AAA All-Star Discount Auto Transporters  | |
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Have your own experience with AAA All-Star Discount Auto Transporters to share? Click Here to add a review. Overall Rating (Last Two Years*):  
81 ratings & reviews posted
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| 1st Rate Service | | From beginning to end this company did just what they said. I got a good rate to ship a car I bought out of PA back to CA. AAA All Star was friendly, fast and thorough. They hooked me up with Al the carrier and he took it from on his carrier. I was v... [ More ] | | Thank you for your kind words, glad it went well, it was a pleasure to work with you. [ view ] |
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| Top Notch Service | | Wow, I am very pleased with your service. I was so overwhelmed with all the quotes that I receive, and I did not know where to even begin. But you guys took the time to explain how the shipping process works to me. You were very patient and accomoda... [ More ] | | Thanks Jay, it was a pleasure to work with you, enjoy your new ride!! [ view ] |
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| ANOTHER GREAT TRANSPORTATION | | THANK YOU, THIS WAS THE THIRD TIME I NEEDED TO USE YOU THIS YEAR AND IT WAS PERFECT AGAIN. JUST WANTED TO THANK YOU FOR YOUR GREAT WORK ALL OF THE TIME. IT ALWAYS GOOD TO HAVE A COMPANY THAT I CAN REALLY ON. [ View ] | | It was great to work with you, it was our pleasure to help you. [ view ] |
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|  | | Mohan | | 6/11/2010 12:26:00 PM |
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| Paid the $200 deposit | | After these people received the $200.00 down payment they were rude if we could through at all. They would not return calls, when someone would answer, they were very surly and rude. My wife would not talk to them after the first time she got through... [ More ] | | Please know, at our company we do our very best to ship each car. We take a deposit so we know we have a genuine, committed customer. When we secure a carrier we want to make sure there is a real customer there for the carrier to pick up the car and not have to go and hunt for the customer. We are in the office 12 hours a day, every business day, and are reachable all day long by telephone and email. If we are on the phone helping another customer or with a carrier dispatching cars, your calls are always returned as quickly as possible. This customer claims that we couldn't be reached is absurd. We worked on this order from the moment we received it, to ship this huge SUV from Arizona to a remote city in Alabama. Each move is unique, and a lot of calls go out to carriers to find specific carriers going on your route, most cars move swiftly, some are more challenging. In the case of this customer, he grew impatient and called to tell us to cancel the order as they needed the car picked up by a specific date. We put a great deal of effort and I'm sure if they decided not to cancel the car would have moved within another few days, but they decided not to wait. Patience is the key to shipping. [ view ] |
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| Another bad review for AAA Allstar Discount Auto Transporters | | On April 23rd, I placed my order with Paul to have my car picked up. My first available pick up date was April 28th. I placed three calls to Paul to check the status of my order. One on May 3rd, the second on May 10th and the last call on May 14th... [ More ] | | WE TOLD THIS CUSTOMER 6 TO 8 DAYS!!! NOT 68 DAYS!!!!!!!
FURTHER, THIS CUSTOMER, DAVE ARATA, WE FOUND HAD DOUBLEBOOKED HIS CAR; IN ESSENCE WHEN A CUSTOMER DOES THIS THEY DRIVE UP THE PRICE AND BASICALLY IT IS LIKE BIDDING AGAINST HIMSELF, AS WE ALL USE THE SAME DRIVERS AND THE SAME TRUCKS. [ view ] |
| | | Dave | | 5/17/2010 12:18:00 PM |
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| THE BEST SERVICE | | I was so lucky to find AAA All-Star to help transport my car. Paul offered great service and everyone at their office had awesome communication with both me and my dad at pick up and delivery. They were also very helpful with coordinating some specia... [ More ] | | Thank you Angela- it was a pleasure to ship your car for you. [ view ] |
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| Worst Comapny ever, do not trust quote $ | | Paid deposit on April 9 2010 to get my car shipped on May 4 2010. Called them
end of April to make sure everything was ok, they told me "Its not May 4 yet".
