A Across USA Auto Transport  | |
| Location: | 4075 A1A South
Saint Augustine, FL 32080 |
| Phone Number: | 800-243-0066 |
| Secondary Phone Number: | 904-460-1186 |
| Website: | http://www.aacrossusa.com/ |
| Email: | movecars@bellsouth.net |
| Time On Site: | 4 Year(s), 9 Month(s). Since 5/16/2007 7:56:00 PM | | FMCSA Licensing: | MC-248753 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | Did you know?
During the last 2 years the top 5 rated companies(5 stars) have an average of 100 bad reviews each (2 stars or less). Our company has just as many customers and had just 7 bad reviews. I have brought this to the attention of the management of Transport Reviews. However to this point I have been ignored. Be aware of the total inaccuracy of these ratings.
WE ARE FAMILY OWNED AND OPERATED FOR 20 YEARS AND HAVE AN A+ RATING WITH THE BETTER BUSINESS BUREAU. THIS IS THE HIGHEST RATING IN THE COUNTRY!
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Have your own experience with A Across USA Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*):  
93 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
A Across USA Auto Transport reports that they have an average of 5000 customers per year. Currently, this site has 38 reviews posted by individual customers for the past 365 days. So approximately 0.76% of A Across USA Auto Transport customers have posted a review.
This means that 99.24% percent of their customer’s opinions are not represented on this site. |
| Smooth transaction | | This was the first experience with transporting a vehicle and this company alleviated any worries by delivering my Mach 1 on time, with no damages, at a fair price. What else can a customer ask for? Excellent service. No problems at all. Would defini... [ More ] |
|  | | Philip Spalding | | 10/27/2010 11:33:00 PM |
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| A Across USA Auto Transport Review | | Day One: Placed my order for transport of my vehicle from Massachusetts to Utah with a first day of availability of Day 5.
Day Two: Received confirmation of my order.
Day Three: Was assigned a driver who would indeed pick up the vehicle on Day 5... [ More ] |
| | | Bill | | 10/25/2010 8:10:00 PM |
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| Very Professional & Helpful | | This was a first for my family. Being military, we usually drive ourselves, but coming back from overseas made it almost impossible to transport the vehicle. Although there was a lot of paperwork required by the military/port authority, across usa ... [ More ] |
| | | Sandi | | 10/22/2010 9:16:00 PM |
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| transport | | I was very pleased with the service I received with this company. I was given a pick up date for Friday but the driver called me & asked if I could possibly meet him that Thursday. That was great because my daughter received her car that much ea... [ More ] |
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| GREAT SERVICE! | | Great service. The company answered the phone each time I called. The driver gave me plenty of time to meet him at the pick up and delivery point. My jeep showed up in perfect condition. This was the first time I had ever shipped a car and I was ... [ More ] |
| | | Sam Miliotis | | 10/21/2010 12:50:00 PM |
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| Wonderful Experience!! | | My experience with AAcross USA Transport was wonderful. They were incredibly timely with getting a quote to me and their price was in line with what I had seen elsewhere. The difference that sold me on AAcross USA was their strong rating with the Bet... [ More ] |
| | | Kristine Johnson | | 10/19/2010 5:36:00 PM |
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| My sincerity review. | | In May 2007 was my first experience buying a truck out of my state, and I get nervous and worry thinking how to bring a 93 Dodge Ramcharge from Scottsbluff(Nebraska) to Miami (Florida), after getting quotes from different autotransport companies, Aac... [ More ] |
| | | Ozzie | | 10/19/2010 12:28:00 PM |
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| Good Experience | | I was nervous about transporting our car and did an extensive amount of research among transport companies before selecting A Across USA. Ryan was extremely helpful and described to me how the whole transaction should work. I was promptly contacted... [ More ] |
| | | Kathryn S. | | 10/19/2010 10:40:00 AM |
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| Transporting our 'baby' | | The driver contacted me and was in the area early. Two person team on the truck and the loading of the vehicle was professional. All tie downs done properly and my husbands baby was in good hands. We felt quite satisfied with the prompt, friendly ... [ More ] |
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| Fast service | | I placed my desposit with this company after getting many different quotes. They arranged my car to be picked up next day and it went smoothly. My car arrived extremly early since i wasnt even able to call to check he status of the vehile until after... [ More ] |
|  | | Monique | | 10/15/2010 1:04:00 PM |
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| Worst customer service ever | | To keep things short, have used this company in the past (multiple times). My experience in the past was OKAY but not great. My contact person was always Ryan. I have had special circumstances in the past, where I needed the car delivered before a ce... [ More ] | | If this customers past experience was not so great, why did she use us again? Most orders do not get scheduled until a week or less before their first available date. In the past she had been scheduled well before her pickup date which is unusual. Her car was not ready until 10/27 and she cancelled on 10/13. Her deposit was refunded immediately. If we had known that she needed it scheduled 2 weeks ahead of time we certainly could have accommodated her. However this was never indicated on her order. I have no idea why she wants to ruin our company's reputation. If anyone would like the details please call 800-243-0066 and ask for Jack. [ view ] |
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| Faster than expected, very accommodating! | | This was the lowest price quoted to me by 4 or 5 different companies. They were punctual, thorough, and courteous. They allow some items to be kept in the trunk which was great for me. Nothing was damaged (in the trunk or on the vehicle) and every... [ More ] |
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| review | | Very thourough and professional, Got the car right on time and delivered it earlier than expected.
