Cascade Vehicle Shipping, Inc.  | |
| Location: | 700 NE 4th Ave Suite #204
Camas, WA 98607 |
| Phone Number: | (800) 809-0389 |
| Secondary Phone Number: | (360) 834-7898 |
| Website: | http://www.cascadevehicleshipping.com/ |
| Email: | Kevin@redcarpetautotransport.com |
| Time On Site: | 5 Year(s), 1 Month(s). Since 4/18/2007 11:12:00 PM | | FMCSA Licensing: | MC-600841 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | VISIT CASCADE VEHICLE SHIPPING ON FACEBOOK, "LIKE" OUR PAGE, SEE PHOTOS OF CASCADE'S STAFF AND FEEL LIKE YOU ARE AMONG FRIENDS.
"The Cascade Difference" Cascade Vehicle Shipping is an auto shipping brokerage. We can assist you in the transport of just about any vehicle in the lower 48, Canada, Hawaii, Alaska and worldwide. What makes Cascade different is the heart of its employees, who not only care deeply about the customers they help, but who also care and have committed themselves to helping make a difference in the world we live in. While we remain an auto shipping brokerage first and foremost, we will do so with honor, integrity and a personal commitment to our customers and this world. That's "The Cascade Difference." |
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Have your own experience with Cascade Vehicle Shipping, Inc. to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1777 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Cascade Vehicle Shipping, Inc. reports that they have an average of 2500 customers per year. Currently, this site has 895 reviews posted by individual customers for the past 365 days. So approximately 35.80% of Cascade Vehicle Shipping, Inc. customers have posted a review.
This means that 64.20% percent of their customer’s opinions are not represented on this site. |
| It took awhile, but the car arrived safe and sound... | | I have never had a car transported before, and I didn't quite know what to expect. I had purchased a car online from a dealer in Ohio, and needed to get it here to Spokane in Eastern Washington. It's pretty much a straight shot west on a major inters... [ More ] | | Michele, I'm was happy to help. Even tho we were working with a tougher state we didn't stop looking until we found transport for you. Your right about one thing when there are no trucks in areas it is harder to find a transport. I am how ever confused about the communication issue. We talk often, yes you called in to us but we call to you as well, I left many messages and you were informed about what was going on. Its good to hear your car did arive safe and I hope you enjoy it. Take Care, Jeff.....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Auto Transport | | I have rated this company as excellent but the experience was unpleasant. After calling Cascade to accept their quote I was told that Kim would call me back to make arrangements. After 2 days of not hearing anything I returned the call and asked to... [ More ] | | Edward,
I am sorry if you feel the beginning of your experience was not what you expected. I did tell you that since we started looking a few weeks ahead of the first date available, that I may not get back to you for a week or so as we got closer to the date. We had the vehicle delivered in the time frame that you had requested however, so that all worked out. I wish the beginning of your experience would have gone better. But if you need anything else please let me know.
Thanks
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| Kimberly Freiley | | I had my car transported from Staten Island, NY to Oakland, CA, and Kimberly was very helpful in setting this up. The downside was that due to some weather conditions, it took some time to find a truck, and when one was found (for a pickup one week a... [ More ] | | Alex,
Yeah that hurricane warning sure did delays things a bit. But we were able to get the vehicle picked up soon after that and get you moving. Again, if you need anything else please let me know so I can get it taken care of for you.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
|  | | Alex | | 9/18/2010 12:43:00 AM |
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| My assessement of Cascade Vehicle Service | | Great service and priceing. Using Cascade Vehicle for transporting another vechicle as writting this review.Cascade has a five star rating by my assessement. [ View ] | | John,
Thank you, it was a pleasure working with you. I will get this other vehicle moving for you here shortly.
Again,
Thank you
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
| | | john grace | | 9/17/2010 4:08:00 PM |
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| process was interesting | | Never have shipped a car cross country before but these folks made the process a pleasure! The car was bought through an Ebay auction and was returned to CA after originally being sold here. The auto is a near classic and I was concerned about the co... [ More ] | | Tim,
Thank you so much for the review. I wish I would have earned that 5th star. Please let me know if there is anything else I can do to assist you.
