Direct Express Auto Transport 
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| Location: | 101 Lucas Valley Road
San Rafael, CA 94903 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 5 Year(s), 11 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using this MC number) | All Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
763 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 245 reviews posted by individual customers for the past 365 days. So approximately 1.17% of Direct Express Auto Transport customers have posted a review.
This means that 98.83% percent of their customer’s opinions are not represented on this site. |
| 2010 Z4 | | Third time I have shipped a vehicle Direct Express
The are on time reasonably priced
Would definitely use them again [ View ] |
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| Shocking Direct Express is still in business | | Direct Express is absolutely the most shoddy run organization. We made the reservation 45 days ago for a pick up between May 9th and May 15th - called Direct Express today [for the 10th time since May 9th] - they still had not been able to reserve... [ More ] | | Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Mona Mendoza is dissatisfied with the service. Ms. Mendoza was fully advised that opting to ship her Chevy Tahoe Enclosed instead of Ope... [ More ] |
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| Longer than expected but good customer service | | Driver assignment took much longer than initially expected from transport order. However, business was very willing to compensate for delay and forfeited initial payment to put towards the driver. I was impressed that they sacrificed some of their pr... [ More ] |
|   | KSMB | | 5/11/2013 12:28:00 AM |
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| Great Experience | | Very professional and kept in contact with me throughout the process. Actually arrived the day before, but I was out of town and they waited till the next morning to deliver my car. No complaints. [ View ] |
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| Quick Transport | | No problem booking truck or getting a hold of anyone at Direct Express Auto Transport. They were great to work with. Helpful, prompt and made sure the process went smoothly. This is my second time using this company. I would do it again and recommend... [ More ] |
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| Great service | | I was very skeptical about using a transport company. But once i was able to speak with the driver, James, and we met, I was at ease. Things progressed as he said they would. He was thorough in inspecting the car and then again when it was deliver... [ More ] |
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| Car shipment | | Great experience. I would use them again. They did what they said they would do in a timely manner.The rate was midway of the other price quotes. [ View ] |
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| Pickup Time | | Direct Express picked up the vehicle about a day and a half after their first estimate. They gave an accurate pickup time after two additional phone calls. This was no big deal to me since I was off at the time and their price was the best. The wa... [ More ] |
| | | Anthony R Lorts | | 4/22/2013 10:18:00 PM |
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| GREAT service! | | Direct Express Auto Transport came highly recommended by my car dealer. They were excellent in every way. My car even got to it's destination early. Great, friendly service from everyone. I have a new respect for those guys on the road. Now I highly ... [ More ] |
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| Transport from Michigan to Texas | | This is my second experience with this company. The first was a car I had purchased from Arizona to Michigan. This time was just as great if in fact better then the first experience. I would definitely use them again and again. 4 months ago I tri... [ More ] |
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| fair price, everything went smoothly | | I used Direct Express before when transporting a vehicle from PA to CA. We had some issues getting a driver assigned but Direct Express reimbursed some of my money to me so I could ante up the incentive to get a driver to pick up the car ( ~ 3weeks ... [ More ] |
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| auto transport | | The transporter was the owner operator and he was excellent. The car was there on time and in great condition. The price was very good as was the time table. [ View ] |
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| Quick Transport | | Car was picked up early and quickly. Easy drop-off, even in the middle of a snowstorm! Car arrived in perfect condition at the exact time estimated. Very easy to work with company and would recommend to friends and family for quick, efficient, qualit... [ More ] |
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| No follow up. Poor c ustomer service. No response in 60 days. | | I booked a pretty straight forward shipment of a vehicle from New York to Iowa. I was not in a rush for the vehicle but I "Turbo Charged" the order anyway to assist in the scheduling of the shipment. I waited 60 days and made multiple pho... [ More ] | | Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Jeff Frake is dissatisfied with the service. Mr. Frake was fully informed at least ten days after his first available date that Horsehea... [ More ] |
| | | D. C. Taylor Co. | | 3/26/2013 9:50:00 AM |
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| Direct Express auto transport | | Wonderful to work with. From the first call to the pick up and dropp off. We were very pleased and would use these folks again. [ View ] |
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| On time, friendly and low price. | | Years ago, I shipped my two cars from the east coast to California. Back then the experience wasn't good: the cars were picked up soon, but stayed somewhere in the middle for two weeks.
