| Kudos, Job Well Done | | I bought a car online, which I never did anything like that before, and needed to get the car back home. I found All Star Discount online and they gave me a realistic quote and time frame. Glad I used this company, my car arrived safe and sound in gr... [ More ] | | Thanks Penny, it was wonderful to work with you. Enjoy your new car. [ view ] |
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| Wonderful Experience | | No complaints- -it is always great when you can find a company to do the job you asked them to do and they go above and behoynd what you expected. The pick up was timely, the transport was quick and despite the competitiors that keep hounding me and ... [ More ] | | Hi Audra, Glad you were happy with our service. Let us know if we can be of assistance in the future. [ view ] |
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| Horrible Experience | | My husband and I were moving from Indiana to California and his car needed to be shipped. At the beginning of August 2012, I was quoted a price of $599, which I thought was amazing. I paid a deposit of $299.00 and expected the car to be picked up on ... [ More ] | | What we say in almost every response on here, and to every customer we speak to is that we can't guarantee a specific day, and it says that on every shipping order. Despite this, people hear what they want, when Malone called we told her we would have a carrier as soon as we could but she told us she was canceling and making other arrangements. I guess the other arrangements was going with someone that raised her up a few hundred dollars to get her picked up right away, and she is upset over that. She further says she couldn't get in touch, but the person she spoke with was rude? So she did speak to someone, she just didn't like what was being said? We do our best to get cars picked up as quickly as possible, but being flexible is always the key to all shipping. [ view ] |
|  | | C. Malone | | 3/28/2013 10:49:00 AM |
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| AA All*Star Auto Transport,Inc Dont use them its a scam | | They said they would deliver my car to Grand Rapids Michigan from Bradenton Florida fo $499.The pick up day was set and on the day of pick up I was told by Brad Taylor that the price had gone up $400 dollars and that there was nothing I could do abou... [ More ] | | We strive to make every customer experience as happy and easy as possible. We do in almost all shipments and that is why are proud of our repeat customers and dealerships that we serve. Once in a while you get a customer like Scoot Lammers, a difficult, demanding customer who wants things his own way, no matter what we did or how hard we tried, he just wanted to scream and yell and make demands. Worst part for Lammers was this was an ENCLOSED carrier for the same price! Lammers canceled with the driver. We don't take things personally, as obviously we have learned when customers behave this way it is their own life and situation that is out of control, and just want to vent and lash out on anyone they can. Best of luck to him and especially to the carrier that transports his car for him. [ view ] |
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| 3 SUCCESSFUL TRANSPORTS | | I have transported 3 cars with AA All Stars in the last 8 months and am very pleased with the service they provided. Each time they were able to find carriers at the quoted rate and I have received my cars typically within a week and a half in all of... [ More ] | | Thanks Jake, its always a pleasure when you call us. We are glad to have great customers like you. [ view ] |
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| Buyer beware - Fraud | | I can't believe I fell for this man's scheme. He told me it would cost 449 to transport my car from NY to MO, so I paid the $99 to save my spot on a truck. February 7 2013 I received an email notification that $99 was being refunded to my credit card... [ More ] | | FRAUD IS ONLY BY KIMBERLY AND BEN ASPLUND. ABSOLULTEYLY NO FRAUD, IF ANYTHING WE SHOULD BE COMMENDED FOR BEING HONEST, AND ALLOWING THEM TO MOVE ON. BUT WE'VE LEARNED THAT NO GOOD DEED GOES UNPUNISHED, especially in the world of car shipping! We fully refunded this customer deposit because we did not have a carrier to pick up for them on the timetable they needed. Due to the blizzard in upstate New York and the 3 feet of snow, which the customer doesn't even mention; there was no way a driver could get the car for Kimberly and Ben Asplund. They were angry, and did not want to understand that carrier's need to put the safety of the cars they transport as well as their own truck first, before they pick up cars in unsafe, snowy conditions. There were power outages, and even today, 3 days later, schools are still closed in New York where they were shipping from. We tried to explain this to Kimberly Asplund, but she became nasty and abusive. We decided it was best to part ways and let the Asplunds book with another carrier so they could be happy. They were charged a deposit which was refunded.