Again thank you so much
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| cascade transportation co | | the professionalism of co personel was first class.i am writing this review only to exprss 5 star rating and will use them again.kim was especially curtious and prompt to rspond to questins by phone and bye mai.the only concern i had was first quote ... [ More ] | | Danny,
Thank you so much! Please let me know if there is anything else I can do to help you. I hope to work with you again.
Thanks
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| Jeff | | Third try was the charm, thanks to Jeff! We had delays, delays with two other transport companies, before turning to Cascade and getting the help of Jeff. Jeff gave us a competitive quote, but we needed to move our truck across the country quickly,... [ More ] | | Kim I was happy to help. It just goes to show that the best price doesnt always transport your car. If you ever need my services again just call. Jeff....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Cascade the Best | | Shipping a vehicle across country can be very stressful but with the help of Cascade shipping it was a snap. Working with a true professional like Jeff was a pleasure. Were there problems with the trucking company...you bet...but Cascade Shipping a... [ More ] | | Mark it was no problem going that extra mile for you. Not all transports go as smoothly as we would hope but as you see we will do what ever it takes to make things workout. You take care and I hope to hear from you another time. Jeff....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Jeff | | Jeff was the one helping us, and he did a great job! He was very responsive to our concerns, and was very helpful and responsible in organizing the transport of our vehicle. We have had a great pleasure dealing with Jeff and the company as a whole. ... [ More ] | | Vadim, I as so happy thing went so smooth for you. I also am happy to here the thing you put in the car wasn't a problem since it is not recomended that you do that. Please let me know if I can help you again in the future. Jeff....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
| | | Vadim Volodarsky | | 9/17/2010 4:02:00 AM |
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| good+ quick + friendly | | they came pick up my car after 5 days of online order, and it usually takes 5-7 days to deliver the car, but it took only 3 days to get there!! very nice service, especially the truck driver was very friendly, he explained everything i asked and real... [ More ] | | Yuanchi,
Thank you so much for this glowing review. I am so happy your vehicle arrived earlier than anticipated. Please let me know if there is anything else I can do to assist you.
Thanks
Kimberly 360-834-7898 ext 235
Kimberly@cascadevehicleshipping.com [ view ] |
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| Speedy arrangements & delivery | | I contacted Jeff @ Cascade Vehicle Shipping on Monday to arrange for my vehicle to be transported from Texas to Washington State, Jeff called me back on Tuesday and said that he had a driver for that same day, vehicle was delivered on Thurs. I was i... [ More ] | | Kerry, I again want to thank you for your business. I also was happy you found this site. It can be a total nightmare getting hooked up with the wrong co. If there is anything else I can do for you just call. Jeff....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
| | | Kerry | | 9/16/2010 10:36:00 PM |
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| Transport with Jeff | | This was the first time I've had to have a vehicle transported, and I wanted to make sure I found a company with a great hit rate on transportreviews.com. Cascade came up first when I searched for "highest reviewed", and they certainly live... [ More ] | | Vivivan I aslo enjoyed working with you. You had a smile on your face everytime I called. I am looking forward to doing business with you in the future. Jeff...360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
| | | Vivian Shen | | 9/16/2010 6:03:00 PM |
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| Jeff | | Great job, car came earlier than expected. Car was shipped out earlier than expected where Jeff arranged that the car would ship a week earlier than scheduled. They managed to find space on the next available shipment which was a last minute decision... [ More ] | | Tazha, It was not problem at all. You were a joy to work with. I hope you enjoy your stay in HI. thanks again, Jeff....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
| | | Tazha | | 9/16/2010 2:44:00 AM |
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| Review | | Thanks for the great work. The delivery was on time and the trucking company was thorough. I was able to make contact with my representative easily and obtain information quickly when I called. I talked to others at Cascade, and they were helpful ... [ More ] | | Stuart,
It was so nice working with you. I am so happy everything went the way you wanted it to. Please let me know if there is anything else I can do to help.
