Castle Luxury Auto Shipping  | |
| Location: | North Miami Beach, FL 33162 |
| Phone Number: | (800) 794-4546 |
| Secondary Phone Number: | (305) 517-3436 |
| Website: | http://www.autoshippingwithclass.com/ |
| Email: | Info@autoshippingwithclass.com |
| Time On Site: | 1 Year(s), 8 Month(s). Since 9/2/2010 10:58:00 AM | | FMCSA Licensing: | MC-708856 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Inactive | |  View government license and insurance information. | Company Type:
(Interstate) | Company type cannot be verified...
** This information is generated by the FMCSA Information ** | | | | Words from the Board of Directors and President of Castle Luxury Auto Shipping: Castle Luxury Auto shipping Services (C.L.A.S.S.) was originally founded to meet the high demands of high end dealership accounts associated with Lamborghini, Ferrari, Bentley, and Porsche just to name a few, in the Ft. Lauderdale and Miami areas. Once we started however, we realized the demand to open to the general public was persistently knocking on our door, so we expanded, now shipping domestic and foreign vehicles all across the 50 United States. As a former US Army veteran myself, we provide government and military personnel with added discounts they so much deserve, while really tailoring to their individual shipping needs based on deployment and reassignment, or issues dealing with PCS. We aim to provide the military as well as civilians with the best overall customer satisfaction in the industry. We solely specialize in door to door services, solely utilizing terminals when desired by the shipper or demanded by route demographic limitations. With us you will be ensured the best quality of service and we do quote to ship on your desired date. At Castle Luxury Auto Shipping Services we believe in doing business the right way and we strive to find creative solutions for all your shipping needs. Whether you call in to ship an amphibious vehicle, tank, Hummer, or just a regular Honda Civic, our standards of customer service remain second to none. As the most recent location I have opened, I can tell you we are looking forward to being a distinguished name in 2010 and for years to come. Choose Castle Luxury Auto Shipping Services and add a touch of CLASS to your auto shipping needs! |
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Have your own experience with Castle Luxury Auto Shipping to share? Click Here to add a review. Overall Rating (Last Two Years*):  
55 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Castle Luxury Auto Shipping reports that they have an average of 4106 customers per year. Currently, this site has 7 reviews posted by individual customers for the past 365 days. So approximately 0.17% of Castle Luxury Auto Shipping customers have posted a review.
This means that 99.83% percent of their customer’s opinions are not represented on this site. |
| Cancellation is processed quickly and professionally | | Castle Luxury is a good shipping company. I was planning to use them to ship my car from Seattle, WA to Columbus, OH. But I cancelled since I decided to drive instead of shipping my car. They processed the refund quickly, and the customer service is ... [ More ] |
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| Rip-Off | | This company was supposed to pick-up my truck today. I paid $199 deposit and was assured they would be here to pick-up on time. Now I get an answering machine and no reply to any calls or e-mails. We are leaving cross country in two days and now I... [ More ] |
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| Scam | | This company is closed and a scam.
They tripple billed me and are now out of business.
This is the reply I got
"WELL THAT MAKES YOU A SUCKER THAN...TOODLES!!!!"
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| Extreemly Poor (NO) Service ! ! | | Castle Luxury Auto Shipping gave me extreemly poor service. They were all smiles and helpfull service untill they got my deposit.........then I couldn't get them to answer a call, or call me back to save my life. I treid Fax / Phone / Email with no r... [ More ] |
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| NO RESPONSE/WOULD NOT USE THIS CO | | We are a military family and our pick up is time sensitive. We are shipping two cars. We got quote and gave CASTLE LUXURY AUTO SHIPPING, $ 300 on credit card. We left our date for pick up open until we better knew a date we would be departing Texa... [ More ] |
|  | | Gerri | | 5/24/2011 9:27:00 PM |
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| $384 surprise overcharce upon delivery | | Below is the last E-mail I sent to Castle Luxury Auto. I have yet to hear a response from them...