Transport Reviews is a venting site for angry people like the Asplunds, as you can see for yourself. It is so rare that customers take the time to post a positive review, and write a quick note to say thanks, we received our car and appreciated you coordinating it for us. We pride ourselves in satisfying our customers, even when it means we must cancel an order if we don't feel we can get a carrier there on a customer's time table.
Shame on Ben and Kimberly, abuse like that should not be tolerated. [ view ] |
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| Excellent Customer Service | | My younger brother is attending College in Florida and was in need of a car since his blew up. Called other transport companies and none of them would give me a straight answer as to when it was going to be picked up and dropped off and where very pu... [ More ] | | Thanks Ray, it was a pleasure to work with you, and glad I was able to be of assistance. [ view ] |
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| response to AA All Star Discounts Response | | I'm writing to respond to AA Star Discounts false accusations on Mary West's review of their company.
The pick up location in Kentucky was not remote (5 miles outside of Lexington). It wasn't until AA All Star didn't agree to terms that we cancele... [ More ] | | We strive to make each move a happy and pleasant one for all of our customers. Thankfully almost all of them are. Occassionaly, we run into customers that are difficult, as the case with Mary West. I am not sure what she means by saying our company didn't agree to her terms??? As why would any company agree to a customers terms? But whatever, we will agree to disagree with Ms. West's accounting of what happened. The bottom line, that she leaves out is, she went with another company for several hundred dollars more; which is basically bidding against yourself, never a good thing.
As for the Better Business Bureau, that is a private agency, not a government agency. ABC News Show 20/20 reported on the BBB, and found that companies that are paid members receive high ratings. No Surprise of course! The terrorist group Hamas, received an A+ rating when 20/20 paid to join, as part of their report. Here is the link to that report : (just copy and paste into your browser).
Better Business Bureau: The Best Ratings Money Can Buy - ABC ...
ABC news.go.com › Investigative Unit [ view ] |
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| Complete Ripoff/ Rude | | I beg you please do not use this company, He PROMISED us that our car would be pick up by thrusday, due to the fact that we were going out of town, after 3 days of not hearing from him we called and called. On Thursday he finally answered to fuss me... [ More ] | | First and formost, this reviewer is telling you he was compensated to write this review. Obviously, we would NOT pay someone to write a review period, but certainly NOT A NEGATIVE ONE! Therefore, this compensation is clearly coming from a competitor, promising the world if Cortes, would write a negative review. Secondly, lets get the facts straight. Plain and simple, we are proud to say we NEVER PROMISE OR GUARANTEE A SHIP DATE. This is the first thing mentioned in our terms and conditions that customers accept in order to proceed with an order, as well as stating this on our website. It is sad that people resort to lies and fiction to post a review for compensation, but these are tough times out there and will do anything or fast cash.
As we always state, each story has 2 sides, and we are strive to make each customers experience a happy and pleasant one. That is why we have repeat customers and recommendations. As with all reviews, please use your own judgement, read carefully, and realize compensated reviewer is never going to be an honest one. [ view ] |
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| RIPOFF | | They took a deposit of $ 299 for a $ 699 transportation rate.
I have been calling them for 2 days to find out about when the car will be picked up.
They call to tell me that one driver could pick up the car in 24 hours at a rate of $ 1,199 !!!! mea... [ More ] | | WHY DO PEOPLE WHO RANT ALWAYS LEAVE OUT THE BEST PARTS? Always read reviews, and realize every story has 2 sides, just like Judge Judy says. Thank goodness most of our customers are honest people that appreciate the hard work that goes into a transport and are not looking to take advantage of us or the service we provide. No idea, what Alberto is ranting about. He placed his order, then next day called to say it MUST BE PICKED UP TODAY! We can do that of course, but that is called an expedited order, and a carrier, not us, will get paid extra to provide rush service. Naturally,
Alberto thinks he is smarter than all brokers and carriers and wants something that he is not willing to pay the carrier for the extra rush service.
Apparently, Alberto DID put his car on carrier's truck that we found, thinking, he will cut us out of the deal by saying he canceled and went ahead with the carrier. [ view ] |
| | | Alberto | | 11/8/2012 1:13:00 PM |
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| Read on and look somewhere else!!! | | Lesson learned the hard way, NEVER: Give transport companies money until they have found a driver and are in a position to specify a pick up date and to honor the rate they quoted.
