Auto Cars Transportation  | |
| Location: | 144 NE 1st Avenue
Hallandale, FL 33009 |
| Phone Number: | 954-417-7887 |
| Secondary Phone Number: | 954-744-8755 |
| Website: | http://www.autocarstransportation.com |
| Email: | info@autocarstransportation.com |
| Time On Site: | 2 Year(s), 4 Month(s). Since 10/1/2009 1:28:00 PM | | FMCSA Licensing: | MC-676056 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All USA Moving Services | | | | | We at Auto Cars Transportation, take every measure to protect you and your car. We are a fully licensed and bonded car transport business that takes pride in our quality of customer care. Our type of service is a simple one that continues to create a multitude of satisfied customers worldwide.
We offer professional transportation at affordable rates as well as:
Transportation of Anything with Wheels
Service in 48 States
Experienced Vehicle Relocation Expert
Door to Door Service with Insurance
On-time Delivery
Very Competitive Prices
Excellent Customer Service
Vehicle Tracking Services
Expedited Service
Detailed Quoting
Payment Options
Open/Enclosed Carriers
Prompt Service
Multi Car Discounts.
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Have your own experience with Auto Cars Transportation to share? Click Here to add a review. Overall Rating (Last Two Years*):  
53 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Auto Cars Transportation reports that they have an average of 8000 customers per year. Currently, this site has 34 reviews posted by individual customers for the past 365 days. So approximately 0.43% of Auto Cars Transportation customers have posted a review.
This means that 99.58% percent of their customer’s opinions are not represented on this site. |
| NEVER USE THIS COMPANY<<<< | | I placed my order with them on December 14, 2011, they took my deposit and so I waited. Two weeks go by and no call, so I call them. First person I talk to, a guy in customer service, tells me he will check with dispatch and call me back. Guess wh... [ More ] |
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| Never Happened | | They were very nice when they wanted my business. But after we scheduled the pick up all I got was the run around and lies. For two days nobody answered there phone. Then when they did they were going to run across the street to dispatch and then cal... [ More ] |
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| Bad service, dishonest, crooks | | I contracted to have Auto Cars Transportation move my car from Virginia to California. They quoted me $995 and told me it would be no problem to get the car out there. I gave them over two weeks to set it up. The time came to have the car picked up a... [ More ] |
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| Shysters!!!!!DO NOT USE THIS COMPANY | | I had contacted this company 12/8/2011 to have my vehicles transported from ny to colorado. starting the 20th of dec. Evertime i called they said that they were working on it and that my vehicles would be picked up. I have got nothing but a run aroun... [ More ] |
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| really bad company | | After the representive Cari Castellanos withdrawed $195 from my account, nobody contact me anymore. The car seller and i has been waiting for many days,but no one pick up the car. They dont provide any driver information to me. i tried many times, bu... [ More ] |
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| Honesty is not their best policy | | I called this company 3 times to confirm that the total cost was going to be $895 which was quoted me via email and over the phone. And what happend? The driver calls me to let me know he's almost here and suddenly the price has changed. I was ve... [ More ] | | Hi Benjamin we tried to make you happy. Your vehicle was in an OUT OF THE WAY LOCATION. The notes on your account said you needed delivery by 9/18 or you would have to rent a car. We dispatch 24/7 and after hours a carrier who happened to be nearby offered to move your car for $50 more than our estimate. Based on that our dispatcher assigned the carrier. The carrier was instructed to, and did, call you BEFORE PICK UP and made you the offer WHICH YOU AGREED TO. You were not forced. It was an option to HELP YOU. You could have told him no and waited for another carrier. Nearly all other brokers only dispatch during business hours. With most other brokers you would never have even had this option. Most people would have THANKED US for finding a solution for them. But you chose to write a negative review. We have written on this site before if you are going to or from an out of the way location it is UNREALISTIC to think a car carrier goes there every day. [ view ] |