Called and emailed May 7 to cancel, I needed the car shipped. They called me... [ More ] | | WHAT HAVE WE LEARNED FROM THIS ENCOUNTER: YOU MUST NEVER TRIPLE BOOK OR DOUBLE BOOK!!! CLEARLY, BECAUSE CUSTOMER KEVIN GIAMBRA SPOKE TO A HOST OF COMPANIES WHEN HE BOOKED HIS VEHICLE HE DID NOT REMEMBER WHO HE BOOKED WITH AND WHO ACTUALLY CALLED HIM. WE LOCATED THREE DIFFERENT CARRIER'S AND DISPATCHED THE CAR THREE TIMES, AND STILL NO CALL BACK FROM CUSTOMER, FOR PICK UP FROM FLORIDA TO MASON OH IN THE HEIGHT OF "SNOWBIRD SEASON". HE WOULD NOT RETURN OUR CALLS . WE LEFT MESSAGES AND HE IGNORED THEM. OTHER CARRIERS TOLD US THAT HE HAS IT BOOKED WITH 2 OTHER COMPANIES. WHEN A CUSTOMER DOUBLE OR TRIPLE BOOKS HE IS BIDDING AGAINST HIMSELF AND IT DRIVES UP THE PRICE, WE ALL USE THE SAME DRIVERS AND THE SAME TRUCKS. [ view ] |
| | | Kevin | | 5/12/2010 11:05:00 AM |
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| MOST JOYFUL TRANSPORT | | I have never enjoyed a transport more than the one you set up for my car. Everything was done like clockwork. If I could have done this myself I could not have done this better. AAA All Star paid attention to all the details. The nicest guy drove the... [ More ] | | Thank you for your kind words you were a joy to work with too. [ view ] |
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| Awesome Transport | | I have never shipped before so I had many questions. Once I placed my order, they went to work and did their magic, sending a truck to pick up my Mercedes the next day. The price was reasonable, my questions were answered and my car went all the way ... [ More ] |
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| Just Perfect | | AAA All Star brought my car to my daughter, at college in NY in 3 days. They save me time, money and the huge headache of having to drive it out there myself to get it to her. My rep, Paul was a great help and just as he assured me the car would safe... [ More ] |
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| Great Transport | | My car was picked up in 2 days after I placed my order and arrived in 5 days. The whole experience went well, from my first call to Paul. He provided the best quote and was very knowledgeable about the process. Hal, the driver was great too. He was ... [ More ] |
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| Hooray for AAA All-Star Discount Auto Transporters | | What a great move, from the beginning AAA All-Stars were helpful, comforting and it didn't hurt that they provided the best quote from the many I received. Lisa and Bambi kept me informed the whole time and my car arrived safely. Thank you for everyt... [ More ] |
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| 4 Diamond Service | | All Star Discount Auto Transporters made this transport so easy for us. They provided exceptional service, with no hidden fees, no surprises and were a pleasure to deal with from start to finish. I spoke to Paul and Bambi and both were on top of thei... [ More ] |
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| Spectacular Shipping | | Amazing service received; I was well guided and informed. The quote and people I dealt with great. Very happy with the price, and communication and expertise of the whole experience from AAA All Star and the trucker. I will call you again for the oth... [ More ] |
|  | | Traci Geller | | 4/2/2010 11:31:00 AM |
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| Premium Service | | Effervescent and professional service. They stayed on top of everything. Diligence, hard work and you guys had your eye on the ball at all times. Bravo for a stellar job! You can bet I 'll be calling you the next time I ship my big ass Escalade. I'm ... [ More ] |
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| Job Well Done | | Car arrived this morning just a week after it left the East Coast. Wanted to say thank you for all your help, my wife and I have never done anything like this before and didn't know what to expect, but you met all of expectations and even exceeded th... [ More ] |
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| Great Job /Excellent Price | | Had a hard time choosing between companies until I spoke to Paul. Very professional, helpful and personable. The price was on the low end of the estimates we received, and the car was transported from Detroit in 4 days. I understand there was a littl... [ More ] |
| | | R. Wolfe | | 3/25/2010 3:30:00 PM |
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| 3 cars coast-to-coast | | Used this company as a broker to ship 3 cars at different times, from Virginia, Georgia, and Florida to Los Angeles. $899 quote was FL to CA, full size station wagon, plus $149 to the brokerage. Since they are brokers, the service quality is up to t... [ More ] |