HUGE PROBLEM WITH ORDER # 21945-IQ
First, Castle Luxury auto has not contacted me at any time during this entire transaction, I have had to ... [ More ] |
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| Failed to respond | | This company never showed up to pick up my car for delivery. I waited 5 days for pick-up like the contract indicated. I contacted the company on the 6th day and was told the driver will call me on the 7th day between the hours of 2pm-6pmm to make a... [ More ] |
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| Door to Door | | I had no problems with my experience. I got my car in great time. The driver even made it to my parent's house in the boonies of Oklahoma. [ View ] |
|  | | Sabrina | | 5/6/2011 11:18:00 AM |
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| review of castle luxury auto shipping | | from the very start it was a professional experience. jessica zephyr was my contact and she knew her stuff they were fair and was the best price quote i got...wonderful experience.. definitely use them again!!!!!!! [ View ] |
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| my experience with castle auto shipping | | Right from the start it was a professional experience. Jessica Zephyr was polite and knew what she was talking about. the fee was excellent and the service was great. I would definitely use this company again. [ View ] |
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| Consistent | | This is the second time we have used your company, and we could not be happier with our choice. We appreciate the fact that the estimate was accurate and there were no surprises the day of the move. The team that was sent was outstanding, performing ... [ More ] |
| | | Peter | | 4/23/2011 10:33:00 PM |
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| Fast Delivery | | Castle Luxury Auto gave me the most friendly customer service. I love that they are fast and I got my car within 3 days from Florida to Alabama. I recommend Castle Luxury Auto to everybody who's looking for the best and fast service for your auto t... [ More ] |
| | | Carly | | 4/22/2011 2:03:00 AM |
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| one castle does right is military right! | | I was stationed from nc with the military and called sevaral companies for transport service and castle was my pick.they had the car pick up on time to fl, caslte was early, affordable and has excellect service.!!would totally recommoned caslte luxu... [ More ] |
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| excellent service ill use again! | | my car was picked up on time! jessica called and updated me on status. the driver was professional and insured. delivery was on time and vehicle in perfect condition. ill use them again to transport my next vehicle. [ View ] |
| | | Oz Kramer | | 4/3/2011 12:21:00 AM |
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| Castle was a great choice | | I got a quote from them and it seemed reasonable they were honest from the beginning. It is hard to find a reliable company, especially with my car. I needed my car picked up in Sacramento on the 3/25/2011 and dropped off in Ft myers, Fl by 4/7/201... [ More ] |
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| Castle Luxury Auto Shipping | | The move went flawlessly. They picked up on the earliest date available & delivered it early the next day. I had gotten some quotes at near twice the price, Castle was the lowest & the best. It was "Excellence in Execution" Thank Yo... [ More ] |
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| Excellent service | | I got my car at the same day I arrived my destination.
The driver is very honest and kind person. The price is very reasonable.
I will choose this company again if I need relocate.