New to how this business works, on August 11, 2012 I fell for a $5... [ More ] | | First and foremost, we don't give a customer the first available pick up date. We have no idea when you want to ship your car. We ask you when it is available and we do our best to get it on or as close to date as possible. Angry Juan Trevizo put down 8/16 as his first available date. At 7am, on 8/16, upon getting into the office the phone rang, with Juan Trevizo demanding to know exactly what time today his car was going to be picked up. We responded with a simple question, have we called you sir? Based on his tone, we thought we had! We do our very best to answer each call and be as helpful as possible, but sometimes, when a customer is barking on the other end, and being rude and angry for no reason, it can be quite challenging. We told Juan that as soon as car was assigned we would indeed call him to give him details. NOT GOOD ENOUGH!!! His angry and fury continued and he proceeded to lash out and abuse for several minutes. A few hours later, we called Juan to tell him a driver had been secured for the following day. Too late, was his response, as he proudly told us he had called another carrier to give them the order and proceeded to tell us he was canceling his order.
We are sorry everyone can not be as happy as most of our customers, but in all fairness, we successfully secured a carrier for this customer. If the customer tells us to cancel the order, we have no choice but to follow his wishes, as it is unfair and unproductive to send a carrier out. We are glad we were able to find a carrier for customer for the very next day and not sure why he is ranting, but sometimes the shipping of the car is the least of the customers issues!!!! [ view ] |
| | | Juan | | 10/24/2012 4:53:00 PM |
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| Don't let cheap price sucker you in | | I had a car in NC to ship to NY. My normal carrier has does them for $330 for the last few years. They didn't have any traffic to the area I needed to haul from. I have used one other company in the past that charge $450 and did a great job and did w... [ More ] | | We settled our differences, and he was compensated, what more does he want? This is a great example , some people you can never be happy, no matter what you do for them. Obviously, the car shipping is not what his issue is. There seems to be something else brewing in his life, that is much greater and he is taking it on on us, which is unfair and actually quite sad. Most people are great, and appreciative and others just suck life out of everyone they meet, like Mark who is vening about nothing. [ view ] |
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| Successful Transport | | All Star did a great job of getting my car picked up rather quickly for me. I had previously tried to ship it with another company that had called me, but after 3 uneventful weeks and no trucks, I went back online and found All Star. They found Jim f... [ More ] | | Thank you Carli, it was our pleasure to work with you. We are glad we were able to assist you in getting your car to you. Good luck with dentistry school! [ view ] |
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| BAIT AND SWITCH..SCAM ARTISTS | | ORIGINAL PRICE ESTIMATE OF $499.00 . AFTER ONE MONTH OF WEEKLY PROMISES OF THE CAR GOING TO BE SHIPPED.. NO PICK UP WAS EVER SCHEDULED. WHEN I TERMINATED THE CONTRACT PAUL BALDWIN WHO ADVISED ME WEEKLY THE CAR WOULD BE PICKED SAID HE HAD A DRIVER BUT... [ More ] | | We are grateful most customers happy with our service despite whether or not they run and post a positive review! We do find that anyone, especially when their facts are not correct, as with Mr. O'Connor seem to thrive on venting; frankly he is the scam artist in this transaction, distorting what happened. Quotes come from milage, carriers routes. We ALWAYS blow our competitition away with our professionalism and ability to find a carrier for each move at the best rate. Our repeat customers, dealerships, and many client referrals prove this everyday. What we ask for is customers flexibility and plain common sense. This move was coming from the remote end of Long Island to Oklahoma, a very uncommon route, happening during summertime, the busiest time of the year. Most people, would realize what a difficult move this was. A driver was secured that want slightly more than the quote. This extra money goes entirely to the driver, NOT to us. Mr O'Connor felt that we should work for free. He refused carrier and started making accusations that are false and without merit. [ view ] |
| | | george oconnor | | 8/6/2012 11:14:00 AM |
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| Worst Experience Ever - Dishonest and Discourteous | | Do not waste your time with this company. They mislead you from the first contact. After you fire them and go with another company, they will do everything possible to block you from moving your vehicles with another company. They hung up on me se... [ More ] | | As much as we strive to satisfy every customer above and beyond their expectations sometimes, customers come in with unrealistic expectations. The facts are she had 2 vehicles to ship, and she double booked with another company and wanted her cars picked up immediately. She is not being honest on this review and wouldn't even use her real name; Cricket (aka, Mary Lee Masters) as I am sure you have already guessed. [ view ] |
