Better Way Auto Transport  | |
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Have your own experience with Better Way Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*):  
24 ratings & reviews posted
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| Second time transporting | | I know that some people read reviews before they choose a company to transport their vehicles, well this is my second time. My first experience was a nightmare with a company I would rather not name, needless to say that they are no longer in busine... [ More ] |
|  | | James | | 5/19/2012 7:10:00 PM |
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| Do Not Use This Company | | Here is a copy of the note I just sent to them, to summarize our experience:
I am writing to inform you of the official cancelation of order #XXXXXX. The original order was placed on April 24, 2012 for a pick up in New Jersey, delivery in Californi... [ More ] |
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| They did a great job shipping my car | | Chrisrayo was honest to me from the start and kept his word . I needed my car pick up on certain day for I was only going to be their for that day. He called me the next day and explained since my situation was a bit complicated that he was going to ... [ More ] |
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| TRUE TO HIS WORD | | after all the phone calls that i received from different transport companies, and all the promises that i was told, i decided to have a better chat with Robert from betterway . i must say that his quote was a little higher then most, but like his e-m... [ More ] |
| | | MITCH | | 5/16/2012 1:06:00 PM |
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| Warning | | I can not even begin to say how ANGRY this company has made me. I requested for a refund OVER a month ago and STILL have not received my money. Gina, my representative, was SO eager to get my deposit up front (which companies SHOULD never do, this I... [ More ] | | AS PER THIS CUSTOMER SHE WAS FULLY REFUNDED THE WHOLE DEPOSIT,NOW HERE AT BETTERWAY WE TRY OUR BEST TO SHIP
EVERYBODYS CAR,UNFORTUNATELY THE DRIVERS REQUEST MORE
MONEY, AS PER MRS. BREE SHE WAS REFUNDED THE FULL AMOUNT
WE ARE VERY SORRY THINGS DID NOT WORK OUT. [ view ] |
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| Unproffesional behaviour. | | This has been the worst comapny ive ever delt with. No professionalism at all. MY car was picked up late , on the day of delivery i was charged extra by driver for no reasion. the company said they would compensate me back, but they never got back to... [ More ] |
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| Transport Great | | I was totally surprised,. This is not my first auto transport and I've only had problems in the past. Chris really came through and the girls at better Way were great I can't wait to do biz with them next fall [ View ] |
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| Happy Transport | | My 2010 Mustang was shipped from my base in Texas up to My new base in Washington State....This happened while I was deployed over seas..Better Way handeled everthing...I was so happy. In the past other companies screwed m but Irv came through!!! Th... [ More ] |
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| Do not use this company | | I placed an order and paid the upfront $150 deposit to have my vehicle available for shipping starting on 03/07. I was told that Better Way would find a shipper within 3-5 days, guaranteed and that they would contact me as as soon as they found one. ... [ More ] |
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| Shipper Beware! | | Saved e-mails and documentation concerning all of the following experiences with Better Way Auto Transportation can be provided to whom ever upon request.
To say my experience with Better Way Auto Transportation was terrible, would be a gross und... [ More ] |
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| Transport | | I was plesently surprised on how smooth this went, from the begining I realy felt at ease with Chris and the Better Way people...They told me from the start that things where backed up because of gas prices and a shortage of trucks and that it might ... [ More ] |
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| EXCELLENT EXPERIENCE | | This is my third transport, and my third excellent experience with Better Way. I was so pleased with both the price and service I received from Better Way Auto Transport that I contacted my HR representative to ensure all future company relocations a... [ More ] |
| | | Valerie | | 4/18/2012 11:16:00 AM |
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| SHIPPER BEWARE!!! | | If you actually want your car moved you don't want to call this company. I initially talked to Chris on Monday and paid a deposit on Tuesday. He told me my car would be picked up by today, Friday April 13th at 10:00 AM. It never happened. I called to... [ More ] | | We are very sorry that John had a bad experience working with Better Way. For John and, any future customers please note the following:
· Sara was right, as brokers, Better Way will make every effort to have our clients picked up on an exact date and time...however, we are brokers and do not control this, the drivers are the final say....any broker who tells you other wise is not truthful.