Brett was a big help in making sure everything was kept on schedule andd didn't mind answering all of my questions. [ View ] |
| | | MARK F. | | 10/7/2010 2:42:00 PM |
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| Prompt Service | | I contacted A Across USA around two weeks before my move. They scheduled the pick up a few days before my move which is how things work in the business. The driver, Isidro, from Rayon trucking in El Paso was very reassuring and delivered my car a day... [ More ] |
| | | Ayesha | | 10/5/2010 9:21:00 PM |
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| Excellent Service | | We used this company for 2 transports this year. Both times communication was excellent, from the dispatch to the driver. Both times the car was picked up on time and delivered early. The car was in perfect condition and we would not hesitate to use ... [ More ] |
| | | Michel | | 10/1/2010 12:04:00 PM |
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| Excellent Service !!!! | | Excellent work. I appreciate service. it was a smooth delivery of my car in
short duration i.e 3 days without any issues. driver reached to my door at sharp 8am.. to be honest it was just like Magic. [ View ] |
| | | ajay | | 9/28/2010 11:29:00 PM |
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| Straight to the point. | |
After being bombarded with emails from 20 different transport companies, I choose Aacross USA because of their A+ rating with the BBB. This proved to be an excellent choice. Our vehicle was picked up in 3-5 days of placing our order and was del... [ More ] |
| | | Rick Corgin | | 9/24/2010 12:55:00 PM |
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| Terrible Service | | BEWARE. This is the type of service you will receive when you contract with A Across USA Auto Transport. Once they get your deposit, it's see ya!
>From: Ryan
>Sent: Sep 13, 2010 4:09 PM
>To: Rob Pruitt
>Subject: Re: Car Shipping... [ More ] | | Mr. Pruitt was told that delivery could take up to 2 weeks. Today is 2 weeks since it was picked up. The reason I don’t advertise on Transport Reviews anymore is because of trouble makers like Mr. Pruitt. Some people have nothing better to do than complain. Mr. Pruitt evidently didn’t read the terms and condition which said the following:
3. Unfortunately, as with every form of transportation, we have to deal with various uncontrollable situations (such as bad weather, breakdowns, traffic, sickness, etc.) which affects the pickup window and delivery estimates. However, we try to keep on schedule whenever possible.
5. Across USA shall use its best efforts to arrange to have the vehicle(s) picked up within the scheduled window. Although we are able to provide an estimated delivery date, the Carrier cannot guarantee a delivery date. Shipper understands that the Carrier is subject to delays beyond it’s control, due to weather, road condition, mechanical breakdowns or repairs to tractor/trailer equipment, supply and demand of trucks and drivers, etc. in regard to pick-up windows and delivery.
Mr. Pruitt also must have forgotten to show these emails with his comments:
You need to know that I have many friends that work for the OR Dept of Justice and they can shut your business down in less than 24 hours. Like I said, you should know your customer prior to conducting your kind of deceptive practices with them. Good luck in the future.
- - -Original Message- - -
>From: Ryan
>Sent: Sep 13, 2010 12:31 PM
>To: Rob Pruitt
>Subject: Re: Vehicle Dispatched
>
>It's going to be delivered Thursday or Friday.
The answer below should play well on certain websites. Hope you liked your previous A+ BBB rating. You people should find out who you are screwing with prior to screwing them. I WILL cost your company so much more money than you could have ever possibly made off me. Thanks.
Rob Pruitt
- - -Original Message- - -
>From: Ryan
>Sent: Sep 13, 2010 4:09 PM
>To: Rob Pruitt
>Subject: Re: Car Shipping Order Placed
>
>I guess the driver ran into some delays with some of his customers.
BY THE WAY, ACROSS USA HAD NOTHING TO DO WITH THE DELAY!!!!
[ view ] |
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| performance review | | The order was placed on a Friday and the following Thursday the car was picked-up in Florida.
The car was delivered on the following Saturday.The driver called prior to pick-up and delivery.