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| Terrible Service/Dishonest | | I WOULD NOT RECOMMEND USING THIS COMPANY....They reel you in with false promises, then once they get you to secure a deposit you begin to see the "REAL" company and its worth. The dispatcher/customer service rep was rude and clearly makes s... [ More ] | | Hi Dana, you were so completely out of control that your husband called us and made us promise to only speak to him about the transport. We would disagree with your perception of reality. We did our best trying to move your car on the busiest week of the year. We assigned a carrier but you were not able to hook up with him so we assigned another and another but you guys canceled before he could pick up. There is no pleasing some people, although Heaven knows we tried! [ view ] |
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| **Beware** FRAUD 100% liars and thieves | | I will try to keep this short...Promised one price...I agree and give CC info after they tell me they have a drive lined up who is on his way to pick up my car. They call back an hour later saying they want $200 more. I say no thank you. They make no... [ More ] | | Mitche Bhandari, We NEVER EVER told you we have a driver who is on his way before we have even booked your reservation! All we did was offer you the OPTION of an expedited driver who could pick up within 2 hours for an extra price. We would have moved your vehicle at the quoted price at the regular time except you canceled! Do you not understand that when you give a company your credit card and security code that they charge it then and there? We NEVER lied to you. You don't understand when something is clearly explained to you. We never forged anything! We wrote, not signed, your name on paperwork sent to them so they would know which person it was. [ view ] |
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| Greedyl crooks | | At the beginning od July, 2011, I contracted them to ship my Harley motorcycle from Oregon to Louisiana for $695.00 and gave them a $195.00 deposit and electronically "signed" their agreement. After 3 weeks, I called them and was told that ... [ More ] | | Karl Poley, it was YOU who drove the price of your transport up by hiring two brokers! We HAD to post your job at a price higher than the other company you hired so that WE could get a driver. Let this be a lesson to all readers. ONLY BOOK WITH ONE BROKER. If you book with two or more brokers you are screwing yourself over! [ view ] |
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| Thank You | | Hi Tom,
Just a note to let you know that my Honda Fit was delivered an hour ago. I wanted to let you know how much I appreciated the overall TNT service transporting my Honda Fit from Nevada to Illinois. Bob, the designated driver kept me informe... [ More ] |
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| Possible rip off in progress... I will post the outcome | | I MAY be in the process of being screwed out of $600 by Auto Cars Transport. If they do the right thing and find a shipper, I will post that outcome and revoke this review. So far.. here is the scenario:
Carol quotes the shipment for 4 cars from... [ More ] | | Ed, first of all we NEVER said no one will take the job for the quoted rate. We said no one had yet. What everyone reading this NEEDS TO UNDERSTAND is that every company you speak to is a broker. We all ESTIMATE the rate a carrier will accept. Then if you book with that company they seek a carrier for the job. We do an above average job at estimating the going rate. However no one is perfect. Just as the price of a stock or future can change in a day, the going rate to move a vehicle can also change in a day. What you should be wary of is any company that tells you otherwise. [ view ] |
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| Fraudulently charged my Visa Card and never provided Service | | Auto Cars Transportation is a bunch of professional thugs. First they quote a price and send the work order enticing you to believe they will pick you the car at the said price. Once you give the Credit Card and it is charged, they will never pick up... [ More ] | | Yusuf, you canceled on the morning of your scheduled pick up date. You were frantic a carrier hadn't been assigned yet. We DEFINTIELY would have moved your vehicle at the rate you were quoted if you had given us a couple days. We even offered you an expedited carrier who would have picked up that day! Your car was on THE CANADA BORDER. There is not a carrier leaving from there every day. You had unrealistic expectations. Any broker would have disapointed you! [ view ] |
|  | | Yusuf Arif | | 8/10/2011 9:00:00 AM |