· The owner of Better Way is Marc... there is no Morgan in the company.
· Better Way transport strives to give all of our customers the best possible experience during the transaction of shipping there vehicle...We are not perfect we do occasional make mistakes...What we can guarantee is...Better Way will make every effort to try solve any issues that ever arise and if we cant we will always refund you your deposit.
· Please note: Johns deposit is being refunded to him as stated in our contract ...We will refund you your deposit if we are unable to ship your vehicle out...in the contractual time specified
· Please check out our other reviews as they will speak to majority of our transactions.
Thank You
Marc Zeitlin
President
Better Way Auto Transport [ view ] |
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| Great company | | Andy Banks was the one that helped me. He was very professional.
I also spoke to Sara, she was great and my vehicle was delivery as expect and on time. I will definitely use them again. I'm very satisfied with their service.
[ View ] |
| | | Yessy | | 4/13/2012 3:32:00 PM |
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| True quality service in an industry of corruption | | I originally was put in touch with Andy through MOVEMYCAR.COM. I must be honest with his original quote he was immediately one of my top two choices. However I did not end up proceeding with his offer due to complications on my side. The company that... [ More ] |
| | | Tyler | | 4/11/2012 3:01:00 PM |
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| 1967 Ford Bronco | | The people on the phone were very courteous and professional and were able to answer all my questions. I called back several times and they always had time for anything I needed answered.
Andy [ View ] |
| | | Andy | | 3/20/2012 11:46:00 AM |
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| excellent sevice | | I CONTRACTED THIS COMPANY TO MOVE MY VEHICLE BECAUSE THEY HAD A VERY COMPETITIVE PRICE, AND THEIR SALES PERSON WAS VERY INFORMATIVE AS TO WHAT THE INDUSTRY IS LIKE AND ALSO VERY PROFESSIONAL. I HAD MY DOUBTS AT FIRST, BEING THAT THIS WAS THE FIRST TI... [ More ] |
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| Good work | | Gina and her team did a good job with my Lexus. They were very professional and I will definatly use them again this summer. [ View ] |
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| Thanks George! | | Thanks for helping me get my car to Houston so quickly Better Way!
I was extremely pleased with the service and customer service I received. The employees were extremely helpful, informative, polite. I was concerned about the safety of my vehicle an... [ More ] |
| | | Alexander J Hernandez | | 2/10/2012 1:12:00 PM |
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| Amazing customer service | | This was not my first time dealing with a shipping company and my experiences are usually below average. I wish it would have been the first one I had ever found so that I wouldn't have had to go anywhere else. Everyone at Better Way was very courteo... [ More ] |
| | | Hilda Johnson | | 2/8/2012 2:54:00 PM |
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| Excellent service!! | | I spoke to Gina, she was great. Great on timing and very helpful. I would recommend anyone to transport their vehicle. [ View ] |
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| Very professional | | Gina and her team were very polite and professional, they helped me with my every need when it came to transporting my truck. I would recomend them to friends, family, and anyone in need of transport. [ View ] |
| | | Jason Horruitiner | | 2/7/2012 3:30:00 PM |
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| GREAT SERVICE | | This was my first time shipping, & George at Better Way Transport kept me up to date & informed on the status of my car the entire time. Sarah was very sweet & professional as well. i will definitely ship with them again. thanks again! [ View ] |
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| Great Company!!! | | I took a chance with these guys being a brand new company and it worked out great. Apparently, everyone that works there has a lot of experience shipping cars and were all very professional. Thanks a lot Better Way! [ View ] |
| | | Robert Kiley | | 2/6/2012 4:18:00 PM |
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