| | | Cricket | | 8/2/2012 10:49:00 AM |
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| Poor Service/Dishonest/Rude/Rip-Off | | We placed an order in May 17th for a 1st available pick up date July 16, 2012. Along with this order we made a deposit of $299.00. They were very nice at that time. I called and reminded them ahead for a timely pick-up so that the car is delivered to... [ More ] | | We are always disappointed when a customer can't be satisfied, however with each customer we try our best to get them the date they request, and the best possible price. Our strong work ethic and honesty has allowed us to make most customer experiences pleasant. However, when customers are not flexible, and do not understand the shipping process, things may not go the way they want. Firstly, we don't schedule the date, as Ashim states. We ask for first date available and do our best to get a carrier for that date or as close to it as possible. We all use same drivers and same trucks, and in the end, when Ashim cancelled, he basically used the same carrier to transport his car with another broker; at the same price, so not clear on what he is so upset about. He fails to mention that he had to have the car picked up on a certain day, wanted it get to TX there almost immediately which is unrealistic. [ view ] |
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| Efficient Transport | | Very pleased with AA All Star's great work. They found me a driver (Stanley), to transport my car across country. All went very well and the cost was very competitive. For someone like me, that does not know a lot about this business, and was scared ... [ More ] | | THANK YOU CHARLOTTE, WE ARE SO HAPPY THAT YOUR MOVE WENT WELL AND THAT YOU WERE PLEASED WITH OUR SERVICE. [ view ] |
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| Told me a price, gave me a contract and never honored it | | After many different quotes we decided to go with this one. It was a flat rate, and the girl I booked with was very good at making me feel comfortable. We book the job June 21, a month out, and was confident they would do their job. We put down a s... [ More ] | | 'Got Nervous' does not do justice to describe Amy Hommen. She not only booked her cars with us, she also booked with two other transporters as well. We kindly tried to explain to her, while we have secured a carrier to pick up her truck and SUV, the carrier is reluctant and skeptical to schedule 2 spaces on his load, since two other brokers are actively trying to move her vehicles as well. Carriers do not want to get to the pick up location, only to find another transporter has beaten them to it, after they spend their time, fuel, and effort in unbearable summer heat and traffic for a "maybe" customer; who is waiting for a better deal to come along from another broker.
We had a carrier to pick up both cars but Hommen did not want the carrier. She was baited, hook , line and sinker with Progressive as well as another fly by night company promising the world. What makes no sense is why the Hommen were so easily fooled by brokers that were poaching her!
Frankly, we feel the scam artist is non other than Amy Hommen herself! Expecting a carrier to come at her whim, while she has obviously made arrangements with 2 other companies. While shipping and moving is stressful in general, customers that play games with us and our carriers should realize they are only hurting themselves. [ view ] |
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| Kudos! Best Company | | Glad to find this company. The did a great job in getting this car to me in a short time after making arrangements. Many of the other transporters are still calling me, but my car arrived last night. It was a good experience all around. All Star made... [ More ] | | Thanks Magda, it was our pleasure to work with you:)
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| THE WORST TRANSPORTER EVER | | Plaese read this**********************
Do not use AA All star discount transport EVER!! Rip off
Quoted 249 to haul car total, paid total $249. Later he went in and edited/ added a $300
cod collect charge after .... I confronted him, he said this w... [ More ] | | There is clearly confusion with this customer Brad Ferri and his shipping order. Firstly, Mr. Ferri was very familiar with our company and had come to us through a recommendation by the salesman at the Ford dealership he was purchasing his car from. He asked many questions, which we answered to his satisfaction. Once he placed his order, he wanted to expedite it; as he wanted the car immediately. We found a carrier, that wanted $50 more, since Brad demanded car be brought to him right away. That brought total to $299, not an additional $ 225 as he states. That is not correct. He didn't understand, and would not allow us to explain this was to the carrier, not our company, since he was in a big rush and wanted car right away. Brad Ferri was just angry and want to yell. Apparently he felt it was easier to just vent on the internet and call us names, and create a story that is not true.