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| Above and Beyond | | Thank you; my car arrived safely this morning. I spoke to so many companies with "warnings" , telling me not to do this and not to do that, but only Paul actually walked me through the shipping process and told me what to ask and do. What a... [ More ] |
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| EVERYTHING WAS GREAT | | MY MOVE WENT WELL. WHEN I FIRST SPOKE TO PAUL I THOUGHT HE WAS A LITTLE ROUGH AROUND THE EDGES BUT HE GOT THE JOB DONE LIKE HE SAID HE WOULD. EVERYTHING WAS REALLY GREAT. THEY PICKED UP CAR AND DELIVERED IT ON TIME. PAUL AND AND THE TEAM AT ALL STAR ... [ More ] |
| | | WON CHOE | | 3/17/2010 7:08:00 PM |
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| Horrible Service | | I beg all future customers please do not use this company unless you want to be lied to, called names, and talked to like a child and hung up on. They quoted me at $549 from Jacksonville, FL to San Diego, CA on 1-3-10 to pick up on the 1-18-10, no ca... [ More ] | | This SUV was picked up and delivered for customer. By customers own admission, his vehicle was delivered cross country in only 3 days from FL to CA for total cost of $799, which is the lowest price in the USA, by far. After order was placed he pulled the old switch-aro changing the vehicle from a tiny little Miata to a big old Toyota Van that takes up 2 spaces on any carrier. WE STILL SHIPPED IT AT $799. Then he imposed all kinds of restrictions, dates and times and told us car must be picked up and delivered to his orders. We explained that in shipping flexibility is the key, as there are no set times and dates. We are dealing with carriers that are transporting multiple cars on their truck and pick up and delivery is worked out according to carriers schedule. Customer was rude, verbally abusive and did not speak to us like a military person. Vehicle was picked up and delivered SAFE and SOUND and got across country in record time for a great price. [ view ] |
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| Happy Camper! | | Thank you for helping move our SUV to OR for us. We had a great carrier (V&S) and the driver Bill was terrific. Everything went well, from our initial contact with AAA All Star. Within 3 days are car was in route and we our car was delivered in l... [ More ] | | Glad the move went well, look forward to working with you again. Thank you. [ view ] |
| | | Monica | | 2/7/2010 5:40:00 PM |
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| Refund of Security Deposit | | “Timely manner” is not simply a matter of opinion. It is preposterously unreasonable to give a date of Dec 19th, 2009 and then not contact me as of the date of writing this, Jan 11th, 2010. Every contract presupposes completion within a r... [ More ] | | We had car dispatched for 12/19/09; to be picked up on 12/20/09; she refused to accept the truck on the 20th and CANCELED her order. This is a real lunatic; they don't make them crazier than this, to refuse a truck one day later, during the height of the holiday week!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! [ view ] |
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| SPECTACULAR SERVICE/UNBEATABLE PRICE | | I am so happy, I am truly giddy over the shipment of my car. I transported my dad's old Chevy back home to Malibu. The price was amazing and the service was spectacular. My driver, Al couldn't have been nicer or more careful with our car, it arrived ... [ More ] |
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| Beware of this company, SCAM!!!!! | | First, Mr. Baldwin is perhaps, the rudest and most unprofessional person I have ever dealt with. It seemed that I was bothering him by giving him business. Anyway, I was quoted $399, via internet query for door-to-door service to Long Island, NY. ... [ More ] | | NO SCAM HERE!! Here is a clear example of when a customer just takes advantage of OUR COMPANY and a situation. He admits we had the best price in the industry, he admits we found a truck within a few day, but the trucker wanted to meet him in Queens, which was about 11 miles from customers house in Long Island, (mapquest it for yourself. ) Not only doesn't this man grab truck, he asks for a discount because he has to go 11 miles out of his way and then expects a refund for a service that we provided for him for a carrier that was secured. You can't please everyone and this foolish man didn't appreciate the work that went into his order to find a carrier for his vehicle. Flexibility is the key to shipping, if you want to be a stubborn mule you shouldn't ship your car. [ view ] |
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| Took my deposit but not my vehichle. | | I called this company to ship my car from Florida to Washington state. My car was to be moved on December 19, I called December 1. I gave them my credit card number and they took $199. I'm in the military and find out the next day I can not ship my c... [ More ] |
