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|Auto Shipping Group Inc. |
1700 Main Street
Washougal, WA 98671
|Phone Number:||(360)207-5480 New Quotes|
|Secondary Phone Number:||(800)901-6452 Lowest Rates|
|Time On Site:||1 Year, 3 Months. Since 12/4/2013|
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** This information is generated by the FMCSA Information **
(using or used this MC number)
|Magic Carpet Auto Transport | Cascade Vehicle Shipping Inc. | |
|Auto Shipping Group Inc. is the parent operating company of four very successful and tenured auto shipping brokerages. They include Magic Carpet Auto Transport (360-834-2900), Cascade Vehicle Shipping (360-834-7898), Domestic Auto Transport (360-834-6013), and Red Carpet Auto Transport (602-438-4644). These four companies have a combined total of over 30 years experience in the Auto Shipping Industry. With the implementation of the overhauled transportation bill which was signed into law July 2012, ASG (Auto Shipping Group) had the opportunity to bring these top ranked brokerages under one guiding influence. Each company will now serve as a sales and marketing arm of ASG through a network of independent sales agents located throughout the United States. Outstanding customer service and commitment to our clients are trademarks of our time in business. If you investigate, you will find each company A to A+ rated with the BBB, as well as 5 Star Rated on Transport Reviews. Our goal in transporting your vehicle is to educate our clients on the "process" of shipping their vehicle, while keeping that client informed during the auto shipping experience. Since our inception into the business with Magic Carpet Auto Transport in 2003, we have shipped hundreds of thousands of automobiles and have satisfied customers all over the world. When considering us to ship your vehicle, please talk to one of our friendly, knowledgeable Shipping Consultants and experience what thousands have come to know through working with us. Not only do we earn your business, but we deliver time and time again, without exception! Terry Williams - President||
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Overall Rating (Last Two Years*): ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Auto Shipping Group Inc. reports that they have an average of 35000 customers per year. Currently, this site has 2665 reviews posted by individual customers for the past 365 days. So approximately 7.61% of Auto Shipping Group Inc. customers have posted a review.
This means that 92.39% percent of their customerís opinions are not represented on this site.
| Car shipment|
Arrived at point of pickup only to find nobody on site. Drove home and my daughter called from point of pickup and said that the driver was there but did not make his presents known, even though I waitd , then honked my horn, went into an unoccupi... [ More ]|
|MALIA 360-853-2806 - OVER SIX YEARS EXPERIENCE WITH MY COMPANY, I AM AVAILABLE FOR WEEKEND AND EVENING QUOTES. Valarie, I am very sorry that you were displeased with the communication from the carrier, it is unfortunate this happens sometimes however we have no control over carriers. The carriers own and operate their own trucks, they do the best they can, and work very hard to meet their estimated dates but when they are traveling 3000 miles across country, working with 20 different customers on pick ups and deliveries with a 10 car hauler, they might just be delayed. Your vehicle went across country in six days, the average time frame for cross country is 7-10 days. So this review should of been posted on the carrier's page. I kept in very close contact with you, and returned every call you made to me. Thanks for your review. Malia@autoshippinggroup.com [ view ]|
| My order|
|I found this company online and was a little hesitant about using them. However after speaking to the Billie about the shipping I felt more comfortable. I found her to be efficient and nice. She helped me answer any questions that I had and went over... [ More ]|
|Billie Pace ..... 360 853 2827..... BillieP@AutoShippingGroup.com
Thank you for choosing Auto Shipping Group and my services for your transport. It was a pleasure working with you and assisting you in making your transport smooth!