To prospective customers please understand, we do the best job we can while offering the fairest price and superlative service. Every so often a hot head like Brad Ferri comes along, that we must deal with, who without all the facts, makes accusations that are totally false and without merit. [ view ] |
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| Excellent Experience | | Best transport experience ever. I have shipped serveral times before, as my job relocates me from time to time. This time, I decided to try a different company and went with All Star, after a friend used them and was happy with them. I found this com... [ More ] | | Hi Aggie,
Thank you for taking time to post your review of our company. Very glad you were happy, it was very nice to work with you. [ view ] |
|  | | Aggie | | 5/12/2012 11:12:00 AM |
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| Successful Transport | | I used this company before, and had great success, and needed to move another car. They came through for me, just as they had the first time. All Star is professional, efficient, and econimical. Once again, they found a driver who went above and beyo... [ More ] | | Thanks Hailee, we are so glad you shipped again, as it is always so nice to have happy repeat customers. Always our pleasure to work with you. [ view ] |
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| Great Job! | | Lisa
Thank you for the great job of getting my car here to Florida. The driver Rudy was very nice and honest. ( we did an orthodontic emergency by removing a wire on the other driver..no more pain)
Quick, on time, no problems, and great price. W... [ More ] | | Hi Eric,
Thanks so much for taking a moment to post a review. So glad you were happy, Rudy is very nice and does a great job. Pleasure to work with you. Enjoy the Mini Cooper:) It was a pleasure to work with you. [ view ] |
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| Dishonest thieves | | DO NOT use this company they are thieves! They did not ship my car, never touched it! Never even made a date to ship it and they took my money and will not give it back! I have called Lisa countless times and she won't call me back. I am in the proce... [ More ] | | alyssa obrian placed order, than called to cancel, although her car was dispatched and she refused the truck we found for her the same day her order was placed. Although we have explained to her that when you place an order we do our job quickly and efficiently to find a carrier ASAP , changing your mind does not constitute calling us dishonest. Her credit card company has spend much time explaining this to her as well. Alyssa we hope you realize when you place an order, it is a serious business to us, and we take our job quite seriously, please remember this next time and do not waste our time or that of our carriers! [ view ] |
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| depsoit is not going towards shipping total | | I'm an auto broker and was looking for another shipping company to use, I did a search for auto transport quotes and AAA All*Star Discount Auto Transporter had sent me the lowest estimate, I even talked to Paul Baldwin on the phone he was really nic... [ More ] | | Not exactly sure what problem with Eddie is? We had a driver at quoted price, who tried for several days to schedule pick up. Eddie never returned calls to us or to the driver???? But is angry at us...for trying to ship his car, the job he hired us to do! Obviously we deal with all sorts of personalities, but as Eddie states, we sound nice, because we are nice!!! we do a great job, when a customer is honest and not playing games and double booking!!! [ view ] |
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| broken promise | |
On January 27, 2012 I posted review about AAA All Star Discount Auto Transporters.
Never, never, never, never, never, never use this company and this broker, his name Paul Baldwin. Sweet promises, gave low price for delivery my car, charged $199 ... [ More ] | | Had driver for customer at quoted rate! When driver called to schedule pick up with customer, he tried to renegotiate rate, because another broker promised a better rate to him. So customer stories of storage fee woes, and tales of shipping woes all while arguing with us, the carrier, but mostly arguing with himself- screwed things up for him. We work very hard to ship every car and best prices available in the country, but honestly, when people try to interfere and play brokers against each other, the drivers see it and get annoyed and move on. [ view ] |
| | | Iliya | | 1/30/2012 11:28:00 AM |
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| Liars crooks cheats and thieves. | | This is my first post here and following is the response I got :
Never under any circumstances use these scam artists for anything. I contacted them in 11/09/11 to transport a Ford pickup. After almost a month of phone calls and e-mails - sever... [ More ] | | The only liar/theif and crook is BRIAN WARREN is or why he keeps amending his review(s). Not sure what Brian Warren issue is, but since he was paid to write a negative review as a compensated reviewer by competitor, the facts go out the window at that point, since Brian Warren is running his own scam and profiting on his lies. Now that we called him on the compensated part, he has altered to review to show not compensated, very convenient for him. The facts remain we did have a carrier for him, AT THE QUOTED PRICE ! ; but since he double booked and got baited by the lies of a competitor he wanted to cancel with us, after we worked on his order and found a carrier to transport his pick up truck for him. As stated over in over in many positive reviews from non compensated reviews, we are a hard working, dependable company with happy wonderful customers, - - don't let the paid lies of Brian Warren sour them. Especially enjoy the part of the review that he upset with the BBB also!