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| terrible customer service | | thes people are rude and have no customer service at all. They dont listen to what your asking them.i would suggest staying as far away as possible do not pre pay this company [ View ] | | THIS MAN WAS PAID BY ONE OF OUR COMPETITORS TO PLACE A NEGATIVE REVIEW ON OUR SITE. HE HAS NO ORDER NUMBER, HE HAS NO CONTACT PERSON, HE DOESN'T EVEN HAVE REAL CITIES AND STATES FOR PICK UP AND DELIVERY. THIS IS A CLEAR EXAMPLE OF PEOPLE THAT ARE GETTING PAID TO PLACE NEGATIVE REVIEWS AGAINST HONEST, HARDWORKING SHIPPING COMPANIES LIKE OURS. DON'T BELIEVE EVERYTHING YOUR READ AND THIS IS CLEAR PROOF THAT ANYONE WILL DO ANYTHING FOR MONEY!!!! THIS IS A COMPENSATED REVIEWER THAT WAS PAID TO PUT THIS ON OUR SITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THIS IS NOT A REAL CUSTOMER AND TIMES OUR ECONOMIC TIMES ARE TOUGH AND PEOPLE WILL DO ANYTHING FOR MONEY!! [ view ] |
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| Happy Customer | | Just wanted to thank you Paul, for making the shipping experience so pleasant. From start to finish, you were helpful and my wife and I appreciated this. The trucker came the next day and was great to deal with. It only took the car 3 days to get bac... [ More ] | | Thank you; it was a pleasure to work with you. [ view ] |
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| Job Well Done | | Thank you for making this move so effortless and affordable for me. You beat the competitions prices by atleast $200. The prices on my move varied up to $800 more, for the smae move which baffled me. I dealt with Paul mostly and he answered my questi... [ More ] | | Thank you; it was a pleasure to ship for you. [ view ] |
| | | Emma | | 12/2/2009 6:04:00 PM |
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| car transport | | This is the very worse company I never dealt with. I gave him my credit card#( big mistake)So he could get a deposit when the deal was made to move my car from Ca. to Tn. They charged my card but never had a firm committment to move the car. They got... [ More ] | | THIS IS THE REASON WE ASK OUR CUSTOMERS TO PLEASE NOT DOUBLE-BOOK THEIR CARS WITH MULTIPLE BROKERS. WE HAD A CARRIER THAT WAS SENT TO PICK UP CAR, ONLY TO BE TOLD THAT CAR WAS SHIPPED BY ANOTHER COMPANY AND THAT THIS GUY HAD PUT IN MULTIPLE ORDERS. [ view ] |
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| Horrible Experience! look up rating on BBB | | I paid this company $199 for a deposit to pick my car up on Oct 30th my car was ready to be picked up on Nov 9th. Today is Nov 24th. They told me it takes 1-3 business days max. After a week I still had no info, courtesy phone call or anything to exp... [ More ] | | HERE IS AN EXAMPLE OF NOT MATTER HOW KIND YOU ARE, WHAT YOU DO OR WHAT YOU SAY PEOPLE CAN BE DISHONEST AND JUST LIE. AS MANY TIMES AS WE SPOKE TO BOTH THIS HUSBAND AND WIFE TEAM THEY WANTED THEIR CAR PICKED UP ON THANKSGIVING WEEKEND. IT WAS NOT READY ON NOVEMBER 9TH,- -THE DEALERSHIP WOULD NOT RELEASE THE CAR UNTIL NOV. 24, 2 DAYS BEFORE THANKSGIVING. DRIVERS ARE PEOPLE TOO, AND LIKE TO SPEND TIME WITH THEIR FAMILIES AND TAKE A FEW DAYS OFF. THESE HUSBAND WIFE DUO DIDN'T WANT TO HEAR IT, FURTHER THEY WERE GIVEN A FULL REFUND!! AS FOR OUR RATING WITH THE BETTER BUSINESS BUREAU, EVEN FAKE COMPLAINTS ARE RECORDED AGAINST US, EVEN WHEN A FULL REFUND IS GIVEN, SO PLEASE KEEP THAT IN MIND, WE SHIP OVER 150 CARS A WEEK, AND HAVE A VERY SMALL COMPLAINT RATIO AS WE STRIVE TO MAKE EVERYONE HAPPY, BUT WHEN YOU DEAL WITH THE PUBLIC IT IS NOT ALWAYS POSSIBLE. [ view ] |
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| Very Pleased and Happy | | All Star called me the day after I submitted my shipping order and Bambi told me my car would be picked up the next day. I was very pleased as I was told on the phone the pick up may take a few days. My car arrived to Las Vegas just 2 days later in w... [ More ] | | Thank you; it was a pleasure to work with you. [ view ] |
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| Stellar Experience | | I had a great experience with AAA All Star Discount Auto Trans. They brought my truck from CA to our new house in CO in just 4 days. This company was able to answer my questions, assign me to a truck and get everything taken care for me. I have shipp... [ More ] | | Thank you, it was a pleasure to ship for you. Best of luck in your new home. [ view ] |
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| AAA All Star Discount charged higher price from the initial agreement | | AAA All Star Discount Auto Transporters charged higher price for their service after I have signed up for their service.