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| A Horrible company for business | | They under bid to get you into a scam for rising the cost. you are locked in the deposit because it is non refundable. The pickup dates were never met. Drivers were dispatched at rates I never agreed to. I agreed to 895 then added 200 increase it... [ More ] | | Victor McGee, what you are saying is simply untrue! You would have had the same result with any broker you booked with because THE CARRIERS raised their rates on this route. No broker could have predicted it. We simply did our job by finding you a carrier and offering you their rate. You did not have to take it. And we spoke to you daily in a very professional manner. [ view ] |
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| Manipulative Thieves | | Auto Cars Transportations is one of the worst companies I have ever had to deal with in every aspect of a business. I spoke with Carol in the sales department on July 12. After asking many questions and her reassurances for a smooth experience, I c... [ More ] | | Dear Ms. Thompson, anyone who takes the time to read your review will clearly see you have some deep seeded problems that have nothing to do with the service you got from our company. You canceled on your pick up day. We were not even late. We offered you one solution that was $25 more because you seemed FRANTIC. We would have moved your vehicle at the rate you booked at but you canceled before we could. We wish you the best. [ view ] |
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| Never Shipped | | Was told by Chalean that my vehicle would ship in a week, Spoke to Tom in customer service, after waiting over a week that my vehicle would ship when they could get a truck to pick it up, one month later vehicle was still sitting, upped the price I w... [ More ] | | Hi Annette, You were not shipping a car, you were shipping an OVERSIZED Dually truck. No broker could have moved it sooner. If you had not canceled with us then WE would have assigned the same carrier for the same price. YOU chose to cancel with us. [ view ] |
| | | Annette | | 7/11/2011 11:34:00 AM |
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| Do Not Use This Company! | | I attempted to use this company for transporting three vehicles recently. I chose the company and paid them a deposit of $450.00 about mid May in good faith, with the pick-up date scheduled for June 2, 2011. On the day of the scheduled pick-up, I c... [ More ] | | Hi Anthony, First, YOU changed your original pick up date because on the day we were supposed to pick up one of your vehicles was not ready and was still in the repair shop. Second, your vehicles were going to WYOMING. What readers should take away from your experience is that if someone is going to an out of the way place there is not a carrier leaving every day. You were impatient and would not wait until the next carrier and you canceled on us. [ view ] |
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| Great company to transport my poor mini cooper | | Simple love this company! Last summer, I drove up with my mini cooper to California for a vacation. While I was in highway I-5 in Los Angeles, some nasty driver turn to my lane without any signal and bang on my mini! The side bumper and partial engi... [ More ] | | What Shanna is trying to say by saying "Damaged: Yes" was that her Mini was already damaged when we picked it up. I assure you, we did not cause any more damage to her car. Thank you for the great review, Shanna! [ view ] |
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| 2nd time is the charm! | |
I had booked a different car shipping company (Reliable) 5 weeks ago and could not get in touch with anyone at the company the week prior to my earliest date of pickup. No carriers contacted me even 2 days after my earliest pickup date, and at th... [ More ] |
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| Excellent job from start to finish | | I got a great deal on a car from ebay and I just did not have the time, equipment or help to get it to my location. After researching companies and reviews I chose Auto Cars Transportation for the job.
The transaction was excellent. My car arrived... [ More ] |
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| Pick up never happened.. | | I'm not happy with this company at all.. I should have read the reviews before going with it. Please do not fall for the low cost - it'll give you nothing but headache, like we have now. The delivery they promised never happened and they don't... [ More ] |
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| Response to Tom | | "Hi Brent, the bottom line is if you had booked with another broker you would have had the exact same result. We put it in writing, and you signed that you understood, that the car carrier can not legally or safely fit on every street and you ma... [ More ] |
| | | Brent | | 6/27/2011 11:01:00 PM |
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| So rude I had to laugh | | Claire was very kind. She had called to tell me they had a great new quote for me (orig $1095). I could SWEAR she said $895. I called her back to ask questions, but she was on maternity leave and I got Jeff instead. Here's our conversation:
Me: ... [ More ] |
| | | Hilary | | 6/14/2011 11:38:00 AM |
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| Extremely Rude and Unprofessional | | We set up transportation well in advance, were promised a date for my car to be picked up and the day came and went with no pick up. When we called, they were rude and unprofessional. When I contacted the representative, Jeff Jennings, he didn't know... [ More ] |
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| charge me $195.00 | | THEY NEVER GOT ME A TRANSPORTER SO I DROVE BUT THEY STILL CHARGED ME 195 when i called them they said they didn't know me so where the money they keep lying stay awayyyyyyy [ View ] |
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| transporting car from OR to Ca | | I went on line to get a quote to ship a sports car from Portland OR to Carlsbad califorina.I must have had 35 quotes and 25 phone quotes.I found the best price and contacted `Amercan car transpertation` Michael`He took care of me in a very professi... [ More ] |
|  | | mickey pleasant | | 5/18/2011 9:13:00 AM |
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| Beware!! | | My experience with this company actually started off very well. A guy named Chael played the part of a very knowledgable person, confident in his companies ability to deliver on everything that is outlined in their initial, massive, generic quote ema... [ More ] | | Hi Michael Owens, You have an oversized (7 feet tall) pick up truck. Readers should understand when you have a specialized vehicle that will not fit on most car carriers you need to be FLEXIBLE on your pick up time. It is unrealistic to expect pick up on a dime, even when you book in advance. We spoke with you every day you called. It is not shady to tell you we have not assigned the driver yet, it is HONEST. You wanted to be guaranteed the driver was assigned and would pick up on a dime with no possibility for errors. That is unrealistic. We were one day late when you canceled. Once you verbally told us you wanted a refund we composed our response and immediately replied. This gave you an opportunity to change your mind before you made other arrangements. Would you rather we waited a day to reply? There was no pleasing you, although we tried our hardest. [ view ] |
| | | Mike | | 5/18/2011 12:18:00 AM |
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| Very Dishonest and Rude | | I was quoted a $695 pick up and delivery price, and was informed there would be no hidden charges or price changes, "the price is the price" I was told. The salesman said just put $195 down, and we will assign a driver who will contact you... [ More ] | | Hi Leslie Porter, you tried to trick the transport truck driver in to inspecting the car you bought sight unseen for free and if it was not as the seller described you wanted him to not pick up the car. That is not his job. He is a car transporter, not your free inspection service! The vehicle you bought had too many dents and dings to mark off on the condition report. You want to blame us, him, every body but yourself for buying a lemon. I think people who read this will see through you. You are the dishonest one! [ view ] |
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| HORRIBLE | | This is the WORST company that I have ever dealt with. I'm a Logistics Manager for a large factory, so i work with many shipping companies. I know that auto shipping is alot different then freight, but customer service and honesty should not differ... [ More ] | | Hi Seth, you exaggerate! We did NOT raise the price several times. We simply gave you an option for an expedited pick up (that driver wanted extra $ for faster service). You did not allow us enough time to get a carrier at the rock bottom price you wanted to pay. We only stopped trying for you when you canceled. [ view ] |
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| The Worst of the Worst ...... Avoid at all possible | | Where to start,
Well the lady named Claire made promises neither she, or others could ever it seems make.
Simple truth goes a long way, but not for this crew.
Claire will "Sugar Coat" you with the honey, and the like but never deli... [ More ] | | Hi Ron, your destination was very out of the way (on the Canada border). We were honest with you when we told you it would take a little time before the next carrier was going all the way up there. So you switched brokers and ended up being put on the same truck we would have put you on. It was your decision to forfeit your deposit because of your impatience. We were always honest with you the whole time. [ view ] |
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| CAUTION | | I originally signed a contract to have my vehicle shipped with an estimated delivery date of March 13, 2011.
