Direct Express Auto Transport  | |
| Location: | 101 Lucas Valley Road
San Rafael, CA 94903 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 4 Year(s), 8 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A+". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
|
|
|
Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1189 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 577 reviews posted by individual customers for the past 365 days. So approximately 2.75% of Direct Express Auto Transport customers have posted a review.
This means that 97.25% percent of their customer’s opinions are not represented on this site. |
| Direct Express review comments | | I had never used a shipper in the past and was very nervous! The people at Dirict Express were very helpful on the phone and through email and made me feel at ease.
Once the vehicle was scheduled for pick up I had contact with the shipper and he wa... [ More ] |
| |
| Move from IA to TX | | The staff was quick to schedule pick up of my car in Des Moines. The price was very competetive. The move happened exactly as planned. The car shipper was prompt and considerate of pick up and drop off timings. The car reached in good shape and good ... [ More ] |
| |
| Great First Experience ! | | Direct Express Auto Transport will get my business every time. My Chicago to Port Huron run was my first experience and I couldn't have asked foraa better one. On time, both stops, excellent communication, very courteous driver, all with strong atten... [ More ] |
|  | | Robert Lee | | 2/1/2012 11:43:00 AM |
|
| Highly recommend | | Very quick. First truck was assigned in about 2 days, we were unavailable for pick up and after a quick call to customer service a new truck was assigned for the next day. Clear and efficient email and phone communication. [ View ] |
| |
| Transportatiion | | I used this company on a referral from a friend who had a Miata shipped from S. Carolina. I had them ship an "87" Grand National from Florida to Michigan.The price was reasonable, the delivery time was good, communication from the driver wa... [ More ] |
| |
| loyal customer | | I have used them before in 2008 when I moved from Michigan to California. I was satisfied with their service not to mention the competitive price. So, when I moved back from California to Michigan I decided to use them again. They picked up my car a ... [ More ] |
| | Grace | | 1/31/2012 1:54:00 PM |
|
| Car Transport | | "Auto Transport Direct" has a very good service. I initiated the service and then I changed the pick up day on them twice. They still managed to pick up my car on the first day of availability. The truck driver, Dave from "Boise Transp... [ More ] |
| |
| STAY AWAY...HORRIBLE EXPERIENCE!!! | | I was told that my vehicle would be picked up in 2-4 days when I booked. It was picked up a MONTH later. I called almost everyday and nobody knew what was going on. I waited for AT LEAST 15 minutes everytime I called to talk to someone. I finally... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Chris Setchel is dissatisfied with the service but his original pickup address was in remote Hartwell, Georgia, over 100 miles from the city. Few trucks pass through that rural area heading to California and Mr. Setchel was advised of that. All his other negative comments are contrary to what our other customers say. We are in fact easy to talk to and very responsive. We wish Mr. Setchel lots of luck with all his future endeavors. [ view ] |
|  | | Chris | | 1/31/2012 11:01:00 AM |
|
| delivery | | Even though the truck broke down, the carrier provided kept the vehicle on the same truck and delivered with no flaws. [ View ] |
| | | Tobias A. Jones | | 1/27/2012 2:23:00 AM |
|
| Great Service | | I had a wonderful experience with Direct Express Auto Transport. The truck driver went out of his way to accomodate my schedule the day of delivery. He was always available by phone or text to coordinate. Overall great service! [ View ] |
| | | Kalla Pearson | | 1/26/2012 11:51:00 PM |
|
| Would recommend and use again | | I picked direct express to ship my car from Roseville,CA to Atlanta, they offered the lowest price compared to companies over 4 star in transport reviews. I would definitely use again.
The pick up and delivery was exactly on the time mentioned. [ View ] |
| | | sukruth | | 1/26/2012 10:53:00 PM |
|
| Auto Transport | | Placed my order via internet. The F.A.Q.'s were very helpful. Order conformation and carrier assignment was quick. The carrier picked up on time at a place of my choosing. He was very courteous and preformed a thorough examination of the car and c... [ More ] |
| |
| Son's car to College | | The delivery of my son's car to college was very good and since the weather was really bad I was surprised to learn it was early. He was very happy to get as we were to get him to him. [ View ] |
| | | Dave F | | 1/24/2012 3:09:00 PM |
|
| Newbie to transporting vehicles | | Being my first time ever using a car transportation company, I had some major doubts about the process especially considering I would be transporting my car a considerable distance (Milwaukee, WI to Phoenix, AZ). Dealing with Direct Auto however, all... [ More ] |
| |
| Direct Express | | Their automated quote system was quick and gave me a price that was a little below the average of all the calls received by other brokers. Their customer service and the driver answered questions and eased any fears during the transport of my car. ... [ More ] |
| | | Toby Lees | | 1/24/2012 11:23:00 AM |
|
| TN to CA | | Excellent customer service!! The transporting company assigned to deliver my car was "top notch".