On Oct 31st, 2009, AAA All Star Discount Auto Transporters gave me a quote for $599 (# 41849-OL) for their service to transpor... [ More ] | | We quoted $699 to ship this car from TX to OR; his car went out at the quoted price, he even told me that my quote was $300 to $400 dollars less than ever other quote he received as he told me he shopped around a lot. His car was picked up within 3 days at an excellent rate. Despite this, he filed a complained with the BBB for no apparent reason. I called to inquire why he did this, to which he had no response. This is the most ungrateful person alive, we saved him hundreds of dollars, he had an excellent driver, with VIP treatment at a supersonic speed and this is the thanks. [ view ] |
| | | Ricky | | 11/10/2009 6:41:00 PM |
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| NO COMPLAINTS!! | | CAR WAS PICKED UP IN FAIR TIME...DELIVERED IN FAIR TIME. PRICE WAS LESS THAN OTHER BIDS. WOULD USE AGAIN. I HAVE NO COMPLAINTS. DRIVER WAS HELPFUL AND COURTEOUS. CAR WAS DEAD WHEN HE PICKED UP AND HAD TO BE JUMPED. IT ALSO HAD TO BE JUMPED AT DESTINA... [ More ] | | Thank you William, it was a pleasure working with you and look forward to working with you again in the future. [ view ] |
| | | WILLIAM | | 10/18/2009 3:50:00 PM |
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| LOW BALLED | | AAA ALL STAR DISCOUNT.... WAS WARNED BY MANY OTHER SHIPPING COMPANYS..SHOULD HAVE LISTEN WHEN ASKED QUESTIONS THEY COULDNT ANSEWER THEY BECAME VERY RUDE AND USED UNEXCEPTABLE WORDS FOR A (SO CALLED PROFESSIONAL BUISNESS) Paul Baldwin is who we delt w... [ More ] | | This is untrue. This car was dispatched at the quoted price.We found a driver at the quoted price and customers wife told us not to send the truck, she felt it had taken to long, she decided to go with someone else. She was screaming and cursing, telling us it was too late and she didn't want the truck. This was an uncommon/difficult move from Spartanburg, SC to Waterloo, IA. for a large 1966 Chevy Impala, which is a very heavy car. She was willing to wait an additional 2 days to go with another company, although a driver was on his way. This makes no sense!!!! [ view ] |
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| Outstanding Service | | Went with this company to ship my car to California. Went with them since they seemed knowledgeable and had the best price, despite "warnings" from other companies that I still am getting, even though my car has arrived a week ago!! Paul an... [ More ] | | Thank you Debbie, it was a pleasure to work with you. Good luck with your new job in CA! [ view ] |
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| Dishonest Service | | I read reviews for many companies and talked to AAA All-Star Discount Auto Transports on the phone before deciding to use them to transport my vehicle from Boston, MA to Monterey, CA. They were always very friendly on the phone but, I believe, comple... [ More ] | | The carrier asked for more money, customer had the option to go with this carrier or wait for another carrier at the original quote. She choose not to wait one extra day and decided to go with the carrier. Some people are ungrateful. Even with the raised price, she got a great rate, going from Boston to Monterey, Calif, cheaper than any other rate out there. No other quotes came close to the cheap price she got. Even she, admitted to this whens he told us to go ahead with the carrier and have the car picked up. [ view ] |
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| I've got them figured out | | I won't go into details how horrible my experience with this "company" was, but it was, in summary, similar to what other reviews have testified: extremely rude customer service, expected more than quoted price to deliver vehicle, charged a... [ More ] | | This was another broker posting on our site. It is obvious by the advertisement of his website and the person to call to place an order. Read it carefully, does this sound like a customer or a broker? Further, the quote # is listed as irrelevant, which is a tip off. Transport Reviews allows brokers to post negative reviews about other brokers and post pretending to act as a customer on a regular basis. They will not remove this even though they know this is not a customer. Read it, it is a broker. [ view ] |
| | | Greg | | 9/25/2009 10:02:00 AM |
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| I GOT NO PROBLEMS!!!! | | OK!!!! Maybe a little rough around the edges, but overall these guys got it done!!!! I would use them again and will tell others too!!!! My feeling is you guys just need to do a little more "old school customer servive" ie " the cus... [ More ] | | Thank you Steve, it was a pleasure to ship the limo for you! Look forward to working with you again soon. [ view ] |
| | | Steve | | 9/18/2009 7:39:00 PM |
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| business as usual | | How this company is allowed to continue it's shady business practices is beyond me!
