American Auto Relocation Professionals 
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Have your own experience with American Auto Relocation Professionals to share? Click Here to add a review. Overall Rating:  
61 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
American Auto Relocation Professionals reports that they have an average of 3000 customers per year. Currently, this site has 41 reviews posted by individual customers for the past 365 days. So approximately 1.37% of American Auto Relocation Professionals customers have posted a review.
This means that 98.63% percent of their customer’s opinions are not represented on this site. |
| Yet Another Warning to Servicemembers | | 38 days for my vehicle so be shipped across the country. Here is the story as a warning to other consumers, especially fellow military members who move often and do not have the time/and the money to be involved in a situation like this. Like a few o... [ More ] | | I have to say that I am truly upset and dissapointed about this review. Please look at this from my point, while I completely agree that you have every right to be upset, I do not believe that it should be with me. I booked your order with a company,... [ More ] |
|  | | Chris | | 4/21/2008 6:04:00 PM |
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| Car transport | | Sir's Just wanted to let you know what a Great job you did with the transport of my daughters car to California. The price was as quoted. There were no hidden costs or fee's.The driver arrived when Dianne said he would and he walked me throug... [ More ] |
|  | | Steve | | 4/18/2008 5:05:00 PM |
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| NEVER AGAIN ! | | After reading the reviews of others, I DON'T feel bad about posting this!
As the others, I see a trend here. They Dianne is nice up front but boy once they have you that's when the trouble starts. I called on the 4th or 5th of March and sign... [ More ] | | After speaking to the person who left this review, she has since changed her mind and agreed that she included falsehoods. We have the taped and transcribed conversations with the customer admissions. This review should be expunged from all records. [ view ] |
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| Do Not Deal With This Company | | I spoke to Dianne on a Tuesday and she told me there is a space on a truck that is leaving on thursday and she can reserve a spot for extra $75 for expedited services. So she added that to my original quote that I received from her. She sant me the... [ More ] | | IMPORTANT INFO ON THIS REVIEW! This entire review is fraudulent. Below are
actual transcripts from the customer & broker. Due to the rules of this
site, this review can only be removed by the customer, however, legal action
is pending again... [ More ] |
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| AARP | | WE HAVE USED AMERICAN AUTO RELOCATION PROFESSIONALS NUMEROUS TIMES IN THE LAST ONE TO TWO YEARS. IT IS ALWAYS A PLEASURE TO DEAL WITH THEM. THE TRUCKERS THEMSELVES ARE NOT ALWAYS PUNCTUAL, WHICH IS NOT AARP FAULT. THE LAST TIME THE TRUCKER WAS TOT... [ More ] |
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| Excellent service | | I called america auto relocation there was no wait time rep picked up the phone instantly.
She gave me the quote arranged everything car was picked up the next day which is rare thing nowadays. Diane my representative she was great. I am recommendi... [ More ] |
| | | Gurgen | | 2/14/2008 1:11:00 PM |
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| the fast and the furious | | This was great service. The car was collected when promised and delivered on time. Price was right in line with what I would expect to pay and was quoted by others. My questions were answered promptly and efficiently and I had no qualms about doing b... [ More ] |
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| Auto relocation | | This was our first time using a car transport company & was very concerned as our car is new. We need not of had any questions at all. Right from the initial phone call to gather information, to the pick up at our home, to the delivery in Flori... [ More ] |
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| Shipping of 2002 Jeep Liberty | | Everything went well except the shipping company that took the vehicle from Hawaii to California was not open on Saturday as stated by the transporter. Two three hour trips had to be made to the other side of the island to ship the vehicle back to th... [ More ] |
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| EXCELLENT SERVICE | | This was my first time I had to have my car transported. The people at
American Auto Relocation Professionals were very friendly and prompt.
They found a driver very quickly. The driver was very accommodating to
my busy schedule. Dianne had exp... [ More ] |
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| Would not use again | | At first Diane was nice as can be. Diane might of been having a few bad days or it was the wrong time of the month but she became very rude. Saying that I wasn't listening and treated me like a child. I told her the trucking company was not being... [ More ] |
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| Worst Experience Ever! | | Customers of any company or business should always be guaranteed their service, yet this company makes you pay more for it. At first, we didn't have the guaranteed service, but had to get it after they were late, and we had to drive it to atlanta... [ More ] |
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| PRESENT | | I had to tranport a vehicle for my boss to his daughter for her BIG birthday. Dianne assured me that the car would be delivered on her big day and it was!!!!! From the reviews I see this could have turned out to be a nightmare.
