A 1on1 Transport Services, Inc.  | |
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Have your own experience with A 1on1 Transport Services, Inc. to share? Click Here to add a review. Overall Rating (Last Two Years*):  
23 ratings & reviews posted
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| Horrible Customer Service | | So we went with 1on1 transport as my girlfriend used them to get her CRV from Mass to CO. Now it was my car's turn, went with Joe, put my deposit of $150 down on March 1, was told this was plenty of time in advance for April 16th pick up. I was quote... [ More ] |
|  | Chris | | 4/24/2012 6:31:00 PM |
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| RECENT TRANSPORT | | ERIK was a dream to work with really helpful took care of every thing and kept on top of the job until finished only 4 days from start to finish amazing job,the driver was courteous and made sure that the car was carefully unloaded to prevent damage,... [ More ] |
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| Ford F150 | | I recently had a Ford F150 shipped from Las Vegas to Mississippi, I searched multiple sites on line looking for a carrier.I was first contacted by a company that set me a very low rate to move my vehicle and I was told that it would be picked up with... [ More ] |
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| Just the Facts | | The reason I went with 1on 1 Transport was because they "had" a driver doing my route who could pick up in a few days. So put down the deposit to show I was legit and a very fair price of $800 (there were others who could have got it picked... [ More ] |
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| My First Time | | My husband and i have always drove down to our second home in florida but now that we are getting older and have retired we decided to look into shipping our SUV instead of driving it. Eric from 1 on 1 was very nice and explained the entire process ... [ More ] |
|  | | Doris Tolt | | 3/5/2012 10:46:00 AM |
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| Thank you | | Just passing by to thanks A 1 on 1 for the good service my employees are receiving every time they handle their auto transport.
Handling my company employees moves, have never been easy!
I dealt with every company possib... [ More ] |
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| my transport | | I want to thank Erik @ 1on1 transport for transporting my BMW 650. He was very helpful and will be using them again when I have to come back in the summer. Thanks. [ View ] |
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| Auto transport | | We own a condo in FL and have been renting cars over the last year or so. When I called the firm I was interested in comparing costs for open versus closed shipments of a sports car. I was pleased at the pricing and the ability they had to respond ... [ More ] |
| | | Steve | | 1/3/2012 11:51:00 AM |
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| Back to school move | | Would definitely use these guys again. I needed to get my car back to LA for school before the new semester, when I was contacted by Joe he was very courteous and professional and assured me and my mom that he would take care of this, we are both m... [ More ] |
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| Transport company is the best !! | | I contacted them to move my vehicle from Washington to Colorado and they transported it within five days. This company is honest and very reliable. I would recommend them to anyone that is in need of a transport service.
I WAS VERY IMPRESSED WI... [ More ] |
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| A 1 on1 Transport Co. Favourable Review | | Give this company 5 Stars. All of my stress and concern was removed with their professionalism and courtesyand reasonably priced. Don't hesitate to use A 1 on1 Transport. You will not be sorry.
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| | | Jonnie Sturges | | 12/2/2011 9:57:00 AM |
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| NEVER REFUNDED MY DEPOSIT | | PLEASE, STAY AWAY FROM THIS COMPANY. SCAM.I CONTACTED THIS COMPANY TO MOVE MY TRACTORS FOR ME. THEY GAVE ME A QUOTE AND LATER DECIDED TO CHARGE ME MORE FOR THE SAME JOB. WHEN I DECLINED, THEY KEPT MY DEPOSIT.
[ View ] | | Pursuant to Mr. Twun's negative rating, A 1on1 Transport Services, Inc is giving a response based on the information we have gathered in his file.
On November 1, 2011, Mr. Twun contacted our company, requesting an estimate to move two tractors for him from Georgetown, Ohio to Bayonne, NJ. . We quoted him a price which he found to be higher than he was willing to pay. He requested that we post these jobs for a lower price than the ones quoted to him. We agreed to fulfill his request, but we WARNED HIM that although we have agreed to post the tractors for the price he was requesting, we did not think we were going to be able to find him a driver at these prices, and that there was a strong possibility that these prices might have to be bumped to meet the driver's market price value. We opened two separate files and charged him a down payment for each one of these jobs.
Noticing that we were not receiving any phone calls from any of the transporting companies, we became suspicious that he could had possibly been double booked with another company, and to our surprise we found his tractors being booked (not with another company) but with two other companies for a COD amount of $600.00 which is clearly a violation under our contract and definite violation of Central Dispatch's guidelines. As we all know, when a vehicle is double or triple booked on Central Dispatch, no driver wants to touch that hot burner and they just keep going around it and as a result, we were not getting any calls for his tractors.
Although the tractor in question was never removed from Central Dispatch, on November 2, 2011, Mr. Twum called us to let us know that the tractors needed to be at the Port for shipment no later than Monday, November 17, 2011 or they would have to sit there for two months, and he needed to know what it was going to take to get them transported. Again, we proceeded to try to help him to find a driver and we did find a driver who was willing to pick the load for an additional $300.00 (which by the way, was the original price we quoted him).
Mr. Twum said he was not willing to pay the additional $300.00 offer and asked us to cancel the deal.