I had a horrible experience with another company in the past and so I was a bit on edge about whether or not my car would be picked up on t... [ More ] |
| |
| Extremly Pleased | | I have recommeded this company to anyone who wants to transport a vehicle. I will save the information and use it again if I ever need to transport a car. Thanks a million for great service.
Sharon Y [ View ] |
| |
| Direct Auto Experience | | Booking process is simple, Drivers were professional, courteous and Friendly. Would definitely use them again! [ View ] |
| |
| Transport from Mass. to Florida | | The driver contacted us the afternoon before the available date to ask if he could pick up the car that evening. He was very helpful, friendly and professional. The car arrived in Florida one day early which was perfect for us. Everything went so smo... [ More ] |
| |
| Transport | | We needed to move our vintage VW bus from Key West to a restorer in NH. I went online looking for a transportation company and found Direct Express Auto Transport. Their system was incredibly easy to use, all the important things like insurance and... [ More ] |
| |
| NEVER SHIPPED MY TRUCK!! STAY AWAY!! FULL OF LIES!!! | | OK HERES MY STORY TO LET EVERYBODY KNOW HOW I WAS SCREWED BY THIS COMPANY. OK LOOK I BOUGHT A TRUCK IN INDIANA BEFORE CHRISTMAS TIME AND I BOOKED WITH THE SHIPPING COMPANY ON 12-27-2011, THEY SAID THAT THEY WOULD PICK MY TRUCK UP ASAP LIKE THE NEXT D... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Frederick Bertele is dissatisfied with the service but his pickup contact in remote Richland, Indiana did not respond to our driver, so after spending the night he moved on. We wish Mr. Bertele lots of luck with all his future endeavors. [ view ] |
| |
| delay 8 days | | My car was shipped from Huntington Beach, CA to Nacogdoches, TX. The first available date is Jan 6th, but they picked up my car on Jan 12th. And the driver said it gonna be 2 days ship to TX, I can get my car on Jan 14th. But The driver NEVER called... [ More ] | | Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Fengtao Dai is dissatisfied with the service but our carrier did deliver his vehicle safe and sound to Nacogdoches, Texas. It is not at all unusual for trucking schedules to get behind a little. We wish Mr. Dai lots of success in all his future endeavors. [ view ] |
| | | Fengtao Dai | | 1/23/2012 7:19:00 PM |
|
| | | tiffany j | | 1/23/2012 3:19:00 PM |
|
| Best experience ever !!! | | i was skeptical at first to see how the whole shippings cars works and if it was worth the time and money. i was nervous at first as to wether or not to consider having a car shipped. After going online and doing some research on shipping companies h... [ More ] |
| |
| Car Transport | | Overall, my experience with the company was really good, especially after the car was picked up. My only problem was that I needed my car to be picked up immediately, but it was over the New Year's weekend, which made this not possible. It would ha... [ More ] |
| |
| Amazing... | | This is the first time i transported a car through Direct Express and its a cake walk.. i referred my cousin and he is happy that he used Direct express because he got his car shipped from Texas to Virginia in 3 days (that is overall transport time i... [ More ] |
| | | Chakradhar Malraj | | 1/22/2012 6:37:00 PM |
|
| Review | | Pick up and delivery were exactly when I was told they would be, at the price I was originally quoted. My car arrived on time and in good condition at my door. No complaints. [ View ] |
| | | Mark N. | | 1/22/2012 12:35:00 PM |
|
| experience | | This experience was scary at first but talking with the girls in the office made this experience great. and the driver Mike was really cool. [ View ] |
| |
| experience | | This experience was scary at first but talking with the girls in the office made this experience great. and the driver Mike was really cool. [ View ] |
| |
| Easy and Hassle-Free | | Setting up the transport was very easy, I did it all quickly online. John was very helpful and everything was right on schedule with no problems whatsoever. Thank you for making this cross-country car transport headache-free! [ View ] |
| |
| Excellant Service | | A highly professional group, from start to finish. I am completely satisfied with price and service. I would recommend this company without hesitation.
