Direct Express Auto Transport 
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| Location: | 332 San Anselmo Avenue
San Anselmo, CA 94960 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 2 Year(s), 9 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1388 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 735 reviews posted by individual customers for the past 365 days. So approximately 3.50% of Direct Express Auto Transport customers have posted a review.
This means that 96.50% percent of their customer’s opinions are not represented on this site. |
| serce | | we beleive the service we hired was good. We were told how the delivery was going to be and we obtained what we were expecting. We definetly will hire the service aain [ View ] |
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| Great service, great price | | Contacted numerous transport companies with negative results. Called Direct express Auto and was quickly given a great quote with an arrival date of approximately 1 week. On the day I placed the order (Thursday) I received an email with the updated i... [ More ] |
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| Minn to Cali. Thanks a lot! | | I live in California, 20 years old, and my luxurious vehicle was in Minnesota. All I wanted was my car to be sent here with no damage and on time. It is now done! There were no problems, perfect! Weds was the day it was picked up and arrived on Tu... [ More ] |
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| On time - on budget | | After reading all of the horror storeis on the web about auto transport companies I really did my homework. I got 6 quotes, with the thought of selecting a company from the the middle of the pack. To my surprise, Direct Express Auto was the lowest, a... [ More ] |
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| my experience | | I had a great experience from the get go. Best part is getting an instant quote and evrything went just as they had explained. I would definitely use your services again [ View ] |
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| AR to CA - Went Great! | | We needed to transfer a car (for my 16 year old daughter) from family in Hot Springs, AR to Santa Barbara, CA. Within a day of registering with Direct Express Auto Transport they had assigned our transport to a carrier. The carrier contacted our fam... [ More ] |
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| Direct Express Auto Transport | | Direct Express handled our shipment expeditiously and in a friendly, helpful manner. They hooked us up with a driver, who contacted us within a day or so, picked up the car when he said he would, and delivered it across the country right when we expe... [ More ] |
|  | | Nancy | | 3/16/2010 9:31:00 PM |
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| San Francisco to Washington D.C. | | I was transitioning from San Francisco to Washington D.C. while I had done my fair share of research for transport carriers. I received quotes for my medium sized four door car ranging from 875 (lowest with Direct Express) to 1500, which did not i... [ More ] |
| | SF Client | | 3/16/2010 9:53:00 AM |
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| I will be using this company again, most definitely! | | The company was always very professional, never pushy, always answering all my questions, and they were very quick to find me a driver, even after i had to cancel the first time (times didn't work out) they found me a person right away, and the drive... [ More ] |
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| Pleased again | | This is the second time I've used Direct Auto Express to ship my car cross country and once again I was very pleased. On both occasions my car has been picked up and delivered promptly and in good condition. When arranging for the shipment, the conta... [ More ] |
|  | | Danielle Bernstein | | 3/15/2010 2:18:00 PM |
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| A totally pleasant experience | | This was my first time to arrange vehicle transportation. The entire process was so easy and accommodating. The flexibility of the pick up process, the speed of delivery and the availability of phone contacts when necessary made it anxiety-free. My c... [ More ] |
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| Vehicle transport from TX to CA | | I contacted Direct Express Auto Transport (DEAT) just to compare the cost of transporting my vehicle as opposed to flying to Texas and driving back to California (time versus money versus wear and tear on the vehicle). They were professional and cour... [ More ] |
| | | Roger | | 3/15/2010 10:39:00 AM |
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| Quick Delivery, Good Communication | | My car was picked up early, and quickly delivered. I always had a contact phone number and was notified in plenty of time before my car arrived. It was clean, with no damage, and the whole experience was pleasant and easy. I would definitely use t... [ More ] |
| | | Christine | | 3/14/2010 10:35:00 AM |
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| Car Shippment | | This is the second time I have used them and was very satisfied both times. Will use again and wouldl refer them to anyone who needs a car shipped.Drivers were nice and helpful also. [ View ] |
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| Positve Experience | | This is the second time I've used DAE to transport my car. Each time was a pleasant experience. The drivers are very professional and transport the vehicle in a timely manner. I've used other transport companies and had terrible results. I highly... [ More ] |
| | | Nicole | | 3/12/2010 9:28:00 PM |
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| A great experience with Direct Express Auto Transport | | I transported my 2006 Kia Sedona from Stafford Texas to Minneapolis Minnesota.