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| Excellent Service | | We had phone calls before the pickup was made to get adequate directions, and to let us know how far away he was so we could meet him for the pickup. The driver was courteous and professional. The time for delivery was very prompt and phone calls wer... [ More ] |
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| Transport | | Excellent pick up and delivery everything on time and professional.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.XXXXXXXXXXX... [ More ] |
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| Castle Luxury Review | | A little slow initially getting the pickup scheduled and a little lack of communication awaiting pickup confirmation. Once pickup was confirmed, the driver communicated well and picked up timely. The car was delivered on the day needed, thus they d... [ More ] |
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| Customer Service | | I placed an order on 21 March and provided the $120 deposit required with Beth Stevens over the phone. She advised me that pick up would be with 72 hours. I made numerous attempt on 22, 23, 24 and 25 March to find out when the pick up would be sche... [ More ] |
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| Wonderful Service | | I shopped around for service and good price - this is by far the best of the competition. My first time moving a vehicle from one state to the other, had a lot of questions, my customer service rep, Christopher Mansell did an excellent job, not only... [ More ] |
| | | monami | | 3/27/2011 12:03:00 PM |
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| Outstanding Shipping company | | I was skeptical about the car companies out there but i took a risk and called Castle. Not only did they give me a better deal in this time of gas prices, they picked up and delievered ahead of schedule.. i will recommend them to anyone. i rate them ... [ More ] |
| | | JOSHUA KENA | | 3/26/2011 8:25:00 PM |
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| Promises, Promises | | The promise a $300 gas card but you will never get it. After about 30 phone calls I gave up. They say the company providing the cards is way behind and then offer a check for $50. One rep even went as high as $100. I agreed because I got tired of... [ More ] |
| | | David | | 2/28/2011 12:41:00 PM |
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| Aloha Castle Luxary, from Hawaii...Your the BEST!! | | I needed my 2008 CLK500 shipped from Hawaii to Florida, in less then 3 weeks my car arrived. Thank you Beth and Kathleen for your excellent customer service and for taking special care of my car. I HIGHLY recommend "Castle Luxury Auto Shipping S... [ More ] |
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| Excellent Service form C.L.A.S.S. | | We are a dealer who exclusively deals in high end Corvettes and Muscle Cars. I've used Castle atleast a dozen times in the past year and have always been more than pleased with the service and the great prices. Castle has transported many cars for us... [ More ] |
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| I got ripped off! | | Even after my car was delivered 5 days late, in good condition, I was happy. 5 MONTHS LATER my bank account was charged $199.00, even though I paid them in full at time of delivery. After trying to contact Castle Luxury many times and spent over 1 1/... [ More ] | | Ms. Bodie,
Again we apologize for the situation. As we explained to you it was a mistake on our merchant's behalf. A merchant we chose to no longer work with, for this very same issue. As we also explained to you it was not us who "ACCIDENTALLY" charged your card. As the merchant was updating their server, a batch of 3 credit cards was set on re-occurring billing due to a glitch in an algo-rythem. The money was refunded, as you also know. It took 14 business days, even though the charge was reversed instantly, as it does take time to go from our account, to our merchant, through your banking institution, and back into your account.
We record all phone calls for quality assurance, and have reviewed our call logs on our main phone and have not seen any number associated to your account as being placed on hold for more then 10 minutes. We do apologize for any hold time, but we do experience heavy call volumes on certain days and at certain time periods, but we do get back to all of our customers.
*****For anyone reading this review, we have completely changed merchants, we do not keep customer's credit card information stored in any system once your initial payment is processed. This was an EXCEPTION and not a common issue.
We also did not pay Ms. Bodie for this review, as we do not pay customers for good reviews, especially for Bad reviews!***** [ view ] |
| | Cindy | | 2/18/2011 1:57:00 AM |
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| My car was never picked up | | Elvis assured us our car would be picked up on 2/13/2011, and no one ever called or came to pick up the vehicle. I tried contacting the office mid-day on Saturday during normal business hours to see why someone had not contacted me regarding the det... [ More ] | | Mrs. Hunter,
It's very unfortunate to see you writing this review. We are still not sure at Castle Luxury where this order went wrong.
Your vehicle was scheduled for pick up on February 13, on February 11 at 3:22 P.M. we confirmed with a driver from Ace Auto Trans, by the name of Shin (who BTW you can contact him at (310)903-1075) to pick up your vehicle on February 13. As you know living in New Jersey, and I'm sure you have also seen on any news channel or any web browser that at this point in the year the United States is encumbered by snow storms and blizzards everywhere. Due to know fault of our own, or the drivers, or yours either the driver was delayed as he is driver a very large truck with heavy cargo (each vehicle weighing an average of 3500-5000 pounds each), and driving through treacherous weather. He did arrive at your residence in the early afternoon on the 14th ready to pick up your vehicle. This gentleman was outside of your residence with direct view of your vehicle for an estimated 4-5 hours, as well as attempting to contact you vigorously the entire time. Not once did you and any other party listed as a contact any or communicate with the driver.