The price quoted was cheaper than other quotes I had received. The car was picked up on time... [ More ] |
| |
| Excellant Service | | A highly professional group, from start to finish. I am completely satisfied with price and service. I would recommend this company without hesitation.
The price quoted was cheaper than other quotes I had received. The car was picked up on time... [ More ] |
| |
| Good Experience | | They were very helpful and easy to reach when scheduling and checking on the status of the delivery. There was a small matter of confusion with the pickup date, but it was taken care of and I got my car pretty quickly. [ View ] |
| |
| transport | | this compant is top notch. pick up was on time as well as delivery, there was constant updates on expected delivery.i will use this company again,thanks [ View ] |
| |
| transport | | this compant is top notch. pick up was on time as well as delivery, there was constant updates on expected delivery.i will use this company again,thanks [ View ] |
| |
| Customer friendly | | Ecellent service. On Time pickup. On time delivery. Had couple of bitter experiences with other transporting companies. I found this company after going through reviews online. Great service and would recommend. [ View ] |
| | | kathy | | 1/15/2012 10:57:00 PM |
|
| Excellent Service | | The car was delivered on time. The driver was friendly and courteous. Will do business with them again. [ View ] |
| | | Sreejan Janardhanan | | 1/15/2012 12:23:00 PM |
|
| auto transport | | This company was very honest, picked up vehicle when they said they would, also even though the vehicle was stuck in the snow the driver was able to get it out and delivered the car to me in a reasonable time. [ View ] |
| |
| Excellent | | The transport took much less time than I expected. The driver was very nice guy and also offer me different delivery options beyond what I ordered. Very good service and price! [ View ] |
| | | Tony | | 1/14/2012 12:48:00 AM |
|
| Transportation Services | | I called to set up for my car to be transported to TX to be delivered to my sister. They set everything up and sent me and email with all the information that day. They picked up the automobile the very next morning. Super lightening service through ... [ More ] |
| | | Vickie | | 1/13/2012 1:32:00 PM |
|
| Direct Auto Express Carib Pride Review | | I was pleased with the overall experience with Direct Express. Everyone I interacted with was courteous, professional and friendly. My driver maintained contact with me at pickup and delivery and was very professional. He arrived early at both ends ... [ More ] |
| |
| Direct Express Auto Transport | | Very good service. Would use again.
The price is a bit higher than other carriers. If the price can be a little lowered, it would be even better. [ View ] |
| | | Jie H Lin | | 1/11/2012 11:23:00 AM |
|
| Direct Express Auto Transport | | Very good service. Would use again.
The price is a bit higher than other carriers. If the price can be a little lowered, it would be even better. [ View ] |
| | | Jie H Lin | | 1/11/2012 11:22:00 AM |
|
| Would recommend this service | | I was wowwed by the fact that my car arrived 3000 miles away in 3 days. The driver was friendly and efficient and accomodating. [ View ] |
| | | Susan Dell'Isola | | 1/11/2012 11:15:00 AM |
|
| Transport of my vehicle | | My experience was excellent. The pickup was on the date specified and the driver was extremely courteous. My wife picked up the vehicle from the dropoff point and he spent time going over the delivery and the vehicle. (he owned one very similar) [ View ] |
| |
| Satisfied! | | The staff was friendly and answered all my questions.this was the first time I used this kind of service and I was satisfied. [ View ] |
| |
| Only use this company! | | I had to transport a vehicle coming from AZ to CA a couple of years ago and had an awful experience. Frankly, I was expecting it agin with this transport...WAS I SURPRISED! From my first call to the delivery of our vehicle, EVERY aspect went smooth... [ More ] |
| |
| Only use this company! | | I had to transport a vehicle coming from AZ to CA a couple of years ago and had an awful experience. Frankly, I was expecting it agin with this transport...WAS I SURPRISED! From my first call to the delivery of our vehicle, EVERY aspect went smooth... [ More ] |
| |
Direct Express Auto Transport Home | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24
Archived Reviews
|
Valley Solutions, Inc.