Better Way Auto Transport 
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Have your own experience with Better Way Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*):  
41 ratings & reviews posted
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| Rip-Off | | My wife and I contracted for shipment of two cars in June. They could not find a driver so we canceled, by phone and email as per the service agreement. Eight months later and we have still not received our deposit. Numerous phone calls have gotten r... [ More ] |
|  | | Andrew Y. | | 3/11/2013 2:34:00 AM |
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| Auto transport | | I had contracted with Betterway to pick up 2 cars. The first car was picked up and the driver made me pay a additional $250.00. Better way told me they would refund the overcharge, but I never received it. This Company is very dishonest. They had me... [ More ] |
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| NO WAY with BETTERWAY Auto Transport | | I sent them a $100 deposit to have my daughters car shipped to her in Texas and they never showed up. In fact 2 weeks later they called saying it was going to cost $250 more than the original quote. I chose to do business with someone else that had ... [ More ] |
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| DEFRAUD ET DISHONESTY | | This company took my $ 100.00 deposit plus $4.95 merchant service charge since June 28,2012 prior to move my truck from NY to GA and the first date available was June 29, I waited and made many calls until July 9 even though the contract provide only... [ More ] |
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| This company doesnt pay!!!! | | I delivered a car to better way auto transport inc and i got the order id and information from central dispatch and ive called so many times faxed over papers so i can get paid even emailed them and the phones line are off they dont even have room to... [ More ] |
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| Stole our money | | We entered into an agreement to have our car brought from California to Massachusetts on 6/27/12. We were told the first available date for pickup was 6/30/12. We kept calling for a definitive date on a regular basis but could not get one. Finally on... [ More ] |
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| Awesome experience at Better Way Transport! | | I can say I had an amazing experience from the time I called Better Way till the day they dropped off my car. I spoke to a man by the name of Jim Stevens he was extremely helpful, efficient and straight to the point. The driver arrived on time and wa... [ More ] |
|  | | Denise Salinas | | 9/26/2012 3:14:00 PM |
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| Dishonest as day is long | | Booked my truck on the fourth of September.Anthony told me he had drivers in the Abalene erea everthree days.Every three days before I booked my truck.I was also told that there were drivers ready to pick up my truck the day i booked.Two eeeks later ... [ More ] | | Mr. Reed,
I'm sorry you feel that way, but as mentioned, you compromised your shipment by "double-booking" with another company. I went out of my way to get you off of the board and the other company also said you were being dis... [ More ] |
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| NOT SURE WHY MY LAST REVIEW WAS REMOVED? | | THIS IS ODD and I wanted to leave a message for all who visit...I left the below review on 8/16/12 as I was very happy with my transport experience. I received an email saying it was deleted for below: could somebody from Transport reviews help, you ... [ More ] |
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| Better Way = Worse way | | I was contacted by better way on 8-20-12 to have my car picked up on 8-23-12 delivered 8-25-12 For 650$
Driver never shows up, I call better way and they say sorry driver didn't wanna go to NH,
Next pickup day 8-27-12 deliver 8-29-12 Driver never s... [ More ] |
| | | Cody | | 9/14/2012 11:19:00 AM |
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| Update (still awful) | | So I already posted a review, but thought I would update you on my status.
So I cancelled with Betterway and hired another company. They actually did what they promised and I was very pleased. Since then I have been trying to get a hold of any... [ More ] | | On Fri, Sep 21, 2012 at 1:04 PM, Travis PRICE wrote:
Wow, it actually happened. Thanks for finally refunding my deposit (minus your silly charge, of course). I was going to go and update my transport review and say that I was insulted and o... [ More ] |
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| Job well done | | One week after placing my order, I got into a minor fender bender and my car couldn't be moved on the day planned. As you could imagine, I was very distraught and when I called to explain. The driver was already on his way but they were very profess... [ More ] |
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| Dissatified customer | | Salesperson quoted me a rate so low that no one would pick up my vehicle. After days and days of excuses why my vehicle was not picked up I cancelled the order with them. After 30 days I still have not received my original deposit back and have not ... [ More ] | | Kay was another "double-book"...being "removed from the board" is a term that pirates use to get our clients out of the contract.
