American Auto Relocation Pros. 
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86 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
American Auto Relocation Pros. reports that they have an average of 3000 customers per year. Currently, this site has 52 reviews posted by individual customers for the past 365 days. So approximately 1.73% of American Auto Relocation Pros. customers have posted a review.
This means that 98.27% percent of their customer’s opinions are not represented on this site. |
| car transport | | A overall great experience, no problems a Great Company with super service.
Thanks again
Mike [ View ] |
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| auto transport | | I relocated a historic 1964 Studebaker Avanti R2 from Florida to N.J. The contact staff from the office were articulate and polite. The driver was especially respecful of the car and appreciated its age. I was impressed with the strap down ties and n... [ More ] |
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| Professinal & Reliable, Really helped us out | | WE had gone with another company with over a 2 month early reservation. They required a deposit. They had poor customer service and then failed to pick-up our car at the gauranteed time. This left my wife and two infants across the country without... [ More ] |
|  | | Chris | | 8/2/2008 12:01:00 PM |
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| Most Miserable Experience Ever | | As a college student going home for the summer, I needed my car shipped from my school in California to my home in New Jersey. I needed it picked up by a specific date since I had a flight home and would not be available to hand the keys over. Sinc... [ More ] | | Holy Moly!! This girl was a NIGHTMARE! If this had happened to anyone else, I would probably laugh, but alas it happened to me. We scheduled a shipment, booked a truck, and I thought that would be that. What I did not expect was a call from this girl... [ More ] |
|  | | Ali Fox | | 8/1/2008 7:38:00 PM |
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| Complete scam! Do NOT use this company! | | I read some of the reviews on this site, but still signed a contract with American Auto Relocation Professionals, Inc. despite my better judgment. After experiencing firsthand what most people complained of, I realized that the majority of the 5-sta... [ More ] | | Such vitriol is what I am getting used to from this site. It seems that it is a beacon for the angry people in the world who have little basis in reality.
For example, here are the facts in this case:
She booked an order with an estimated ship date... [ More ] |
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| 2002 Mazda 626 | | From the first contact with A.A.R.P.(not the senior citizen organization), I felt that I would be treated right. Dianne took my information like a professional, asking very specific questions that made me feel she was going to find the right mode of ... [ More ] |
| | | Larry | | 7/29/2008 9:19:00 PM |
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| NIGHTMARE | | It boggles my mind to think that people have had amazingly good experiences with this company after the nightmare that we've been through. Similar to other posts, everyone was great and helpful until our deposit was payed (it was charged twice) ... [ More ] | | We did apologize to this customer, but they admitted to not reading their contract.
They set up an estimated ship date.
We had a truck assigned to pick up within their contract 7 to 10 day window.
They cancelled well within that window.
So where ... [ More ] |
| | | Eric | | 7/25/2008 10:26:00 PM |
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| Beware, don't deliver | | Contracted with this company to pick up a truck, pay them the deposit on time, they promised to pick up the truck the very next day, never pick up the truck they provided me with wrong phone number of the driver that wa suppose to pick up the truck,... [ More ] |
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| AAR | | The problem we had was lack of accountability and responsibility on Diane's part. She is in charge of the Customer Service (ext 2). I received quotes from many different auto shippers, some for less and some for more. I contacted AAR and at fir... [ More ] |
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| Poor Service, inaccurate pick up date, lack of response | | Company said they would pick up within a 3 day window of 77/17-7/19, next thing you know I am getting a scheduled pick up date email saying it would be 7/21. I called repeatedly and sent emails and received no response. Not a good experience. The ... [ More ] | | Really!?! WE SHIPPED THIS CAR ON TIME! It was delivered ON TIME! I don't get it. I really do not understand people any more. What more could she want? [ view ] |
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| From Boston to northern Virginia | | WARNING! Although written in the contract, it is not verbally explained that during the summer months cancellations of drivers often take place. One has to be flexible with the date of pick-up. I scheduled my car to be picked up on the 28th of June b... [ More ] | | We tried to pick this car up twice, but she had left the car with her sister who barely spoke english. When we finally got it loaded we had it delivered within 2 days.