We advised him that as per the clause in our contract, he needed to place this request in writing and I (William) promised him that I will be fair in the situation both for his sake and the sake of the company. Mr. Twum sent his written request to us on November 7, 2011. On November 8, 2011, we responded to Mr. Twum letting him know that we have received his request and that we will look into the specifics in his case and will make a determination within the following 30 days of his request.
His request was looked into it and my final response to him as follows: "Dear Mr. Nana:
I looked into the matter we discussed this morning and here are my findings:
1) Job #300094 - There is nothing I could do with this one as far as returning the deposit because of your double booking situation with Central Dispatch and because a driver was found for you.
2) Job #300174 - I am going to be able to have a refund processed for you on this one because this one was not double booked and we were not able to find a driver for you during the window dates in our contract with you. Keep in mind that based on the agreement in the contract a 20% will be deducted from the down payment for processing and handling. The refund will be processed within the next 30 days. I will get it done for you as soon as I can possibly get to it. It was a pleasure talking to you and I am glad I was able to help. Thank you for your patience."
Eight days later, his deposit was credited back to his credit card as evidenced in an email sent to him on this very same day as follows: "Dear Mr. Twum:
This is to advise you that a deposit refund has been processed and credited to your account. A receipt to include a summary of such transaction has been sent to you via email. Thank you for your patience."
It amazes me to see how easy and deliberate some customers are in slandering others when they don't get what they want, even when the fair decision has been made.
I want the reader to know that based on the facts posted in my response, Mr. Twum's negative remark is unfounded, unjust, unfair and he should be ashamed to have taken the energy and the time to try to hurt the image and reputation of our company.
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| THE NON PICK-UP | | GAVE 7 DAY WINDOW TO SHIP CAR ,1/2 HR BEFORE THEY WERE TO SHOW ON LAST DAY PHONE CALL WE ARE NOT COMMING- BYE-BYE TO AIRFARE, AND PACK THE CAR AND START DRIVING, THEY SUCK. WHEN WE ARRIVED WE CALLED FOR OUR DEPOSIT BACK .THEY PRETENDED NOT TO KNOW ... [ More ] | | Mr. Scatterday,
We at 1on1 would like to apologize to you for the inconvenience. As per our knowledge the transport of your vehicle was scheduled to be picked up on the agreed upon dates as discussed in your contract. Unfortunately, we did come to find out, the driver had a malfunction on his Hauler and was unable to provide the service for you. As it is a terrible inconvenience for you please understand these things tend to happen from time to time. Please note we will make all efforts to process your order in a timely fashion. [ view ] |
| | | robert scatterday | | 11/10/2011 7:53:00 AM |
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| Relief.... | | 1 on 1 Transport was very easy to work with. This was the first time ever shipping a car , and not knowing anything about how this whole thing works can be really stressful. It was nice to be educated on how it really works, and how choosing the ri... [ More ] |
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| car transport | | I have shipped my car before and knew how the process works. When I called 1 on1 and spoke to Erik he did not try to BS me at all. He explained exactly how things would go and why he had priced my car for 875.00 It was comforting knowing that my c... [ More ] |
| | | michael | | 11/1/2011 10:35:00 AM |
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| A 1 on 1 Transport | | Erik with 1 on 1 Transport Services was super to work with. I just can't believe how many companies I had calliing me with a quote to move my SUV. It was overwhelming to say the least. It was nice to find someone that just told it like it is and e... [ More ] |
| | | Adam | | 10/28/2011 4:19:00 PM |
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| impressive | | I was contacted by over 30 brokers while doing this. This was the only company that didnt tell me everything i wanted to hear. Joseph was very upfront and explained that he was a broker and the wholw thing about the dispatch board. He made me feel co... [ More ] |
| | | Taylor | | 10/21/2011 11:25:00 AM |
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| Granddaughter's Car #2 | | This is a followup to my review of 9/5/2011. Not only did A 1 on 1 never pick up my car, they never refunded the $125 paid up front even though the contract and Joseph guaranteed that the deposit would be repaid within 5 days of cancellation of the ... [ More ] |
| | | Nick | | 10/2/2011 10:27:00 AM |
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| moving me | | I was very impressed with this company. I asked them to move my car from tx to oh for my job transfer. they worked with me. i did not have alot of time but joseph said tat he will be able to get me what i needed. I appreciated their honesty and great... [ More ] |
| | | ANUL | | 9/22/2011 12:26:00 PM |
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| Pleasant Service | | Very pleasant service, I would definitely recommend this company to my family and friends. After doing research on several companies, A 1 on 1 transport services prices and services met my current needs in moving. They were prompt and made the whole... [ More ] |
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| Car Shipping | | I had a very good experience with Erik at 1 on 1 Transport Services. The quote was fair and Erik was very detailed with the entire process. He told me they worked on a 1-5 day pick up window and it was picke up on the 4th day. I was given the driv... [ More ] |
| | | Ray Jackson | | 9/14/2011 11:08:00 AM |
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| Experience with transporter | | First of all I found Scott Peterson to be rude when he became upset because I called him. I was given his number by Bob as a contact person from A 1 on 1 transport and I did not understand why he was upset with me. He stated he was not to be called a... [ More ] |
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| Seasonal home | | I want to start off by saying that this is a very scary thing to look into. My wife and I have second home in Florida that we would drive to every fall. After having complications with my heart condition I promised my wife we would have our cars shi... [ More ] |
| | | lester | | 8/2/2011 2:13:00 PM |
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