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Direct Express Auto Transport 
Location:
321 San Anselmo Avenue
San Anselmo, CA 94960
Phone Number:800-600-3750
Website:http://www.autotransportdirect.com
Time On Site:7 Years, 9 Months. Since 6/7/2007
FMCSA Licensing:
MC-479342
AuthorityStatus
Common CarrierNone
Contract CarrierNone
BrokerActive
 View government license and insurance information.
Company Type:
(Interstate)
Broker
** This information is generated by the FMCSA Information **
Other Names:
(using or used this MC number)
All Pro Auto Transport |
 
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Overall Rating (Last Two Years*):


711
ratings & reviews posted


More Rating Reports
  • Rating Trends by Month and Overall
  • Customer Satisfaction Ratings
  • Distribution of Stars Report


  • Do The Reviews Accurately Represent This Company?
    Direct Express Auto Transport reports that they have an average of 10000 customers per year. Currently, this site has 645 reviews posted by individual customers for the past 365 days. So approximately 6.45% of Direct Express Auto Transport customers have posted a review.

    This means that 93.55% percent of their customerís opinions are not represented on this site.
    Next Reviews on Direct Express Auto Transport
    Subject: Georgia Move
    Review:Very good experience - delivery on time both pickup and delivery. I would use this service again. Driver was prompt and courteous. The driver phoned to arrange both delivery and pickup and was accurate in terms of time he would be arriving to coor... [ More ]
    Rating:
    Poster:PhilThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/3/2015 8:55:00 PM
    Subject: Georgia Move
    Review:Very good experience - delivery on time both pickup and delivery. I would use this service again. Driver was prompt and courteous. The driver phoned to arrange both delivery and pickup and was accurate in terms of time he would be arriving to coor... [ More ]
    Rating:
    Poster:PhilThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/3/2015 8:55:00 PM
    Subject: Recommended Service for Transports
    Review:Very helpful and friendly staff. They assigned a truck within days and was transported promptly. Use this service a lot for my business and am very happy. [ View ]
    Rating:
    Poster:PascalThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/3/2015 8:05:00 PM
    Subject: Recommended Service for Transports
    Review:Very helpful and friendly staff. They assigned a truck within days and was transported promptly. Use this service a lot for my business and am very pleased. [ View ]
    Rating:
    Poster:PascalThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/3/2015 8:02:00 PM
    Subject: Recommended Service for Transports
    Review:Very helpful and friendly staff. They assigned a truck within days and was transported promptly. Use this service a lot for my business and am very pleased. [ View ]
    Rating:
    Poster:PascalThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/3/2015 7:58:00 PM
    Subject: GREAT DRIVER!!
    Review:My driver was great! Connected me the day before delivering my car. Helped me once we got the car off the truck. My car needed a jump, he grabbed the cables and hooked it up for me. He did not have to do that but he did. He was great and kind! He wen... [ More ]
    Rating:
    Poster:Leslie This reviewer reports they were or plan to compensated for posting this review.
    Date:3/3/2015 7:25:00 PM
    Subject: good deal
    Review:This is the second time Ive used this company to transport a vehicle I purchased on eBay. Both times Ive used them, the service has been great. I would recommend. Prompt, professional and friendly. [ View ]
    Rating:
    Poster:ashley
    Date:3/3/2015 7:24:00 PM
    Subject: Bad Weather, great service
    Review:In spite of lots of snow and general bad weather, my son's car made it to Texas without any problems. The driver was in constant communication and the trucking company was managing the situation at every step. It was a flawless experience, highly r... [ More ]
    Rating:
    Poster:J Moore
    Date:3/3/2015 6:21:00 PM
    Subject: First Experience was Great!
    Review:I am a retail car sales person. This is the first time working with Direct Express. I was directed to them by a customer who found them on line. Their rates were the most competitive and they were very timely with quotes and setting up the deliver... [ More ]
    Rating:
    Poster:Mark HansonThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/2/2015 7:58:00 PM
    Subject: great customer service
    Review:The communication was phenomenal. I am happy with my service and would definitely use them again. They made sure to let me know when things didn't go as planned because of the weather issues yet they still managed to get my car here on time. I would ... [ More ]
    Rating:
    Poster:janeeThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/2/2015 6:15:00 PM
    Subject: Thank you Jess!!!