There was a fuel surcharge, as I explain to all my clients. The fiel went up al... [ More ] |
| | | disappointed customer | | 7/12/2008 9:16:00 AM |
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| Absolutly Impressed. | | Having had items shipped in the past through other unnamed companies, I have found myself having a hard time trusting shippers. This company has absolutely amazed me with their professionalism and customer courtesy. This company has gone out of their... [ More ] |
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| Excellent Customer Service | | Being able to reach someone online was a life saver! I always hate having to call a number and punch through codes to get to a person so a live-chat option for me is always a plus! The staff was friendly and professional. We are a military family and... [ More ] |
| | | Martha | | 7/11/2008 1:09:00 PM |
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| Caravan from Texas to New York. | | This was the easiest on-line retail experience I have ever had. Their "Live Chat" feature is fantastic. What a brilliant way to do business for someone who is in front of their computer all day. I was able to access a live person (Dianne... [ More ] |
| | | Dan R. | | 7/11/2008 10:33:00 AM |
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| Never Use This Company!!!!!!!!!!!!!!!!!!!!!!!!!! | | I have a summer internship with General Motors and need a car for transportation from work to home. I searched the internet for companies that would give me a good price. Well that is when I felt that AARP had good services. I had been talking to ... [ More ] |
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| Warning Never Use This Company!!!!!! | | Our experience with American Auto Relocators was far less than satisfactory. Marked mostly by less than full disclosure about “guaranteed” (or even approximate) pick up and delivery dates, to discourteous replies to follow up questions a... [ More ] |
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| What a rip off | | Booked my move about 14 days in advance. I told them i needed it picked up no later than june 22. They told me that was "NO PROBLEM" I called them on wed june 18 to see when it was going to get picked up and they said that they would call... [ More ] |
| | | ryan ligotti | | 7/9/2008 1:05:00 PM |
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| Ford Ranger Truck | | Recently I had the need to ship my Ford Ranger truck to my son in Florida. After contacting sever al different auto hauling companies I chose Auto Relocators due to their price and availability. After speaking to a spokeswoman on the matter I decid... [ More ] |
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| Would Highly Recommend!!!! | | When I finally decided to ship my car, I was inundated with offers from many companies. The range of quotes, long contracts and the different fees for different dates was really daunting and made me want to reconsider. I also realized that with mos... [ More ] |
| | | Ji Yi | | 6/25/2008 9:04:00 PM |
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| Poor business!! | |
This company is terrible. I have used plenty of companies before but this one is the worst!! Not only was my truck never picked up they charged my deposit to my account and never bothered to call me!!
Absolutely the worst!! Stay away!
My... [ More ] |
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| Worst customer service ever | | I have to correct my previous review, this is a real company. And they might be able to get your vehicle to you, however they won't return your phone calls, and if you do get them on the phone they will hang up on you. They did get my car deliv... [ More ] | | We shipped this vehicle just as the customer ordered. He brokered with so many people that I think he forgot who he spoke to and when. We have repeatedly asked he take down this review, and have the paperwork to show when he booked, the rate he agree... [ More ] |
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| great service! | | i had my car shipped from new jersey to texas last oct 2007. the pickup date was the exact date they told me they would pick the car up and the guy called me 2 days before to remind me that he was going to pick up my car. it arrived in texas the day ... [ More ] |
| | | rache | | 6/17/2008 12:22:00 AM |
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| AUTO RELOCATION | | THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD WITH AUTO MOVERS. MEAN, RUDE, AND ARROGANT ARE ONLY A FEW OF THE ADJECTIVES I CAN USE TO DISCRIBE MY EXPERIENCE WITH THIS TERRIBLE COMPANY. FORTUNALLY I WAS SMART ENOUGH TO HIRE ANOTHER COMPANY AFTER TH... [ More ] | | This customer had an order booked for a FL to RI shipment for 6/2. We called her on 6/1 to set up a time and she informed me that she decided to cancel her order because I could not give her an EXACT time of pick up a week PRIOR to shipping. I explai... [ More ] |
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| Car is safely in my garage | | I was worried after reading the reviews on this site, but they lived up to there end of the bargain and got my car here in a timely manner. And, it was cheap cheap cheap. All of the other companies wanted $800 and up. Got this one done for $700 (more... [ More ] |
