| Follow up to my July 1 reort | | I repeatedly asked for a refund of my $100 credit charge for lack of service, zero service to be exactly, with the only response from Tim the big boss, and I quote, ...sorry, you are SOL".
My credit company tried to contact them and they also... [ More ] |
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| Late, Extra charges, no Rebate | | I have two concerns regarding Classic Auto Express for transport:
1) the final price was higher than quoted, but after 8 days of waiting for my cars to be picked up I agreed to the higher cost for fear that I would not have another option if I decli... [ More ] |
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| Bad customer service and scammer | | I will not use nor refer this company to anyone because they have not customer services what so ever and also does not respond to email at all. I have sent 3-4 email to ask question about $50 rebate but NEVER once anyone reply back so till now I sti... [ More ] |
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| False & misleading | | I filled an unsatisfactory report shortly after my non pickup. The report was posted and shortly
thereafter was removed. Classic stated I was never a customer. I responded to your service
with supporting data. Neverthe less my negative report r... [ More ] |
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| Transport of 2003 Camry | | Carolyn Thanks for your excellent service! I highly recommend your services. I would be more than happy to a reference for you. Carolyn went above and beyond with returning my call from here home when she wasn’t at work.
As for damage and the... [ More ] |
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| Very poor communication | | I contacted Carolyn on May 30. She said, since they contact reliable carriers directly, they could probably pick up the car in a couple of days, so I told her to go for it. I called on June 1 to get the status. No reponse to my phone message. I left ... [ More ] |
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| FOLLOWUP REVIEW/ DISHONEST PEOPLE!! | | THIS IS A FOLLOWUP REVIEW TO MY FIRST REVIEW. ON MAY 8TH, I POSTED MY REVIEW ON TRANSPORTREVIEWS.COM PER INSTRUCTIONS BY CLASSIC AUTO EXPRESS LLC. IT IS CLEARLY STATED ON THEIR WEBSITE AND I HAD ALSO CONFIRMED W/ BOTH RINA AND CAROLYN THE PROCESS ... [ More ] |
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| Flexible and Fair | | I must have contacted Classic Auto Express at least 8 times for different quotes, not being able to make up my mind on whether to ship one or both cars and at what time. They were very patient with me, providing multiple quotes and answering all my q... [ More ] |
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| My nightmare | | I received my quote on April 23,2010 from Carolyn I gave a lot of time to get a carrier lined up sicne the pick up was to be June 7th. i repeatedly contacted Carolyn to make sure it was all on track. The biggest issue was the fact we were physicall... [ More ] |
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| NV to SC | | Overall I had a good experience with this carrier service. There was a few things that were not explained to me thoroughly, and with moving having to get these things explained to me so late into the selection was a bit frustrating. Despite all of th... [ More ] |
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| 2 Vehicles TX to WA | | Overall my experience moving 2 vehicles with Classic Auto Express was satisfactory: the cars were moved very professionally with no damage. However the timing of transport did not go exactly as I had planned, and costs were higher than quoted.