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| Spectacular Service | | All Star provided great service once again; this is the 2nd car we have shipped out to California with them. Both times, they did a excellent job, found great transporters and stayed ontop of everything. This car got across country in less than a wee... [ More ] | | Thank you Monica, it was nice to work with you again. It is always nice to have repeat customers like yourself. Anytime you have something to ship, please give us a ring. [ view ] |
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| Thank you - AAA All Star | | Used AAA All Star to take my car from Atlanta back to Los Angeles. Paul was very helpful, got my car picked up in 2 days and called to give me details of pick up. My concern was getting there before my car since I was driving with my family in our ot... [ More ] | | Thank you so much, it was a pleasure to work with you. We are glad it worked out with your schedule. [ view ] |
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| AMAZING SERVICE-THANK YOU | | Very pleased with service I received taking this car I purchased as a surprise for my husband. I was referred to AAA All Star by a friend who used them last month and was happy with the job they did for her, and she really particular. Still, just to ... [ More ] | | Thank you Yolanda, we are happy that you are pleased with our service. It was nice to work with you; thank you for your business. [ view ] |
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| Scam! | | AAA ALL STAR DISCOUNT quoted $400 to transport a vehicle from our automotive business in Virginia to a customer in Texas. They charged our credit card $199, and said the balance was to be paid to the driver on delivery of the vehicle. The order was p... [ More ] | | THIS CAR WAS DISPATCHED TO BE PICKED UP BY DRIVER ON 8/30. BOTH WE AND THE DRIVER CALLED THE CONTACT # PROVIDED BY CUSTOMER RAMI ABASS, WHICH WAS A DISCONNECTED NUMBER. THIS SAME DISCONNECTED PHONE # WAS WRITTEN BY CUSTOMER IN 3 DIFFERENT PLACES ON THE ORDER FORM;FOR PICK UP, FOR DELIVERY AND FOR INITIAL CONTACT. WE THEN TRIED TO EMAIL HIM WITH EMAIL ADDRESS HE PROVIDED, WE FINALLY GOT A RESPONSE FROM HIM 3 DAYS LATER, AFTER THE EMAIL WAS SENT AND THE DRIVER WAS LONG GONE. DRIVER COULDN'T WAIT. DESPITE OUR HARD WORK AND OUTSTANDING EFFORTS OF TRYING TO REACH THE CUSTOMER EVERY WHICH WAY WE POSSIBLY COULD, WE COULDN'T GET IN TOUCH WITH HIM. THERE WERE NO OTHER CONTACT #'S TO CALL. WE ALWAYS NEED TO VERIFY TO MAKE SURE ADDRESSES ARE CORRECT AND SOMEONE WILL BE THERE WHEN THE DRIVER ARRIVES. NATURALLY, WE WILL NEVER SEND THE DRIVER OUT ON A WILD GOOSE CHASE- WE CALL TO SCHEDULE THE PICK UP FIRST. DESPITE THIS, WE ATTEMPTED TO FIND HIM ANOTHER CARRIER BUT WITH LABOR DAY WEEKEND IT DIDN'T HAPPEN AS QUICKLY AS RAMI DEMANDED SO HE WENT AND DOUBLE BOOKED WITH ANOTHER COMPANY. NO ONE ASKED HIM FOR ADDITIONAL MONEY, NO IDEA WHAT HE IS RAMBLING ABOUT. [ view ] |
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| Lazy and Liars | | Do not be fooled by their name or any other information they give you. The low quote you get is not guaranteed or in most cases even possible. It is just a number they put out and hope some driver takes. They take no preemptive measures to get your c... [ More ] | | WE USUALLY WORK MAGIC, AND STRIVE TO GIVE STELLAR SERVICE, THAT IS WHY WE BLESSED TO HAVE SO MANY HAPPY REPEAT CUSTOMERS THAT SHIP WITH US OVER AND OVER. HOWEVER, WHEN YOU GET HURRICANES AND SERIOUS WEATHER LIKE THERE WAS ON THE EAST LAST WEEK, CUSTOMERS NEED TO REALIZE DRIVERS SAFTEY COMES FIRST! RATHER THAN WAITING A DAY OR TWO, CHRIS ANDERSON CALLED ANOTHER BROKER AND DOUBLEBOOKED. WHEN THE SAME DRIVER SEES SAME CAR FROM THE SAME CITIES BEING OFFERED FOR WAY MORE MONEY- WHICH ANDERSON IS ADMITTING- YOUR CAR CAN BE PICKED UP INSTANTLY TOO. WHAT HE DOESN'T TELL YOU IS JUST HOW MUCH MORE HE HAD TO PAY- HE PAID 900 WITH TOTAL CAR SHIPPING, WHICH IS DOUBLE WHAT WE WERE CHARGING-SO THAT ADDITIONAL $450 IS THE SOURCE OF HIS ANGER AND HENCE THIS UNTRUTHFUL REVIEW. WE SAY THIS ALL THE TIME- WE ALL USE THE SAME TRUCKS AND THE SAME DRIVERS, THE ONLY THING YOU ACCOMPLISH IS DRIVING UP YOUR PRICE WHEN YOU DOUBLEBOOK. [ view ] |
| | | Chris A. | | 9/7/2011 1:38:00 PM |