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| Rip-off | | Initially, Diane was very helpful and answered all my questions. I immediately explained that I was relying on a friend to assist with pickup since I would already be gone. She assured me that there would be appropriate contact from AARP prior to p... [ More ] | | The information that the customer is not telling you is that he changed his pick up date multiple times. We had already sent two truckers to pick up and the car was not ready. After those trucks, we had no one for another two weeks, but we scheduled ... [ More ] |
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| GREAT SERVICE!! Go beyond expectations | | Dianne is a very helpful, efficient and friendly person! There were some issues due to the person who had sold the car to me and American Auto Relocators did a MAXIMUM of efforts to solve all of these! Moreover, they fixes EARLY pick-up AND EARLY dro... [ More ] |
| | | Frank Francois | | 5/19/2008 3:19:00 PM |
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| SCAM!!! DONT USE!!! | | Car should have been picked up on the 12th of May but never was. Every time I called them they always said the truck should be their sometime today because it is in North Carolina. Then the truck had problems and they assigned me to another truck whi... [ More ] | | Mr. Mizzell has some obvious and easily proven lies in his review. He signed a contract for a pick-up date of the 13th, not the 12th. He called on the 12th, upset that his car was not picked up, we explained that the truck was not scheduled until the... [ More ] |
| | | G. Mizzell | | 5/19/2008 1:59:00 PM |
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| Yet Another Warning to Servicemembers | | 38 days for my vehicle so be shipped across the country. Here is the story as a warning to other consumers, especially fellow military members who move often and do not have the time/and the money to be involved in a situation like this. Like a few o... [ More ] | | I have to say that I am truly upset and dissapointed about this review. Please look at this from my point, while I completely agree that you have every right to be upset, I do not believe that it should be with me. I booked your order with a company,... [ More ] |
| | | Chris | | 4/21/2008 6:04:00 PM |
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| Car transport | | Sir's Just wanted to let you know what a Great job you did with the transport of my daughters car to California. The price was as quoted. There were no hidden costs or fee's.The driver arrived when Dianne said he would and he walked me throug... [ More ] |
| | | Steve | | 4/18/2008 5:05:00 PM |
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| NEVER AGAIN ! | | After reading the reviews of others, I DON'T feel bad about posting this!
As the others, I see a trend here. They Dianne is nice up front but boy once they have you that's when the trouble starts. I called on the 4th or 5th of March and sign... [ More ] | | After speaking to the person who left this review, she has since changed her mind and agreed that she included falsehoods. We have the taped and transcribed conversations with the customer admissions. This review should be expunged from all records. [ view ] |
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| Do Not Deal With This Company | | I spoke to Dianne on a Tuesday and she told me there is a space on a truck that is leaving on thursday and she can reserve a spot for extra $75 for expedited services. So she added that to my original quote that I received from her. She sant me the... [ More ] | | IMPORTANT INFO ON THIS REVIEW! This entire review is fraudulent. Below are
actual transcripts from the customer & broker. Due to the rules of this
site, this review can only be removed by the customer, however, legal action
is pending again... [ More ] |
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| AARP | | WE HAVE USED AMERICAN AUTO RELOCATION PROFESSIONALS NUMEROUS TIMES IN THE LAST ONE TO TWO YEARS. IT IS ALWAYS A PLEASURE TO DEAL WITH THEM. THE TRUCKERS THEMSELVES ARE NOT ALWAYS PUNCTUAL, WHICH IS NOT AARP FAULT. THE LAST TIME THE TRUCKER WAS TOT... [ More ] |
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| Excellent service | | I called america auto relocation there was no wait time rep picked up the phone instantly.
She gave me the quote arranged everything car was picked up the next day which is rare thing nowadays. Diane my representative she was great. I am recommendi... [ More ] |
| | | Gurgen | | 2/14/2008 1:11:00 PM |
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| the fast and the furious | | This was great service. The car was collected when promised and delivered on time. Price was right in line with what I would expect to pay and was quoted by others. My questions were answered promptly and efficiently and I had no qualms about doing b... [ More ] |
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| Auto relocation | | This was our first time using a car transport company & was very concerned as our car is new. We need not of had any questions at all. Right from the initial phone call to gather information, to the pick up at our home, to the delivery in Flori... [ More ] |
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| Shipping of 2002 Jeep Liberty | | Everything went well except the shipping company that took the vehicle from Hawaii to California was not open on Saturday as stated by the transporter. Two three hour trips had to be made to the other side of the island to ship the vehicle back to th... [ More ] |
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| EXCELLENT SERVICE | | This was my first time I had to have my car transported. The people at
American Auto Relocation Professionals were very friendly and prompt.