In... [ More ] |
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| Honest | | Car arrived on tiime, Rina was honest with me about changes and made sure everything went smoothl with our pick up time. I appreciate that! Thanks again! [ View ] |
|   | Suzanne | | 5/31/2010 11:20:00 AM |
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| Porsche transport | | Everyone at Classic Auto Express was helpful, they arranged the transport for my Porsche. The car was picked up at the dealer and delivered from Oregon to Maryland in 6 days, right to my front door. Great servie... [ View ] |
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| Complaint | | I will not used them again. They gave me a quote for the transportation, it took a while to get a trucker to pick up my car from Arizona, and them they call me and they raise the price for $ 200.00 more than what they quote me. I payed because it alr... [ More ] | | Fernando, I'm sorry that you feel this way. We gave you a quote and we tried to find a carrier to move you in a timely manner. Carriers call in all the time requesting additional funds, but we are at the mercy of the carriers, so that is why we ca... [ More ] |
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| Very Satisfied | | The company was very responsive to our situation of time lines. The car arrived on time with no damage and the driver was helpful. The Classic Auto Express was very helpful in assisting us with a pick up time as my daughter, who was moving back hom... [ More ] | | Hello Deborah, I'm glad that your experience with Classic Auto went as smooth as it did, just at the beginning of the summer season. We look forward to helping you in the future.Sherina [ view ] |
| | | Deborah Phillips | | 5/23/2010 12:49:00 PM |
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| Excellent Service | | The service was excellent. All are very prompt ...I got my car 2 days late..but everything was transparent. Would like to move in future also. Thanks a lot for all who supported me mostly Sherina...One day I have to move back again from Harrisburg to... [ More ] | | Hi Mahipal, I'm glad that I was able to help you, Carolyn and I are looking forward to helping you with your return trip..Talk to you in the fall. Sherina [ view ] |
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| Order #: 545608 | | I thought Classic Auto Express LLC was great to work with. I was expecting to have to fly to Ohio and spend a few days driving back to Arizona. The price was great and, by using Classic Auto, I actually saved money, not to mention the time that was... [ More ] | | Hello Gregory, I'm glad that we were able to give you a great experience and save you money and time. We are a small company family owned and operated so that we can give our customers the time and help they are looking for. If you ever need help i... [ More ] |
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| Can you get any better service | | My title does explain everything that I dealt with Classic Auto Express! You talk about customer service, Carolyn is upfront, blunt and honest! I asked this company to meet a quote to move my vehicle as I was on a tight budget! Not only did they e... [ More ] | | Dearest Bev! What a wonderful, thoughtful person you are! It was our pleasure helping you out with this transfer! Take Good Care and Stay SAFE!
Carolyn [ view ] |
| | | Beverly | | 5/13/2010 10:43:00 PM |
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| Thanks for the Vehicle Transport | | Sherina was great - she really accommodated our move and made it happen for us even on a short notice!! They really worked with us on the price for 2 vehicles. I think we got a great deal. The carrier was great too he delivered both vehicles and e... [ More ] | | Thank you Linda and Rocky for the nice words. I try to help all my customers to the best of my abilities. I knew I got a great carrier to help you and I knew they would take care of your vehicles. You can go on this site and post something about t... [ More ] |
| | | Linda L. | | 5/13/2010 4:20:00 PM |
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| Wonderful Customer Service | | Hello to all that read about this wonderful company! Let me express how marvelous Sherina was to work with, not only did I get a reasonable rate, I barely got off the phone with Sherina, when Carolyn Called with a carrier company that wanted to pick... [ More ] | | Thank you Gale, Sometimes it happens like that you were one of our lucky ones. Thank you for your praises....Carolyn and I enjoyed talking to you and helping you through this new experience. Sherina [ view ] |
| | | Gail | | 5/13/2010 12:22:00 PM |
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| Car transport | | The recent transport of our daughter's car from GA to NV by Classic Auto Express exceeded our expectations. All personnel from the beginning of the process to the on time delivery of her vehicle were professional and knowledgeable. I would highly r... [ More ] | | Hello Ms Scarpace, Thank you very much for doing business with Classic Auto - We truly pride ourselves on our customer service care! - Take Care [ view ] |
| | | Patricia Scarpace | | 5/10/2010 11:29:00 AM |
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| mustang move | | I contacted classic auto express and found Sherina to be very friendly, personable, fun to deal with and honest. I was very pleased with how the process was handled and the effort she put forth to try to connect me with a truck, even when I was lat... [ More ] | | Hello Steve, It was a pleasure helping you. Thank you for all the kindness you showed me. Take care and I hope we can help you in the future.Sherina [ view ] |
| | | steve s | | 5/9/2010 9:02:00 PM |
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| WORST EXPERIENCE, HORRIBLE CUSTOMER SERVICE | | IF YOU ARE LOOKING FOR PRICE, CLASSIC AUTO EXPRESS WAS THE CHEAPEST THAT I WAS ABLE TO FIND FOR AN ENCLOSED TRANSPORT. IF YOU ARE LOOKING FOR CUSTOMER SERVICE, THEN RUN FOR THE HILLS. TAKE IT FROM ME, EXPECT YOURSELF TO WORK IF YOU WANT QUESTIONS A... [ More ] | | Terry, As I read through your abnormally unethical bogus statement of the events that lead to your discouragement of our customer service, I find myself appalled that you would issue such blantant un-assumptive remarks. Not only did you phone 5-6 ti... [ More ] |
| | | TERRY YASUTAKE | | 5/8/2010 12:32:00 PM |
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| Easiest part of my move | | I was given every detail of info I needed when I arranged the shipping of my car with Classic Auto Express. The pick up was arranged perfectly within the time period I was expecting. When the driver arrived at my destination, the drop off was smooth ... [ More ] | | Dear Vicki, Very pleasant working with you on this move! Hope all is well in your new place! Take Care Carolyn [ view ] |
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| Carrier pulled a quick one | | Super quick pick up and super quick delivery, Montana to Kansas City in two day!