I understand tha... [ More ] |
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| **WARNING- SCAM** Military Customers Beware!! | | **Warning-SCAM** Fellow members of the United States Armed Forces beware!
I am an Officer in the United States Navy. I just returned stateside from nearly two years of duty abroad in support of the OIF/OEF/GWOT, including time at sea during heav... [ More ] |
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| Unsatisfactory Customer Service..The Truth! | | I picked AARP to transport my car from Attleboro, MA to Upatoi, GA on 12-14-2007 which was the same day $150 came out of my account for the deposit. The owner/manager/sales representative Diane emailed my us the contract and I signed it and faxed it... [ More ] |
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| Car transport | | I was in dier need to get my car from Texas to Virginia. I had plained on driving it myself when I caught phumonia. After getting some price quotes of the net and reading the reviews I desided to go with American Auto Relocation. This was a first ... [ More ] |
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| VERY POOR SERVICE AND NO RESPONCE TO CONTACTS | | AFTER TRYING REPEATLY TRYING TO GET THESE PEOPLE TO RESPOND TO CALLS AND EMAILS I WOULD CALL AND THEY WERE rude rude rude not only to me but when the man i bought the car from call they were rude to him also the way i know this is because he said ... [ More ] |
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| dishonest behavior, IMO | | AVOID at all costs!! Gave us bogus trucker phone#'s twice, who never answered our calls. Said our vehicle was to be picked up the next week, only to find (from other shippers) that our vehicle was still on the "Board". Hung up when we a... [ More ] |
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| Worst Cusomer Service Ever Experienced!!!!!!!!!! | | They were sweet as can be and assured me picked up October 15th and someone would call 24 hours ahead. Then we signed the contract and gave the 150.00 deposit and the nightmare began. We called over a two week period to be talked rudely to and to b... [ More ] | | Another case of an unhappy customer who has decided to try to punish us by telling lies!! We had a problem with the truck that this was assigned to, he was running late and the customer was unhappy. Then, we get a letter from the customers credit car... [ More ] |
| | | Debi | | 12/13/2007 3:49:00 PM |
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| Shipping Service | | We needed to ship our car from NY to FL. American Auto Relocation
Professionals picked our car up exactly as promised and had it at its
destination within two days! The price was reasonable and we couldn't
have been more happy given some of t... [ More ] |
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| Never use these people | | For 3 weeks I've had an order in to have a truck moved to our new duty station, and it all started out great, I was able to talk to someone when i called, then when it came time to pick up my vehicle, no call, no email, no one would answer the ph... [ More ] |
| | | sarah | | 12/1/2007 10:52:00 AM |
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| I would use AARP again | | I'm very happy with the delivery of my 89' Cadillac. Dianne was VERY nice and always helpful in any conversations with me. Joe, the coolest truck driver ever, gave me his personal cell phone # and always answered if I had questions. All Dea... [ More ] |
| | | Jon Kempf | | 11/8/2007 9:15:00 AM |
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| 100% Professional | | Thank you all the help with getting my car transported from Mass to Georgia. Seth, the driver, was nothing short of a professional and I enjoyed working with him. He was very courteous and on time with both the pickup and delivery. I highly recomm... [ More ] |
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| Cross Country Transport | | I called around to a few companies, and then a friend who had her car transported by you recommended the company to me. I'm glad she did! Your price was better than most of the companies I had contacted as well.
My vehicle was picked up from... [ More ] |
| | | Janet | | 10/19/2007 3:53:00 PM |
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| Always recommended.. | | Last time when I had transferred my car from a different service provided I was very unhappy with them to such an extent that relocation meant a dreadful thing to me... but this time thankfully and fortunately i found American Auto Relocation Profess... [ More ] |
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| Cannot be Trusted to Deilver as Agreed | | My situation is very similar to other postings on this web site. I signed a contract with this company and in the contract it stated an estimated pick up date of Sept. 14. 2007 with delivery to me on Sept. 15. As time grew closer I called and talk... [ More ] |
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| Car move | | Very good experience except that pickup date was a week later than promised.
