the process. It only takes a few minutes to complete the request, and Direct Express takes it from there. The staff is friendly and th... [ More ] |
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| Perfect Transaction | | The entire process was very smooth and easy. My vehicle was picked up on the first day I indicated that it was available and delivered cross-country six days later. I was contacted regarding the pick-up and delivery times/dates 24 hours prior to e... [ More ] |
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| OUTSTANDING RECORD - WHAT A JOKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | | I picked Direct because they were the cheapest. But just like buying a piece of junk from China, you get what you pay for!
I booked my $725 shipment from Ohio to Nevada on Jully 29th with the pickup on or after August 3rd. I was given an estimate ... [ More ] | | This is not our customer. This is actually a small broker who just started in the business and barely has a functioning web site. He used the name Henry here but Vanden in his fake order. Sometimes competitors use this board to promote themselves. [ view ] |
| | | Henry | | 8/23/2010 8:35:00 PM |
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| Auto transport to CA | | This was the first time I had used any car transport sevice. It was difficult to choose a carrier but I chose Direct Express first because of the positive reviews and numbers of cars transported yearly by the compnay. The price was amoung the most ... [ More ] |
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| Review | | Pick up was scheduled promptly (earlier than I anticipated)
Promptly kept appointment as promised
Delivery was quick - very next day after pick up - faster than anticipated
Was delivered at the time promised on the delivery date
Cost was very com... [ More ] |
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| | | Maria Victoria Rodriguez | | 8/19/2010 5:45:00 PM |
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| MY EXPERIENCE WAS FIRST CLASS! | | I WENT WITH DIRECT EXPRESS AUTO TRANSPORTERS BECAUSE THEY ARE A LOCAL OFFICE WHERE I LIVE IN CALIFORNIA. THEY FOUND ME A CARRIER WITHIN 48 HOURS!! I PLACED MY ORDER ON A TUESDAY, AND HAD MY CAR HERE THE FOLLOWING MONDAY MORNING, FROM OKLAHOMA TO CAL... [ More ] |
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| very satisfied | | Good company, very satisfied!
Origin State: CA Destination State: TX
Pickup Was: On Time Delivery Was: On Time
Vehicle Condition: Good
Honesty: 5
Knowledgeable: 5
Hold Times/Promptness: 5
Overall Customer Service: 5
Overall Rating: 5 [ View ] |
| | | Jennie | | 8/18/2010 10:58:00 PM |
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| Excellent services | | I satisfied using this auto transfer company. The driver came to me on right time and delivered my car very quickly and safely, also there were no damages on my car. [ View ] |
| | | Derek | | 8/18/2010 2:19:00 PM |
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| Review of Delivery | | I was extremely pleased with the service of this company. Even though our arrangements were almost last-minute, we were contacted immediately, pick-up was arranged with my daughter in Texas, and everything went as smoothly as anyone could have even ... [ More ] |
| | | Ellen Aus tin | | 8/18/2010 11:39:00 AM |
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| Very happy! | | We were very happy with this service. We got our vehicle in three days from TX. The driver was so nice and professional. Would definitely use them again.
Thank you [ View ] |
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| vehicle transport | | we were very happy with our experience. both direct Express and the transport company Run-N-Hard were knowledgable and cooperative. Communication was essential to us as we were unsure of how we would be able recieve the auto. The company was able to... [ More ] |
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| 1979 CJ 5 | | The entire experience was prompt and painless. Everyone was very professional. The semi driver who delivered the vehicle was great - he even helped me get the jeep started before he left. [ View ] |
| | | Dennis W | | 8/18/2010 8:21:00 AM |
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| Recommendation | | A better service could not be provided. Transport driver communicated the complete journey and was highly professional. From original quoted price to the delivery of the vehicle it could not be better....AND THE PRICE WAS RIGHT! [ View ] |
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| Quick and easy ship | | I am a student in the Bay Area and had my 1998 Honda Accord shipped from the Bay Area. About a year ago I used Direct Express Auto Transport to ship my car as well. In that case, everything worked out fine. Hence my reason for using them again. In th... [ More ] |
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| Customer service was great | | The customer service at Direct Express Auto Transport is great. They are very helpful in checking the order and making sure the car is picked up. One complaint I had was towards the truck driver because he was not very good about contact me and letti... [ More ] |
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| transport my vehicle | | excellent service. It take one day service pick-up and delivered (pick-up 3:00 pm arrived around
12:00 am). price for US375.00 are not bad at all for transport. no damaged and excellent condition.
if I have another car to be transport I will used D... [ More ] |
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| Auto Shippment | | I have used Direct Auto shippers before with no issues. Due to the current economic conditions I choose to use a local company (Stateway Auto Shippers) because they were $75.00 less and I also thought it would be easier to use a local based shipping ... [ More ] |
| | | Anthony | | 8/17/2010 5:03:00 PM |
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| READ MY REVIEW!!!!!!!!!!!!!!!!!!!!!!! | | I had no intention of posting a review this detailed until I saw all of Direct Express’ rather conceited and boastful responses to other negative reviewers. I would advocate NOT using Direct Express, but using 1FLAT-RATE. Having read many of Di... [ More ] | | Our outstanding record speaks for itself. Mr. Redmond was trying to ship his Sienna van to Mississippi, a destination he was informed was not that easy to amalgamate 8-10 vehicles for a quick shipment. He was refunded his entire deposit last week.
We wish Mr. Redmond well in all his future endeavors. [ view ] |
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| Everything should go this smooth | | I could not believe how professional the entire process of transporting our car from South Carolina to Connecticut turned our. From the first on-line contact with Direct Express and each step along the way, right up until the car was delivered in Con... [ More ] |
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| Great Satisfaction Transporting Car CA to IL | | I shopped the web a bit to find a reputable, reliable, and economical carrier to transport my brother's car to me from California ti Illinois. I eventually decided to go with Direct Express Auto Transport because I was a little familiar with long-hau... [ More ] |
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| good experience with 1st car | | The transport of our 1st vehicle was better than expected. The second car was a big problem but Direct express fixed it right away and everything worked out. [ View ] |
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| The Driver was great | | The driver that picked up our car was great. He met us on time and got our car delivered on time and in good condition. He was a plesure to work with
/Stan Thomas [ View ] |
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| Awesome transport | | I had a very good experience working with Direct Express. I spoke with a very friendly representative who explained the process to me and answered all of the questions I had about my car transport. The upfront deposit went smoothly and I was inform... [ More ] |
| | | Marie | | 8/12/2010 12:39:00 AM |
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| It 's wonderfull company | | I recommend this company is excellent one. Cheap and ontime. I do many searchings for my car to ship to other state, but I am lucky to find out this one. I would say that It's Excellent autotransport company. Please trust me. you may call me or drop ... [ More ] |
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| WTG! Direct Express AT | |
This was my first time using a freight service. Making arrangements was simple. The Direct Express AT staff was responsive to my questions and provided timely feedback. The carrier was also VERY responsive.
See you next time.
[ View ] |
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| car transport | | Helen was always available to address my concerns. She was patient and went out of her way to accommodate my requests. I was assigned a driver earlier than expected and the car was delivered on time. I have used this company before and would use them... [ More ] |
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| amazing | | My first time transporting my car and everything went smooth and on time. The only complaint I have is that the rep mixed up my pickup date. It was easy fix. I will def use them again! [ View ] |
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| Transport experience | | This was my first auto transport experience. I expected a lot of hassle and paperwork but I got none of that from Direct Express. They were very professional, courteous and responsive. Always kept me informed. Called them in the morning to place ... [ More ] |
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