Billie [ view ]|
|7/23/2014 8:01:00 PM|
| Vehicle Transport with Chel Hart|
|Chel Hart was very professional. She held my hand through the whole process. I received updates via email and phone calls on a daily basis, on the availability of carriers through to the delivery of my vehicle. Trust her judgment and hear her o... [ More ]|
|CHELL HART ***(360) 207-5490 firstname.lastname@example.org*** I loved getting to help you with your shipping needs, Regi! I try to treat each transport as if the carriers were moving my mother's ca. (I drive a 14 year old Saturn station wagon, lol.) I'm so glad to know that you'd ask others to trust me, and promise I will strive to continue to be worthy of these kind of reviews!! Thanks again Regi- you made my day! [ view ]|
|7/23/2014 3:01:00 PM|
| auto shipping|
|Auto shipping was very helpful in helping me ship my car to my house. Chell Hart was very helpful with all the questions that I had. This was my first time shipping a car and the experience whit this company was great .The price was below what the b... [ More ]|
|CHELL HART ***(360) 207-5490 email@example.com*** Thank you Aniello! It was a pleasure to take care of your shipping needs. I am glad we were able to get this done for less than a flat-rate carrier service. I will be waiting to hear from you again so I can help with your next vehicle. -Chell [ view ]|
|7/23/2014 2:33:00 PM|
| Early Delivery|
|The car arrived 3-4 days early which presented a small problem on the delivery end. The driver waited until it was possible to drop the car off. Julie was excellent throughout the entire day. She helped to coordinate everything and was there to an... [ More ]|
|JULIE JOHNSTON 602-428-6878 JulieJ@AutoShippingGroup.com Vicki it was a pleasure working with you and getting your son's vehicle across the country. Thank you for the kind words and I look forward to working with you again in the future if the need arises. My best to you and your family. Sincerely, Julie [ view ]|
| Lance Staab 360-940-7941 |
|Excellent service. Lance is very nice and kind. I need to ship my 2 cars from PA to WA ASAP. As I left my cars at my friends' house. He found a driver for me on next day and pickup one day early. It took only 7 days to deliver my 2 cars to my door. T... [ More ]|
|Lance Staab 360-940-7941 firstname.lastname@example.org
Jihua, thank you so much for the great review. It was a great pleasure in assisting you in your transport. I am glad I was able to accommodate you. Thanks again Lance [ view ]|
| Jeff Vigue|
|Jeff was very professional and readily answered all my questions on moving my daughters car from California to Alabama. a few days prior to the scheduled pickup he contacted me to let me know the tentative schedule and that I could expect a call from... [ More ]|
|5 STAR SERVICE FROM JEFF - 360-853-2829, email@example.com, CALL OR EMAIL JEFF TODAY FOR A FREE QUOTE! Thanks for the review Bruce and congratulations again on your daughter's wedding. [ view ]|
|7/22/2014 9:41:00 PM|
| Jeremee Tyler 360-853-2828|
|Car was picked up on time and delivered sooner than I expected . Jeremy was professional and responded to all of my emails quickly . [ View ]|
|Jeremee M. Tyler - 1 (360) 853.2828 - E-Mail: Jeremee@AutoShippinggroup.Com
Keara, thank you very much for your kind review! I appreciate you taking the time to type this up for me. And I am all the more appreciative of you expressing your satisfaction with our services. If ever you need our assistance again, please feel free to reach out to me. Take care Keara, enjoy life at your new College!! -J.T. [ view ]|
| Bad Experience|
|I had a truck shipped from VA to CA, and had the worst experience with Auto shipping group and the driver that they found to carry my truck.
Cost was 1K more than what was quoted, and pick up ended up being 7 days after my wife and I flew to the de... [ More ]|
|KIMBERLY@AUTOSHIPPINGGROUP.COM 360-853-2814 CALL OR EMAIL ME ANYTIME FOR FREE QUOTE! I HAVE BEEN WITH THE COMPANY FOR 7 YEARS!
I am sorry that you feel that our services were not 5 star worthy.
You placed your order on the 2nd of June, your vehicle was picked up the 18th of June. So yes it did take us longer than the average of 1-10 business days to find a carrier. You were provided a quote to ship your vehicle, not a locked in rate as is always explained when you placed your order.
The drivers have the right to ask to meet you somewhere if they feel that your pick up or delivery location are safe, that is in our terms and conditions which you signed. I have copies of every email that you and I shared so to say there was no communication is actually a slap in the face to me, and I have put them below so people can see that I was in communication with you. I kept you informed every step of the way of what way going on. I again am sorry that you do not feel that I provided 5 star customer service, by my emails beg to differ that I did everything that I could.
KimberlyF at 06/06/2014 02:19 PM:
Hi Adam, Just wanted to let you know that I am still looking for a carrier for pick up next week. As soon as I hear anything I will let you know.
KimberlyF at 06/10/2014 09:48 AM:
Dispatch has gotten really aggressive with calling trucks. They are calling everyone they can think of, and we are trying to find out why we are having difficulty.. whether its the locations or pricing. As soon as I know anything I will let you know.
KimberlyF at 06/10/2014 09:47 AM:
Kimberly, Thank you for the update. Now that we are about mid day Tuesday in Northern VA I am a little concerned that the truck will not be picked up by Friday. As mentioned on our phone conversation, my wife leaves for the airport at 4:30 am Saturday morning. Do we have any level of comfort that the pick up will take place this week? If not should I be trying to contact other carriers?