The chain of events occured in the time frame outlined by... [ More ] |
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| Positive review | | I booked the trip with Corey and at the time he said it would take 4-7 days to assign the trip. At the end of 7 days the trip was assigned and within two days picked up. They thoroughly inspected my car at pickup and all scratches were noted. The ... [ More ] |
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| Five Star Operation | |
The trucking company (A&J transportation), picked up the car in just two hours of notification and delivered it over-night 500 miles for early morning delivery. The drivers were very polite and knowledgeable and didn't waste any time loading t... [ More ] |
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| A Across USA | | The subject company had been highly recommended to us by 2 satisfied, previous customers. When we began the search to compare vehicle transport companies, A Across USA's price quote was very competitive. We were impressed with their availability,... [ More ] |
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| Great Experience | | I had called them up to schedule the pickup for my car and after all the formalities of paperwork the very next day the truck driver came to pick the car. He then shipped the car to my surprise in only 3 days. This was to ship my car from east coast ... [ More ] |
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| Good job | | ll went very well. Cory was an excellent communicator and did exactly what he said he would do. Pick up and delivery was without any problems. Excellent transfer [ View ] |
| | | Bob Harmon | | 8/17/2010 2:30:00 PM |
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| Great job | | A Across USA shipped a Miata for me about a year ago. I meant to put in my review then, but got sidetracked. A friend's request for a recommendation for an auto shipper reminded me of what a good experience I had with A Across USA (whom I found thr... [ More ] |
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| Responsive | | The company is extremely prompt in responding to inquiries. I had a number of email transactions with a representative and the response time was almost instantaneous. I could not have asked for better performance.
The transport driver was courte... [ More ] |
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| Would recommend again | | I've used another Auto Transport Company before and AAA Auto Transport Company delivered what they said they would according to their contract. My car arrived a day early and was in excellent condition. Would recommend them again. [ View ] |
| | | Gigi Maib | | 7/29/2010 10:33:00 AM |
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| A Across USA Auto Transport Review | | I would definitely recomment this company to my friends and use them again to move any vehicles in the future. After the wedding, we shipped my daughter's car from Virginia to the far northwest corner of Washington state. It arrived in perfect con... [ More ] |
| | | Helen | | 7/28/2010 9:32:00 PM |
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| vehicle moving BROKER | | I got this transport broker on referral from a friend who had recently moved. They are rated A+ by the BBB and tout that fact heavily. Only when my job was assigned did I realize they are BROKERS, not the movers, and the company they gave the job t... [ More ] | | Almost all the companies on this site are brokers. [ view ] |
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| great | | I am very pleased and satisfied by A Across USA Auto Transport. The price was good. The contacts by phone and email were informative and honest. The trucking company that transported the car was helpful. We were able to be in contact with the driv... [ More ] |
| | | Martha Alston | | 7/20/2010 11:01:00 AM |
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| Auto transporting made easy!! | | I contacted Across USA to move my car from Florida to Colorado earlier this month. I was given a good price that was very competitive. Ryan, my salesman, contacted me as soon as he had my vehicle scheduled onto a carrier and the carrier picked up m... [ More ] |
| | | Kyle Marzo | | 6/23/2010 1:42:00 PM |
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| Horrible Service and contract | | First off, make sure that you read the contract that states that they will not be responsible for any damage, liquid, vandelism or theft of any sort clause#17.
This service was the absolute worst service I have encountered ever. I made my car avail... [ More ] | | This order was done last year. The complaint is against the carrier because there was fluid leaked that leaked on the car. All brokers and carriers have a disclaimer for leaking fluids. See below:
The Carrier will not be responsible for damage caused by leaking fluids, battery acids, cooling system antifreeze, rock chips, acts of God, vandalism, damage caused by freezing of cooling system and/or batteries, mechanical functions (including alarms), alignment, suspension, exhaust assembly, antennas that do not retract to within three inches of vehicle body, windshields that crack due to previous existing chips or extreme changes in weather conditions, convertible tops that are loose, torn, or have visible wear, vehicle caps, masks, bras or any other type of canvas material covering.
Also Jane said she didn't know we were a broker. In the first paragraph of our email the following is stated:
We are a family owned and operated transport brokerage.