I did not hear back from sales person for several days (past the original pick up date) at which time he informed me they were having proble... [ More ] | | Hi Juan, Not True. NO WHERE do we promise delivery dates on the agreement! No company does. We are sorry for the unavoidable delays but all readers should be aware that delays can happen with any company. It is crazy to think some companies have delays but other companies never have delays. Here is another tip for readers: Always call Customer Service after you have set up an order as the rep who takes orders cannot help with status information. [ view ] |
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| Scammers and Liers.. BEWARE!!! | | EXCERPT FROM THE BBB COMPLAINT:
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On 3 January I contacted Auto Cars Transportation (Reggie) regarding a vehicle shipment from Colorado to Mississippi. Reggie told me that upon placing my order, my vehicle would be picked up ... [ More ] | | Hi Richie, We are very sorry the delays the great blizzards of 2011 caused. The fact is you would have had the delays with any company. Readers need to understand this. No carrier driver is going to drive in dangerous snow/ice. There was a miscommunication between the dispatcher and Avi and we apologize you were given incorrect information. But the end result was the same. Weather delays happen with any company. [ view ] |
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| Excellent SERVICES | | My reps name was Claire and was answered all my questions to ship my Camry, my car was picked up and delivered on time, I will be using this company again. [ View ] |
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| RIP OFF!!! DO NOT USE THIS COMPANY | | If your are interested in a transportation service do NOT repeat DO NOT use this one. They are very unprofessional and lack a sense of customer service. My car was suppose to be picked up on the 16 of february and never got picked up. This rude suppo... [ More ] | | Hi Jamia, I want to apologize for any perceived rudeness. That employee was doing double duty and in fact did not have the necessary time to spend with customer’s concerns. We have rectified that situation and again apologize. [ view ] |
| | | Jamia Malone | | 3/2/2011 8:30:00 PM |
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| NEVER AGAIN!! PLEASE SAVE YOUR MONEY! | | Folks, Never do a mistake of going with this cheaters. They DO NOT KNOW there is a word called HONESTY exists in english. I will never suggest this LOOTERS anyone. Stay FAR AWAY from them.
Here is the story. I booked car to be picked up by next da... [ More ] | | I regret that the the customer attempts to discredit and harm our company in any way, the customer turned in the past to the credit card company and couldn't receive refunds, the customer also contact the BBB and the same reasons declined, so the last place he tries bands us is the current site ... We regret that .... Customer breached the agreement with us and therefore not entitled to refund [ view ] |
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| Misinformation and Unkept Commitments | | This order was misshandled and poorly communicated from the start. I was originally told that the car would be picked up on Thursday 1/20, that day came and went with now communication from a driver despite the assurance from dispatch that I would be... [ More ] | | Hi Adam, what readers need to take from your review is that no matter what broker they use to get a carrier delays can happen. When the carrier does not call you, a broker does not have a special number to reach them on. You would have had the same result no matter which broker arranged the carrier. We only use carriers with good feedback from other brokers. Delays like this rarely happen, but can happen no matter which broker you use. [ view ] |
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| When it comes to getting a service we have expectations ... | | When it comes getting a service we have expectations ... Indeed Auto Cars Transportation company has got my confidence and has answered all my expectations of a fair and reasonable price, and pick-up and delivery schedules ... I know that most of peo... [ More ] |
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| WISH WE WOULD HAVE KNOWN... | | My greatest regret is not having known about this website sooner, or I would have checked the reviews out and based on the overall poor rating Auto Cars Transportation gets; I would have made the wise decision to not contract them for the transportat... [ More ] |
| | | S&M | | 12/29/2010 12:24:00 PM |
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| Do Not Use These Guys | | I contracted to have a vehicle transported a month in advance and then found it difficult to reach them when the pick-up date arrived and once the date passed they wouldn't return my calls or explain why they would not be able to pick up the car even... [ More ] |
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| www.autocarstransportation.com | | www.autocarstransportation.com was very accomadating to my needs and made it simple for me to get my car where I needed it on time. I would definetly recommend there business to others [ View ] |
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| Thank you from Satisfied Customer! | | I decided to respond in an article since Usually people do not bother themselves to drop a line or writing an article, even if they receive the best services ever ... This is a hassle I can understand ...
So ... If a small percentage of individua... [ More ] |
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| Thanks.... | | Most people only leave bad reviews so I just wanted to make sure that my Great experience was added.
Thanks to all of you keep up the good work!!!!!!!! [ View ] |
| | | sisse | | 11/7/2010 1:27:00 AM |
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| THANK YOU | | to Avi and Auto Cars Transportation staff,
thank you for all your professional help it has been a pleasure working with you and your company.