This time, the car was picked up soon after I placed the orde... [ More ] |
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| transport. | | I was kept abreast of where the car was and if any delays.....(snow) Driver was courtoeos and mad sure that all was to my satisfaction
Would use Roan Trucking again/. [ View ] |
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| CAR TRANSPORT | | Overall, the transport company was very professional, and polite, handled my transport needs very well, there was some confusion about method of payment and truck driver could have been more freindly, but was ok [ View ] |
| | | JESSE | | 2/27/2013 3:22:00 PM |
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| CAR TRANSPORT | | Overall, the transport company was very professional, and polite, handled my transport needs very well, there was some confusion about method of payment and truck driver could have been more freindly, but was ok [ View ] |
| | | JESSE | | 2/27/2013 3:21:00 PM |
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| Great Transportation Service | | I relocated to CA at the end of Jan., and I updated my pickup and delivery info more than 5 times, every time the info get updated on time and precisely. Great Service! [ View ] |
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| Direct Auto | | The company representative was very nice and they picked my cars up on time. The driver was very friendly and my two vehicles arrived on time and without damage. I would use them again. They were also prices more reasonably than other companies we... [ More ] |
| | | Scott Brooks | | 2/27/2013 1:22:00 PM |
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| Do not use this company | | Direct Express Auto was the first company I tried to use to ship my vehicle cross country because they solicited the best price. After quoting a great initial price, charging the credit card, and receiving a confirmation email, nothing else happened ... [ More ] | | Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Todd Dahmann is dissatisfied with the service. We cannot guarantee ship dates, especially in winter, and nobody else can either or shoul... [ More ] |
| | | Todd | | 2/27/2013 12:09:00 PM |
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| transport of vehicle | | I was very pleased at how quickly after contacting Direct Express Auto Transport I actually had my car picked up and delivered to its cross country destination. I felt they made a special effort to have my car delivered when I needed it. Drivers of... [ More ] |
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| Never came to get the car | | When I explained that we had a limited window, I was told that ti would be no problem because it was coming from a major city and to a major city. Here I am 8 days later and a driver has not even been assigned! I demanded my money back [ View ] | | Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Tina Gaddy is dissatisfied with the service. We cannot guarantee ship dates, especially in winter, and nobody else can either, or should... [ More ] |
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| Excellent service | | I will use them again. It was the easiest transport service that I have ever used. They came and picked up the vehicle and dropped it right at my new address without any issues. In fact, I am using them again to transport another vehicle very soon.
... [ More ] |
| | | shiraz farooq | | 2/6/2013 9:59:00 PM |
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| Fast Transportation Service! | | My vehicle was picked up on a thursday and delivered to me on Sunday, talk about fast! The car was in the same condition as I shipped it and the transportation agent was very nice and friendly. I would definitely use them again and recommend their se... [ More ] |
| | | Karina | | 2/6/2013 2:54:00 PM |
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| Auto Transport | | We chose this particular company as a result of searching the internet and, more importantly, the reviews that individuals wrote about their respective experiences... We were not disappointed with our choice. Our vehicle was picked-up on time and de... [ More ] |
| | | James Cooper | | 2/5/2013 8:31:00 PM |
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| Overall happy with the service. | | My experience with Direct Express Auto Transport was pretty smooth. I really liked how quick and easy it was to do the order online. When I called about further information the staff were very courteous and helpful. The process of getting my car to w... [ More ] |
| | | Maria Castellanos | | 1/31/2013 8:24:00 PM |
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| Excellent Transporters | | I've shipped twice in two years with them. DirectExpress Auto gives a good combination of reliability and affordability. Will definitely recommend them. [ View ] |
| | | Faisal Ahmed | | 1/29/2013 9:16:00 PM |
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| Excellent company and carrier | | I had a very small window to ship my car and a limited budget. Direct Express gave me the best quote and they delivered on their promise of excellent service.