In-transit time was good.
The car was nicely secured on the moving rig.
The driver was very courteous.
No damage was done to the car. [ View ] |
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| Review of Auto Relocation Professionals | | The service was outstanding in every respect. From the first call to
schedule a pick-up, through your driver loading my vehicle, and the
final delivery, the service was professional, courteous, and timely.
Four Stars! I had imagined a much h... [ More ] |
| | | John J. Moffatt | | 8/22/2007 9:23:00 PM |
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| Good service- | | I was impressed with this group from start to finish. Communications were prompt and efficient. Price was very reasonable and clear. The delivery guys were great and the vehicle came in looking like it had just rolled off the floor. I would use t... [ More ] |
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| Bad customer service & a car infested with ants | | I chose their quote because Diane stated that they will call 24 hours in advance and let us know what time they would pick up and drop off the vehicle. The day before pick up, I received an email with the scheduling info that said there would be 5-8... [ More ] | | Unfortunately I believe that this review has more to do with poor service on the part of the trucking company we assigned. This customer booked this order with an estimated pick up date. We arranged to have the car picked up withina 2 to 3 day window... [ More ] |
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| Saved the day !!! | | Diane @ American Auto Relocation Professionals saved me from missing an important deadline on transporting a vehicle.
I had booked with (the lowest bidder) AutoShip USA (aka Nationwide Auto Relocation), (866) 986-7447 - Daniel.
DO NOT DO BUSINESS W... [ More ] |
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| Not recommended | | I had scheduled my car pickup about 3 months in advanced. Up until actual transport, it was alway easy to get a hold of someone from customer service on the phone. My car was tentatively scheduled for pick-up on 14 June. Customer service has infor... [ More ] | | Unfortunately for the customer, the issues with this shipment were on the behalf of the trucking company we hired. This trucker has since been disciplined and is no longer working for our company. Although that does not help the customer now, we woul... [ More ] |
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| FANTASTIC Experience with this Company! | | THE BEST SERVICE! Called American Auto Relocation Professionals and they had an opening the very next day! Although we were not able to have the cars available for pick up that day, they were promptly picked up and begain their safe journey across ... [ More ] |
| | | Derek | | 7/7/2007 12:04:00 AM |
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| BEWARE OF DIANNE | | I contracted with American Auto to relocate my car from California to Texas. I selected them because of the price and definitely got what I paid for....Poor customer service. I've given this whole ordeal a lot of thought and feel the source of ... [ More ] | | Sometimes you just can not please a customer, no matter what you do!! This was booked for a pick up on 6/18. The customer booked this at a discounted rate and chose an estimated pick up date with a 5 to 7 day window, I arranged for a trucker to be th... [ More ] |
| | | R Choe | | 7/3/2007 10:51:00 AM |
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| Excellent service and value. | | By not having a guarnteed pick-up and delivery I did have to wait a few more days but it was worth it! Service was excellent. The carrier Mr. Robert (last name unkown) from Ocala Florida with Little Car Go Carriers was outstanding! Car had no problem... [ More ] |
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| Fair deal | | I bought a car on ebay and needed it shipped. I researched about 10 different companies for price and value and these guys won the contest.