KimberlyF at 06/12/2014 08:36 AM:
Yes we are scrambling to try to find someone. I have been working on it every day. I sent you an email on Tuesday, did you not get it? Thank you Kimberly Freiley General Manager/Offshore Specialist Auto Shipping Group 360-853-2814 Direct Dial 360-853-2814 Monday to Friday 6-3 pm Pacific time
KimberlyF at 06/12/2014 11:13 AM:
As I stated on Tuesday, dispatch is doing everything they can. Any other company you book with will be doing the same thing on the same national freight board. The more companies you book with the less likely the car will be assigned to a truck. I do not see you on the freight board with any other company right now. It's not the question was avoided, our dispatch team is working on it. I am heading to lunch but I will check in with you when I get back to see if dispatch has had any luck while I am away. Thank you Kimberly Freiley General Manager/Offshore Specialist Auto Shipping Group 360-853-2814 Direct Dial 360-853-2814 Monday to Friday 6-3 pm Pacific time
KimberlyF at 06/16/2014 01:32 PM:
Hi Kimberly, I have recieved a quote from another carrier, but I still do not want The Auto Shipping Group to stop trying to find a carrier.
KimberlyF at 06/16/2014 06:11 AM:
Adam, Dispatch didnt find a carrier over the weekend either. Are we still working together or did you make other arrangements?
[ view ]|
| Chell Hart - 360-207-5490|
|Chell was professional and truthful. I would definitely use their service again. On a scale of 1-5 1 = Not Satsified to 5 = Very Satisfied. Over all rating "5". [ View ]|
|CHELL HART ***(360) 207-5490*** Thank you, Reuben, for the nice review. I will most definitely take a rating of "5". Please remember me to your friends and family if you know of any shipping needs! -Chell [ view ]|
| shipping cars in general|
|It is always a new experience each time you ship a car - first you are bombarded with tons if emails and phone callls -then you try to find the most reasonable quote - then you wait and the price gets higher - then you finally get picked up - pure ... [ More ]|
|Randy Chavez...360-853-2823...firstname.lastname@example.org...Hi Marie, thanks for the review..although I would be more than glad to help you ship again, here's to me also hoping you won't have to ship for a while!..have a great rest of summer. [ view ]|
| Alexandra Nelson, 360-853-2844|
|Auto Shipping Group did a excellent job shipping my vehicle from Michigan to Wyoming. The pick up was prompt on the given date and delivery happend sooner than the estimated delivery dates given to me.
Alexandra Nelson was extremely professional and... [ More ]|
|**Alexandra Nelson, (360)email@example.com
Thank you for taking the time to fill out a review for me, I do appreciate it very much. It was a pleasure working with you and I'm glad everything went according to plan, if not even better. I do look forward to helping you transport another one of your vehicles in the future as well! :-) [ view ]|
|7/22/2014 12:19:00 PM|
| BEST CUSTOMER SERVICE!!!!|
|Tige was such a great help in helping me move across the country as I prepare for medical school. He was very easy to talk to and willing to answer all of my questions. Definitely eased my mind during this huge transition. [ View ]|
|TIGE YEARGIN 602.428.6882 TIGE@AUTOSHIPPINGGROUP.COM Thank you for allowing me to move your vehicle. We strive to make each move as smooth as possible. If the need arises please do not hesitate to call on me again. Tige [ view ]|
|7/22/2014 12:17:00 PM|
| Auto Shipping Group|
|Lance was extremely professional and helpful from start to finish. No silly sales games or repeat calls/emails to harass. The carrier that turned up was also top notch, professional and very meticulous. I was shipping an Aston Martin DBS so im ext... [ More ]|
|Lance Staab 360-940-7941 firstname.lastname@example.org
Antony, thank you so much for the vote of confidence. I really appreciate you taking the time to write me a review. It was a pleasure assisting you with transporting your Aston. Again, thank you so much and looking forward to helping you again [ view ]|
|7/22/2014 8:09:00 AM|
| Excellent customer service!|
|My experience was great. Chell Hart was extremely thorough and gave me all of the information I needed. I only gave her a few days notice and she came through for us. The driver met us on schedule and all went very smoothly. We will certainly recomme... [ More ]|