Thanks
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
| | | Stuart | | 9/15/2010 8:30:00 PM |
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| Auto Shipping From NY To OR | | Car was shipped as described in a timely manner. Pickup location was agreed upon by both the shipping company and the previous owner of the vehicle, and the loading was done with all reasonable care. The vehicle was delivered to my door by a skille... [ More ] | | Chris Thank you for your business. We did have to dig in a little harder to find a transport for you but as you see we will not stop until we find one. Let me know if there is anything else I can do for you, take care. Jeff.....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Jeff at Cascade was great | | After driving our first car to our new home my wife and i decided to ship our second car and save ourselves the wear and tear. After reading reviews on this site I contacted Cascade and Jeff was very helpful in determining the best day to be first a... [ More ] | | Jeff It was great working with you as well. I know how a big move like your can be stressful but I was happy to make it go as smooth as we could. Jeff.....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Kimberly Freiley | | At first, I was a little reluctant to use an auto transporter because there was so many out there I didn't know who to choose and which one to trust. I contacted many transporters/brokers out on the internet, but the one who was most responsive and ... [ More ] | | Susan,
It was a pleasure working with you. I am so happy the carrier picked up early. If there is anything else I can do to help you let me know. When you are ready to transport, again do not hesitate to call or email me.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
| | | Susan Allen | | 9/15/2010 2:19:00 AM |
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| Vehicle Transport | | The overall experiece with Cascade was good. customer service was as expected and prompt. Jeff checked in with me all the way through the transaction and followed up afterward. The vehicle was a does not run car and it was nice to have the option to ... [ More ] |
|  | tom greene | | 9/14/2010 4:30:00 PM |
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| Kimberly Freily | | My first dealing with Cascade Vehicle Shipping was a year ago when I shipped my first daughter her car up to Las Vegas. I worked with Kimberly on that first shipment and everything went so very smoothly and it took a whole lot of worry off of me. S... [ More ] | | Alison,
You are such a sweetheart! It was a pleasure to work with you again. Let me know if you need anything else Tell your friends and family I can help and I hope to work with you again.
Thanks
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com
[ view ] |
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| Order #6194609, Brenda @cascadevehicleshipping | | Cascade Shipping was the right choice for us. Brenda was great keeping us informed of our pickup and delivery. She answed all our questions friendly and professionally, and when she could't answer a question, she got back to us with the information... [ More ] | | Hi Terry! Thank you for your wonderful review. I was glad to help you out. If you ever need my help again just let me know.
~~~~Brenda 360-834-7898 Brenda@cascadevehicleshipping.com~~~~ [ view ] |
| | | Terry O'Donnell | | 9/14/2010 2:30:00 PM |
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| Cascade Vehicle Shipping Inc | | Kimberly was very helpful, open and honest about the expectations associated with shipping my vehicle. The time line was exactly what she told me to expect, all my questions were answered fully and she was available whenever needed. I would recommend... [ More ] | | Rob,
Thank you so much! If there is anything else I can do to help you please let me know.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| Confusion on payment to carrier | | Cascade vehicle shipping was very accomodating in getting my vehicle shipped to Colorado. The only confusion/concern was on payment to the carrier at destination. I was contacted by the carrier on Sun evening to let me know the vehicle would be del... [ More ] | | Michael,
Sorry about the confusion for payment, we had talked about the payment on credit card and then paying at delivery. It was taking too long to find a carrier to take a credit card so we switched to a payment on delivery to help your situation. I am sorry if that was not clarified correctly. If there is anything else I can do to assist you please let me know.
Thanks
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| Finally, a reliable car transporter | | Cascade Vehicle Shipping really helped me out!! I went through 2 other shipping companies that gave me the run around and were unable to get a truck to pick up my vehicle. Cascade Vehicle Shipping had my vehicle picked up three days after calling. ... [ More ] | | Hi Eric! Thank you for your wonderful review. I was glad to help you out. If you ever need my help again just let me know.