    Review:Jessica was outstanding! My fiancé and I made a move from New Jersey to California, and the car transport business, as we learned, is a sketchy one. We had called many of the "top" companies such as AmeriFreight, and we found them to b... [ More ]
    Rating:
    Poster:J. PaulThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/2/2015 5:49:00 PM
    Subject: Great price and service
    Review:The customer service and care provided from the company was great. Within a 8 hours period (since I contact them after hours) they provided me with a driver and a pick up time. The email communication was great and all the information provided was ea... [ More ]
    Rating:
    Poster:VieraThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/2/2015 5:35:00 PM
    Subject: Fast and easy
    Review:Car arrived 1 day early and was in perfect shape. Communication was good. I would use this service again [ View ]
    Rating:
    Poster:ChrisThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/2/2015 5:35:00 PM
    Subject: Overall experience
    Review:The pickup and delivery was within perimeters discussed by phone. The customer service people were generally responsive. Pickup and delivery was on time without incident. I would use the service again. [ View ]
    Rating:
    Poster:Terry
    Date:3/2/2015 4:41:00 PM
    Subject: Great Transport Company for cars
    Review:Great customer service from the moment i called to when the trucking company was assigned to me. Car was picked up on time and delivered on time, with nothing missing. i'd definitely use the service again and recommend to others. Thanks, [ View ]
    Rating:
    Poster:FEDRA DJOURABCHIThis reviewer reports they were or plan to compensated for posting this review.
    Date:3/1/2015 4:55:00 AM
    Subject: 76' blaser
    Review:Person that contacted owner was rude," was a real Prick". Angry because truck was not at pick up point, 15m. away. Pick up point was chosen for convenience for large transport vehicle. Driver kept in contact, regular updates.Driver did not ... [ More ]
    Response:Dear Mr. Wayne Witt ... your review is racially insensitive and completely unacceptable in public discourse. We are a nation of immigrants and richer for it. Your very old 1976 Chevy Blazer ... not Blaser ... so much for a command of the English language ... was picked up in three days from Orem, Utah and delivered four days later to Corpus Christi by a hard working man who is just trying to put bread on the table for his family. That is called good service in any accent. [ view ]
    Rating:
    Poster:Wayne WittThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/28/2015 9:56:00 PM
    Subject: On time pick up and fast delivery
    Review: I'm using this company transportation service many times. Every time I was very satisfied their services. They pick up the car on time and delivery exact time that they give me a estimate. They don't charge any other fee. They're very honesty. ... [ More ]
    Rating:
    Poster:In LeeThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/27/2015 10:35:00 PM
    Subject: throughout Excellent service and on time communication
    Review:Before sending my car, I was very much scared. But after using Autodirect; I would recommend this to all my nears and dears. Its very transparent from source to destination. It came before my personal expected time, because of my previous carrier... [ More ]
    Rating:
    Poster:FNU ABHISHEKThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/27/2015 9:16:00 PM
    Subject: Great Experience
    Review:My overall experience was good. The initial day was pushed back but wasn't an inconvenience. Car was handled with care without any damage. I chose to pick my car up instead of getting door to door so I didn't have an issue with delivery. [ View ]
    Rating:
    Poster:AshleyThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/27/2015 4:42:00 PM
    Subject: Great experience!
    Review:Hello, this is the 2nd time I've used this company. Everything went very smoothly! The customer service reps were professional and my driver was professional as well. They kept in constant communication on when it would be picked up and delivered t... [ More ]
    Rating:
    Poster:Roberta MooreThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/27/2015 4:05:00 PM
    Subject: Truck Transportation
    Review:Customer Service was great, driver was prompt and delivery was on time. Great Service and I would use them again [ View ]
    Rating:
    Poster:Jeff BeckThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/27/2015 3:59:00 PM
    Subject: Quick and Fast.