One thing about carrier, they went around the car at the picup point and made the shipper think they were doing a full inspection noting no damage, but checked the bo... [ More ] | | Steve, This was one of my fastest shipments. I'm sorry that the carrier was so sneaky about the BOL. But I'm glad that your experience with us was a delightful one. You are a riot to talk to. You kept me laughing, thanks for your kindness. Sherin... [ More ] |
| | | steve | | 5/5/2010 12:38:00 PM |
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| FRIENDLY AND FAST SERVICE | | I was very please with the service I received from Classic Auto Express, and the length of which Carolyn was willing to go for me in writing assuring me of the proper amounts that would be debited and when. They were always reachable when I needed t... [ More ] | | Hello Michele, Clientale that take the extra mile to study whom they choose is also a very good idea. Glad we were able to meet everyones needs and it was a joy speaking with you, Carolyn [ view ] |
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| Pretty good | | Overall it was pretty good!! I liked the politeness that they showed me. My car got hear on time and there was no damage. I had no trouble at all. The price was very fair. I got quotes from other companies and they were way too high! [ View ] | | Hey Kendall! Glad to be of service, thank you so much. Carolyn [ view ] |
| | | Kendell Williams | | 5/4/2010 8:10:00 PM |
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| Great Service | | The srvice from Classic Auto Express was excellent. I contacted Sherina on a Monday to see about moving my VW, she had a qoute to me within minutes. After receiving other quotes from other companies I choose Classic Auto Express the main reason was S... [ More ] | | Hello David, I'm glad that I was able to help with this move. You were a pleasure to talk to and I'm glad that the family baby made it. Thank you for your business and we look forward to helping you again. Sherina [ view ] |
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| 1973 Dodge Charge | | These folks were an absolute pleasure to deal/work with!! Sherina is a doll and eager to make sure their customers are happy and satisfied. I couldn't be happier! She is on the ball, johnny-in-the-spot with responses to questions and follow-ups. ... [ More ] | | Hi Hilary, It was all my pleasure to help a fellow Idahoian, I'm glad that everything turned out the way it did. I appreciate your praises. I try to do my best with what we have. Sherina [ view ] |
| | | Hilary Beasley | | 4/30/2010 7:58:00 PM |
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| Wonderful Company! | | So this may sound strange, but Classic Auto was not even able to transport my car but I was HIGHLY impressed with them.