~~~~Brenda 360-834-7898 Brenda@cascadevehicleshipping.com~~~~ [ view ] |
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| Great broker, horrible process | | This was our first time moving across the country and we learned the hard way that you get what you pay for. We switched to Cascade for shipping our two cars to MI ($1900 for both), after getting under-quoted by another broker. Cascade was worth ever... [ More ] | | Ian,
Thank you so much. I am glad that you had a good experience with us. Sorry to hear about the other company. Sometimes that happens, but I am glad that we were there to save the day :) Please let me know if there is anything we can do for you.
Thanks
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| Cascade Auto trasnport; Brenda | | order number 6198732
- Brenda would keep me informed at all times and provided good customer service
- My car was supposed to be picked up on a Friday and after being in contact with the driver all day long, he kept postponing my pick up time. My c... [ More ] | | Hi Gloydian, and thank you for your review. I was glad to help you out. I know the first carrier we scheduled fell through at the last minute, but i was under the impression that you were happy with MY customer service. So your review was not expected. But if you ever need my help again just let me know.
~~~~Brenda 360-834-7898 Brenda@cascadevehicleshipping.com~~~~ [ view ] |
| | | Gloydian Cruz | | 9/11/2010 4:01:00 PM |
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| Moving my Viper | | I must admit I didn't know anything about Cascade movers but after going through a lot of phone calls and interviews with other companies I came back to Cascade. There staff Kim and Brenda are fantastic and they went out of there way to make sure my... [ More ] | | Frank,
Thank you so much for this great review! Let me know if you need anything else.
Thanks
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| communication breakdown | | I found a breakdown in communication between Brenda, the driver, and myself. I don't know whos fault this was, but I was unaware of schedule changes & problems that the semi was having along the route. [ View ] | | Hi Melissa, and thank you for your review. I was glad to help you out. I apologize again for the driver not leting us know he had broke down, and I did follow through with that carrier. Per our conversations I was under the impression that you felt the driver dropped the ball as far as communicating with us, so your review was unexpected. But if you ever need my help again just let me know.
~~~~Brenda 360-834-7898 Brenda@cascadevehicleshipping.com~~~~ [ view ] |
| | | Melissa | | 9/10/2010 5:00:00 PM |
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| late to Pickup and delivery | | Within three hour after filled out the order I have a carry willing to pickup, that is impressive. Unfortunary, I need a day to prepare and I have an other carry pickup next day.
The carrier was late to pickup my car, customer service was get on w... [ More ] | | Hi Paul! Thank you for your review. I was glad to help you out. If you ever need my help again just let me know.
~~~~Brenda 360-834-7898 Brenda@cascadevehicleshipping.com~~~~ [ view ] |
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| Coast to coast shipping | | If I ever need to ship my car again in the future, Jeff is the guy Ill call. He was incredibly helpful when shipping my vehicle from TX to WA in August and very professional. I was able to contact him each time I called and he stayed in contact with ... [ More ] | | Tom I want to thank you for letting me transport your car. You were a pleasure to work with and I would love to do it again also. Take Care, Jeff.....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Jeff for Enclosed Shipping | | My experience was excellent. Called the order in on Tuesday morning for earliest pick up the next day enclosed. Jeff called me that afternoon saying they had a driver. The driver called to make sure it was OK and and picked up the car that night! ... [ More ] | | Bob, We love what we do here and people like you make it even better. I was happy to help and if you ever need us again let me know. Jeff....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
| | | Bob H | | 9/10/2010 8:29:00 AM |
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| vehicle shipping | | Outstanding customer service. Jeff was very informative in explaining the shipping process, and pricing structure that other brokers use. I was impressed with his knowledge, and customer service attitude. He maintained contact with me several times p... [ More ] | | Jeff, I was happy to do what I could to help your transport go smooth. You were a pleasure to work with and I would love to do it again someday, Jeff.....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Cascade Auto Shipping | | Not only was Jeff clear and upfront, the driver that delivered my sweet 60 Ford F100 was 100%.