    Review:The service was excellent. Car arrived earlier than expected. Definitely has the best price. The company contacted me early and allowed me time to prepare the car. My order number: 149000. The shipment was prompt and quicker than expected. Would defi... [ More ]
    Rating:
    Poster:MichaelThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/27/2015 3:36:00 AM
    Subject: 03 jetta
    Review:Very satisfied customer. Vehicle was picked up and delivered in a very short period of time. The driver contacted me the day before delivery and set up a time for the next day delivery that was stated in the contract. I checked that the car showed up... [ More ]
    Rating:
    Poster:David BThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/27/2015 12:23:00 AM
    Subject: Porsche 944
    Review:Overall the transport was ok. Just during the transport the car must have been reloaded or repositioned on the trailer. While moving the car the sunroof must have been opened a little bit and the back seats and luggage compartment got wet and dirty... [ More ]
    Rating:
    Poster:Axel KiedaischThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/26/2015 7:56:00 AM
    Subject: car transport
    Review:price was lower than rest....felt very comfortable with driver.....car arrived in same condition as it left would recommend to friends [ View ]
    Rating:
    Poster:joe licitra
    Date:2/26/2015 5:13:00 AM
    Subject: Amazing Service
    Review:My shipping experience was great. From the customer service to the driver that dropped it off, all of it was an excellent experience. I'll definitely recommend them out for anyone who needs a car shipped. [ View ]
    Rating:
    Poster:Walker Fluke
    Date:2/25/2015 6:28:00 PM
    Subject: transport of SUV from Florida to Arizona
    Review:My vehicle was picked up on the date promised, and delivered two days earlier than promised. The vehicle arrived in excellent condition. Easy transaction. Would use them again. [ View ]
    Rating:
    Poster:Kevin RindlisbacherThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/24/2015 6:45:00 PM
    Subject: Good Service
    Review:These are brokers and they will find the best carriers for you. Online reviews prompted me to change a carrier and they did it with no issue. They did a great job making me feel comfortable that the car was going to be safe. I was able to call... [ More ]
    Rating:
    Poster:HormazdThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/23/2015 11:48:00 PM
    Subject: Car moving
    Review:Driver came on time to pick up the car and delivered to the destination as scheduled. No dent or damage to my car. [ View ]
    Rating:
    Poster:David TangThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/23/2015 9:28:00 PM
    Subject: shipping
    Review:Leon the driver was excellent. The car arrived at it's destination in perfect condition. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx... [ More ]
    Rating:
    Poster:Gene HarrisThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/23/2015 5:20:00 PM
    Subject: Vehicle Transport
    Review:Direct Express delivered my vehicle in half the anticipated time. Would highly recommend them to anyone. [ View ]
    Rating:
    Poster:Jack SippelThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/23/2015 3:45:00 PM
    Subject: Overall Great Experience
    Review:Great value for the service received. I have already recommended this company to a friend moving from CA to Louisiana. [ View ]
    Rating:
    Poster:Ryan CiriacoThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/21/2015 2:45:00 PM
    Subject: Meh..
    Review:I didn't have any problems with Direct Express Auto Transport, but all they did was sell the contract to another trucking company, American Trucking Alliance. And they sucked. The driver was not good with communication with the pickup or drop off. [ View ]
    Rating:
    Poster:Chris This reviewer reports they were or plan to compensated for posting this review.
    Date:2/21/2015 1:38:00 AM
    Subject: Auto transport
    Review:This is the 2nd time I am using Direct Express and I am extremely satisfied with their service. Direct express is probably the best in the business and very reliable & affordable. It took me less than 10mins to make the reservation and get confir... [ More ]
    Rating:
    Poster:Sundar ChetlurThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/20/2015 12:44:00 AM
    Subject: Transportation
    Review:The transportation was flawless from beginning to end. It was also the most inexpensive i found after a thorough search on the internet. Jessica did not seem very friendly at first, but that's okay because she was all business, efficient and responsi... [ More ]
    Rating:
    Poster:J Rodriguez
    Date:2/19/2015 8:33:00 PM
    Subject: great service
    Review:I called several times for information and they were very helpful. The day I called to schedule they driver called me within 2 hours and picked up the car several hours later. He was terrific.The car arrived in Florida 4 days later in perfect shape.... [ More ]
    Rating:
    Poster:Beth MoranThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/19/2015 7:37:00 PM
    Subject: Direct Express Auto Transport Review
    Review:This was my first time using a transport company to transport my car and it couldn't have been better. The driver was on time for pick up and drop off they called days before to confirm then again on the day of pick up and drop off. I would very much... [ More ]
    Rating:
    Poster:swai
    Date:2/19/2015 7:15:00 PM
    Subject: Great service!