Sherina gave us a quick and reasonable quote which we accepted. She was able to find a carrier who then gave her the run-a-r... [ More ] | | James, I have never gotten a better review. I thank you so much. When I take on a customer I treat them like I would want to be treated. I know that you had just purchased your vehicle and the last thing you wanted was to wait days and days for it... [ More ] |
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| Good contact | | Company contacted me quickly with a transport carrier. They were very friendly and easily. They found a transport very quickly. Pricing was about average for my method of transport. Had some problems with trucking company but has nothing to do wit... [ More ] | | Hello Michael, Classic Auto expresses our gratitude for your kind words about our capabilities on our customer service provided for your shipment! Carolyn [ view ] |
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| Transport Truck | | I would use this service again.They was very helpful when I asked questions about when the truck was going to be delivered .It was on time when they said it was going to be delivered and the cost of the truck to be delivered it was resonable the pric... [ More ] | | Dear Jolyn, It was a pleasure helping your move from Hawaii to your husbands home town! West Virginia is a beautiful state, I used to visit my grandmother/father there and what I miss the most is the FootLong Chili Dogs, LOL Take Care Carolyn [ view ] |
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| Excellence Service, Very Fast Shipping Company | | I simply made a phone call to the company and was asked how soon I want my vehicle to be ship. Hung up the phone and within a 30 mins timeframe, I had received a call with some direction for the vehicle to be pick up tomorrow in the morning! Very f... [ More ] | | Hi Phu, We love it when we can make a fast turn around with our customers. I'm glad everything worked out with the driver and our service. Thank you for choosing Classic Auto Express. Sherina [ view ] |
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| Perfect company!! | | I called this company after having two other companies say they could not get a carrier out to South Dakota to pick up the car. It took us a month and half to finally get the car here because were dealing with other companies that really didnt have a... [ More ] | | Brandi! Thank you very much, Classic Auto just loves being a third time charm, BUT we would rather be a first charm too! LOL Take care, Carolyn [ view ] |
| | | Brandi | | 4/21/2010 10:33:00 AM |
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| Classic Auto Express Customer Review | | Sherina from Classic Auto Express ... was awesome and customer service was excellent. The driver that picked up the Vehicle was very professional throughout the entire process. My Vehicle was picked up & delivered on the specified dates promis... [ More ] | | Hello Carshena, Thank you for the wonderful words. I'm so glad that your experience was wonderful from beginning to end. I look forward to helping you and your friends if you ever need to move a vehicle again. Sherina [ view ] |
| | | Yeargins | | 4/19/2010 3:24:00 PM |
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| Auto Transport NY to FL | | I researched different carriers for my auto transport and Classic Auto Express LLC quoted the lowest price. That is not the reason I went with them. The customer service via phone was excellent and everything they told me was followed thru on their e... [ More ] | | Hi Linda, It took as awhile to get the ball rolling, but from the first day I talked to you I knew that you were a special lady. Thank you for choosing us and I'm so pleased that you were treat with nothing but kindness all the way through. I look... [ More ] |
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| Classic Auto Express LLC review | | I had a great experience with Classic Auto express. My schedule was very tight and they picked up and delivered within the promised time frame. I would highly recommend Classic Auto Express to anyone that wants fast, reliable, dependable service. [ View ] | | Hi Sam, I'm glad that we were able to accommodate with your schedule. Thank you for your business it was nice working with you. Sherina [ view ] |
| | | Sam S | | 4/14/2010 8:07:00 PM |
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| 83 VW Rabbit | | Overall I was happy with my vehicle delivery experience through Classic Auto Express as they were able to arrange for it's delivery on a weekend and accommodated my schedule. I was a however upset that my vehicle was covered in excessive amounts of ... [ More ] | | Hello George, Wish there was a better way to say how sorry we are about the messy condition your vehicle arrived in. Classic removed that carrier from our system and will never use again. Your words were kind about our service and I truly appreciat... [ More ] |
| | | G. Lowe | | 4/14/2010 6:41:00 PM |
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| 1947 cad | | i was very happy with overall service provided with delivery of my 1947 cad order# 542461. the driver was on time andvery helpful and knowledgeable as well. i will use classic auto transporter again if the need arises. [ View ] |
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| 1947 cadillic | | i was very happy with the over all service, driver was on time and very polite. the price was best quote i recieved among three different transporter companys. i will use classic auto again if the need arises. [ View ] | | Hello Michael, I'm glad that we were able to make you happy and reassured with the travel of your vehicle. We appreciate your business. Sherina [ view ] |