|CHELL HART ***(360) 207-5490*** Thank you so Much Julie! I was stressing the short notice for a minute, but you were on a good route and the right carrier was in the right place at the right time, Right? lol. I am tickled to hear that you will recommend me to all of your friends! [ view ]|
|7/21/2014 11:21:00 PM|
| Excellant Experience!|
|The Auto Shipping Group and the Carrier iCar did a great job transporting my car. I started with Chris from Roadrunner transportation company. A few days after signing the agreement Road runner called me stating that the last person gave me a price... [ More ]|
|Sue Garrison for 5 star service. 360-483-4348 email@example.com Thanks tons Mark for the fab review! So glad I could help where the other guy failed. That is the difference between an honest and experienced company opposed to low-ballers who do not come through. You were super to work with too! [ view ]|
| Review of Auto Shipping Group and Martha Castillo|
|My account executive was Martha Castillo. The experience was great, Martha was in constant communication with me and she helped me every step of the way. The car even arrived early which was spectacular! There were valuables in the vehicle that arriv... [ More ]|
|MARTHA CASTILLO 360-853-2831 Call for a free quote! Thank you so much for the great review! We go above and beyond for our customers and that is just how it should be. Thank you for allowing us to serve you… take care:) [ view ]|
|7/21/2014 6:49:00 PM|
| Car Shipping |
|I'm currently in the process of getting sent overseas and I can't say that I'm disappointed in Auto Shipping Group. What I can say though is, that Renee Janisch was amazing throughout the entire process of helping me find a carrier to ship my vehicle... [ More ]|
|Renee Janisch/360-207-5509 Auto Shipping Group
Christopher-What a wonderful review. Thank you very much! I appreciate so very much the review that you left for me. What a pleasure it was to work with you. I can't thank you enough for all you do! Safe travels AND return. Keeping you and your team in our thoughts as you are away. If you need anything, please do not hesitate to call. Thank you, again. [ view ]|
|7/21/2014 6:25:00 PM|
| Good experience|
|This was my first time transporting a car and also the first car purchase "sight unseen" (just looked at photos on the web and did a Carfax report).
Rene was quick to call me and get things rolling. ASG's pricing was competitively price... [ More ]|
|Renee Janisch/Auto Shipping Group 360-207-5509
Bob, thank you so much! It was my pleasure to work for you & with you. I'm so pleased that your vehicle is all that you wanted it to be. Fantastic news. Please send pic's so I can put up on my wall that I've started. Thank you, again. Renee [ view ]|
| Excellent experience - Call Stephanie Hamilton 360-853-2803 |
|This was our first time transporting a vehicle across the country. We did a lot of research and were still overwhelmed with how the process really worked and how to select the correct transport company. Our first "ah-ha" was that you need t... [ More ]|
|***STEPHANIE HAMILTON 360-853-2803 ***5 STAR SERVICE****Mr. Rapp, Thank you for the fabulous 5 star review. It was a pleasure assisting you with your auto transport. I look forward to shipping your vehicle back. I am happy to hear the process was painless for you, that is my first goal. Take Care! [ view ]|
| Stephanie Hamilton 360-853-2803|
|Stephanie was very helpful and carried thru on what she promised.
the price was reasonable and the driver was courteous [ View ]|
|****STEPHANIE HAMILTON ****firstname.lastname@example.org****5 STAR SERVICE*** Bill, Thank you for your Awesome 5 star review. I enjoyed assisting you with your auto relocation. Feel free to contact me again should this need arises in the future. Take care! [ view ]|
|7/21/2014 2:09:00 PM|
| No Nonsense...Reliable and Trustworthy|
|Billie Pace separated herself from the crowd of other brokers I was referred to and she explained the process from top to bottom for me. I had shipped a car before but her knowledge and willingness to share it with me made me choose these guys over ... [ More ]|
|Billie Pace 360-853-2827 Billiep@AutoShippingGroup.Com
It was my pleasure working with you on your transport. You and Esther are amazing people and I look forward to working with you again in the future if the need arises. Thank you for using Auto Shipping Group and my services.