We would also like to remind you that our main dispatcher was in constant communication with you Meghan and also a Darin, as she was in need of your vehicle's VIN number as well as your license plate number. You also were e-mail numerous times with not only the dispatch notification, but also your booking information for our port to transport your vehicle to Hawaii (BTW your booking number would of been 6692743, you can speak to our port in the e-mail you received and confirm).
It's very unfortunately that this has led to a bad review and several unpleasant phone calls from your end, as Castle Luxury Auto came through on both your carrier as well as your port. We hope that in the future your auto transport needs are met to your standards. We wish you the best in all your endeavors! [ view ] |
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| Outstanding service | | Guys, I have to say that if I need a service like this again you will be the first to be called. Your service is outstanding. Thank you Castle Luxury Auto Shipping for all the help. [ View ] | | Mrs. Cez, Thank you for the review! The dispatch department at Castle hopes all is well for you and Mr. Cez in Missouri and your new home! We look forward to hearing from you guys soon! [ view ] |
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| Castle Luxury Auto Shipping Are Impressive | | Thanks for the great service guys, I was impressed, thought I would send you this thanks again, it was perfect!
Castle Luxury Auto Shipping were great, I really recommend them to all of you. [ View ] | | Thanks Mr. Allen for the great review! I'm sure our dispatch department has told you, but we at Castle have drivers who diligently run popular routes such as yours, so it was no sweat. We hope you and the family enjoy the vacation vouchers we sent! [ view ] |
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| "Potential Customers Beware" | | Any potential customers beware of this company, they promise the world and deliver nothing. I was contacted thru an e-mail from John Loren; stating that they had a carrier in my pickup area and was ready to pickup my vehicle. I booked with them on 12... [ More ] | | Mr. Major,
We are very disappointed to see your bad review. We would like to apologize to you once again for any inconvenience that has been caused to you. We're still unable to reach you via phone, and hope you at least are able to read our response via the web.
We had many options for you Mr. Major, but no contact from you for several weeks. Of course, not being able to get in contact with you, caused us to cancel out many drivers.
We are still attempting to contact you Mr. Major! If only your lines of communication were open. We hope you'll one day reconsider using Castle Luxury as we will go ahead and offer you FREE shipping on our part, and will not require any deposits from you, reducing our prices for you $190-$300.
Once again Mr. Major we would like to offer you our apologies. [ view ] |
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| Beware | | Pick up time for this vehicle was critical and I made sure John understood that. He told me he had a driver near the pickup area and could pick it up easily before the deadline. He took my credit card number for a deposit. I asked if I would only be ... [ More ] |
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| Never Never Never Use This Company | | Please Please Please do yourself a favor and do not use this company under any circumstances whatsoever.
They are eager to take your money up front and then LIE LIE LIE. The customer service center is a JOKE.
There favorite trick is to pick up the ... [ More ] |
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| Their okay to be Autoshipping Brokers!!!! | | This was actually my first time shipping my vehicle. I had no knowledge of the process but began to do my research. I called Castle Luxury and Natasha was as nice as she could be. I called on 12/23/10 to set reservations for my vehicle to be picked ... [ More ] |
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| poor customer service | | This company first of all damaged my 1972 cutlass and tried to tell me that it was my fault. (the vehicle came that way). I was promised a $500 gift card & they never sent it to me. when i called back, the company had no idea of me, my order numb... [ More ] |
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| NOT RELIABLE. NOT ETHICAL. NOT RECOMMENDED | | BOOKING DATE..Car Transportation from Ct. to Fl. confirmed by Patrick Driscoll, VP Shipping.
Contract signed & faxed. $150. deposit is charged to my credit card.