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| excellent service | | After trying to have my car shipped with 2 other companies and having problems I called Classic Express. From the moment I called and talked to Sherina it was excellent customer service. I explained the problems I was having with the other transporta... [ More ] | | Martha, It was our pleasure to help you. I made this my goal to get that car to you and your son. I hope it brings much happiness to him. Thank you for giving me the chance to help your family.Sherina [ view ] |
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| classic auto express | | thanks sherina, job well done. driver requested extra $100 to pick up non op car (had it towed back to car carrier to load, wouldn't have been able to get his rig into where car was) i fully understand that the driver can't pay for a tow and haul my... [ More ] | | Hey Bob it was a pleasure doing business with you and I look forward to moving all of your Classic Cars.. You make me smile everytime we talk. Sherina [ view ] |
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| The Best Transport Service | | Wow these guys are for real!!!!!I had no problems what so ever getting a carrier to transport my trans am from Virgina to Texas.The customer support rep was great.She answered all my questions professionaly.Overall customer service is an a plus.Deliv... [ More ] | | Raul, I'm so glad that I was able to help you in such a timely manner. It was a pleasure to deal with you. Hopefully now you can get back and forth to school, No more walking or bus..hehehe. Take Care and best of luck to you. Sherina [ view ] |
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| Shipping | | The driver was more than willing to contact me and let me know in advance whether the delivery would be even 15 minutes off schedule. The car was delivered in the condition it was shipped. Everything went smoothly and the driver had my car to me in o... [ More ] | | Hello Tyler, Thank you for the kind words about our preferred Drivers, Classic prides ourselves on the great communication we have with all our wonderful carrier firms! Take Care, Carolyn [ view ] |
| | | Tyler Sytsma | | 4/6/2010 7:14:00 PM |
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| Quick and Inexpensive | | I was moving to Las Vegas from Mass. This was the cheapest quote I found. Driver was on time and dropped off my car right near the strip for me. Classic Auto answered all my questions for me and explained the process. Highly recommend them. Easy, Fas... [ More ] | | Hello David! Glad the transaction went smoothly on both ends! Getting out of MAS during all that rain was quite the trip for our preferred carrier! Thank you so much, god bless and take care, Carolyn [ view ] |
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| Little Confusion | | I moved across country from Ohio to Idaho. Everyone was extremely nice, but I was given one price and then was told the driver wanted an extra $130.00. Because of the time frame and where I was going, I had no choice, and said yes. I was also told... [ More ] | | Hello Susan, I'm glad that you are moved and settling here in Idaho. Thank you for your business and Carolyn and I look forward to assiting you in the future. Sherina [ view ] |
| | | S. Stern | | 4/3/2010 7:25:00 PM |
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| thank you, good job. | | thank a million for a job well done to sabrina you make my day. you guys are on time and mannerd talk, keep up the good workthe price was very from dc to ny was a good price to talk about.the timimg was great because i was given hous to pick up my va... [ More ] | | Christiana, I'm so glad that you got your van. It was a tough road but we did it. I'm so glad that all went well. Thank you for the at boys. Sherina [ view ] |
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| Transport from FL to CA | | Thank you for your prompt and courteous service in delivering our car from FL to CA. Your customer service was impeccable. I had several questions and you answered each one patiently and accurately. The pickup & delivery were right on time and t... [ More ] | | Hello Rhonda, Thank you for the kind words. I'm glad to hear that the car made it to you in good time. We look forward to helping you or your friends in the future. It was a pleasure working with you. Sherina [ view ] |
| | | Rhonda | | 4/2/2010 7:53:00 AM |
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| Auto Shippers | | I hired Classic Auto Shippers to move a car from Wisconsin to Connecticut. After reviewing numerous quotes...I decided to take Classic Auto. These guys their "stuff". The woman took all my info and charged my account a fraction of the price... [ More ] | | Bobby! Thanks for your wonderful words, I like "that woman" comment, LOL! Glad to be of service, Take Care Carolyn [ view ] |
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| Classic Auto Express | | Great service and communication. The driver was on time for pick-up and delivery. Price was fair and reasonable .The driver was very courteous and patient with us.Items in trunk arrived in good condition and not damaged. No damage occured to my daugh... [ More ] | | Dear Susan and Ron, So glad that Classic Auto was able to help out with this shipment for your vehicle!! Take Good Care, Carolyn [ view ] |
| | | Ron and Susan | | 3/31/2010 6:03:00 PM |
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