Because this was my first time to use auto transporter, I have done some research and found that Direct Express Auto has a great customer ratings. In addition, the cost ... [ More ] |
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| Flawless!! Accord: Florida to Boston | | Direct Express delivered absolutely flawless service recently, far exceeding what I expected. I had gotten a few quotes, and Direct Express was the most expensive by $100 or so, but I went ahead with them because of their absolutely stellar reviews o... [ More ] |
| | | Wendi | | 3/11/2010 1:04:00 PM |
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| Car delivery | | My experience was great. They were responsive, communicated very well, priced right and friendly. They left Illinois on Friday and delivered my car on Monday afternoon in California ! The driver called me at least three times to let me know where he ... [ More ] |
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| Thanks for such quick, easy service! | | Everyone I talked to at Direct express was great. Very helpful and friendly and prompt. Any minor complaints I would have were with the actually carrier service, K1 auto transport i think they were called, who were also extremely prompt but didn't ... [ More ] |
| | | Zoe Pinfold | | 3/10/2010 3:39:00 PM |
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| Transport of truck | | The best service I have had yet. I was notified as soon as the unit was picked up and given an approximate time of delivers. Driver was within a couple of hours early and was very easy to work with. He went above his contracted obligations. We me... [ More ] |
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| Great Job | | I am the most skeptical person in the world. I never knew what to expect. But I was so wrong, these people are great from the initial call to the moment they return your key.Understandable and caring too because those last days in NY I was sooo busy ... [ More ] |
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| Excellent experience | | The customer service responded promptly. They were helpful and friendly. They give you 7-day period to pick up your car, I was contacted on the first day of the period, and the car was picked on the second day. Delivered the car from Wisconsin to Tex... [ More ] |
| | | Albaqer | | 3/9/2010 5:27:00 PM |
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| Excellent experience | | The customer service responded promptly. They were helpful and friendly. They give you 7-day period to pick up your car, I was contacted on the first day of the period, and the car was picked on the second day. Delivered the car from Wisconsin to Tex... [ More ] |
| | | Albaqer | | 3/9/2010 4:00:00 PM |
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| Great service...impressed!!!! | | I've never used a car transport company before and there was no way we could drive two cars from North carolina to arizona since I can't drive for long periods. I called late in the afternoon to place my order and including that day it only took two ... [ More ] |
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| good covered transport | | Driver called in advance when he was coming to my location; very professional in his handling; worth paying for covered transport; pricing was appropriate for type of transport and distance covered [ View ] |
| | | Sumanto | | 3/9/2010 7:31:00 AM |
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| SUV Transport Feb 2010 | | Our driver was very courteous. Explained what would occur in route and gave us a contact number to use if necessary. The pickup and delivery dates were as requested. The vehicle arrived in the same condition as when it left. The price was very re... [ More ] |
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| Perfect Shipment of my Baby!!! | | This was a perfect experience - from my on-line order to delivering the car. I must admit I was nervous shipping my 2006 Corvette Z06 and in an open truck - but everything went as planned. Direct Express Auto Transport listened to my concerns regardi... [ More ] |
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| Perfect!!!!!!!!!!!!!! | | I could not be any more pleased then I am.
The broker used Mozingo Auto Transport for our pick and delivey.
It was on an open auto transport trailer.
The dirver had to drive thru 2 snow storms to make our delivery.
In fact, the driver picked ... [ More ] |
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| Excellent price - Excellent customer service A+ | | I quoted at least 6 companies before quoting direct express. All the other companies gave me an estimate of more than $1,000 but direct express was the only one that gave me the lowest price. I am going to accept that I was a little scared at the beg... [ More ] |
| | | Cristina | | 3/7/2010 12:30:00 PM |
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| 4 * service | | Cheap
Reliable
Timely Service
Good Customer service
Driver called well in advance
Calling them again for my next car which is still in MN, and won't even contact any other shipper..
enough said,,, ship with confidence
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| Experience with transport co. | | I called a number of transport companies before deciding on your company. I was impressed with the young woman who answered all my questions. Since this was my first experience of shipping my car I was quite concerned and needed reassurance. She w... [ More ] |
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| Great price and quality service. | | Car was dirty on arrival, but no surprise there - the weather was terrible that week. No issues at all with the service. Price was great and car arrived intact and promptly. [ View ] |
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| Review of service | | Everything was excellant from booking to delivery. Would highly recommend this company.