I wanted a door to door service on one truck and I didn't want to wait a month. I could have spent 10... [ More ] |
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| Customers BEWARE!!! | | Wow, where to begin? I called AAR ten days prior to the day I was leaving El Paso to schedule a pickup. Leaving on May 23rd, I thought May 22nd would be a good day. At first, they seemed nice, but I sooned found that I was naive. When the vehicle... [ More ] | | This order is not as complicated as the customer would make it seem. When we book an order we require that a contract be signed and sent back to us before we can ship a vehicle. We emailed this customer daily after they first contacted us to book. Ev... [ More ] |
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| Great service | | Excellent Service...I'd definately use you all again...thank you! Your price beat most of the others and you responded sooner than predicted. The driver was friendly and courteous. There was a slight lack of communication resulting in my makin... [ More ] |
| | | Ginger | | 5/29/2007 3:13:00 PM |
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| Pick up a dropped ball! | | These people really stepped in and picked up the ball for me as I had made araingments with another shipper that stalled me than anounced they were out of business. When I contacted these folks they took over very quickly and handled the delivery to ... [ More ] |
| | | Ron K | | 5/22/2007 4:12:00 PM |
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| Review Narrative | | The transport company was very professional in their dealing(s) with me. I have no complaints. At the point or origin, however, the seller of the vehicle did discuss a better way to tie-down the car. The driver for the transport company was open t... [ More ] |
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| Non Responsive | | If anyone goes thru the trouble of posting a negative review about a company, it means they were very displeased with the service and have reason. I agree with the other negative reviews of AARP. DO NOT BOOK AN AUTO SHIPMENT WITH THIS BROKER! Dian... [ More ] | | I Challenge this customer to TELL THE TRUTH!! This upsets me to no end, this customer has created a fabrication. Here is the truth, and I have ALL THE PAPERWORK TO BACK IT UP, UNLIKE THIS CUSTOMER! She had a booked order for the 18th, she signed a co... [ More ] |
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| No response | | On Monday, April 18, I signed a contract to move an SUV from TX to AL. Dianne said that the pick-up would be Weds or Thurs sure because they had a truck in the area which had to be in AL right away for 2 pick-ups which had to go out immediately. S... [ More ] | | This customer, when they booked, agreed to an estimated pick up date for a lower cost than if they had chosen guaranteed. The order was booked with a 7 day window starting on thursday, I had a truck scheduled to be there on Tuesday, well within the e... [ More ] |
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| Quick, but complicated. | | Took some time to get ahold of the truck driver to find out why it was being picked up and delivered late, but I did get ahold of him eventually. I feel that the responsibility for the lateness fell more on the driver than the company, so I would use... [ More ] |
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| Review of my car transportation... | | Hi,
I am writing to share my experience with shipping my car from California to Wisconsin. I had called up the customer service department to place the order and everything went Ok till that point. I had paid $150 in advance to confirm the ship da... [ More ] |
| | | Kat Nellayappan | | 4/30/2007 9:50:00 PM |
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| Tranport of Vehicle | | American Auto Relocation were very nice and perfessional at all times. although they had a truck break down on them the driver still made it on time and before teh deadline.
Thank you American Auto Relocation,
Sarah T. [ View ] |
| | | Truth Chemical | | 4/30/2007 5:08:00 PM |
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| Excellent | | The service was excellent, will use them again.
The Company contact person kept accurate info. And reported the details as the delivering progressed.
[ View ] |
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| car pick-up | | My car was scheduled to be picked up on 04/18/2007,never happened! Called customer service several times & was told there truck broke down in Memphis .Understandable,but why did they not call to let me know?I was told after numerous calls to them... [ More ] |
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| customer Service | | After I submitted my credit card number so they could take their cut of the transport cost, I was never able to talk with them again. They had promised the driver would be in touch with me, but that never happened and the pickup date came and went w... [ More ] | | This customer posted this review before we even had a chance to ship his car!! Please note that he left our company a negative rating on the 2nd, one day after his estimated pick up date and still well within his 3 to 5 day shipment window. This is c... [ More ] |
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| MILITARY BEWARE STAY AWAY | | Booked online Feb 12 for pick up on Feb 15, also called and faxed paperwork back same day, they were very nice and helpful. Called Feb 14, to confirm p/u, left message, no one called back. On Feb 15, we waited around for the driver to call and let ... [ More ] | | This Customer is DELIBERATELY LIEING!! This was an order booked for p/u on the 15th with a 2 or 3 day window, When we called to set up a time for the 16th the customer got irate and said that their contract was for guaranteed service. After reviewing... [ More ] |
| | | military service member | | 3/29/2007 12:31:00 PM |
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| WONDERFUL EXPERIENCE | | I relocated from NY to CA and have never done this before. After calling numerous transporters I realized they are all brokers. So I picked AARP because of Dianne. She took the time out to explain the nature of the business and was very good at pu... [ More ] |
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