Having never done this before, I was initially very nervous, about online auto dealings. Jeff was very straightforward about the location of my vehicle an... [ More ] | | Douglas I do want to thank you for your patience on this transport. Yes we were working with some off the beaten path areas but we will not stop looking for a carrier until we find one. If we can ever help you out again please call, Jeff.....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Easy | | I've never shipped a vehicle before, and you can't find a vehicle shipping company that doesn't have plenty of nightmare-ish reviews. So, you have to just take a chance with somebody. I took that chance with Cascade Vehicle Shipping. They were eas... [ More ] | | Joe,
Thank you so much! I really appreciate the opportunity to work with you. Please let me know if there is anything else I can do to help. Please tell friends and family about us.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| Car Shipment from NC to TX | | We originally went with Cascade because of its great reviews. Despite not having the lowest cost (although competitive), the user feedback led us to this decision.
Realistically, most customers using such services are probably new to this whole... [ More ] | | Hi William, thank you for your review. I am sorry you feel lmy customer service was not deserving of 5 stars. However when you placed your order almost 3 weeks early I had explained that carriers tend to wait until your vehicle is available to be picked up before we can get the schedule finalized. We had you scheduled 5 days into our 10 day pick up window and delivered 3 days later. So i am not sure where why your time frame is different then my records. Again thank you for your review and i hope your enjoying your Honda.
~~~~Brenda 360-834-7898 Brenda@cascadevehicleshipping.com~~~~ [ view ] |
| | | William | | 9/9/2010 5:02:00 PM |
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| Great service | | It was difficult choosing a carrier as it was my first time to ship a car but am so glad that I trusted other reviewers. I find Cascade to have excellent service- Kim was very kind and everybody I dealt with was always courteous. Jeff even asked me t... [ More ] | | Emilee,
It was a pleasure working with you. If you need anything let me know. Tell your friends and family about us.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
| | | Emilee | | 9/9/2010 4:02:00 AM |
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| Great Customer Service! | | After placing my request for a delivery, Cascade Vehicle Shipping immediately found me a truck to transport my vehicle from Washington State to Michigan. Every step of the way during my shipping experience, Cascade Vehicle Shipping's employees checke... [ More ] | | Kevin, It was our pleasure working with you. I love it when our transports work out as well as yours did. Let me know if there is anything else we can do for you, Jeff.......360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Kimberly Freiley | | Everything went well, Kim was repsectful and responsive. I paid quite a bit more than I was quoted, not sure if this is common practice. If so, it seems dishonest. The car was piced up in a timely fashion and delivered on the date, albeit at night. I... [ More ] | | Phillip,
No the extra funds is not a common practice, trucks occasionally ask for additional funds, but you always have the option to turn it down. I wish I would have known about the delay but when I called the carrier they said they were still on schedule.
I do thank you for choosing Cascade and wish you the best.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
| | | phillip poteet | | 9/8/2010 3:13:00 PM |
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| missed commucations | | We got off on a bad foot when the person I was working with was let go. I asked the manager to take over my shipping so that I would have a known contact point. This was a mistake on my part as he was either incompetent or busy being a manager (what... [ More ] | | Hi Raymond! Thank you for your review. I was glad to help you out. If you ever need my help again just let me know.
~~~~Brenda 360-834-7898 Brenda@cascadevehicleshipping.com~~~~ [ view ] |
| | | raymond kirkland | | 9/8/2010 1:00:00 PM |
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| Prompt but some problems | | Overall, I got what I was looking for: we needed to ship a car from CA to WA. We contacted CVS on-line and got a quote immediately, followed by several f/u calls and e-mails. I found that Kim was VERY quick to reply to my questions, esp when we were ... [ More ] | | Alexandra,
The first carrier we found did want to pick up on the weekends, but you never told me it was only Monday through Friday. Once you told me that they couldnot do weekends, we cancelled the carrier at NO COST to you and began looking for another one that would only pick up Monday through Friday. I was concerned when I heard this and I am sorry if you did not think so. I always want to make sure my customers are happy.