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| All Star Service | | No hassles, saved time and money by shipping my car with All Star Discount Auto. I placed my order on Monday and my car got picked up on Tuesday, and I received it on Friday, I was impressed. It was quick and the whole process was easy. I am glad I c... [ More ] | | Hi Terry, it was great to work with you, you are definitely an All Star yourself. Pleasure to help you. [ view ] |
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| Just the Facts | | Early in May 2011, we started researching the cost and time-frame for getting a 2006 Ford Ranger from New Hampshire to San Diego California. AAA All*Star Discount Auto Transporters quoted $899 (later to be increased), which we determined was less ex... [ More ] | | We gave the Ryders wonderful service, as you can see in their documented re-cap of events. However, see June 21, when Ryder states he BOOKED WITH ANOTHER COMPANY for $1400 to ship his pick up truck. Even at THAT PRICE HE COULDN'T GET THE OTHER COMPANY TO FIND HIM A CARRIER. Once he was DOUBLE BOOKED, which means that Mr Ryder was NOW BIDDING AGAINST HIMSELF and jacking up his own price dramatically. Drivers see that and anyone willing to take his truck wanted the JACKED UP PRICE FROM THE OTHER COMPANY or more. WE DID FIND A CARRIER willing to come to Keene, NH to pick up the Ranger. We gave the Ryders the option of CANCELING THE ORDER FOR A FULL REFUND, however, the Ryders said to please ship their truck and seemed happy and then submitted a new shipping order reflecting the new amount to the carrier, not to us. OUR FEE TO FIND A CARRIER NEVER INCREASED. IT ALL WENT TO THE DRIVER ON DELIVERY OF THE TRUCK. The Ryders, were pleased, as their daughter had come back for July 4th holiday for a few weeks and Mr. Ryder said that it would be great for her to have her truck in NH while she was home. WE PROVIDED CARRIER FOR A DIFFICULT MOVE, WHICH NO OTHER COMPANY COULD PROVIDED. We left no stone unturned and made 25 or 30 calls to carriers asking them to transport for them. Despite the fact that we provided service that NO ONE ELSE COULD FIND FOR THEM, had wonderful communication and excellent customer service and worked our tails off to find them a carrier, after they double booked with another company that jacked up the price dramatically - instead of a thank you they chose to vent and complain and not give all the facts. It just a shame that they don't appreciate the amount of work that went in to their order to get this truck picked up under the conditions that the Ryders created. Shame on them. [ view ] |
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| Bait & Switch, Liars, and Rude | | I don't know where to begin except to say that I wish I had visited this website to read about all the other complaints first. I only need to point to other ratings and reviews to reiterate that my experience is similar to others. I don't know how ... [ More ] | | THIS WAS WRITTEN BY ONE OF OUR COMPETITORS, WE HAVE NO RECORD OF THIS ORDER. [ view ] |
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| AAA ALL-STAR DISCOUNT AUTO TRANSPORTERS - Bait & Switch. Don't go for low price | | AAA ALL-STAR DISCOUNT AUTO TRANSPORTERS is a company I will never do business with again. Bottom line is they increased the price by $50 (originally tried for $75) after I sent in my $199 deposit based on a firm quote of $899. After 2 or 3 discussio... [ More ] | | THE CUSTOMER CHOSE TO CANCEL THE ORDER. THE CUSTOMER CHOSE TO GO TO A DIFFERENT COMPANY. THE CUSTOMER CHOSE TO PAY AN EXTRA $125 MORE THAN OUR CARRIER WAS CHARGING. We offered carrier to Russ East at best price in the industry, $ 750 COD, which carrier wanted. Carrier asked for $ 50 more. Russ East refused truck, and canceled driver and order. He then booked with another broker and paid $825 to the carrier. So he wound up paying $ 125 dollars more with the other carrier. Is this better? Of course not, but sometimes as much as we try to educate people they feel they would rather pay more money. With the economy in the state that it is, fewer trucks are out there, and just as many cars need to be shipped, carriers naturally want to get the best price out there so they can survive. Russ's wife wanted him to go with our carrier, with the best price, and she couldn't understand his actions either.