PICK-UP DATE..Received a call from Castle stating a new contract is required along... [ More ] |
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| Dont Use them | | I was very unhappy with their service. The rep was very nice and courteous before I decided to go with them. I put down a deposit and was told that my car would be picked up on a Wednesday. That day came and went with no call's or emails. After m... [ More ] |
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| air force sergeant from guam to texas | | we actually shipped our car from guam over to texas, but they dont have guam as an option. we had some difficulty finding a company to move our cars for us, but castle was able to get both our cars over from the island to the mainland without any pro... [ More ] |
| | | Yvonne | | 11/2/2010 12:27:00 PM |
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| Totally Incompetent | | Castle was paid a deposit on October 6, 2010 by credit card. At that time their representative told me that he would set up an October 11, 2010 earliest pick up date. Contract was emailed to me for signature and faxed back, which I did at 8:19 a.m. c... [ More ] |
| | | Chuck Ehlers | | 10/29/2010 12:15:00 PM |
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| No Show and Stranded | | I had arranged nearly 3 weeks in advance of a pick up from FL to CA. I explained to the sales rep that I had a narrow window to work within to get my vehicle picked up as I travel out of state for work. The salesman was knowledgable, courteous and p... [ More ] |
| | | Stranded | | 10/29/2010 12:02:00 PM |
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| army family reassigned to Georgia | | my husband is in the army and recently reassigned to Hunter Army Airfield in Georgia. castle was recommended to us by another soldier and they did a great job shipping both of our cars over from Maryland. they were on time, which was really importan... [ More ] |
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| order #9601 shipped # vehicles with castle | | Hi, I shipped my vehicle with castle, me ,my wife and brother.The service that i got with castle was great and my cars were on time. Please feel free to contact me if you have any question or concerns about this company thank you.my number is (349)2... [ More ] |
| | | jesus | | 10/28/2010 12:30:00 PM |
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| shipment from hawaii faster than anyone else | | just got out of the navy after being stationed in hawaii for 10 years, everyone else was telling me 14-21 days to get just from hawaii to california, but apparently castle has the best kept secret for hawaii shipping because these guys got me from ha... [ More ] |
| | | clint | | 10/24/2010 10:39:00 PM |
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| i shipped with castle- classic car dealership | | i'm the manager of a classic car dealership and have a lot of clients who want specific cars that aren't necessarily located in Miami nor in Florida. this was actually the second car we shipped back to Florida with them. these customers of mine are p... [ More ] |
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| Poor Customer Service | | I cannot recommend Castle Luxury Auto Shipping to anyone. They agreed to pick up my car in Maine, knowing full well what my address was. The rep was eager to get a $190 deposit. The pickup date came and went. I left numerous phone messages, asking th... [ More ] |
| | | William Bowdish | | 10/22/2010 11:29:00 AM |
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| Never Refunded Deposit - Never Picked Up | | I reserved an automotive transport/pick up for a disabled vehicle. The first transporter sent was unable to pick up the vehicle because it was disabled, which was clearly indicated in the contract signed with Castle. The same with the second. Both tr... [ More ] |
| | | Julie | | 10/19/2010 11:43:00 AM |
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| DO NOT USE, DO NOT USE | | DO NOT USE, DO NOT USE : To All Possible Customers: the number they post is not valid they were reached at 305-517-3436 and if you were unfortunate enough to select them and can not reach them contact They promise a door to door service however they ... [ More ] |
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| Castle-only broker to get my car down to key west | | castle really came through. i went to three other companies before i found castle. apparently not to many brokers can get people down to the keys. which i learned the hard way. i booked with castle not expecting the job to be done, at this point i wa... [ More ] |
| | | Frederick C | | 10/17/2010 9:52:00 AM |
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| EXCELLENT CUSTOMER SERVICE | | I WAS DRIVING BACK FROM CHICAGO AND MY CAR BROKE DOWN. THEY SAVED MY DAY, I WAS ABLE TO CONTINUE WITH MY AGENDA.
WILL RECOMMMEND THIS COMPANY TO MY FRIENDS, FAMILY AND EMPLOYER.
I'M ON THE ROAD ALOT, IT'S GO TO KNOW THAT I CAN COUNT AND TRUST ... [ More ] |
| | | MARY | | 10/15/2010 2:41:00 PM |
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