The carrier truck driver (Gold Digger) was a superb guy. He accommodated me by deliveri... [ More ] |
| | | Aditya | | 1/29/2013 5:15:00 PM |
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| Car Delivery | | Picked up on time and 2 days later delivered at my request at midnight Christmas eve in Oregon. Car clean and in perfect condition. Overall a pleasure to work with these guys! [ View ] |
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| Concern | | The delivery was good but I had hard time to contact the driver since he doesn't really speak English? Please ensure that anyone who works in transportation has skill to communicate with people in general. [ View ] |
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| Worst company ever. DO NOT USE! | | I honestly feel like this group of people tried to ruin our lives. We certainly lost a lot of money because of them. We also suffered a great deal of stress in what should have been a simple business transaction. We gave these women a deposit on DEC.... [ More ] | | Our outstanding reputation and thousands of satisfied customers speak for itself. We are sorry that customer Sallie Swor is dissatisfied with the service. Actually we did assign a carrier on January 7th but Ms. Swor turned it down. Sallie told us she... [ More ] |
| | | Sallie Swor | | 1/22/2013 11:54:00 AM |
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| Transport of GTO | | The pickup was on 1st date available to the carrier and on time. I have never had a transporter transport my vehicle, but distance, weather and costs were considered and it was best to ship and I would do it again and with the same company. The costs... [ More ] |
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| Auto Transport Review | | My vehicle was delivered in a very timely manner with no problems! My questions were anwered immediately. I would use this service again. [ View ] |
| | | Larry Smartt | | 1/14/2013 12:39:00 PM |
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| Direct Express Auto Transport | | Was very pleased with the service provided by Direct Express. I called several times asking questions and spoke to different people each time, and everyone I spoke to was knowledgable and friendly and answered all my questions. I was able to change... [ More ] |
| | | M Mazzarelli | | 1/11/2013 11:18:00 AM |
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| Great results at a low cost | | I called other companies and a friend recommended Auto Transport Direct. Other than the hold music playing when the company seemed to be closed (I called after hours) the entire process was simple, honest, and great for me. My car was actually pick... [ More ] |
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| Direct Auto Transport/Felton Auto Carrier | | The company that Direct Auto Transport assigned to be my carrier was Felton Auto Carriers. Curtis was the driver. He is awesome!!! Extremely kind and very funny. I felt very safe giving him my car to transport from Orlando, FL to Las Vegas, NV. ... [ More ] |
| | | Jennifer | | 1/10/2013 7:11:00 PM |
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| Low Ball Price meant car wasn't picked up | | Car was available for pick up 22 days and because they set a low ball price with me I had to switch to another company. had they set the correct price upfront I would have a rental car bill totalling my transportation cost. They did refund my deposit... [ More ] | | Our outstanding reputation and thousands of satisfied customers speak for itself. We are sorry that customer Andrew Drewatolitsch is dissatisfied with the service. Contrary to his assertion, his carrier price of $1,225 from Connecticut to Utah was pl... [ More ] |
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| Motor vehicle transport | | We are completely satisfied with the service and cost provided for transportation of our vehicle. Timing of pickup and delivery was very good and both went very smoothly and without incident. Both contact people were very pleasant and provided us w... [ More ] |
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| vehicle movement | | excellent responce time. very friendly driver and staff.the price charged was very reasonable and in step with the going rates. would use again if needed and would advise anyone else to do the same [ View ] |
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| Excellent service | | My 1965 Buick Special arrived a day early to it's destination. The sales staff was very friendly. Will definitely use again. Thank You. [ View ] |
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| Highly Recommend | | I have used many transport companies but the service from Direct Express Auto was the best. I highly recommend this company. They picked my Porsche on time and delivered it right on time. I will definitely use them in the future. Did I mentiuoned the... [ More ] |
| | | Scott S | | 1/2/2013 2:20:00 PM |
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| Exceeded my expectations | | I was worried about sending my favorite car across the country but it made great financial sense rather than driving it across myself. The people at Direct Express were really nice and supportive and the driver was courteous, efficient and reassurin... [ More ] |
| | | Jay Pennock | | 1/2/2013 1:24:00 PM |
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| stress relief | | When my vehicle broke down 300 miles from home, I had a lot of decisions to make and a lot of angst to endure. The process of transporting my car home was stress-free, thanks to this company. The vehicle arrived on time and without incident. I hop... [ More ] |
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| Would Definitely Use Again | | After doing some research, I chose Direct Express Auto Transport, and I am very pleased with this decision. On-line scheduling was easy, customer service was helpful and professional, and the driver was punctual and courteous. Both pickup and deliver... [ More ] |
| | | Amy Kazilsky | | 1/2/2013 11:53:00 AM |
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| Goog friendly service | | On time and professional delivery. transportet keep me inform with every step of the delivery process. [ View ] |
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| Car transporting service | | This was the second time we used the service to transport our vehicle. We would use again in the future. It's such a relief to know the car will be delivered, and you don't have to worry about family members driving long distances, With our last orde... [ More ] |
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| Car transporting service | | This was the second time we used the service to transport our vehicle. We would use again in the future. It's such a relief to know the car will be delivered, and you don't have to worry about family members driving long distances, With our last orde... [ More ] |
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| damaged | | Underneath car what I thought was a branch, ended up to be a torn wire casing and wires hanging to the floor. [ View ] |
| | | Howard Schachter | | 1/1/2013 1:15:00 PM |
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