Billie [ view ]|
|7/21/2014 1:11:00 PM|
| Nice Job|
|First time shipping a car and had a lot of questions. Auto Shipping Group was informative about the timing and process and how the market dictates the price. No deposit was required and billing was accurate and timely. Car arrived early and in sam... [ More ]|
|Mandi Willoughby....765-230-5986...email@example.com [ view ]|
|7/21/2014 8:22:00 AM|
| Satisfied customer...|
|I chose to contact Julie Johnston at Auto Shipping Group after much research along with a recommendation from my friend who used them and was very satisfied. Julie was my contact person throughout the process, she was extremely knowledgeable, profes... [ More ]|
|JULIE JOHNSTON 602-428-6878 JulieJ@AutoShippingGroup.com Pam I am so happy that your daughter has her vehicle and I wish her the very best out here!! I look forward to working with you again in the future if the need arises. My best to you all and thank you for choosing Auto Shipping Group and my services for your transport. Best Regards, Julie [ view ]|
| Shipping our |
|This is the first time we have had need to ship a car. We were gifting our '75 Corvette to our son and we needed a shipper that would take good care of our treasured car. Julie was extremely helpful in describing the process and explaining the pricin... [ More ]|
|JULIE JOHNSTON 602-428-6878 JulieJ@AutoShippingGroup.Com
Morris and Alice, It was my pleasure working with you on your transport. I was happy to be involved in your passing of your treasure car to your son and I wish you all the very best. I look forward to working with you again in the future if the need arises. Thank you for using Auto Shipping Group and my services. Sincerely, Julie [ view ]|
| Great Customer Service|
|This is my second time shipping with the company and I have shipped a total of three cars. The customer service was great and the cars arrived as promised, in good care, and EARLY! The rate was fair with no hidden costs! [ View ]|
|Sue Garrison for 5 star service. 360-483-4348 firstname.lastname@example.org Thanks again Tiffany for being so great to work with and for the very nice review. Always a pleasure working with you! [ view ]|
| Chell Hart ~ Auto Shipping Direct|
|Chell turned what could've been a very stressful transport into a stress free experience. Dealing with two people with extremely busy/hectic schedules~ she was able to facilitate a seamless successful transport. Complete and thorough communication th... [ More ]|
|CHELL HART ***(360) 207-5490*** Thank you Stephanie!!! It was so much fun taking care of this transport! I could NOT believe how everything fell apart and then fell back together in an even better way! (I still blame your willingness to communicate with me and your family on an almost daily basis.) I’m so glad we were able to get this done for you! Remember me to your friends and family! [ view ]|
| late delivery, lack of notification |
|There was a delay due to a mechanical breakdown. However, no one called me to keep me informed of the issues. I called on the day delivery was to be only to find out it wouldn't be there until the next Monday or Tuesday. It actually arrived on Wed... [ More ]|
|Matt Peterson *****email@example.com ***** 360 207 5535
Edward, I sent the carrier info and docusign instructions the day the order was dispatched. I have it in my sent box for June 26th. Also in the order notes there is confirmation that you spoke with my rep Stephanie about the carrier breaking down and needing to move all vehicles to a new trailer. We were told by OK Auto that the vehicles would arrive early the week of the 14th-16th. We were simply relaying information we were told by OK Auto. They didnt end up delivering your car until Wednesday night the 16th of July. We spoke multiple times about the delay and I felt like you had a grasp on why. I dont think its fair to say I didnt communicate or "thought" I send you an email that I clearly have evidence of sending, really unbecoming considering the way you spoke to me on the phone that Wednesday, the day of delivery. Cant thank you for this review because its insincere. [ view ]|
| Cassie Sawyer|
|It was the second time that I used Auto Shipping Group. I used Magic Carpet in 2012 and I was very satisfied making business with them. Cassie Sawyer was very professional, supportive and consistently calling me and giving me update of my order unti... [ More ]|
|Cassie 360-853-2825 cassie@autoshipping group.com
Jesse, you were wonderful to work with. Always understanding, and very even tempered. With your high stress profession, I really don't know how you do it.