The car was assigned a carrier within two days of my order. I requested a particular pick-up date and that was the exact date the car was picked up. The dri... [ More ] |
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| Great Transport Service!!! | | Having received several quotes from auto transport, I am very pleased with the service and promptness recieved from Auto Transport Direct. After scheduling the service, the path followed what is outlined...car assigned to a carrier, carrier contacte... [ More ] |
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| excellent service | | I was very nervous about shipping my car across the country. I wasn't sure if I gave the company too short of notice...I had called on a Friday and requested pickup of my car on the following Monday. Not only did my car get picked up on the date I wa... [ More ] |
| | | betia | | 2/25/2010 4:55:00 PM |
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| Great, easy transport | | I was getting a gift of a car from a relative in Florida. I did a fair amount of research both by phone calls and online to see what my options were. Of course, driving myself was also an option.
I wanted someone reliable, who would come on tim... [ More ] |
| | | Alan B | | 2/25/2010 12:08:00 AM |
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| Great Experience | | This was my first time using a car transport service and was pleasantly surprised at how easy and economical the process was. The car was picked up 1 day after the available date and took only 6 days to go from NJ to CA despite terrible weather acro... [ More ] |
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| Car Review | | The car was picked up on time. The driver called us during transport to tell us that he would be a day late because of snow and ice. The car was dirty, but it was expected because a lot of the drive was in bad weather. The car was delivered in good... [ More ] |
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| Excellent | | You are the best transport guys as I have met, in past 5 years.You guys are excellent.
Good Reviews Might Include:
Facts about experience with this company
The price of the transport
Information about damage and the claim process
Time line... [ More ] |
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| Excellent experience | | There was Great Communication and customer service from both the transport company and the company transporting my vechicle. I set up two different cars for transport at different times with two different companies and the care and concern for my sa... [ More ] |
| | | B Eubank | | 2/21/2010 12:43:00 PM |
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| Excellent Service | | Everything was great. The pickup and delivery were timely. The driver kept me informed. The price was very reasonable compared with other quotes I received. I'm very satisfied. [ View ] |
| | | Sid Lunday | | 2/21/2010 9:18:00 AM |
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| Pros!!! | | I would highly recommend this company to anybody who wants to transport their car.Mario (the driver) was courteous, professional and on time, the whole thing went very smoothly plus the price wasn't bad at all compared to the other places I research... [ More ] |
| | | RITA B | | 2/17/2010 12:57:00 AM |
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| excellent service | | I knew nothing about the business of having my sports car hauled from one part of the country to another so went online and compared Direct Express Auto Transport with eight other auto haulers and liked Direct Express best for the following reasons: ... [ More ] |
| | | Elizabeth | | 2/16/2010 3:27:00 PM |
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| Easier and cheaper than driving. | | I called for an estimate. Called backed after calling a few other companies because they seemed the easiest. Met the drivers 3 days later in a parking lot by my house, they loaded my car in a few minutes, the drivers were really nice. It took 6 days ... [ More ] |
| | | Angela gambardella | | 2/15/2010 2:47:00 PM |
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| Very Fast Shipment | | Customer service was great! I got up-to-date emails letting me know the order status. The cost was reasonable. The drivers of the transport were very professional. They worked with me on a location to pick up my truck and where to deliver it. My... [ More ] |
| | | Ryan Ruch | | 2/13/2010 11:48:00 AM |
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| My Truck | | My brother rolled his truck on xmas eve trying 2 get to Tenn 4 xmas. The last thing he or any of us wanted to worry about was how r we going 2 get his truck home to CA. Direct Express Auto Transport took care of that 4 us. I filled out a pick up vehi... [ More ] |
| | | Stacy | | 2/12/2010 10:33:00 PM |
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| Great experience | | The delivery was prompt and on time as expected. I was originally told that the vehicle would be picked up on a Tuesday but it didn't happen until Friday that week. Despite the delay and a really heavy snow storm, the car arrived in a very timely m... [ More ] |
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| From Texas to California | | Found this company with a online search, and looked for reviews. After getting quotes from 5 companies, decided to try it because of the cost and positive reviews. The website provided a straight forward quotation without hidden costs, for which I wa... [ More ] |
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| Great Experience! | | This was the first time that I had to transport a vehicle across the United States. I shopped around and found that Direct Express Auto had one of the lowest quotes and had a good standing with the BBB. The driver was on time for the pickup and ver... [ More ] |
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| Recommendation | | I will always recommend Direct Express Transport and will use them in the future. The dispatchers were courteous and professional. The driver (Butch) was terrific and great to work with from loading to delivery of our Lexus SUV. [ View ] |
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