Karin. [ View ] |
| | | karin benyamin | | 10/4/2010 10:59:00 PM |
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| Do your homework before selecting a transporter | | Avi was great. These guys aren't the cheapest, but paying a little more is worth the peace of mind. Advise that you insist on talking with recent clients, these review sites are full of bogus reviews written by competitors, flakes, and ex-employees... [ More ] | | Thank you very much for your review, Finally someone tells the truth about the site, I hope that site owner will not going to censor this article, all that was said it right, except that we charge " a little expensive" ...definitely not ... We charge the real price in the market .. Sometimes is significantly cheaper than other companies, you are invited to try... I promise you that the price would not harm the excellent service that we're providing. Call us today at 954-744-8755 for a free quote. [ view ] |
| | | Kent | | 9/27/2010 11:53:00 AM |
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| NEVER NEVER USE THEM | | TRUST ME..SAVE YOUR MONEY..THEY ARE CROOKS, STOLE MY DEPOSIT THEN KEEP HANGING UP EVERY TIME I CALL. OWNER SAID HE WILL NOT PAY ME BACK, USE A TRUST WORTHY COMPANY, IF SOMTHING IS TO CHEAP, THERE MIGHT BE A REASON... [ View ] | | This person's personality should be examined by professional human behavior research scientist. Customer bothers us in purpose. Customer requirements were very weird and not reasonable at all. Despite we have assigned him a driver for a price determined and in accordance with the agreement.
This site is only for customers how ant to complain and does not reflect the reality or the correct company's reputation. When a customer is happy with the service they received mostly there is no chance that he’s going to write any review and will not bother himself to write anything on this site.
This is a private website which trying to reach some traffic and make money for advertizing!
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| Cheaters ,why no one till complaint to Police? | | I one company gave quote of $400 but they pick the car with in 1 to 10 days ,and then this crook Reggie called me and told that he charge $425 but assure that car will be picked up on the day i requested. So I paid 175 as advance to him and i told ... [ More ] | | This site is only for customers how ant to complain and does not reflect the reality or the correct company's reputation. When a customer is happy with the service they received mostly there is no chance that he’s going to write any review and will not bother himself to write anything on this site.
This is a private website which trying to reach some traffic and make money for advertizing!
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| Ripoff | | If you like losing your money and dealing with foreigners call Auto Car Transport. Sure they gave me a good quote and took my credit card and charged it, but then could not find a driver. Try to call them and you will get your call cut off while on... [ More ] | | The schedule for pick-up on the Order was 09/09/2010. And we got him a driver on 09/10/2010 ... What's wrong with this person ... Is this effect of the accident he was involved in it ... or just a damaged personality???... List of our satisfied customer will be available as request.
If we knew that we have contact with a liar Customer, We were not dealing with him in advance!!! The Customer contacts us after his vehicle was involved in a traffic accident, with the crushed front and locked wheel. Customer told in advance that it would take us 1-4 business days in order to assign him a driver. Despite what is said, the client called us several times every day to ask about the status of his order.
The sales rep. and the dispatch were in contact with the customer several times. And each time was told that we’re working to assign him a driver.
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| CROOKS! | | They are crooks. We paid them to have a vehicle shipped from one state to the other... but they never showed up to pick up the vehicle!
After calling and trying to get a hold of a live person... their response was "Sorry for the inconvenianc... [ More ] | | David doesn’t tell the truth on purpose to cause harm to our company and we reserve our right to legal action to sue him for defamation and causing intentional damage.
I never spoke with David until after receiving the email telling lies and slanders.
All our conversations was with David's sister, whose name is on the Order, the last call was to inform her that we have a driver for her.
As per our agreement, if a customer wants to cancel his order in accordance with the terms of the agreement, he should send the request via email and we'll refund the money as agree.
Request to cancel the Order of service came to us via email after the driver was assigned and the customer claimed that he found another company which they’re willing to pick-up his vehicle at the same day and deliver it to the destination within three days. The distance from Pick-up to Delivery is 2150 Miles and can’t be delivered waiting 3 days.