Cassie [ view ]|
| On time and very helpful|
|We did have a snaffoo in the beginning with the first shipper, but when we finally changed to the next shipper, my car went out in a timely manner. [ View ]|
|Renee Janisch 360-207-5509 Renee@Autoshippinggroup.com
Jaffar-thank you for your review. I am sorry that you do not feel like you have received 5 star service. We did switch carriers due to the mechanical failure of the first assigned. Unforeseen circumstances beyond my control. However, it was my sincere pleasure to work with and for you. [ view ]|
|7/19/2014 1:26:00 PM|
| Yes I got my cars but it wasn't an easy process!|
|I'm not sure where things went wrong so I'll just review by giving a timeline of what happened. On May 9th I booked with Lance to move my SUV from NC to CA for $1200 the first week of June. Towards the end of May, before our cross country move, we w... [ More ]|
|Lance Staab 360-940-7941. firstname.lastname@example.org
Haly, I am so sorry for your troubles with the carrier, I try to do my best to make everything go smoothly on my end. Sometimes certain carriers fail to know the importance of communication. I want to thank you for your comments. [ view ]|
|7/18/2014 11:31:00 PM|
| Shipping Sprinter Cargo Van w/ Refrigeration unit|
|Overall had a great experience. It took longer to find a shipper than both I and Matt, the Auto Shipping Group rep, would have liked I think. Almost had a truck about a week after posting, but fell through, and we had to short term rent a van waiting... [ More ]|
|Matt Peterson *****email@example.com***** 360 207 5535
Thanks Chris, I appreciate you taking the time to write up a review for my services. Yes, what a tough shipment that sprinter van was. Very big, very long, and simply wouldnt fit on my car haulers. I was happy that we were able to find a drive away service for you because it honestly saved you some cash. I was totally unaware of the COD situation and I apologize for the confusion. Regardless it looks like the van made it in good shape and everything was alright with the shipment, glad to hear it.Thanks again. [ view ]|
| NY-NJ to CA SUV move|
|I found them over internet while researching various options for shipping my car.
I received 7-8 qoutes with in 30 mins, i picked them up because of some reviews that were positive.
The move was during busiest moving month of the year (end of jun... [ More ]|
|BREANNA***Breanna@autoshippinggroup.com***@360-853-2820 Prashant, Thank you for the review! I was unaware of the pick up location change but all an alll I am very glad your vehicle was picked up on time and delivered early. If you need shipment again please do not hesitate to call. Thanks Breanna [ view ]|
|7/18/2014 5:33:00 PM|
| Chell Hart 360 207 5490|
|Ford Motor did a study why people go from one dealership to another, and the findings were to find someone they like, not price.
Chell Hart brings instant rapport to the conversation, and is a friend helping to you solve your problem. Chell explai... [ More ]|
|CHELL HART ***(360) 207-5490*** firstname.lastname@example.org Thank you, thank you, thank you, ET! I try my hardest to always remember that my job is to help someone through the often stressful process of shipping their vehicles. It was fun working with you, ET. I really appreciate the nice words! -Chell [ view ]|
|Was very happy to hear from driver earlier then we expected Very nice driver took care bringing truck off trailer. Will definitely use service again [ View ]|
|JULIE JOHNSTON 602-428-6878 JulieJ@AutoShippingGroup.com. Jennifer it was a pleasure working with you on your transport. If the need arises again in the future I'm just a phone call away. I wish you the very best in your new city. Best Regards, Julie [ view ]|
| Overall great experience with the service|
|To be honest and serve the purpose of review site,I need to clarify that I am putting up this review because, the shipping company is offering an incentive where my expenses could be repaid based on a lucky draw if I post a review.
However, the r... [ More ]|
|Lance Staab 360-940-7941 email@example.com
Hi Dipen, I appreciate your honesty and review about my service, Thank you so much. I am glad that I was transport your vehicle safely and on time. Thank you again
[ view ]|
|7/18/2014 10:41:00 AM|
| Excellent service |
|I originally chose this shipping group because of the up front honesty of randy Chavez. He told me my rate may change and gave me an honest bid for what the market shipping rate was. Despite having some confusion from the shipping company that was ... [ More ]|
|***Randy@AutoShippingGroup.com***360-853-2823***Hey Mike, thanks for the awesome review and it's refreshing to hear you understand all the complexities of shipping a vehicle! It was a pleasure to serve you sir-take care! [ view ]|
|This was my first auto shipping experience and I was expecting a landmine of obstacles. I chose Auto Shipping Group. Inc because of the reviews and experiences by others. My contact throughout the project was Ms. Glory Wilson. She led me confidentl... [ More ]|
|Glory Wilson (602) 428-6880 *****Glory@AutoShippingGroup.com***** CALL FOR 5 STAR SERVICE***** George, thank you so much for asking me to help you ship your vehicle to your son. You were more than a pleasure to work with and I truly appreciate that. Should you need to ship a vehicle in the future, please let me know and I will be happy to help. Thanks again George, have a fabulous day! :) [ view ]|
| Tige Yeargin Auto Shipping Group|
|I was never quoted $1,650. The first ASG quote I received via e-mail was for $1,425 ($225 for the broker and $1,200 for the carrier). However, when I spoke with Tige a few minutes later, he said that the ASG quote (generated by a computer) was too ... [ More ]|
|Thank you for your feedback. I will research where the breakdown happened. Tige [ view ]|
| Cross-Country Move|
|I called the AutoShipping Group after another auto company left me out to dry with 5 days left until I moved to cross country to California. With limited time, Jeff Vigue was able to set me up a Carrier within the first two days of me contacting him... [ More ]|
|5 STAR SERVICE FROM JEFF - 360-853-2829, firstname.lastname@example.org CALL OR EMAIL JEFF TODAY FOR A FREE QUOTE! Whether you're shipping across country or just across town, Jeff can assist you with professional, courteous service!! [ view ]|
|Mathew was quick to respond to calls and emails and conducted business in a professional manner.