You gave me a three star review, but you stated that I stayed in communication with you through the whole thing, doesnt that show that great customer service, which is the main part of my job? As for the receptionist, she did not disconnect you, we have been having phone issues where sometimes our lines get lost. She never disconnected you.
As for the truck wanting additional funds, yes sometimes that happens. but we always give you the option to pass on the truck. You decided to take this carrier. We take a deposit of 265, but to help you out with the cost increase, WE TOOK 65 of what we would collect and put it towards the carrier to help. you. Again I would say that this shows that we do care about our customer and want to help as much as we can. The ultimate goal is to get your vehicle moved.
I did go over with you how the carrier is to be paid with either cash or certified funds, it is also stated in the terms and conditions that are given to you with the quote and then again when you place your order. It states in our terms and conditions:
Payment to the carrier is due upon delivery. Unless other arrangements have been made ahead of time, payment will be made with cash, cashiers check or money order. Should delivery be attempted after proper notification (2 to 24 hours in advance to phone number provided) and the shipper (or agent) is 1) unavailable to receive delivery, 2) does not have the proper funds, or 3) refuses delivery of the vehicle, carrier will transport the vehicle to a nearby storage facility until the matter can be resolved. Shipper (or agent) will be responsible for any accumulated storage fees, redelivery fees, etc.
I am sorry that you were not completely satisfied with the service we provided, but I feel that my customer service was excellent, you stated about the communication which is what my job is. We found you a carrier, you had the option to decline, you didn't. I don't completely understand the 3 star rating, but I am sorry you feel this way.
Kimberly
360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| Desert Jeep to the East Coast | | The time to pick up my Jeep was a bit longer than anticipated, but it was actually delivered earlier than expected. The bottom line is that nothing mattered to me other than getting my vehicle delivered on time and safely, and Cascade Vehicle Shippi... [ More ] | | Mauro,
Thank you so much. I am happy that your vehicle was delivered earlier than expected. If there is anything else I can do for you, please let me know.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| Nightmare with Cascade | | I had the WORST experience with Cascade. I do NOT recommend this company, period. When I first made my reservation, I was told everything was all set & that I'd be getting followup phone calls about the status. Two weeks went by and I had no fo... [ More ] | | Hi Kelli,
I have to admit I am very confused why you left me such a bad review. When you initially placed your order I was VERY up front about Sacramento as well as ALL Northern California locations being more difficult then most other locations to get a truck into. I did not feel at that time that your pick up location while still difficult would cause that much of an issue. I returned all messages that you left if I could not answer your call myself. I also emailed you updates along the way. I even left you messages asking if there was another pick up or delivery location that may work for you as well as my driver. I feel as if I did everything in my power to get your car moved, FOR FREE. When you called to cancel your reservation with us I was under the impression that you were grateful for the help I did provide and apologized for cancelling. Your review definitely says different. In this industry even the easiest routes sometimes take longer then anyone imagines. I am sorry that you feel like your experience with us was so horrible, but I am sure that not all your statements are correct. I am also glad that your car got to California. Thank you for your review.