- - - Original Message - - -
From: Karen Burgess
To: chris ray
Sent: Monday, ... [ More ] |
| | | Kay B | | 8/25/2012 2:44:00 PM |
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| Wtc | | got alot of phone calls to set it up and get my deposit.... was told the truck i was was having shipped would be picked up 4 days latter and id have it 4 days after that..... never happened! come to find out they didnt even have a truck to do it yet.... [ More ] | | We are in Miami, and unfortunately due to the storm we were on a 3 day back-up and apologize again for any inconveniences.
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| I would not recommend Better Way. They are dishonest cheats!!! | | I had a very unpleasant experience with this company. Initially I had numerous calls to get my order and deposit by being told that they already had a driver willing to pick up my vehicle. In good faith I placed my order with Better way and gave them... [ More ] | | We are in Miami, and unfortunately due to the storm we were on a 3 day back-up and apologize again for any inconveniences.
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| BEWARE | | Beware !!!!!!
This company is very deceitful, wasted my time, makes promises it can't keep, and ended up costing me a lot more than they quoted.......STAY AWAY......
I was on vacation, heading to Mammoth when my truck broke down in Bishop. Sin... [ More ] |
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| NOT a Better Way to Transport Your Auto | | I was promised pick up of Thursday June 7. As late as Monday June 4 the salesman, Robert Mitchel assured me "CHERYL, EVERYTHING IS ON SCHEDULE , YOUR PICK UP AND DELIVERY IS STILL THE SAME." Well, it was not. When it became apparent that th... [ More ] |
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| Great Transport | | This is my first positive review of a transport company, in the past I have onlt written scathing reviews of other companies..This is my first time using Better Way ...I just want all of you to know...save time, money and headaches and use them from ... [ More ] |
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| Review for my father | | I am writing this review on belhalf of my father who's engklish is not good. My father bought a car at an auction and used Betterway to ship ship the car back to him in california. He want to thank Better Way and Anthony for all there Help! [ View ] |
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| Worst Way Transport | | Hello Guys
Don't remove my comment, whatever I have experienced with you that I have posted. No longer you can say that I was not your customer. You have charged me online from my bank account. And now you can't remove my comment saying I was not ... [ More ] |
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| REVIEW | | Excellent compnay , very serious people always willing to help .
Danny gave me exccelent customer service . The car was pick up and deliver on time.
I definetly will use them again on my return trip from Florida .
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| would not recommend | | I would not recommend....I should have figured something was up when they quoted $ 650, and everyone else was $ 950-1400..... I think their business model is to just get the deposit.
Very deceptive....They kept on telling me that the driver would ... [ More ] |
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| Stay away!!! | | Company is a fraud. Each time I called I was told they were working on my order "right now." Cancelled order today. Should have checked reviews out first. Run from this company!!!!! [ View ] | | THIS IS NOT EVEN A CUSTOMER OF BETTERWAY, THE QUOTE ID NUMBER BELONGS TO A DIFFERENT PERSON ALTOGETHER AND ITS STILL A QUOTE AND NEVER HAS BEEN AN ORDER. MUST BE OUR COMPITITION UP TO THEIR OLD TRICKS AGAIN..... [ view ] |
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| Don't Use These Guys | | Read the negative reviews, they are a summary of my experience and will most likely be the experience you have with them.