    Review:So I goofed and misread the directions. The instructions state up to 7 days to assign and I thought up to 7 days to deliver so I was calling poor Jessie everyday until I realized my error. Needless to say, the car was assigned 6 days after first ava... [ More ]
    Rating:
    Poster:Shay GillespieThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/19/2015 6:15:00 PM
    Subject: Great service!
    Review:So I goofed and misread the directions. The instructions state up to 7 days to assign and I thought up to 7 days to deliver so I was calling poor Jessie everyday until I realized my error. Needless to say, the car was assigned 6 days after first ava... [ More ]
    Rating:
    Poster:Shay GillespieThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/19/2015 6:15:00 PM
    Subject: Quick and Reliable
    Review:The service was quick and reliable. Everyone involved was very friendly and helpful both over the phone and the transporters as well. Would definitely recommend to anyone shipping a vehicle cross country. [ View ]
    Rating:
    Poster:ChrisThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/19/2015 3:58:00 PM
    Subject: Excellent service!
    Review:My car was picked up on time and delivered a night before expected! This was very helpful and everyone throughout the process was very professional. Would definitely use again and will recommend to family and friends! [ View ]
    Rating:
    Poster:ZafarThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/19/2015 3:42:00 PM
    Subject: corvette delivery
    Review:Direct express auto transport is a great company that provides professional services to transport any auto, they have open, enclosed delivery. I experience a great service when I decided to use them to deliver a corvette I bought in the state of Conn... [ More ]
    Rating:
    Poster:Cesar YngaThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/18/2015 4:36:00 PM
    Subject: Excellent Company, Will Gladly Come Back Again.
    Review:Great experience, I booked one day, we had a driver scheduled the next. Then 3 days later, my car arrived. It was more quicker than I expected and DEAT walked me through the whole way starting with their emails, which has all of the info you will n... [ More ]
    Rating:
    Poster:Trong DangThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/17/2015 9:18:00 PM
    Subject: Great work
    Review:Although Auto direct is offering me $20 for this review, I am not influenced by the $$. They did a great job and the driver they found was wonderful. Polite, professional, and communicative. Great job by all. [ View ]
    Rating:
    Poster:Patrick McConnellThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/17/2015 6:31:00 PM
    Subject: Great Company
    Review:They moved the car very quick and delivered it to my office in California. Very impressed at the transit speed. I will never drive across the country again. Very reasonable price. [ View ]
    Rating:
    Poster:Roy Barrett
    Date:2/17/2015 5:05:00 PM
    Subject: transport of my car
    Review:Ashley was very professional and very helpful with the process. I had no previous experience with the shipping of a vehicle. Had a little problem with early pick up, but the people at L & B trucking worked with me and the people in FL to get it d... [ More ]
    Rating:
    Poster:henry gruberThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/17/2015 4:52:00 PM
    Subject: We Shipped 2 Vehicles Successfully
    Review:We moved across country and Direct Express made it very simple for us! We scheduled our first available pick-up day to be a Friday and we received and email on Wednesday stating pick-up was scheduled for Saturday and we received a phone call Friday m... [ More ]
    Rating:
    Poster:DerekThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/17/2015 4:03:00 PM
    Subject: Auto transport review
    Review:Very easy to arrange transport and communication throughout entire process was excellent. Once the order was placed, the carrier was arranged and the car was picked up on the first day it was available and arrived one day earlier than scheduled. On... [ More ]
    Rating:
    Poster:AndrewThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/15/2015 4:48:00 PM
    Subject: Customer service The Best
    Review:Had some minor damage.....Jessica took bull by the horns and took care of it, even thow it was just a few dollars she was more then happy to help ... If shipping a car call Jessica at Direct Express [ View ]
    Rating:
    Poster:John Stick
    Date:2/13/2015 8:34:00 PM
    Subject: Auto Transport from Los Angeles to Houston
    Review:Placed order, they called me back same day with pick up day. For drop, instead of dropping it off late night, driver arranged drop off for 1st thing in the am. Son got there 1 evening, early next morning, car was delivered. Extremely satisfied with t... [ More ]
    Rating:
    Poster:Johnny WilliamsThis reviewer reports they were or plan to compensated for posting this review.
    Date:2/13/2015 7:57:00 PM

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