Bottom line, the additional $ 50 dollars the carrier wanted is still cheaper than the additional $ 125 he wound up paying. He wound up paying way more with the other carrier.
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| Very Frustrating | | Short version: Use AAA All*Star Discount Auto Transporters if you like to be berated and hung up on and if you like to micromanage the process. Oh, and if you like the quote to go up after verbal assurances it won’t and after you’ve made ... [ More ] | | We have found that when a customer writes a 13 paragraph review complaining rather than thanking us for an excellent transport; there is usually much more serious issues going on in their life than a car transport. What Joe Brackman doesn't tell you is that he moved his shipping date 3 times; we did NOT charge him a re dispatch fee and worked on his order despite his verbal abuse each time he called the office angry about something. We gave him the best price in the industry saving him 300 to 400 hundred dollars over our competitors. The difference in price was due to Brackman changing the shipping date; he changed date from May to July; which is the peak of the shipping season. The difference goes to the carrier not to us. It is common knowledge that quotes can adjust in peak shipping season, like July. Still in the height of the season in July his car shipped for far less than other companies would have charged. Further, he writes in his review, and this is a direct quote from him- that he saved 100s of dollars going with AAA All Star, his car got there in great condition, and the pick up and delivery time was very short!!! But yet he is still not happy. Had we known what kind of mad man Joe Brackman was going to turn out to be, we wish he would have paid several hundred dollars more and went with another company as he wrote in his review. [ view ] |
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| Exceeded Expectations | | I was more than pleased with my dad's car being sent out to me in California. I found All Star on the web and got the best quote, but wanted to make sure the car would arrive safe and sound too. Lisa reassured me about the whole process and just like... [ More ] | | Thank you Jason, you were a delight to work with. Glad you were so happy it was our pleasure to work with you. [ view ] |
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| EXCELLENT SHIPPERS | | What great car shipping All-Star Discount Auto provides. I used them for the second time to bring my daughter's car back from college, (I used them to take her car out to school in the fall). Both transports were flawless. This company is helpful, kn... [ More ] | | Thank you so much Bill, it was a pleasure to work with you again. Have a great summer. [ view ] |
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| Dishonest | | I placed an order with this company on 05/10/11 and spoke with Paul Baldwin. He assured me my car would be picked up for shipping not later than 05/13/11. I called on that Saturday because I had not heard anything from a driver or anyone else at the ... [ More ] | | Firstly, with a name like Teairrau Mason you can't have too much credibility - and then she goes and misspells her last name - that throws any credibility she may have had right out the door! Secondly, she is the one who is DISHONEST and not credible. It's not what she says that counts, it's what she doesn't say. Customer placed order requesting 5/13 for pick up. As it states in our shipping order form a requested pick up date is NEVER A GUARANTEED PICK UP DATE. A requested pick up date is the date the customer is telling us the car is ready for pick up. We tell customers we do our best to honor a request but it is NEVER A GUARANTEE. On Monday, 5/16 we had a carrier and called Teairrau Mason who had advised us she had paid another $ 500 to a trucker and had it picked up that morning on 5/16. We all use the same drivers and the same trucks. Obviously, when the same carrier sees the same car from the same place being double-booked, they of course, will go with the broker offering the ridiculously higher priced car.
Had Ms. Mason, patiently waited another few hours, she could have saved herself hundreds of dollars. Understandably, she is angry that she was bamboozled by another broker, getting her to pay much more for the same service on the same day that we had a carrier for her car to be picked up. [ view ] |
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Valley Solutions, Inc.