F rating on BBB
7/19/2012
I finally gave up on these people and requested a charge back from my credit card company which... [ More ] |
| | | Goran | | 7/3/2012 12:32:00 PM |
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| Transport | | I was originally with another company who did not come through as promised. I turned to Chris Ray at Betterway and boy was his way better! They picked up my car right away and everyone from dispatch to trucker was understanding and pleasant. I would ... [ More ] |
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| Worst service ever | | To begin, I had to wait one more week than what was agreed to hear that they couldn't find a truck to pick up my car. Meanwhile I was renting a car and looking for another company to provide with the service. When I got another company I asked for a ... [ More ] |
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| Avoid this company | | My salesperson, Chris Ray, gave me low ball quote as I was shipping 2 cars. They took their fee before the cars were picked. That was a huge mistake on my part. My cars were not picked on time and also I had to pay much more than what they initially ... [ More ] |
| | | Kapil | | 6/14/2012 4:00:00 PM |
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| Never showed up, but charged credit cards | | The pickup never happened as they promised but didn't actually have a driver for me or for a friend. But both our credit cards were charged. 3 months later, no credit, although lots of frustration. [ View ] |
| | | Peter | | 6/13/2012 2:56:00 PM |
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| Second time transporting | | I know that some people read reviews before they choose a company to transport their vehicles, well this is my second time. My first experience was a nightmare with a company I would rather not name, needless to say that they are no longer in busine... [ More ] |
| | | James | | 5/19/2012 7:10:00 PM |
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| Do Not Use This Company | | Here is a copy of the note I just sent to them, to summarize our experience:
I am writing to inform you of the official cancelation of order #XXXXXX. The original order was placed on April 24, 2012 for a pick up in New Jersey, delivery in Californi... [ More ] |
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| TRUE TO HIS WORD | | after all the phone calls that i received from different transport companies, and all the promises that i was told, i decided to have a better chat with Robert from betterway . i must say that his quote was a little higher then most, but like his e-m... [ More ] |
| | | MITCH | | 5/16/2012 1:06:00 PM |
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| Warning | | I can not even begin to say how ANGRY this company has made me. I requested for a refund OVER a month ago and STILL have not received my money. Gina, my representative, was SO eager to get my deposit up front (which companies SHOULD never do, this I... [ More ] | | AS PER THIS CUSTOMER SHE WAS FULLY REFUNDED THE WHOLE DEPOSIT,NOW HERE AT BETTERWAY WE TRY OUR BEST TO SHIP
EVERYBODYS CAR,UNFORTUNATELY THE DRIVERS REQUEST MORE
MONEY, AS PER MRS. BREE SHE WAS REFUNDED THE FULL AMOUNT
WE ARE VERY SORRY THINGS DID... [ More ] |
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| Unproffesional behaviour. | | This has been the worst comapny ive ever delt with. No professionalism at all. MY car was picked up late , on the day of delivery i was charged extra by driver for no reasion. the company said they would compensate me back, but they never got back to... [ More ] |
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| Do not use this company | | I placed an order and paid the upfront $150 deposit to have my vehicle available for shipping starting on 03/07. I was told that Better Way would find a shipper within 3-5 days, guaranteed and that they would contact me as as soon as they found one. ... [ More ] |
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| Shipper Beware! | | Saved e-mails and documentation concerning all of the following experiences with Better Way Auto Transportation can be provided to whom ever upon request.
To say my experience with Better Way Auto Transportation was terrible, would be a gross und... [ More ] |
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| EXCELLENT EXPERIENCE | | This is my third transport, and my third excellent experience with Better Way. I was so pleased with both the price and service I received from Better Way Auto Transport that I contacted my HR representative to ensure all future company relocations a... [ More ] |
| | | Valerie | | 4/18/2012 11:16:00 AM |
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| SHIPPER BEWARE!!! | | If you actually want your car moved you don't want to call this company. I initially talked to Chris on Monday and paid a deposit on Tuesday. He told me my car would be picked up by today, Friday April 13th at 10:00 AM. It never happened. I called to... [ More ] | | We are very sorry that John had a bad experience working with Better Way. For John and, any future customers please note the following:
· Sara was right, as brokers, Better Way will make every effort to have our clients picked up... [ More ] |
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| Great company | | Andy Banks was the one that helped me. He was very professional.
I also spoke to Sara, she was great and my vehicle was delivery as expect and on time. I will definitely use them again. I'm very satisfied with their service.
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| | | Yessy | | 4/13/2012 3:32:00 PM |
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| True quality service in an industry of corruption | | I originally was put in touch with Andy through MOVEMYCAR.COM. I must be honest with his original quote he was immediately one of my top two choices. However I did not end up proceeding with his offer due to complications on my side. The company that... [ More ] |
| | | Tyler | | 4/11/2012 3:01:00 PM |
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| 1967 Ford Bronco | | The people on the phone were very courteous and professional and were able to answer all my questions. I called back several times and they always had time for anything I needed answered.
Andy [ View ] |
| | | Andy | | 3/20/2012 11:46:00 AM |
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| excellent sevice | | I CONTRACTED THIS COMPANY TO MOVE MY VEHICLE BECAUSE THEY HAD A VERY COMPETITIVE PRICE, AND THEIR SALES PERSON WAS VERY INFORMATIVE AS TO WHAT THE INDUSTRY IS LIKE AND ALSO VERY PROFESSIONAL. I HAD MY DOUBTS AT FIRST, BEING THAT THIS WAS THE FIRST TI... [ More ] |
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