After being told that my price had jumped 300.00, I read the reviews on this company. My experience is the same as the other complaints. Rude people, lack of commu... [ More ] | | It is hard to please everyone, although we do strive to; this customer had an unusual move going to a remote part of CO during the peak time of year. Despite locating a truck at the quoted price, this customer decided to fly out and drive as he wanted car quicker than truck was anticipated to deliver to him. [ view ] |
| | | Kyle Proctor | | 9/9/2009 1:56:00 PM |
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| Ship Auto | | Having never shipped a car before, I had some anxiety. I spoke to Paul twice, he was always nice and helpful.
Lisa slipped my car in on a sudden cancellation of someone else, and I had my car at my new home in 24 hours. The driver was courteous an... [ More ] | | Thank you Kitty, it was a pleasure to ship the car for you, hope to work together again soon. [ view ] |
| | | Kitty | | 8/31/2009 3:53:00 PM |
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| Best Service | | Sent car from Beverly Hills back to Concord NH. My car was picked up the next day and came back home in a week. This company was helpful, knowlegable and the best quote I received from many offers. Would use again. Car came in same condition as it le... [ More ] | | Thank you Kim, it was a pleasure to work with a customer like yourself. [ view ] |
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| Car left for three weeks, then demanded more money to complete job | | This was the worst experience I have ever had working with ANY reputable company.
I ordered a shipping of my SUV two months ahead of the scheduled pick up date and spoke to the representative (Lisa) on the phone several times to make sure everythi... [ More ] | | This customer stuffed over 400 lbs of personal items inside the car. When carrier arrived and saw what was inside he told customer it would be an extra $200 to transport, as carrier was being put overweight. Carriers go through federal weight stations and get fined when their trucks are over the weight limit. Customer AGREED to this. This was an agreement between customer and carrier and we had nothing to do with this. Carrier could not even see out of the window of the car when he was loading on his truck. Customer is not telling the whole story. [ view ] |
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| DO NOT USE THIS COMPANY - EVER | | We were looking to ship a car from San Diego to Bozeman, MT. After contacting a number of companies, AAA came back with a great price - $549. We faxed over the order form along with $199 deposit - which, by the way, was never explained as non-refun... [ More ] |
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| speedy transport | | I placed my order and the next day Bambi called me to tell my car was going to picked up for the same price in an enclosed carrier, the same kind that classic cars usually go in. When I got these quotes online, for open trucks with other companies th... [ More ] |
| | | Terri C. | | 8/15/2009 3:34:00 AM |
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| On time no hassles | | This is a no nonsense, lets get your car picked up and delivered company.
The driver called the shipper to let him know when he would be there and he was ontime. The driver called the consignee (me) the day before delivery to let them know the ETA t... [ More ] |
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| Quick and Magnificent | | Had a totally magnificent shipping experience with the company at AAA All Star Discount. It was picked up on the day I requested and got to OR 9 days later. It was a quick and magnificent experience. I will definetly ship with them again. Bravo to e... [ More ] |
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