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| Took my deposit and called 11 days late. | | I was assigned a representative that promised to pick up my cars on a specific date. She said she needed a $350.00 deposit which I gave them. She promised me I would get back my deposit if I she couldn't get me a driver as scheduled. She told me sh... [ More ] | | Yes, we admit that sometimes it would take more than usual to assign a driver from many of reasons, but, the facts speak for themselves, with thousands of our satisfied customers. We can prove our ability at all times. The customer has the right to cancel his order by sending us an email informing about this. This Customer was never sending us any cancellation email or told us to stop assigned him a driver, and only after we have assigned him a driver he informed us that he does not want our services anymore. Unfortunately, the cancellation was contrary to our agreement and the customer is not eligible for refund. [ view ] |
| | | Larry | | 6/14/2010 6:11:00 PM |
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| beyond poor service | | I would like to inform anyone who reads this to NEVER even think of using this company. I needed to ship my 1976 VW van from Seattle to PA. I moved back to the east coast to help my elderly grandmother remain in her home. Avi promised a driver a w... [ More ] | | Unfortunately we are witness to another fact of the price that each of us have to pay for the modernization and lack of control in what was being said and written by people on the internet and everyone is entitled to express his personal opinion can do it easily even if they are not accurate and can cause damage without fear, aiming there is no such thing as Internet police.
Unfortunately I had to respond to this article to protect our reputation and multitude of our satisfied customers:
Compared with what was said by the customer on the article, we have full documentation recording and backup for all the facts and what was said by us and the customer. Including copies of emails correspondence with the customer and emails that can easily contradict the words was told by the customer on his article.
Customer decided to use the irrelevant reason for his leaving Seattle as a promotion to strengthen the inaccuracy facts and his lies that were said in deliberately to harm our good reputation.
All that was said by us was sent to the customer via email and the customer was agree to the terms and conditioned of our agreement and was approved by his signature!
Our local Phone number appears on any document that we’re sending to our customers, as well as our direct telephone number which is appears on the phone’s screen when we call to the customer, so there is no reason to look for our phone number online.
It is true that we have decided to cut off the toll free number in order to reduce operating costs and offer customers attractive and competitive prices and in accordance with the economic situation in the U.S. in general.
There are numbers of alternative phone numbers appearing on each of our documents that we’re sending to the customer every day and it’s easy to reach us at any time.
Email sent to the customer before the decision to go with us, the customer was asked specifically what the height of the vehicle is. And the customer said I am sure it is less than 6.5 ft. as I can clear parking garages with no problem.
Also on a phone call with the customer before assigning him a driver I asked him once again what is the height of the vehicle aimed at the driver asked me to do so before agreeing to pick-up this van and I was told by the customer as it was mentioned above by e-mail and she was convinced that the vehicle is not taller than 6 ft.
On May 5, 2010 We assigned her a driver which was agree to pick-up her vehicle in a condition that the vehicle is not higher than 6’ and we sent her an email to confirm the pick-up day includes the driver's name and his phone number.
On a responding email that was sent to us by the customer on Saturday, May 08, 2010 2:32 PM, Stated explicitly that The driver called me immediately after my phone call with Avi to ask me the height of my vehicle, and let me know he would be picking up my van in Seattle this weekend.
After reviewing that information received by the customer, the driver decided to cancel this pick-up and the problematic transport.
Notwithstanding the above, we decided to look for a driver who will agree to move the vehicle as it is, at a reasonable price. And a week later we called again to inform the customer that we have another driver for him, but the customer refused to talk to us at this time. And decided to contact the credit card company to dispute this transaction and ask for charge back.
After reviewing all the facts through the credit card company and presenting documents that was certifying the authenticity of what we say here, the credit card company has decided not to accept the claims of the customer.
All I have left to assume is the customer’s anger comes from hurt feeling of losing his case; and its stems from the desire to damage our good reputation in any possible way.
At this time we don’t want to take legal action for this customer, but we reserve the right to continue to do so if the customer will keep throwing mud on our good reputation.
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| | | Kelly | | 6/11/2010 6:08:00 PM |
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| Transport with the Lowest Prices | | I was very happy with the service I received. I called a Thursday and my vehicle was picked up Tuesday of the following week, I had full communication with my driver and he delivered it very quickly. I was very skeptical at first to deal with anyon... [ More ] | | It is always good to receive compliments from a satisfied customer, and we thank you very much for taking the time to drop us those lines, your review is very important to us and we would like to thank you for that too. It was pleasure working with you; we appreciate your business, and wishing you all the best. We look forward to serving you again in every time you need our services. [ view ] |
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Valley Solutions, Inc.