They found a driver very quickly. The driver was very accommodating to
my busy schedule. Dianne had exp... [ More ] |
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| Would not use again | | At first Diane was nice as can be. Diane might of been having a few bad days or it was the wrong time of the month but she became very rude. Saying that I wasn't listening and treated me like a child. I told her the trucking company was not being... [ More ] |
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| Worst Experience Ever! | | Customers of any company or business should always be guaranteed their service, yet this company makes you pay more for it. At first, we didn't have the guaranteed service, but had to get it after they were late, and we had to drive it to atlanta... [ More ] |
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| PRESENT | | I had to tranport a vehicle for my boss to his daughter for her BIG birthday. Dianne assured me that the car would be delivered on her big day and it was!!!!! From the reviews I see this could have turned out to be a nightmare.
I understand tha... [ More ] |
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| **WARNING- SCAM** Military Customers Beware!! | | **Warning-SCAM** Fellow members of the United States Armed Forces beware!
I am an Officer in the United States Navy. I just returned stateside from nearly two years of duty abroad in support of the OIF/OEF/GWOT, including time at sea during heav... [ More ] |
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| Unsatisfactory Customer Service..The Truth! | | I picked AARP to transport my car from Attleboro, MA to Upatoi, GA on 12-14-2007 which was the same day $150 came out of my account for the deposit. The owner/manager/sales representative Diane emailed my us the contract and I signed it and faxed it... [ More ] |
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| Car transport | | I was in dier need to get my car from Texas to Virginia. I had plained on driving it myself when I caught phumonia. After getting some price quotes of the net and reading the reviews I desided to go with American Auto Relocation. This was a first ... [ More ] |
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| VERY POOR SERVICE AND NO RESPONCE TO CONTACTS | | AFTER TRYING REPEATLY TRYING TO GET THESE PEOPLE TO RESPOND TO CALLS AND EMAILS I WOULD CALL AND THEY WERE rude rude rude not only to me but when the man i bought the car from call they were rude to him also the way i know this is because he said ... [ More ] |
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| dishonest behavior, IMO | | AVOID at all costs!! Gave us bogus trucker phone#'s twice, who never answered our calls. Said our vehicle was to be picked up the next week, only to find (from other shippers) that our vehicle was still on the "Board". Hung up when we a... [ More ] |
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| Worst Cusomer Service Ever Experienced!!!!!!!!!! | | They were sweet as can be and assured me picked up October 15th and someone would call 24 hours ahead. Then we signed the contract and gave the 150.00 deposit and the nightmare began. We called over a two week period to be talked rudely to and to b... [ More ] | | Another case of an unhappy customer who has decided to try to punish us by telling lies!! We had a problem with the truck that this was assigned to, he was running late and the customer was unhappy. Then, we get a letter from the customers credit car... [ More ] |
| | | Debi | | 12/13/2007 3:49:00 PM |
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| Shipping Service | | We needed to ship our car from NY to FL. American Auto Relocation
Professionals picked our car up exactly as promised and had it at its
destination within two days! The price was reasonable and we couldn't
have been more happy given some of t... [ More ] |
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| Never use these people | | For 3 weeks I've had an order in to have a truck moved to our new duty station, and it all started out great, I was able to talk to someone when i called, then when it came time to pick up my vehicle, no call, no email, no one would answer the ph... [ More ] |
| | | sarah | | 12/1/2007 10:52:00 AM |
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| I would use AARP again | | I'm very happy with the delivery of my 89' Cadillac. Dianne was VERY nice and always helpful in any conversations with me. Joe, the coolest truck driver ever, gave me his personal cell phone # and always answered if I had questions. All Dea... [ More ] |
| | | Jon Kempf | | 11/8/2007 9:15:00 AM |
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| 100% Professional | | Thank you all the help with getting my car transported from Mass to Georgia. Seth, the driver, was nothing short of a professional and I enjoyed working with him. He was very courteous and on time with both the pickup and delivery. I highly recomm... [ More ] |
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