All my questions and concerns were answered honestly and dealt with in an expedient manner. [ View ]|
|Matt Peterson *****email@example.com***** 360 207 5535
Thanks Gary. I appreciate you taking the time to write a review for my services. Your particular haul went very smoothly and we had no issues finding a carrier on that route for the quoted rate. As you were trading cars with another client there were certainly a lot of logistic hurdles we needed to navigate, but in the end everything went great. Thanks again for the order. [ view ]|
|7/17/2014 3:24:00 PM|
| Magic Carpet and Stefanie are GREAT. |
|Stefanie Hamilton was great in the service she provided. I utilized her to help ship two of my vehicles from New York to Arizona in March and June. She was friendly and prompt and provided great service. Additionally, I used Magic Carpet Auto Transpo... [ More ]|
|***STEPHANIE HAMILTONfirstname.lastname@example.org***5 STAR SERVICE*****Nazemuddin, Thank you for the fabulous review. It was a pleasure assisting you with your auto relocation once again. I look forward to you calling me again if this need arises in the future. Take Care! :) [ view ]|
|Very nice and seem to really wanted to help me. Tried very hard but is a tough place to ship. Gave me a understanding on how it should go. My only other thought would be that maybe try something other than central dispatch. like calling transport tha... [ More ]|
|MALIA 360-853-2806 SIX YEARS EXPERIENCE WITH MY COMPANY, AVAILABLE FOR EVENING AND WEEKEND QUOTES. Michael, thank you for the nice review, I am sorry we were not able to take care of this transport to meet your time frames. My team of very experienced dispatchers are the best you can get, and they do call out on carriers daily, we just had no one on that route with space available during that time. We really appreciate your feedback, Michael, and I did enjoy working with you. Malia@autoshippinggroup.com [ view ]|
| excellent service|
|they informed me with all bids they had coming in, negotiated to get me the lowest price with all carriers. gave multiple number for carrier and information. was given another representative who called me when my first one went on vacation and inform... [ More ]|
|Matthew Peterson *****email@example.com ***** 360 207 5535
Thanks for the review Chris. It was a pleasure working with you as well, I always like seeing the process go as smoothly as yours did. We had you posted for a few days got some offers and were able to pick the best one. Thanks again. [ view ]|
|7/17/2014 1:38:00 PM|
| Everything went smoothly|
|I have had no problems at all during the transport of my car from PA to TX.
The carrier got the car on time and delivered it as promised.
They were almost always accessible via phone and transparent during the process.
Would recommend and use it... [ More ]|
|Matt Peterson *****firstname.lastname@example.org***** 360 207 5535
Thanks Burak, I very much appreciate you taking the time to write up a review for my services. Communication is key when shipping your vehicle across the country and I am always happy to work with someone as attentive and understanding as you. The process went over smoothly and that's a testament to the method here at ASG. Thanks again for the review. [ view ]|
| Car Transport|
|This was my first experience with having to transport a vehicle where I had to do the search, decision, and payment. I was impressed with the details and openness provided in my conversations with Martha Castillo. She was very thorough in explaining ... [ More ]|
|MARTHA CASTILLO 360-853-2831 Call for a free quote! Thank you so much for the review and what a great one! We try to be as professional and informative as we possibly can be. This ensures customers know what to expect when it comes to shipping their car. We strive to go above and beyond for our customers but that is just how every customer should be treated no matter how hard this job may be! Thank you for allowing us to serve you… take care :) [ view ]|
|7/17/2014 12:02:00 AM|
|Great communication in all aspects of the transaction. Would definitely recommend her to anyone looking to ship a vehicle. [ View ]|
|MALIA 360-853-2806 OVER SIX YEARS WITH MY COMPANY, AVAILABLE FOR WEEKEND AND EVENING QUOTES. Just wanted to thank you for taking the time to post a nice review of my services, and happy to see you had a great experience with me....looks like I have another very satisfied customer. Malia@autoshippiggroup.com [ view ]|
| Alexandra Nelson, 360-853-2844|
|Alexandra was very patient and thorough with the whole process.