[ view ] |
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| Excellent All Around | | This was my first experience shipping a car. I had all of the questions and concerns that a first timer would have. Before the move, Jeff and the staff at Cascade answered all of my questions. I called them several times and each time they took the t... [ More ] | | Rex what can I say. We work hard here to get our customers needs taken care of. You were great to work with as well and would love to do it again also. Take Care, Jeff.....360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
| | | J. Rex Chandler | | 9/7/2010 11:37:00 AM |
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| GREAT & FAST SERVICE !!! | | Customer service representative was very helpful and offered the best deal compared to other competitors in the market. This was my first experience doing business with Cascade Vehicle Shipping and I will definitely do business with them again in the... [ More ] | | Socheat, I was happy to help you get your motorcycle shipped. We dont get a chance to ship bikes to much so it was a nice change. Thank you again, Jeff......360-834-7898, jeff@cascadevehicleshipping.com [ view ] |
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| Great | | Great service. Quick delivery. Easy to contact on the phone. Driver was very friendly and efficient. I would definately use them again.They picked up the car within 2 days and then it came 3 days before Zi expected which was a pleasant surprice. All ... [ More ] | | Tom,
Thank you so much. I am so happy that they delivered early. Next time you are looking to transport, do not hesitate, just give me a call or email and I'll get you a new quote and get your vehicle transported for you.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| All in all, Good. | | Company did exactly what i ordered, got my Ford F-250 from washington to florida. Few unexpected delays caused me to wait almost two weeks to get my truck on the back of a semi. Customer service is where it lacked the most. I had to call in every day... [ More ] | | Hi Gambino, and thank you for your review. I understand that this industry gets frustrating. I always try to be very up front that even busy, regular route can sometimes be an issue. I am truly sorry that you feel i didnt return your calls prompt enough. However i also explained to you that I give my dispatch department as much time as i can on a daily basis until I call my customer for their daily update. When you did call me it was always right before 3pm PST, and i had told you that i call my customer within the last hour that I am in the office. So while yes you did call when i was supposed to be calling you, i feel had you given me even just a few minutes past when i told you i would call you, you would not feel like my customer service was not 5 stars. [ view ] |
| | | Gabino | | 9/5/2010 8:15:00 PM |
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| Kimberly Freiley | | I moved my car from WA to CA.
Kim was very helpful and honest. She replied to calls promptly and always gave updates.
Definitely will use her service again.
Cascade
Kimberly 360-834-7898 [ View ] | | Andrew,
Thank you so much! Please tell your friends and family that I am here and ready to help in any way that I can.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
| | | Andrew | | 9/4/2010 9:49:00 PM |
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| Brenda | | Brenda was very respectful and customer oriented. She gave me all the details I asked for and had a great attitude throughout the entire time I worked with her. I am pleased with the service from Brenda and appreciate the time she took to answer all ... [ More ] | | Hi Customer, and thank you for your review. I was happy to help you out! I know that shipping your vehicle can be a very stressful time and i am so glad to help ease at least a small part of that. If you ever need my help again just let me know.
~~~~Brenda 360-834-7898 Brenda@casacadevehicleshipping.com~~~~ [ view ] |
| | | Customer | | 9/4/2010 5:07:00 PM |
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| Brenda Was Professional and Knowledgable | | I was making the move across the country from California to Maryland. I requested quotes and researched reviews from several auto transportation companies, and Cascade got extremely positive reviews. Their quote website was very straight forward an... [ More ] | | Hello Customer A...... and thank you for your wonderful review. It was a pleasure working with you and if you ever need my help again just let me know.
~~~~Brenda 360-834-7898 Brenda@casacadevehicleshipping.com~~~~ [ view ] |
| | | Customer A | | 9/4/2010 3:46:00 PM |
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| Great service - Kimberly Freiley | | They have been very helpful and accommodating to my needs. I only had 1 day for pickup. Other companies would charge extra for this type of request, but casacade vehicle shipping was very understanding! They seem to offer very competitive rate. [ View ] | | MK,
I will leave your name out since you did. I want to thank you for putting faith into Cascade. Please let me know if there is anything else I can do for you.
Thanks
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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| Best Car Transporters!!! | | I'm now going on year 3 transporting my cars cross country!!! I will only use Cascade shipping!!!!
Everything from customer service, to car handling, to delivery ALWAYS runs smoothly!!! Thank you Kim, who I just LOVE working with!!!! Thanks again, f... [ More ] | | Katie,
It is always a pleasure working with you. I enjoy working with you twice a year. The Hummer is now scheduled to get picked up. Call me if you need anything.
Thanks again
Kimberly 360-834-7898 ext 235
Kimberly@Cascadevehicleshipping.com [ view ] |
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