For Jane to blame us for this is like blaming your travel agent if the airline looses your luggage. [ view ] |
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| Car move | | I had agreat experience, everything went fast, great communication, highly reccommend. Shipped from Hawaii to Texas without any problems, car in great condition [ View ] |
| | | Brendan | | 6/18/2010 2:53:00 AM |
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| Thanks - great comfortable experience | | A Across USA did a great job moving my daughters vehicle from California to Ohio. Their customer service representative was very professional and helpful with some of the small details I needed. I was notified as stated before pickup. Actual vehicle ... [ More ] |
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| Auto Transport | | This was my first time using an auto transport company. I was bombarded with many quotes and e-mails from many companies, but this one felt right. I went with my gut feeling and not only was the quote generally lower than the rest, any questions I ha... [ More ] |
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| Awesome Company! | | I used Across USA Auto Transport to move my car from Florida to Arizona and had a wonderful experience. I had never done this before so was very nervous, but my salesman, Ryan, was extremely helpful and guided me through the whole process which was ... [ More ] |
| | | June Kindleson | | 5/19/2010 2:17:00 PM |
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| Before You Move Your Car...Read This First! | | I honestly could not imagine a more frustrating experience with an auto transportation company than this. I purchased a BMW on March 30th...the car was located in Tucson, Arizona (I live in NY). The week before, anticipating that I may indeed purchas... [ More ] | | Mr. David Wheelock is correct that we were unable to move his car for over a month. He called us every week and we told him that we couldn't find a carrier as it was extremely busy coming out of Arizona. He also contacted us by email several times during that time. We added our commission to the carrier pay to try and make it more attractive, but still were unable to move it. We suggested on at least 4 occasions that he should see if he could find someone else to move it as we had done all that we could. He insisted that we had to do it and was uninterested in adding any money. We said we would continue trying. Why did Mr. Wheelock not try another company? I am sure he did, without any success. Why else would he fly down and drive it home? I'm also sure he gave the other companies the same kind of review. There were several hundred cars coming out of Arizona at the time. Many of them well past their scheduled pick up dates. Mr. Wheelock's deposit was refunded immediately upon cancellation.
FYI the following was in Mr. Wheelock's contract:
4. There are situations where we are unable to find a carrier to move a vehicle. If for any reason we are unable to schedule your vehicle, any monies that we have received are fully refundable. However, we will continue to schedule it until we are advised otherwise.
We do all we can to move every vehicle, but as with every company we do not have a perfect record. Last year we moved over 95% of our orders. I doubt that any other company can say the same.
Across USA Auto Transport [ view ] |
| | | Dave | | 5/17/2010 11:05:00 AM |
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| 2010 Jeep Wrangler | | This was my first time to use an auto transport company. It was after much research that i decided to go with A Across USA. Corey was very helpful explaining the process. My first available pick up date was May 1st. My new Jeep was picked up from... [ More ] |
| | | Stephanie | | 5/5/2010 12:26:00 AM |
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| Rip Off.....Beware | | Talked to RYAN SIKORA and gave my deposit on the 19th of April. Scheduled Pick up on April 30. 3 Days before the scheduled pick up, I called Ryan asking him if they have assigned a carrier for the shipment. He told me, he will send me an email if the... [ More ] | | To be honest, most of what Mr. Moselina had to say was not far from the truth. However, when he placed the order the following was part of the contract:
Try to give us at least a 3 day window to pick up your vehicle. (This means that your vehicle should be available for a 3 day time period.) It doesn’t mean that you have to stay home for 3 days. THIS WINDOW IS NOT GUARANTEED. Please have an alternate person to release you vehicle should there be a delay.
It also said the following:
The deposit (broker fee) for your transport is fully refundable until your vehicle has been scheduled on a Carrier. Cancellation of order must be in writing by e-mail or fax.
When he placed the order the following email was sent to him. It read as follows:
We understand that your 2009 Toyota Prius will be available for pickup on or after 4/30/2010. Be sure to have an alternate pick up contact should we be unable to meet your pick up window.
Mr. Moselina never cancelled the order by e-mail or fax. Mr Moselina didn't have an alternate person to release his vehicle. If he had cancelled before the scheduling he would have been refunded. Mr. Moselina thinks he can make his own rules. Unfortunately all carriers run into delays at times. That is why our window is not guaranteed. A 2 or 3 day delay is not uncommon in the transport business.
Finally, Mr.Moselina was never told by me that he was on his own. That is an outright lie! His car would have been picked up on 5/5 or 5/6 if he had not gone with another carrier. That is a 2-3 day delay.
Sincerely,
Jack Deinum [ view ] |
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| Transport TX-AZ | | This company did an amazing job. The entire process was simple, well-explained, and went better than expected. The price was lower than most which made me question the service. Then I researched the company on the BBB website and saw the A+ rating... [ More ] |
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| BMW Transportation by AAcross | | This makes the fourth time I have used AAcross and the first time there has been an incident. Brett provides first rate customer service. Follows up exactly when he says he will and makes his company shine.
I scheduled a pickup for my vehicle an... [ More ] |
| | | Mr. Smith | | 4/4/2010 9:18:00 PM |
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| Overall Comment | | This is the first time that I have
> had a vehicle shipped, and it was not painful at all. I will use your
> company in the future when I need to have another vehicle shipped.
[ View ] |
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| Great Car Transport Service! I highly recommend! | | I worked with Ryan in the Florida office. He was polite, professional, and efficient. Twenty minutes after our conversation, I received a call from a driver, who was in "my area" and would be at my house within 1 1/2 hours to pick up my car... [ More ] |
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