She worked with me and helped me getting the best deal and I would definitely recommend this company to anyone else who's looking for an auto carrier service! [ View ]|
|**Alexandra Nelson, (360)email@example.com
Thank you so much for taking the time to fill out a review for me, I do appreciate it very much. It was a pleasure working with you and I'm glad everything worked out as planned, if not better!! When you're looking to ship again, I hope you will let us have the chance again to ship another one of your vehicles. Remember, you do get a return customer discount as well! :-) [ view ]|
|7/16/2014 10:33:00 PM|
|Initially, I was quoted $1000 by the broker. Apparently, no carrier wanted to pick up the job for that cost but I was told that a carrier would do the job for $1050. At that point, I had no other options,so I agreed to the increase over the quoted pr... [ More ]|
First we would like to say you had a bad experience and we apologize. However, you have the details a little mixed. up. Your original quote was for $1180, which we have record of because I was the one who placed the order for you on Malia's behalf. You wanted to try for 1000 which we agreed to do with the knowledge that the carriers could counter offer your price because you were trying for $180 less than we were quoting you. Malia who has been with this company over six years found you a carrier $1000! So she saved you money. She also did not charge you our full fee of $250, but only charged you $200 to help keep the cost at $1000 instead of $1050 that the carrier actually wanted.
Your order was placed on the 13th of June with the first available date of June 19 we had it picked up the 21st which is 2 days after you were available. Our terms state 1-10 business days to find a carrier. Your vehicle was delivered 10 days later which is the estimate when its coast to coast. So the carrier was well with in the time frame as DOT allows.
As for the carrier: Dates are estimates. They have their own schedule and we cannot control their schedules. We agree that they should not have told you one day and then it happened to be the next day, however your dates are just estimates. I am going to reference some of our terms and conditions below to remind you of these facts. There is also something in our terms about the carrier that if the cannot get in to your residential area because they do not think it is safe for his truck or the other vehicles on his truck, he will ask to meet with in a 5 mile radius of either the pick up or delivery location.
Again we are sorry for your miserable experience. Here are the TERMS and CONDITIONS, in case you did not read them before you signed our contract.
1. Auto Shipping Group Inc. agrees to have vehicle(s) described on quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 10 business days.
4. Auto Shipping Group Inc. hereby notifies shipper that their vehicle will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the consignee from making a reasonable effort to meet the truck at a suitable location. In order to fully deliver your vehicle you must be willing to travel up to 5 miles from the designated pickup or delivery point.
6. Auto Shipping Group Inc. does not guarantee transport by any specific driver/carrier.
17. By submitting your order online, Auto Shipping Group Inc. understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on Auto Shipping Group Inc. web site. By sending a faxed check to Auto Shipping Group Inc. OR by giving your Credit Card information to Paypal OR one of our representatives to book your order with us, you are agreeing to all of these Terms & Conditions.
19. Due to the instability of the current price of diesel fuel, there may be a price increase to your original quote. Auto Shipping Group Inc. will contact you first to advise you of the increased cost. Choosing this option will ensure your vehicle will be transported in a timely manner. However, you will always have the option to continue looking for a carrier at the original quoted price with the understanding that it will most likely take longer than originally anticipated. You do have the option to cancel your order without cost or obligation. You are being provided a estimated cost to ship your vehicle.
[ view ]|
|7/16/2014 9:14:00 PM|
| Auto transport|
|Glory at Auto Shipping Group was so helpful and knowledgeable...after I called ASG I didn't even make any more calls to compare. She really knows her stuff and can explain it clearly to a "novice shipper."
I was shocked when the day afte... [ More ]|
|Glory Wilson (602) 428-6880 *****Glory@AutoShippingGroup.com*****PLEASE CALL FOR 5 STAR SERVICE***** J, Thank you so much for entrusting me to move your vehicle. You were such a pleasure to work with and it was extremely helpful that you listened to me explain the shipping process and fully understood how things worked. Should you ever need my help again in the future, please don't hesitate to call. Thank you again J and have a fabulous day! [ view ]|
|7/16/2014 8:51:00 PM|
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